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Venues (Conferences, Journals, ...)
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GrowBag graphs for keyword ? (Num. hits/coverage)
Group by:
The graphs summarize 482 occurrences of 317 keywords
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Results
Found 1002 publication records. Showing 1002 according to the selection in the facets
Hits ?▲ |
Authors |
Title |
Venue |
Year |
Link |
Author keywords |
38 | Charles X. Ling, Tielin Chen, Qiang Yang 0001, Jie Cheng |
Mining Optimal Actions for Profitable CRM. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICDM ![In: Proceedings of the 2002 IEEE International Conference on Data Mining (ICDM 2002), 9-12 December 2002, Maebashi City, Japan, pp. 767-770, 2002, IEEE Computer Society, 0-7695-1754-4. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
|
34 | |
CRM Customer Value Based on Data Mining. ![Search on Bibsonomy](Pics/bibsonomy.png) |
WKDD ![In: Third International Conference on Knowledge Discovery and Data Mining, WKDD 2010, Phuket, Thailand, 9-10 January 2010, pp. 32-37, 2010, IEEE Computer Society, 978-0-7695-3923-2. The full citation details ...](Pics/full.jpeg) |
2010 |
DBLP DOI BibTeX RDF |
Data Mining, CRM, Customer Value |
34 | |
The Implementation of CRM in City Commercial Banks. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IFITA (3) ![In: International Forum on Information Technology and Applications, IFITA 2009, Chengdu, China, 15-17 May 2009, pp. 479-482, 2009, IEEE Computer Society, 978-0-7695-3600-2. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
city commercial bank, application, CRM |
34 | Hua Jiang, Zhenxing Cui |
Optimization of Data Mining in CRM Based on Rough Set Theory. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IFITA (3) ![In: International Forum on Information Technology and Applications, IFITA 2009, Chengdu, China, 15-17 May 2009, pp. 252-255, 2009, IEEE Computer Society, 978-0-7695-3600-2. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
Data Mining, optimization, CRM, Rough Set Theory |
34 | Hua Jiang, Zhenxing Cui |
Study on Tourism CRM Based on Fuzzy Evaluation. ![Search on Bibsonomy](Pics/bibsonomy.png) |
FSKD (6) ![In: Sixth International Conference on Fuzzy Systems and Knowledge Discovery, FSKD 2009, Tianjin, China, 14-16 August 2009, 6 Volumes, pp. 428-431, 2009, IEEE Computer Society, 978-0-7695-3735-1. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
Evaluation, CRM, Tourism, Fuzzy Theory |
34 | Stephanie A. Guerlain, Florence E. Turrentine, David T. Bauer, James Forrest Calland, Reid Adams |
Crew resource management training for surgeons: feasibility and impact. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Cogn. Technol. Work. ![In: Cogn. Technol. Work. 10(4), pp. 255-264, 2008. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
Video-based research, Crew resource management, Training, Patient safety, Medical error, Team performance, Operating room |
34 | Diego Magro, Anna Goy |
The business knowledge for customer relationship management: an ontological perspective. ![Search on Bibsonomy](Pics/bibsonomy.png) |
OBI ![In: Proceedings of the First International Workshop on Ontology-supported Business Intelligence, OBI 2008, Karlsruhe, Germany, October 27, 2008, pp. 4, 2008, ACM, 978-1-60558-219-1. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
customer relationship, management, enterprise ontology |
34 | Márcia Ito, José Sidnei C. Martini, Lúcia C. Iochida |
CPRM: a chronic patient's management model based on the concepts of customer's relationship. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SAC ![In: Proceedings of the 2008 ACM Symposium on Applied Computing (SAC), Fortaleza, Ceara, Brazil, March 16-20, 2008, pp. 1364-1368, 2008, ACM, 978-1-59593-753-7. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
outpatient monitoring, telemedicine, chronic disease |
34 | Holger Schackmann, Horst Lichter |
