Search results for "e-complaints"

Hits ?▲	Authors	Title	Venue	Year	Link	Author keywords
179	Hande Zirtiloglu, Pinar Yolum	Ranking semantic information for e-government: complaints management.	OBI	2008	DBLP DOI BibTeX RDF	ontology, e-government, answer set programming
134	Norman Au, Dimitrios Buhalis, Rob Law 0001	Complaints on the Online Environment - The Case of Hong Kong Hotels.	ENTER	2009	DBLP DOI BibTeX RDF	e-complaints, complaints, management response, service recovery, hotels, Hong Kong
121	Yooncheong Cho, Il Im, Starr Roxanne Hiltz, Jerry Fjermestad	An Analysis of Online Customer Complaints: Implications for Web Complaint Management.	HICSS	2002	DBLP DOI BibTeX RDF	Online Customer Complaints, Complaint Management, Electronic Commerce Customer relationship Management
49	Victor M. Ruiz Penichet, José A. Gallud, María Dolores Lozano 0001, Manuel Tobarra	Web Management of Citizens' Complaints and Suggestions.	CRIWG	2006	DBLP DOI BibTeX RDF
43	Jan van Dijk, Sunil Choenni, Frans Leeuw	Analyzing a complaint database by means of a genetic-based data mining algorithm.	ICAIL	2009	DBLP DOI BibTeX RDF	genetic-based algorithm, data mining, trend analysis
43	Neeta Verma, Durga Prasad Misra, Pankaj K. P. Shreyaskar, M. Kamala Kannan	Enabling citizens to leverage the provisions of the RTI act of India: an ICT driven case study.	ICEGOV	2009	DBLP DOI BibTeX RDF	National Portal of India, RTI Act, complaints & appeals, government of India, right to information act
40	Paul Marx, Frederic Nimmermann	Online Complaints in the Eye of the Beholder: Optimal Handling of Public Consumer Complaints on the Internet.	ICIS	2017	DBLP BibTeX RDF
40	Donghui Wu	A big data analytics framework for forecasting rare customer complaints: A use case of predicting MA members' complaints to CMS.	IEEE BigData	2017	DBLP DOI BibTeX RDF
40	Marja Ebba Meinl	Electronic complaints: an empirical study on British English and German complaints on eBay.		2010	RDF
35	Nicol Nijland, Karlijn Cranen, Stef F. F. Verlinden, Saskia M. Kelders, Henk Boer, Julia E. W. C. van Gemert-Pijnen	Computer Generated Self-Care Advice via Web-Based Triage of Complaints in Primary Care.	eTELEMED	2009	DBLP DOI BibTeX RDF
35	Christina Alexandris	"Show and Tell": Using Semantically Processable Prosodic Markers for Spatial Expressions in an HCI System for Consumer Complaints.	HCI (3)	2007	DBLP DOI BibTeX RDF	Prosodic prominence, Selectional Restrictions, Indexical Interpretation for Emphasis, Ambiguity resolution, Spatial Expressions, Ontology, Deixis
29	Sridhar R. Papagari Sangareddy, Sanjeev Jha, Chen Ye, Kevin C. Desouza	Attaining superior complaint resolution.	Commun. ACM	2009	DBLP DOI BibTeX RDF
29	Ulrike Bauernfeind, Astrid Dickinger	E-Mail Service Quality of Profit and Not for Profit Organisations in the Tourism Industry.	ENTER	2009	DBLP DOI BibTeX RDF	e-mail service quality, complaint handling, service recovery strategy
29	Giovanni Di Crescenzo	On the Statistical Dependency of Identity Theft on Demographics.	ISIPS	2008	DBLP DOI BibTeX RDF	US Demographics, Statistics, Regression Analysis, Identity Theft
29	Aylin Koca, Aarnout Brombacher	Extracting "broken expectations" from call center records: why and how.	CHI Extended Abstracts	2008	DBLP DOI BibTeX RDF	business value of usability, soft reliability, usage-failure classification
