Search results for "CRM"

Hits ?▲	Authors	Title	Venue	Year	Link	Author keywords
38	Charles X. Ling, Tielin Chen, Qiang Yang 0001, Jie Cheng	Mining Optimal Actions for Profitable CRM.	ICDM	2002	DBLP DOI BibTeX RDF
34		CRM Customer Value Based on Data Mining.	WKDD	2010	DBLP DOI BibTeX RDF	Data Mining, CRM, Customer Value
34		The Implementation of CRM in City Commercial Banks.	IFITA (3)	2009	DBLP DOI BibTeX RDF	city commercial bank, application, CRM
34	Hua Jiang, Zhenxing Cui	Optimization of Data Mining in CRM Based on Rough Set Theory.	IFITA (3)	2009	DBLP DOI BibTeX RDF	Data Mining, optimization, CRM, Rough Set Theory
34	Hua Jiang, Zhenxing Cui	Study on Tourism CRM Based on Fuzzy Evaluation.	FSKD (6)	2009	DBLP DOI BibTeX RDF	Evaluation, CRM, Tourism, Fuzzy Theory
34	Stephanie A. Guerlain, Florence E. Turrentine, David T. Bauer, James Forrest Calland, Reid Adams	Crew resource management training for surgeons: feasibility and impact.	Cogn. Technol. Work.	2008	DBLP DOI BibTeX RDF	Video-based research, Crew resource management, Training, Patient safety, Medical error, Team performance, Operating room
34	Diego Magro, Anna Goy	The business knowledge for customer relationship management: an ontological perspective.	OBI	2008	DBLP DOI BibTeX RDF	customer relationship, management, enterprise ontology
34	Márcia Ito, José Sidnei C. Martini, Lúcia C. Iochida	CPRM: a chronic patient's management model based on the concepts of customer's relationship.	SAC	2008	DBLP DOI BibTeX RDF	outpatient monitoring, telemedicine, chronic disease
34	Holger Schackmann, Horst Lichter	Comparison of Process Quality Characteristics Based on Change Request Data.	IWSM/Metrikon/Mensura	2008	DBLP DOI BibTeX RDF	Change Request Management, Metric Specification, Software Measurement Design, Process Metrics, Measurement Tool
34	Yanshan Xiao, Bo Liu 0002, Dan Luo 0001, Longbing Cao	Multi-agent System for Custom Relationship Management with SVMs Tool.	KES-AMSTA	2008	DBLP DOI BibTeX RDF
34	Yun Chen, Guozheng Zhang, Dengfeng Hu, Shanshan Wang	Customer Segmentation in Customer Relationship Management Based on Data Mining.	PROLAMAT	2006	DBLP DOI BibTeX RDF	Data Mining, Customer Relationship Management, Customer Value, Customer Segmentation
34	Nabil R. Adam, Vijay Atluri, Soon Ae Chun, Francisco J. Artigas, Irfan Bora, Bob Ceberio	Constituent-centric municipal government coalition portal.	DG.O	2006	DBLP DOI BibTeX RDF
34	Hong Lin, Chunsheng Yang	Specification of Multi-Agent Systems in the Gamma Language.	CCECE	2006	DBLP DOI BibTeX RDF
34	Alan L. Rector, Jeremy Rogers	Ontological and Practical Issues in Using a Description Logic to Represent Medical Concept Systems: Experience from GALEN.	Reasoning Web	2006	DBLP DOI BibTeX RDF
34	Chi-I Hsu, Chaochang Chiu, Pei-Lun Hsu	A Constraint-Based Optimization Mechanism for Patient Satisfaction.	KES	2004	DBLP DOI BibTeX RDF
34	Carl-Erik Wikström	A Case Study of Emergent and Intentional Organizational Change: Some Implications for Customer Relationship Management Success.	HICSS	2004	DBLP DOI BibTeX RDF