Comparison of Process Quality Characteristics Based on Change Request Data. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IWSM/Metrikon/Mensura ![In: Software Process and Product Measurement, International Conferences: IWSM 2008, Metrikon 2008, and Mensura 2008, Munich, Germany, November 18-19, 2008. Proceedings, pp. 127-140, 2008, Springer, 978-3-540-89402-5. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
Change Request Management, Metric Specification, Software Measurement Design, Process Metrics, Measurement Tool |
34 | Yanshan Xiao, Bo Liu 0002, Dan Luo 0001, Longbing Cao |
Multi-agent System for Custom Relationship Management with SVMs Tool. ![Search on Bibsonomy](Pics/bibsonomy.png) |
KES-AMSTA ![In: Agent and Multi-Agent Systems: Technologies and Applications, Second KES International Symposium, KES-AMSTA 2008, Incheon, Korea, March 26-28, 2008. Proceedings, pp. 333-340, 2008, Springer, 978-3-540-78581-1. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
|
34 | Yun Chen, Guozheng Zhang, Dengfeng Hu, Shanshan Wang |
Customer Segmentation in Customer Relationship Management Based on Data Mining. ![Search on Bibsonomy](Pics/bibsonomy.png) |
PROLAMAT ![In: Knowledge Enterprise: Intelligent Strategies in Product Design, Manufacturing, and Management, Proceedings of PROLAMAT 2006, IFIP TC5 International Conference, June 15-17, 2006, Shanghai, China, pp. 288-293, 2006, Springer, 0-387-34402-0. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
Data Mining, Customer Relationship Management, Customer Value, Customer Segmentation |
34 | Nabil R. Adam, Vijay Atluri, Soon Ae Chun, Francisco J. Artigas, Irfan Bora, Bob Ceberio |
Constituent-centric municipal government coalition portal. ![Search on Bibsonomy](Pics/bibsonomy.png) |
DG.O ![In: Proceedings of the 7th Annual International Conference on Digital Government Research, DG.O 2006, San Diego, California, USA, May 21-24, 2006, pp. 365-366, 2006, Digital Government Research Center. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
|
34 | Hong Lin, Chunsheng Yang |
Specification of Multi-Agent Systems in the Gamma Language. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CCECE ![In: Proceedings of the Canadian Conference on Electrical and Computer Engineering, CCECE 2006, May 7-10, 2006, Ottawa Congress Centre, Ottawa, Canada, pp. 1372-1375, 2006, IEEE, 1-4244-0038-4. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
|
34 | Alan L. Rector, Jeremy Rogers |
Ontological and Practical Issues in Using a Description Logic to Represent Medical Concept Systems: Experience from GALEN. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Reasoning Web ![In: Reasoning Web, Second International Summer School 2006, Lisbon, Portugal, September 4-8, 2006, Tutorial Lectures, pp. 197-231, 2006, Springer, 3-540-38409-X. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
|
34 | Chi-I Hsu, Chaochang Chiu, Pei-Lun Hsu |
A Constraint-Based Optimization Mechanism for Patient Satisfaction. ![Search on Bibsonomy](Pics/bibsonomy.png) |
KES ![In: Knowledge-Based Intelligent Information and Engineering Systems, 8th International Conference, KES 2004, Wellington, New Zealand, September 20-25, 2004. Proceedings. Part I, pp. 922-928, 2004, Springer, 3-540-23318-0. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
|
34 | Carl-Erik Wikström |
A Case Study of Emergent and Intentional Organizational Change: Some Implications for Customer Relationship Management Success. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HICSS ![In: 37th Hawaii International Conference on System Sciences (HICSS-37 2004), CD-ROM / Abstracts Proceedings, 5-8 January 2004, Big Island, HI, USA, 2004, IEEE Computer Society, 0-7695-2056-1. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
|
34 | Adrian Büren, Ragnar Schierholz, Lutz M. Kolbe, Walter Brenner |
Customer Knowledge Management - Improving Performance of Customer Relationship Management with Knowledge Management. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HICSS ![In: 37th Hawaii International Conference on System Sciences (HICSS-37 2004), CD-ROM / Abstracts Proceedings, 5-8 January 2004, Big Island, HI, USA, 2004, IEEE Computer Society, 0-7695-2056-1. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
|
34 | Hong Lin, Chunsheng Yang |