29	Oguz Akgus, Serdar Torgan, Anil Gürsel, Emre Chasan Moustafa, Pinar Yolum	Dispatching Hospitals Intelligently: A Service-Oriented Approach.	ICDE Workshops	2007	DBLP DOI BibTeX RDF
29	Sung Ho Ha, Sang-Chan Park	Service quality improvement through business process management based on data mining.	SIGKDD Explor.	2006	DBLP DOI BibTeX RDF	life insurance, voice of customer, data mining, business process management, customer relationship management, service quality
29	Shingo Ata, Koichi Nagai, Ikuo Oka	Network Support for TCP Version Migration.	APNOMS	2006	DBLP DOI BibTeX RDF
29	Frederick Wieland	Strategies for success in parallel simulation applications (keynote speech).	PADS	2000	DBLP DOI BibTeX RDF
29	Michael C. Mulder, Doris K. Lidtke, Gordon E. Stokes	Enterprise enhanced education: an information technology enabled extension of traditional learning environments.	SIGCSE	1997	DBLP DOI BibTeX RDF
28	Hsin-Min Lu, Chwan-Chuen King, Tsung-Shu Joseph Wu, Fuh-Yuan Shih, Jin-Yi Hsiao, Daniel Dajun Zeng, Hsinchun Chen	Chinese Chief Complaint Classification for Syndromic Surveillance.	BioSurveillance	2007	DBLP DOI BibTeX RDF	multilingual chief complaint classification, Chinese chief complaints, mutual information, UMLS, syndromic surveillance, medical ontology
20	Yaran Jiao, Chunming Li, Ziyan Yao, Chen Weng, Anxin Lian, Rencai Dong	How can online citizen complaints provide solutions to refine environmental management: A spatio-temporal perspective.	Inf. Process. Manag.	2024	DBLP DOI BibTeX RDF
20	Arkaprabha Bhattacharya, Kevin Lee, Vineeth Ravi, Jessica Staddon, Rosanna Bellini	Shortchanged: Uncovering and Analyzing Intimate Partner Financial Abuse in Consumer Complaints.	CoRR	2024	DBLP DOI BibTeX RDF
20	K. M. Sajjadul Islam, Ayesha Siddika Nipu, Praveen Madiraju, Priya Deshpande	Autocompletion of Chief Complaints in the Electronic Health Records using Large Language Models.	CoRR	2024	DBLP DOI BibTeX RDF
20	David Gray Widder	Epistemic Power, Objectivity and Gender in AI Ethics Labor: Legitimizing Located Complaints.	CoRR	2024	DBLP DOI BibTeX RDF
20	Thiago De Paula, André Do Amaral, Andre Victor, Luis Alberto Sales, Rodrigo Moreira, Thiago Meirelles, Rafael Basso	Automated admissibility of complaints about fraud and corruption.	PROPOR	2024	DBLP BibTeX RDF
20	Apoorva Singh, Sriparna Saha 0001	GraphIC: A graph-based approach for identifying complaints from code-mixed product reviews.	Expert Syst. Appl.	2023	DBLP DOI BibTeX RDF
20	Maria Montserrat Sanchez-Ortuno, Florian Pecune, Julien Coelho, Jean-Arthur Micoulaud-Franchi, Nathalie Salles, Marc Auriacombe, Fuschia Serre, Yannick Levavasseur, Etienne de Sevin, Patricia Sagaspe, Pierre Philip	Predictors of users' adherence to a fully automated digital intervention to manage insomnia complaints.	J. Am. Medical Informatics Assoc.	2023	DBLP DOI BibTeX RDF
20	Evaristus Didik Madyatmadja, Corinthias P. M. Sianipar, Cristofer Wijaya, David Jumpa Malem Sembiring	Classifying Crowdsourced Citizen Complaints through Data Mining: Accuracy Testing of k-Nearest Neighbors, Random Forest, Support Vector Machine, and AdaBoost.	Informatics	2023	DBLP DOI BibTeX RDF
20	Kazuhiro Ito, Taichi Murayama, Shuntaro Yada, Shoko Wakamiya, Eiji Aramaki	Complaints with Target Scope Identification on Social Media.	Informatica (Slovenia)	2023	DBLP DOI BibTeX RDF