34	Adrian Büren, Ragnar Schierholz, Lutz M. Kolbe, Walter Brenner	Customer Knowledge Management - Improving Performance of Customer Relationship Management with Knowledge Management.	HICSS	2004	DBLP DOI BibTeX RDF
34	Hong Lin, Chunsheng Yang	Chemical Reaction Metaphor in Distributed Learning Environments.	IEA/AIE	2004	DBLP DOI BibTeX RDF	e-learning, program specification, very high-level languages, Agent-oriented modeling
34	Maximilian Teltzrow, Sören Preibusch, Bettina Berendt	SIMT -- A Privacy Preserving Web Metrics Tool.	CEC	2004	DBLP DOI BibTeX RDF
31	Seth J. Kinnett, Saeed Abooleet	When Blockchain Meets CRM: An Evaluation of Enterprise CRM Vendor Blockchain Capabilities.	AMCIS	2022	DBLP BibTeX RDF
31	Georgios Lampropoulos 0001, Kerstin V. Siakas, Julio A. N. Viana, Olaf Reinhold	Artificial Intelligence, Blockchain, Big Data Analytics, Machine Learning and Data Mining in Traditional CRM and Social CRM: A Critical Review.	WI/IAT	2022	DBLP DOI BibTeX RDF
31	Dalwoo Nam, Junyeong Lee, Heeseok Lee	Business analytics use in CRM: A nomological net from IT competence to CRM performance.	Int. J. Inf. Manag.	2019	DBLP DOI BibTeX RDF
31	Víctor Wilfredo Bohórquez López, Edwin Huaynate, Christiam Mendez	Uso de CRM Social para mejorar Campañas de Marketing Dirigido en Sector Minorista - Use of Social CRM to improve Targeted Marketing Campaigns in the Retail Sector.	AMCIS	2018	DBLP BibTeX RDF
31	Heini Sisko Maarit Lipiäinen	CRM in the digital age: implementation of CRM in three contemporary B2B firms.	J. Syst. Inf. Technol.	2015	DBLP DOI BibTeX RDF
31	Abbas Al-Refaie, Mohammad D. Al-Tahat, Nour Bata	CRM/e-CRM Effects on Banks Performance and Customer-Bank Relationship Quality.	Int. J. Enterp. Inf. Syst.	2014	DBLP DOI BibTeX RDF
31	Meyliana, Eko Kuswardono Budiardjo	The Comparison of CRM Model: a Baseline to Create Enterprise Architecture for Social CRM.	DaEng	2013	DBLP DOI BibTeX RDF
31	Nicola Amico, Paola Ronzino, Achille Felicetti, Franco Niccolucci	Quality management of 3D cultural heritage replicas with CIDOC-CRM.	CRMEX@TPDL	2013	DBLP BibTeX RDF
31	Douglas Tudhope, Ceri Binding, Keith May	Pattern based mapping and extraction via the CRM(-EH).	CRMEX@TPDL	2013	DBLP BibTeX RDF
31	Douglas Tudhope, Ceri Binding	Mapping patterns for CIDOC CRM.	CRMEX@TPDL	2013	DBLP BibTeX RDF
31	Achille Felicetti, Tiziana Scarselli, Maria Letizia Mancinelli, Franco Niccolucci	Mapping ICCD archaeological data to CIDOC-CRM: the RA Schema.	CRMEX@TPDL	2013	DBLP BibTeX RDF
31	Martin Scholz	A Mapping of CIDOC CRM Events to German Wordnet for Event Detection in Texts.	CRMEX@TPDL	2013	DBLP BibTeX RDF
31	Steffen Hennicke	Representation of Archival User Needs using CIDOC CRM.	CRMEX@TPDL	2013	DBLP BibTeX RDF
31	Vladimir Alexiev, Dimitar Manov, Jana Parvanova, Svetoslav Petrov	Large-scale Reasoning with a Complex Cultural Heritage Ontology (CIDOC CRM).	CRMEX@TPDL	2013	DBLP BibTeX RDF
31	Paola Ronzino, Nicola Amico, Achille Felicetti, Franco Niccolucci	European standards for the documentation of historic buildings and their relationship with CIDOC-CRM.	CRMEX@TPDL	2013	DBLP BibTeX RDF