Chemical Reaction Metaphor in Distributed Learning Environments. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IEA/AIE ![In: Innovations in Applied Artificial Intelligence, 17th International Conference on Industrial and Engineering Applications of Artificial Intelligence and Expert Systems, IEA/AIE 2004, Ottawa, Canada, May 17-20, 2004. Proceedings, pp. 857-866, 2004, Springer, 3-540-22007-0. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
e-learning, program specification, very high-level languages, Agent-oriented modeling |
34 | Maximilian Teltzrow, Sören Preibusch, Bettina Berendt |
SIMT -- A Privacy Preserving Web Metrics Tool. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CEC ![In: 2004 IEEE International Conference on E-Commerce Technology (CEC 2004), 6-9 July 2004, San Diego, CA, USA, pp. 263-270, 2004, IEEE Computer Society, 0-7695-2098-7. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
|
31 | Seth J. Kinnett, Saeed Abooleet |
When Blockchain Meets CRM: An Evaluation of Enterprise CRM Vendor Blockchain Capabilities. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AMCIS ![In: 28th Americas Conference on Information Systems, AMCIS 2022, Minneapolis, MN, USA, August 10-14, 2022, 2022, Association for Information Systems. The full citation details ...](Pics/full.jpeg) |
2022 |
DBLP BibTeX RDF |
|
31 | Georgios Lampropoulos 0001, Kerstin V. Siakas, Julio A. N. Viana, Olaf Reinhold |
Artificial Intelligence, Blockchain, Big Data Analytics, Machine Learning and Data Mining in Traditional CRM and Social CRM: A Critical Review. ![Search on Bibsonomy](Pics/bibsonomy.png) |
WI/IAT ![In: IEEE/WIC/ACM International Joint Conference on Web Intelligence and Intelligent Agent Technology, WI-IAT 2022, Niagara Falls, ON, Canada, November 17-20, 2022, pp. 504-510, 2022, IEEE, 978-1-6654-9402-1. The full citation details ...](Pics/full.jpeg) |
2022 |
DBLP DOI BibTeX RDF |
|
31 | Dalwoo Nam, Junyeong Lee, Heeseok Lee |
Business analytics use in CRM: A nomological net from IT competence to CRM performance. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Inf. Manag. ![In: Int. J. Inf. Manag. 45, pp. 233-245, 2019. The full citation details ...](Pics/full.jpeg) |
2019 |
DBLP DOI BibTeX RDF |
|
31 | Víctor Wilfredo Bohórquez López, Edwin Huaynate, Christiam Mendez |
Uso de CRM Social para mejorar Campañas de Marketing Dirigido en Sector Minorista - Use of Social CRM to improve Targeted Marketing Campaigns in the Retail Sector. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AMCIS ![In: 24th Americas Conference on Information Systems, AMCIS 2018, New Orleans, LA, USA, August 16-18, 2018, 2018, Association for Information Systems, 978-0-9966831-6-6. The full citation details ...](Pics/full.jpeg) |
2018 |
DBLP BibTeX RDF |
|
31 | Heini Sisko Maarit Lipiäinen |
CRM in the digital age: implementation of CRM in three contemporary B2B firms. ![Search on Bibsonomy](Pics/bibsonomy.png) |
J. Syst. Inf. Technol. ![In: J. Syst. Inf. Technol. 17(1), pp. 2-19, 2015. The full citation details ...](Pics/full.jpeg) |
2015 |
DBLP DOI BibTeX RDF |
|
31 | Abbas Al-Refaie, Mohammad D. Al-Tahat, Nour Bata |
CRM/e-CRM Effects on Banks Performance and Customer-Bank Relationship Quality. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Enterp. Inf. Syst. ![In: Int. J. Enterp. Inf. Syst. 10(2), pp. 62-80, 2014. The full citation details ...](Pics/full.jpeg) |
2014 |
DBLP DOI BibTeX RDF |
|
31 | Meyliana, Eko Kuswardono Budiardjo |
The Comparison of CRM Model: a Baseline to Create Enterprise Architecture for Social CRM. ![Search on Bibsonomy](Pics/bibsonomy.png) |
DaEng ![In: Proceedings of the First International Conference on Advanced Data and Information Engineering, DaEng 2013, Kuala Lumpur, Malaysia, December 16-18, 2013., pp. 479-487, 2013, Springer, 978-981-4585-17-0. The full citation details ...](Pics/full.jpeg) |
2013 |
DBLP DOI BibTeX RDF |
|
31 | Nicola Amico, Paola Ronzino, Achille Felicetti, Franco Niccolucci |