20	T. Ravichandran 0001, Chaoqun Deng	Effects of Managerial Response to Negative Reviews on Future Review Valence and Complaints.	Inf. Syst. Res.	2023	DBLP DOI BibTeX RDF
20	David Opeoluwa Oyewola, Temidayo Oluwatosin Omotehinwa, Emmanuel Gbenga Dada	Consumer complaints of consumer financial protection bureau via two-stage residual one-dimensional convolutional neural network (TSR1DCNN).	Data Inf. Manag.	2023	DBLP DOI BibTeX RDF
20	Mohsin Yousufi, Charlotte Alexander, Nassim Parvin	Epistemic Injustice in Technology and Policy Design: Lessons from New York City's Heat Complaints System.	CoRR	2023	DBLP DOI BibTeX RDF
20	Peiheng Gao, Ning Sun, Xuefeng Wang, Chen Yang, Ricardas Zitikis	NLP-based detection of systematic anomalies among the narratives of consumer complaints.	CoRR	2023	DBLP DOI BibTeX RDF
20	Dhwani Vaishnav, Manimozhi Neethinayagam, Akanksha S. Khaire, Mansi Vivekanand Dhoke, Jongwook Woo	CFPB Consumer Complaints Analysis Using Hadoop.	CoRR	2023	DBLP DOI BibTeX RDF
20	Roberto Nai, Rosa Meo, Gabriele Morina, Paolo Pasteris	Public tenders, complaints, machine learning and recommender systems: a case study in public administration.	Comput. Law Secur. Rev.	2023	DBLP DOI BibTeX RDF
20	Yilin Leng, Wenju Cui, Yunsong Peng, Caiying Yan, Yuzhu Cao, Zhuangzhi Yan, Shuangqing Chen, Xi Jiang 0001, Jian Zheng 0001	Multimodal cross enhanced fusion network for diagnosis of Alzheimer's disease and subjective memory complaints.	Comput. Biol. Medicine	2023	DBLP DOI BibTeX RDF
20	Ghadah Alarifi, Mst Farjana Rahman, Md Shamim Hossain	Prediction and Analysis of Customer Complaints Using Machine Learning Techniques.	Int. J. E Bus. Res.	2023	DBLP DOI BibTeX RDF
20	Texian Zhang, Zhen He, Amitava Mukherjee 0002	Monitoring negative sentiment scores and time between customer complaints via one-sided distribution-free EWMA schemes.	Comput. Ind. Eng.	2023	DBLP DOI BibTeX RDF
20	Juite Wang, Jung-Yu Lai, Yi-Hsuan Lin	Social media analytics for mining customer complaints to explore product opportunities.	Comput. Ind. Eng.	2023	DBLP DOI BibTeX RDF
20	Kamilla Nigmatullina, Svetlana S. Bodrunova, Alexander Polyakov, Renat Kasymov	Narrative Communities on Social Networks and the Roles of Legacy Media in Them: The Case of User Complaints in Russian Regions.	HCI (15)	2023	DBLP DOI BibTeX RDF
20	Alaa Marshan, Nikhil Joshi, Athina Ioannou, Konstantina Spanaki	Customer Complaints Response Priority Recommendation Engine: A HYBRID NLP Model.	AMCIS	2023	DBLP BibTeX RDF
20	Venicius Gonçalves Da Rocha Junior, Adita Kulkarni, Antônio A. de A. Rocha	Classifying Customer Complaints of a Large Fixed Broadband Service Provider using Machine Learning.	IWCMC	2023	DBLP DOI BibTeX RDF
20	Mark Cartwright, Magdalena Fuentes, Charlie Mydlarz, Fabio Miranda 0001, Juan Pablo Bello	Does a Quieter City Mean Fewer Complaints? The Sounds of New York City During Covid-19 Lockdown.	ICASSP	2023	DBLP DOI BibTeX RDF
20	Hanwen Hu, Yuan Tian, Safwat Hassan, Dayi Lin	Analyzing Gamer Complaints in Reviews of Cross-Platform Video Games on Steam.	CoG	2023	DBLP DOI BibTeX RDF
20	Vincent Bolta, Marwan Hassani	Using Human Mobility Patterns to Forecast Outliers in Citizen Complaints Data.	IEEE Big Data	2023	DBLP DOI BibTeX RDF
20	K. M. Sajjadul Islam, Ayesha Siddika Nipu, Praveen Madiraju, Priya Deshpande	Autocompletion of Chief Complaints in the Electronic Health Records using Large Language Models.	IEEE Big Data	2023	DBLP DOI BibTeX RDF