31	Katerina Tzompanaki, Martin Doerr, Maria Theodoridou, Irini Fundulaki	Reasoning based on property propagation on CIDOC-CRM and CRMdig based repositories.	CRMEX@TPDL	2013	DBLP BibTeX RDF
31	Liang Li, Ji-Ye Mao	The effect of CRM use on internal sales management control: An alternative mechanism to realize CRM benefits.	Inf. Manag.	2012	DBLP DOI BibTeX RDF
31	Vishal Bhatnagar, Jayanthi Ranjan	Time to implement data mining in insurance firms for effective CRM and CRM analytics.	Int. J. Netw. Virtual Organisations	2011	DBLP DOI BibTeX RDF
31	Swati Singh, Sanjeev Kr. Singh	Creating Value for Businesses by Providing CRM Solutions: A Case of Oracle CRM on Demand.	ICISTM	2011	DBLP DOI BibTeX RDF
31		Research into the Crucial Factors of Successful Enterprise CRM - A Case of Haier CRM System.	ICEE	2010	DBLP DOI BibTeX RDF
31	Seungjeong Yang, Jongtae Rhee	Study of the wireless/wire integration CRM Gateway for the effective application of Event CRM for small and medium sized enterprises.	Comput. Ind. Eng.	2009	DBLP DOI BibTeX RDF
31	Prakash K. Candran	Analytical CRM: Still the most Important Key for Successful CRM.	ICDM (Posters and Workshops)	2007	DBLP BibTeX RDF
31	Matthias Hartel, Rebecca Bulander	Success Factors of Mobile CRM Projects - An Overview - Description of Objectives and Success Factors of Mobile CRM Projects.	ICE-B	2006	DBLP BibTeX RDF
31	Jashen Chen, Russell K. H. Ching	An Examination of the Effects of CRM Practices on CRM Effectiveness and Business Performance.	AMCIS	2005	DBLP BibTeX RDF
31	Juliana Sutanto, Sameer Agarwal, Krishnamurthy S. Raman	Does CRM System Really Matter?: An Exploratory Study of CRM System in the Hotel Industry in Singapore.	AMCIS	2004	DBLP BibTeX RDF
31	Ronald Batenburg, Johan Versendaal	Business alignment in the CRM domain: predicting CRM performance.	ECIS	2004	DBLP BibTeX RDF
31	Marianna Sigala	Customer relationship management (CRM) evaluation: diffusing crm benefits into business processes.	ECIS	2004	DBLP BibTeX RDF
31	Jashen Chen, Russell K. H. Ching, Eldon Y. Li, Yiling Liao	An Exploratory Study of the Effects of CRM Practices on CRM Effectiveness and Business Performance.	ICEB	2004	DBLP BibTeX RDF
31	Michael Bartz	Umsatz steigern mit CRM und E-CRM.	HMD Prax. Wirtsch.	2001	DBLP BibTeX RDF
30	Sang-Chan Park, Kwang Hyuk Im, Jong Hwan Suh, Chul Young Kim, Jae Won Kim	Ubiquitous Customer Relationship Management (uCRM).	RSKT	2007	DBLP DOI BibTeX RDF	u-commerce, context data warehouse, context aware, CRM
30	Marinos Themistocleous, Zahir Irani, Peter E. D. Love	Developing E-Government Integrated Infrastructures: A Case Study.	HICSS	2005	DBLP DOI BibTeX RDF	e-Government, CRM, EAI
30	Satoshi Morinaga, Kenji Yamanishi	Tracking dynamics of topic trends using a finite mixture model.	KDD	2004	DBLP DOI BibTeX RDF	text mining, model selection, CRM, topic analysis
30	Jeff Lawyer, Shamsul Chowdhury	Best Practices in Data Warehousing to Support Business Initiatives and Needs.	HICSS	2004	DBLP DOI BibTeX RDF	Data Warehouse, CRM, Business Intelligence
29	Xiaolong Zhang, Wenjuan Gong, Yoshihiro Kawamura	Customer Behavior Pattern Discovering with Web Mining.	APWeb	2004	DBLP DOI BibTeX RDF	Data mining, e-commerce, CRM (customer relationship management), business intelligence, web log analysis