Quality management of 3D cultural heritage replicas with CIDOC-CRM. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CRMEX@TPDL ![In: Proceedings of the Workshop Practical Experiences with CIDOC CRM and its Extensions co-located with the 17th International Conference on Theory and Practice of Digital Libraries, CRMEX@TPDL 2013, Valetta, Malta, September 26, 2013., pp. 61-69, 2013, CEUR-WS.org. The full citation details ...](Pics/full.jpeg) |
2013 |
DBLP BibTeX RDF |
|
31 | Douglas Tudhope, Ceri Binding, Keith May |
Pattern based mapping and extraction via the CRM(-EH). ![Search on Bibsonomy](Pics/bibsonomy.png) |
CRMEX@TPDL ![In: Proceedings of the Workshop Practical Experiences with CIDOC CRM and its Extensions co-located with the 17th International Conference on Theory and Practice of Digital Libraries, CRMEX@TPDL 2013, Valetta, Malta, September 26, 2013., pp. 23-36, 2013, CEUR-WS.org. The full citation details ...](Pics/full.jpeg) |
2013 |
DBLP BibTeX RDF |
|
31 | Douglas Tudhope, Ceri Binding |
Mapping patterns for CIDOC CRM. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CRMEX@TPDL ![In: Proceedings of the Workshop Practical Experiences with CIDOC CRM and its Extensions co-located with the 17th International Conference on Theory and Practice of Digital Libraries, CRMEX@TPDL 2013, Valetta, Malta, September 26, 2013., pp. 97-98, 2013, CEUR-WS.org. The full citation details ...](Pics/full.jpeg) |
2013 |
DBLP BibTeX RDF |
|
31 | Achille Felicetti, Tiziana Scarselli, Maria Letizia Mancinelli, Franco Niccolucci |
Mapping ICCD archaeological data to CIDOC-CRM: the RA Schema. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CRMEX@TPDL ![In: Proceedings of the Workshop Practical Experiences with CIDOC CRM and its Extensions co-located with the 17th International Conference on Theory and Practice of Digital Libraries, CRMEX@TPDL 2013, Valetta, Malta, September 26, 2013., pp. 11-22, 2013, CEUR-WS.org. The full citation details ...](Pics/full.jpeg) |
2013 |
DBLP BibTeX RDF |
|
31 | Martin Scholz |
A Mapping of CIDOC CRM Events to German Wordnet for Event Detection in Texts. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CRMEX@TPDL ![In: Proceedings of the Workshop Practical Experiences with CIDOC CRM and its Extensions co-located with the 17th International Conference on Theory and Practice of Digital Libraries, CRMEX@TPDL 2013, Valetta, Malta, September 26, 2013., pp. 1-10, 2013, CEUR-WS.org. The full citation details ...](Pics/full.jpeg) |
2013 |
DBLP BibTeX RDF |
|
31 | Steffen Hennicke |
Representation of Archival User Needs using CIDOC CRM. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CRMEX@TPDL ![In: Proceedings of the Workshop Practical Experiences with CIDOC CRM and its Extensions co-located with the 17th International Conference on Theory and Practice of Digital Libraries, CRMEX@TPDL 2013, Valetta, Malta, September 26, 2013., pp. 48-60, 2013, CEUR-WS.org. The full citation details ...](Pics/full.jpeg) |
2013 |
DBLP BibTeX RDF |
|
31 | Vladimir Alexiev, Dimitar Manov, Jana Parvanova, Svetoslav Petrov |
Large-scale Reasoning with a Complex Cultural Heritage Ontology (CIDOC CRM). ![Search on Bibsonomy](Pics/bibsonomy.png) |
CRMEX@TPDL ![In: Proceedings of the Workshop Practical Experiences with CIDOC CRM and its Extensions co-located with the 17th International Conference on Theory and Practice of Digital Libraries, CRMEX@TPDL 2013, Valetta, Malta, September 26, 2013., pp. 80-93, 2013, CEUR-WS.org. The full citation details ...](Pics/full.jpeg) |
2013 |
DBLP BibTeX RDF |
|
31 | Paola Ronzino, Nicola Amico, Achille Felicetti, Franco Niccolucci |
European standards for the documentation of historic buildings and their relationship with CIDOC-CRM. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CRMEX@TPDL ![In: Proceedings of the Workshop Practical Experiences with CIDOC CRM and its Extensions co-located with the 17th International Conference on Theory and Practice of Digital Libraries, CRMEX@TPDL 2013, Valetta, Malta, September 26, 2013., pp. 70-79, 2013, CEUR-WS.org. The full citation details ...](Pics/full.jpeg) |
2013 |
DBLP BibTeX RDF |
|
31 | Katerina Tzompanaki, Martin Doerr, Maria Theodoridou, Irini Fundulaki |