20	Muhammad Rizqi Indrahimawan, Paulus Insap Santosa, Teguh Bharata Adji	Handling Data Imbalance Using Text Augmentation For Classifying Public Complaints.	IC3INA	2023	DBLP DOI BibTeX RDF
20	Salem Alghamdi	Toward Identifying Customer Complaints of Cloud Service Providers Using Topic Modeling and Sentiment Analysis.	SNAMS	2023	DBLP DOI BibTeX RDF
20	Iris Lemke, Nadine Schlüter	Identification and Assessment of Various Liability Cases Based on Written Customer Complaints.	IEEM	2023	DBLP DOI BibTeX RDF
20	Vineet Vinayak, C. Jyotsna	Consumer Complaints Classification using Deep Learning & Word Embedding Models.	ICCCNT	2023	DBLP DOI BibTeX RDF
20	Andrii Berko, Lyubomyr Chyrun, Yulian Ohonovsky, Sofia Chyrun, Vadim Schuchmann, Yurii Matseliukh	Content Monitoring and Big Data Analysis of Smart City Residents Appeals and Complaints Management.	CSIT	2023	DBLP DOI BibTeX RDF
20	Kelvin K. F. Law, Luo Zuo	Public Concern About Immigration and Customer Complaints Against Minority Financial Advisors.	Manag. Sci.	2022	DBLP DOI BibTeX RDF
20	Michael Siering	Explainability and fairness of RegTech for regulatory enforcement: Automated monitoring of consumer complaints.	Decis. Support Syst.	2022	DBLP DOI BibTeX RDF
20	Ming Fang, Shi Zong, Jing Li 0049, Xinyu Dai, Shujian Huang, Jiajun Chen	Analyzing the Intensity of Complaints on Social Media.	CoRR	2022	DBLP DOI BibTeX RDF
20	Annika Bidner, Julia Lindberg, Olof Lindman, Kinga Skorupska	Deploying Enhanced Speech Feature Decreased Audio Complaints at SVT Play VOD Service.	CoRR	2022	DBLP DOI BibTeX RDF
20	Maria Chiara Fastame	Are subjective cognitive complaints associated with executive functions and mental health of older adults?	Cogn. Process.	2022	DBLP DOI BibTeX RDF
20	Fabian Holzgreve, Laura Fraeulin, Christian Maurer-Grubinger, Werner Betz, Christina Erbe, Tim Weis, Keno Janssen, Lisa Schulte, Amaya de Boer, Albert Nienhaus, David A. Groneberg, Daniela Ohlendorf	Effects of Resistance Training as a Behavioural Preventive Measure on Musculoskeletal Complaints, Maximum Strength and Ergonomic Risk in Dentists and Dental Assistants.	Sensors	2022	DBLP DOI BibTeX RDF
20	Candace Agonafir, Tarendra Lakhankar, Reza Khanbilvardi, Nir Y. Krakauer, Dave Radell, Naresh Devineni	A machine learning approach to evaluate the spatial variability of New York City's 311 street flooding complaints.	Comput. Environ. Urban Syst.	2022	DBLP DOI BibTeX RDF
20	Kazuhiro Ito, Taichi Murayama, Shuntaro Yada, Shoko Wakamiya, Eiji Aramaki	Identifying A Target Scope of Complaints on Social Media.	SoICT	2022	DBLP DOI BibTeX RDF
20	I-Chin Wu, Chu-En Chen, Zhi-Rou Lin, Tzu-Li Chen, Yen-Yi Feng	Predicting Hospital Admission by Adding Chief Complaints Using Machine Learning Approach.	HCI (26)	2022	DBLP DOI BibTeX RDF
20	Ming Fang, Shi Zong, Jing Li 0049, Xinyu Dai, Shujian Huang, Jiajun Chen	Analyzing the Intensity of Complaints on Social Media.	NAACL-HLT (Findings)	2022	DBLP DOI BibTeX RDF
20	Elizabeth Ta, Corey Curran, Yi Wang 0030, Juneseok Lee	Drinking Water Quality Complaints in Two US Cities: Use of Predictive Analytics.	IST	2022	DBLP DOI BibTeX RDF
20	Georgiana Nica-Avram, Vanja Ljevar, John Harvey, Ines Branco-Illodo, Samanthika Gallage, James Goulding	Ill-fated interactions: modeling complaints on a food waste fighting platform.	IEEE Big Data	2022	DBLP DOI BibTeX RDF