29	Nizami Cummins	Integrating E-Commerce and Games.	Pers. Ubiquitous Comput.	2002	DBLP DOI BibTeX RDF	Simulation, Context awareness, E-commerce, Interaction design, Games, Narrative, User, Brand, Agency, e-CRM
27	Indrajit Bhattacharya, Shantanu Godbole, Ajay Gupta, Ashish Verma, Jeff Achtermann, Kevin English	Enabling analysts in managed services for CRM analytics.	KDD	2009	DBLP DOI BibTeX RDF	analytics service, text mining
27	Divya Sardana, Qing-An Zeng	Control-Channel-Reuse-Based Multiple-Channel MAC (CRM-MAC) for Ad Hoc Networks.	CSE (2)	2009	DBLP DOI BibTeX RDF
27	Chia-Hung Lin, Jen-Shin Hong, Martin Doerr	Issues in an inference platform for generating deductive knowledge: a case study in cultural heritage digital libraries using the CIDOC CRM.	Int. J. Digit. Libr.	2008	DBLP DOI BibTeX RDF
27	Narjes Sharif Razavian, Fattaneh Taghiyareh	Embedding a Corporate Blogging System in the CRM Solutions.	ITNG	2008	DBLP DOI BibTeX RDF	Customer Relationship Management Systems, Information Technology, Corporate blogging
27	Song Zi-lin, Zheng Shi-ming, Zhou Ning, Ren Zai-an, Zheng Shi-jun, Dai Rong-rong, Yang Jun-qiang	The Research about the Application of Data Mining Technology Based on SLIG in the CRM.	CSSE (4)	2008	DBLP DOI BibTeX RDF
27	Philipp Nussbaumer, Bernhard Haslhofer	CIDOC CRM in Action - Experiences and Challenges.	ECDL	2007	DBLP DOI BibTeX RDF
27	Ali Imtiaz, Jannicke Baalsrud Hauge, Si Chen	Collaboration Within The Tool-And-Die Manufacturing Industry Through Open-Source Modular Erp/Crm Systems.	Virtual Enterprises and Collaborative Networks	2007	DBLP DOI BibTeX RDF
27	Jyrki Akkanen, Hunor Demeter, Tamás Eppel, Zoltán Ivánfi, Jukka K. Nurminen, Petri Stenman	Reusing an open source application - practical experiences with a mobile CRM pilot. (PDF / PS)	OSS	2007	DBLP DOI BibTeX RDF
27	Anita Prinzie, Dirk Van den Poel	Exploiting Randomness for Feature Selection in Multinomial Logit: A CRM Cross-Sell Application.	ICDM	2006	DBLP DOI BibTeX RDF
27	Petteri Alahuhta, Heli Helaakoski, Alexander Smirnov	Adoption of Mobile Services in Business Case study of Mobile CRM.	ICEBE	2005	DBLP DOI BibTeX RDF
27	Yiming Yang, Qiang Yang 0001, Wei Lu, Sinno Jialin Pan, Rong Pan, Chenhui Lu, Lei Li 0022, Zhenxing Qin	Preprocessing Time Series Data for Classification with Application to CRM.	Australian Conference on Artificial Intelligence	2005	DBLP DOI BibTeX RDF	Classification of time series data for Telecommunications Applications
27	Mouna Jegham, Jean-Michel Sahut	ICT Acceptation: The Case of CRM Project.	SAINT Workshops	2004	DBLP DOI BibTeX RDF
27	Tatsuo Oba	Competency of Set Analysis in CRM Closed Loop Marketing.	ER	2001	DBLP DOI BibTeX RDF
22	Mathias Klier	Metriken zur Bewertung der Datenqualität - Konzeption und praktischer Nutzen.	Inform. Spektrum	2008	DBLP DOI BibTeX RDF
22	Yanbo J. Wang, Qin Xin 0001, Frans Coenen	Mining Efficiently Significant Classification Association Rules.	Data Mining: Foundations and Practice	2008	DBLP DOI BibTeX RDF