Reasoning based on property propagation on CIDOC-CRM and CRMdig based repositories. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CRMEX@TPDL ![In: Proceedings of the Workshop Practical Experiences with CIDOC CRM and its Extensions co-located with the 17th International Conference on Theory and Practice of Digital Libraries, CRMEX@TPDL 2013, Valetta, Malta, September 26, 2013., pp. 37-47, 2013, CEUR-WS.org. The full citation details ...](Pics/full.jpeg) |
2013 |
DBLP BibTeX RDF |
|
31 | Liang Li, Ji-Ye Mao |
The effect of CRM use on internal sales management control: An alternative mechanism to realize CRM benefits. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Inf. Manag. ![In: Inf. Manag. 49(6), pp. 269-277, 2012. The full citation details ...](Pics/full.jpeg) |
2012 |
DBLP DOI BibTeX RDF |
|
31 | Vishal Bhatnagar, Jayanthi Ranjan |
Time to implement data mining in insurance firms for effective CRM and CRM analytics. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Netw. Virtual Organisations ![In: Int. J. Netw. Virtual Organisations 9(1), pp. 1-24, 2011. The full citation details ...](Pics/full.jpeg) |
2011 |
DBLP DOI BibTeX RDF |
|
31 | Swati Singh, Sanjeev Kr. Singh |
Creating Value for Businesses by Providing CRM Solutions: A Case of Oracle CRM on Demand. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICISTM ![In: Information Intelligence, Systems, Technology and Management - 5th International Conference, ICISTM 2011, Gurgaon, India, March 10-12, 2011. Proceedings, pp. 101-109, 2011, Springer, 978-3-642-19422-1. The full citation details ...](Pics/full.jpeg) |
2011 |
DBLP DOI BibTeX RDF |
|
31 | |
Research into the Crucial Factors of Successful Enterprise CRM - A Case of Haier CRM System. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICEE ![In: The International Conference on E-Business and E-Government, ICEE 2010, 7-9 May 2010, Guangzhou, China, Proceedings, pp. 3123-3128, 2010, IEEE Computer Society, 978-0-7695-3997-3. The full citation details ...](Pics/full.jpeg) |
2010 |
DBLP DOI BibTeX RDF |
|
31 | Seungjeong Yang, Jongtae Rhee |
Study of the wireless/wire integration CRM Gateway for the effective application of Event CRM for small and medium sized enterprises. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Comput. Ind. Eng. ![In: Comput. Ind. Eng. 57(2), pp. 571-579, 2009. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
|
31 | Prakash K. Candran |
Analytical CRM: Still the most Important Key for Successful CRM. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICDM (Posters and Workshops) ![In: Advances in Data Mining. 7th Industrial Conference, ICDM 2007, Leipzig, Germany, July 2007, Poster and Workshop Proceedings, pp. 83, 2007. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP BibTeX RDF |
|
31 | Matthias Hartel, Rebecca Bulander |
Success Factors of Mobile CRM Projects - An Overview - Description of Objectives and Success Factors of Mobile CRM Projects. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICE-B ![In: ICE-B 2006 - Proceedings of the International Conference on e-Business, Setúbal, Portugal, August 7-10, 2006, ICE-B is part of ICETE - The International Joint Conference on e-Business and Telecommunications, pp. 306-311, 2006, INSTICC Press, 972-8865-62-7. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP BibTeX RDF |
|
31 | Jashen Chen, Russell K. H. Ching |
An Examination of the Effects of CRM Practices on CRM Effectiveness and Business Performance. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AMCIS ![In: A Conference on a Human Scale. 11th Americas Conference on Information Systems, AMCIS 2005, Omaha, Nebraska, USA, August 11-14, 2005, pp. 38, 2005, Association for Information Systems. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP BibTeX RDF |
|
31 | Juliana Sutanto, Sameer Agarwal, Krishnamurthy S. Raman |
Does CRM System Really Matter?: An Exploratory Study of CRM System in the Hotel Industry in Singapore. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AMCIS ![In: 10th Americas Conference on Information Systems, AMCIS 2004, New York, NY, USA, August 6-8, 2004, pp. 482, 2004, Association for Information Systems. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP BibTeX RDF |
|
31 | Ronald Batenburg, Johan Versendaal |