20	Jan Blümel, Mohamed Zaki	Comparative Analysis of Classical and Deep Learning-based Natural Language Processing for Prioritizing Customer Complaints.	HICSS	2022	DBLP BibTeX RDF
20	Youssef Drissi, Markus Ettl, Anna Lisa Gentile, Scott McFaddin, Petar Ristoski, Wei Sun 0031	Analyzing the Impact of Complaints on Customer Satisfaction in the Travel Industry.	HICSS	2022	DBLP BibTeX RDF
20	Francisco Caldeira, Luís Nunes, Ricardo Ribeiro 0001	Classification of Public Administration Complaints.	SLATE	2022	DBLP DOI BibTeX RDF
20	Luis Guerrero, Billy Peralta, Orietta Nicolis, Luis Alberto Caro	Automatic classification of Customer Complaints in a Chilean Company Using DialogFlow.	SCCC	2022	DBLP DOI BibTeX RDF
20	Feng Chen, Weiguang Qin	Using SinaWeibo Microblogs to Identify Complaints of Food Customers.	CCRIS	2022	DBLP DOI BibTeX RDF
20	Apoorva Singh, Sriparna Saha 0001, Mohammed Hasanuzzaman, Anubhav Jangra	Identifying complaints based on semi-supervised mincuts.	Expert Syst. Appl.	2021	DBLP DOI BibTeX RDF
20	Aline Couto Oliveira, Leonardo Filipe da Silva, Marcelo Medeiros Eler, André Pimenta Freire	Accessibility of Brazilian Federal Agencies' Mobile Apps: Requirements, Conformance and Response to Complaints.	Braz. J. Inf. Syst.	2021	DBLP DOI BibTeX RDF
20	R. Usharani, M. Murali	A review of dimensionality reduction methods applied on clinical data of diabetic neuropathy complaints.	Int. J. Bioinform. Res. Appl.	2021	DBLP DOI BibTeX RDF
20	Rain Epp, Dayi Lin, Cor-Paul Bezemer	An Empirical Study of Trends of Popular Virtual Reality Games and Their Complaints.	IEEE Trans. Games	2021	DBLP DOI BibTeX RDF
20	Meenu Gupta, Anubhav Singh, Rachna Jain, Anmol Saxena, Shakeel Ahmed	Multi-class railway complaints categorization using Neural Networks: RailNeural.	J. Rail Transp. Plan. Manag.	2021	DBLP DOI BibTeX RDF
20	Mali Jin, Nikolaos Aletras	Modeling the Severity of Complaints in Social Media.	CoRR	2021	DBLP BibTeX RDF
20	Juram Kim, Chiehyeon Lim	Customer complaints monitoring with customer review data analytics: An integrated method of sentiment and statistical process control analyses.	Adv. Eng. Informatics	2021	DBLP DOI BibTeX RDF
20	Shujing Sun, Yang Gao, Huaxia Rui	Does Active Service Intervention Drive More Complaints on Social Media? The Roles of Service Quality and Awareness.	J. Manag. Inf. Syst.	2021	DBLP DOI BibTeX RDF
20	Dalia Attas, Bahman Mirheidari, Daniel Blackburn, Annalena Venneri, Traci Walker, Kirsty Harkness, Markus Reuber, Chris Blackmore, Heidi Christensen	Predicting Levels of Depression and Anxiety in People with Neurodegenerative Memory Complaints Presenting with Confounding Symptoms.	SAI (3)	2021	DBLP DOI BibTeX RDF
20	Mali Jin, Nikolaos Aletras	Modeling the Severity of Complaints in Social Media.	NAACL-HLT	2021	DBLP DOI BibTeX RDF
20	Annika Bidner, Julia Lindberg, Olof Lindman, Kinga Skorupska	Deploying Enhanced Speech Feature Decreased Audio Complaints at SVT Play VOD Service.	MIDI	2021	DBLP DOI BibTeX RDF
20	Marian Mistler, Nadine Schlüter, Manuel Löwer, Vincenz Rafalczyk	Methodology for a Model-based Traceability of Requirements from Complaints in Business Networks Using e-DeCoDe.	IEEM	2021	DBLP DOI BibTeX RDF