22	Jianhong Zhou, Xie Yi	Design of Customer Relationship Management Systems Based on Data Mining.	ISECS	2008	DBLP DOI BibTeX RDF
22	Reinhard Jung, Jessica Kochbeck, Annett Nagel	Student Retention through Customized Service Processes.	II3E	2008	DBLP DOI BibTeX RDF
22	Kevin Kok Wai Wong	Player adaptive entertainment computing.	DIMEA	2007	DBLP DOI BibTeX RDF
22	Lars Grammel, Holger Schackmann, Horst Lichter	BugzillaMetrics: an adaptable tool for evaluating metric specifications on change requests.	IWPSE	2007	DBLP DOI BibTeX RDF	change request management, evaluation of change requests, metrics specification, software measurement, process metrics
22	Rosemary R. Seva, Alma Maria Jennifer Gutierrez, Henry Been-Lirn Duh	Culture and Communication in the Philippine Aviation Industry.	HCI (13)	2007	DBLP DOI BibTeX RDF
22	Vuk Marojevic, Xavier Revés, Antoni Gelonch	Cooperative Resource Management in Cognitive Radio.	ICC	2007	DBLP DOI BibTeX RDF
22	Dimitrios A. Koutsomitropoulos, George E. Paloukis, Theodore S. Papatheodorou	Semantic Application Profiles: A Means to Enhance Knowledge Discovery in Domain Metadata Models.	MTSR	2007	DBLP DOI BibTeX RDF
22	Melissa Machado, Jonice Oliveira, Jano Moreira de Souza	Customer Relationship Management in Universities and Research Centres.	CSCWD	2007	DBLP DOI BibTeX RDF
22	Zhiwang Zhang, Yong Shi 0001	The Characteristic Analysis of Web User Clusters Based on Frequent Browsing Patterns.	International Conference on Computational Science (2)	2007	DBLP DOI BibTeX RDF	WUM, FSP, clustering
22	Jashen Chen, Russell K. H. Ching	The Effects of Mobile Customer Relationship Management on Customer Loyalty: Brand Image Does Matter.	HICSS	2007	DBLP DOI BibTeX RDF
22	Sarah L. Bond, Niranjan Joshi, Styliani Petroudi, Michael Brady 0001	Estimating the Mesorectal Fascia in MRI.	IPMI	2007	DBLP DOI BibTeX RDF
22	Andrea Bonomi, Glauco Mantegari, Alessandro Mosca 0001, Matteo Palmonari, Giuseppe Vizzari	A System Supporting Users of Cultural Resource Management Semantic Portals.	AI*IA	2007	DBLP DOI BibTeX RDF
22	Patrick A. S. Sinclair, Paul H. Lewis, Kirk Martinez, Matthew Addis, Gary D. Prideaux	Semantic web integration of cultural heritage sources.	WWW	2006	DBLP DOI BibTeX RDF	ontologies, semantic web, multimedia, interoperability
22	Mark Siebert, Pierre Smits, Leo Sauermann, Andreas Dengel 0001	Increasing Search Quality with the Semantic Desktop in Proposal Development.	PAKM	2006	DBLP DOI BibTeX RDF
22	Tung Wan Cheng, Wan Ling Wang, Shung Kwan Chan	Three-Tier Multi-Agent Architecture for Asset Management Consultant .	EEE	2004	DBLP DOI BibTeX RDF
22	Farzad Shafiei, David Sundaram	Multi-Enterprise Collaborative Enterprise Resource Planning and Decision Support Systems.	HICSS	2004	DBLP DOI BibTeX RDF
22	Pablo J. Garcés, José A. Olivas, Francisco P. Romero 0001	Clustered Organized Conceptual Queries in the Internet Using Fuzzy Interrelations.	AWIC	2003	DBLP DOI BibTeX RDF
22	Yooncheong Cho, Il Im, Starr Roxanne Hiltz, Jerry Fjermestad	An Analysis of Online Customer Complaints: Implications for Web Complaint Management.	HICSS	2002	DBLP DOI BibTeX RDF	Online Customer Complaints, Complaint Management, Electronic Commerce Customer relationship Management