Business alignment in the CRM domain: predicting CRM performance. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ECIS ![In: Proceedings of the 13th European Conference on Information Systems, The European IS Profession in the Global Networking Environment, ECIS 2004, Turku, Finland, June 14-16, 2004, pp. 165-176, 2004. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP BibTeX RDF |
|
31 | Marianna Sigala |
Customer relationship management (CRM) evaluation: diffusing crm benefits into business processes. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ECIS ![In: Proceedings of the 13th European Conference on Information Systems, The European IS Profession in the Global Networking Environment, ECIS 2004, Turku, Finland, June 14-16, 2004, pp. 1789-1800, 2004. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP BibTeX RDF |
|
31 | Jashen Chen, Russell K. H. Ching, Eldon Y. Li, Yiling Liao |
An Exploratory Study of the Effects of CRM Practices on CRM Effectiveness and Business Performance. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICEB ![In: The Fourth International Conference on Electronic Business - Shaping Business Strategy in a Networked World, pp. 249-254, 2004, Academic Publishers/World Publishing Corporation, 7-5062-7342-X. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP BibTeX RDF |
|
31 | Michael Bartz |
Umsatz steigern mit CRM und E-CRM. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HMD Prax. Wirtsch. ![In: HMD Prax. Wirtsch. 221, 2001. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP BibTeX RDF |
|
30 | Sang-Chan Park, Kwang Hyuk Im, Jong Hwan Suh, Chul Young Kim, Jae Won Kim |
Ubiquitous Customer Relationship Management (uCRM). ![Search on Bibsonomy](Pics/bibsonomy.png) |
RSKT ![In: Rough Sets and Knowledge Technology, Second International Conference, RSKT 2007, Toronto, Canada, May 14-16, 2007, Proceedings, pp. 324-330, 2007, Springer, 978-3-540-72457-5. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
u-commerce, context data warehouse, context aware, CRM |
30 | Marinos Themistocleous, Zahir Irani, Peter E. D. Love |
Developing E-Government Integrated Infrastructures: A Case Study. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HICSS ![In: 38th Hawaii International Conference on System Sciences (HICSS-38 2005), CD-ROM / Abstracts Proceedings, 3-6 January 2005, Big Island, HI, USA, 2005, IEEE Computer Society, 0-7695-2268-8. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
e-Government, CRM, EAI |
30 | Satoshi Morinaga, Kenji Yamanishi |
Tracking dynamics of topic trends using a finite mixture model. ![Search on Bibsonomy](Pics/bibsonomy.png) |
KDD ![In: Proceedings of the Tenth ACM SIGKDD International Conference on Knowledge Discovery and Data Mining, Seattle, Washington, USA, August 22-25, 2004, pp. 811-816, 2004, ACM, 1-58113-888-1. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
text mining, model selection, CRM, topic analysis |
30 | Jeff Lawyer, Shamsul Chowdhury |
Best Practices in Data Warehousing to Support Business Initiatives and Needs. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HICSS ![In: 37th Hawaii International Conference on System Sciences (HICSS-37 2004), CD-ROM / Abstracts Proceedings, 5-8 January 2004, Big Island, HI, USA, 2004, IEEE Computer Society, 0-7695-2056-1. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
Data Warehouse, CRM, Business Intelligence |
29 | Xiaolong Zhang, Wenjuan Gong, Yoshihiro Kawamura |
Customer Behavior Pattern Discovering with Web Mining. ![Search on Bibsonomy](Pics/bibsonomy.png) |
APWeb ![In: Advanced Web Technologies and Applications, 6th Asia-Pacific Web Conference, APWeb 2004, Hangzhou, China, April 14-17, 2004, Proceedings, pp. 844-853, 2004, Springer, 3-540-21371-6. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
Data mining, e-commerce, CRM (customer relationship management), business intelligence, web log analysis |
29 | Nizami Cummins |
Integrating E-Commerce and Games. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Pers. Ubiquitous Comput. ![In: Pers. Ubiquitous Comput. 6(5/6), pp. 362-370, 2002. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