20	Thibaut Horel, Lorenzo Masoero, Raj Agrawal, Daria Roithmayr, Trevor Campbell	The CPD Data Set: Personnel, Use of Force, and Complaints in the Chicago Police Department.	NeurIPS Datasets and Benchmarks	2021	DBLP BibTeX RDF
20	Annie E. Bowles, Hannah Eyre, Scott L. DuVall, Olga V. Patterson	Challenges of comprehensive automatic coding of presenting complaints.	AMIA	2021	DBLP BibTeX RDF
20	Piyawat Lertvittayakumjorn, Ivan Petej, Yang Gao, Yamuna Krishnamurthy, Anna Van Der Gaag, Robert Jago, Kostas Stathis	Supporting Complaints Investigation for Nursing and Midwifery Regulatory Agencies.	ACL (demo)	2021	DBLP DOI BibTeX RDF
20	Andrzej Marek Lasota, Krzysztof Hankiewicz	Self-reported fatigue and health complaints of refuse collectors.	Central Eur. J. Oper. Res.	2020	DBLP DOI BibTeX RDF
20	Ziyi Liu, Giannis Karamanolakis, Daniel Hsu 0001, Luis Gravano	Detecting Foodborne Illness Complaints in Multiple Languages Using English Annotations Only.	CoRR	2020	DBLP BibTeX RDF
20	Jia-Hao Hsu, Ting-Chia Weng, Chung-Hsien Wu, Tzong-Shiann Ho	Natural Language Processing Methods for Detection of Influenza-Like Illness from Chief Complaints.	APSIPA	2020	DBLP BibTeX RDF
20	Somporn Pettakorn, Vipas Sutantayawalee, Ratchainant Thammasudjarit	Primary Diagnosis Prediction from Chief Complaints.	JCSSE	2020	DBLP DOI BibTeX RDF
20	Ziyi Liu, Giannis Karamanolakis, Daniel Hsu 0001, Luis Gravano	Detecting Foodborne Illness Complaints in Multiple Languages Using English Annotations Only.	LOUHI@EMNLP	2020	DBLP DOI BibTeX RDF
20	Raghvendra Pratap Singh, Rejwanul Haque, Mohammed Hasanuzzaman, Andy Way	Identifying Complaints from Product Reviews: A Case Study on Hindi.	AICS	2020	DBLP BibTeX RDF
20	Raghvendra Pratap Singh, Rejwanul Haque, Mohammed Hasanuzzaman, Andy Way	Identifying Complaints from Product Reviews: A Case Study on Hindi.	ICON	2020	DBLP BibTeX RDF
20	Daichi Morimoto, Jani Even, Takayuki Kanda 0001	Can a Robot Handle Customers with Unreasonable Complaints?	HRI	2020	DBLP DOI BibTeX RDF
20	Gustavo Magalhães, Brígida Mónica Faria, Luís Paulo Reis, Henrique Lopes Cardoso, Ana Cristina Caldeira, Ana Maria Oliveira	Automating Complaints Processing in the Food and Economic Sector: A Classification Approach.	WorldCIST (2)	2020	DBLP DOI BibTeX RDF
20	Sotiris Karagounis, Indra Neil Sarkar, Elizabeth S. Chen	Coding Free-Text Chief Complaints from a Health Information Exchange: A Preliminary Study.	AMIA	2020	DBLP BibTeX RDF
20	Kaveh Bastani, Hamed Namavari, Jeffrey Shaffer	Latent Dirichlet allocation (LDA) for topic modeling of the CFPB consumer complaints.	Expert Syst. Appl.	2019	DBLP DOI BibTeX RDF
20	Daniel Preotiuc-Pietro, Mihaela Gaman, Nikolaos Aletras	Automatically Identifying Complaints in Social Media.	CoRR	2019	DBLP BibTeX RDF
20	Rohit Gavval, Vadlamani Ravi, Kalavala Revanth Harshal, Akhilesh Gangwar, Kumar Ravi 0001	CUDA-Self-Organizing feature map based visual sentiment analysis of bank customer complaints for Analytical CRM.	CoRR	2019	DBLP BibTeX RDF
20	Damilola Ibosiola, Ignacio Castro, Gianluca Stringhini, Steve Uhlig, Gareth Tyson	Who Watches the Watchmen: Exploring Complaints on the Web.	CoRR	2019	DBLP BibTeX RDF
20	Consumer Financial Protection Bureau	Consumer Complaints.		2019	DOI RDF
20	Jingyue Gao, Yuanduo He, Yasha Wang, Xiting Wang, Jiangtao Wang 0001, Guangju Peng, Xu Chu	STAR: Spatio-Temporal Taxonomy-Aware Tag Recommendation for Citizen Complaints.	CIKM	2019	DBLP DOI BibTeX RDF