22	Gyeung-Min Kim	Reengineering Selling Chain in Korean Insurance Industry: Opportunities and Challenges.	HICSS	2002	DBLP DOI BibTeX RDF	Selling Chain, Customer Relationship Management, Business Process Reengineering
22	Eunsook Jin, Jungmin Seo, Kwangjoon Lee, Ju-Won Song	Constructing a Data Map of Korea Telecom.	ER	2001	DBLP DOI BibTeX RDF
22	I-Jen Chiang, Tsau Young Lin	Using Rough Sets to Build-up Web-Based One to One Customer Services.	COMPSAC	2000	DBLP DOI BibTeX RDF
19	CaiYing Zhou, LongJun Huang	The Loss of Consumers' Analysis Model Based on Strong Attributes Restricted Bayesian Classifier.	MVHI	2010	DBLP DOI BibTeX RDF	the loss of consumers, SANBC, E-commerce, CRM
19	Abdullah S. Al-Mudimigh, Zahid Ullah 0004, Farrukh Saleem, Fahad N. Al-Aboud	Data Mining for Customer Queries in ERP Model.	NCM	2009	DBLP DOI BibTeX RDF	Data Mining, Clustering, CRM, Apriori
19	Chuan-Sheng Zhou	Research and Design of Autonomic Software Agent Architecture.	IIH-MSP	2008	DBLP DOI BibTeX RDF	Agent, Workflow, CRM, Software Bus
19	ChingChen Chang, Quincy Wu	Design and Architecture of a Portable User Agent in SIP Collaboration Systems.	ICIW	2008	DBLP DOI BibTeX RDF	Collaboration, SIP, VoIP, ERP, Portable, CRM
19	Edward C. Malthouse	Mining for trigger events with survival analysis.	Data Min. Knowl. Discov.	2007	DBLP DOI BibTeX RDF	Trigger events, One-to-one marketing, Time-dependent covariates, CRM, Survival analysis, Customer lifetime value
19	Isaac K. Cheng, Neil H. Boyette, Joel Bethea, Vikas Krishna	A Model and Rule Driven Approach to Service Integration with Eclipse Modeling Framework.	ICSOC	2007	DBLP DOI BibTeX RDF	call flow, leverage, rich client, worldwide, internet, XML, UML, SOA, architecture, workflow, integrate, Web, management, IT, logic, reasoning, BPEL, customer, rule, inference, outsource, infrastructure, support, CRM, script, global, enterprise, call center, offshore, thin client, EMF, asset, business transformation, labor
19	Masahiko Ishino, Naokazu Yamaki, Teruhisa Ichikawa, Tadanori Mizuno	The Recommendation System Using Mathematical Programming Model.	KES (3)	2007	DBLP DOI BibTeX RDF	Data-mining, Recommendation System, Marketing, Analytic Hierarchy Process, CRM, Mathematical Programming, Conjoint Analysis
19	Alexander Schellong, Thomas Langenberg	Effective citizen relationship management: Hurricane Wilma and Miami-Dade County 311.	DG.O	2006	DBLP DOI BibTeX RDF	311, ACAP, absorptive capacity, citizen relationship management, knowledge management, CRM, customer relationship management, customer service, call center, disaster, emergency management
19	Nicolas Werro, Henrik Stormer, Andreas Meier 0001	Personalized Discount - A Fuzzy Logic Approach.	I3E	2005	DBLP DOI BibTeX RDF	Discount Management, Customer Equity, Relational Databases, Query Language, CRM, Fuzzy Classification
19	Yu Li, Meiyun Zuo, Bo Yang 0016	Analysis and design of e-supermarket shopping recommender system.	ICEC	2005	DBLP DOI BibTeX RDF	e-supermarket, recommender system, e-commerce, CRM