Simulation, Context awareness, E-commerce, Interaction design, Games, Narrative, User, Brand, Agency, e-CRM |
27 | Indrajit Bhattacharya, Shantanu Godbole, Ajay Gupta, Ashish Verma, Jeff Achtermann, Kevin English |
Enabling analysts in managed services for CRM analytics. ![Search on Bibsonomy](Pics/bibsonomy.png) |
KDD ![In: Proceedings of the 15th ACM SIGKDD International Conference on Knowledge Discovery and Data Mining, Paris, France, June 28 - July 1, 2009, pp. 1077-1086, 2009, ACM, 978-1-60558-495-9. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
analytics service, text mining |
27 | Divya Sardana, Qing-An Zeng |
Control-Channel-Reuse-Based Multiple-Channel MAC (CRM-MAC) for Ad Hoc Networks. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CSE (2) ![In: Proceedings of the 12th IEEE International Conference on Computational Science and Engineering, CSE 2009, Vancouver, BC, Canada, August 29-31, 2009, pp. 133-139, 2009, IEEE Computer Society, 978-1-4244-5334-4. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
|
27 | Chia-Hung Lin, Jen-Shin Hong, Martin Doerr |
Issues in an inference platform for generating deductive knowledge: a case study in cultural heritage digital libraries using the CIDOC CRM. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Digit. Libr. ![In: Int. J. Digit. Libr. 8(2), pp. 115-132, 2008. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
|
27 | Narjes Sharif Razavian, Fattaneh Taghiyareh |
Embedding a Corporate Blogging System in the CRM Solutions. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ITNG ![In: Fifth International Conference on Information Technology: New Generations (ITNG 2008), 7-8 April 2008, Las Vegas, Nevada, USA, pp. 1301-1302, 2008, IEEE Computer Society, 978-0-7695-3099-4. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
Customer Relationship Management Systems, Information Technology, Corporate blogging |
27 | Song Zi-lin, Zheng Shi-ming, Zhou Ning, Ren Zai-an, Zheng Shi-jun, Dai Rong-rong, Yang Jun-qiang |
The Research about the Application of Data Mining Technology Based on SLIG in the CRM. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CSSE (4) ![In: International Conference on Computer Science and Software Engineering, CSSE 2008, Volume 4: Embedded Programming / Database Technology / Neural Networks and Applications / Other Applications, December 12-14, 2008, Wuhan, China, pp. 451-454, 2008, IEEE Computer Society. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
|
27 | Philipp Nussbaumer, Bernhard Haslhofer |
CIDOC CRM in Action - Experiences and Challenges. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ECDL ![In: Research and Advanced Technology for Digital Libraries, 11th European Conference, ECDL 2007, Budapest, Hungary, September 16-21, 2007, Proceedings, pp. 532-533, 2007, Springer, 978-3-540-74850-2. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
|
27 | Ali Imtiaz, Jannicke Baalsrud Hauge, Si Chen |
Collaboration Within The Tool-And-Die Manufacturing Industry Through Open-Source Modular Erp/Crm Systems. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Virtual Enterprises and Collaborative Networks ![In: Establishing The Foundation of Collaborative Networks, IFIP TC 5 Working Group 5.5 Eighth IFIP Working Conference on Virtual Enterprises, September 10-12, 2007, Guimarães, Portugal, pp. 469-476, 2007, Springer, 978-0-387-73797-3. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
|
27 | Jyrki Akkanen, Hunor Demeter, Tamás Eppel, Zoltán Ivánfi, Jukka K. Nurminen, Petri Stenman |
Reusing an open source application - practical experiences with a mobile CRM pilot. (PDF / PS) ![Search on Bibsonomy](Pics/bibsonomy.png) |
OSS ![In: Open Source Development, Adoption and Innovation, IFIP Working Group 2.13 on Open Source Software, June 11-14, 2007, Limerick, Ireland, pp. 217-222, 2007, Springer, 978-0-387-72485-0. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
|
27 | Anita Prinzie, Dirk Van den Poel |
Exploiting Randomness for Feature Selection in Multinomial Logit: A CRM Cross-Sell Application. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICDM ![In: Advances in Data Mining, Applications in Medicine, Web Mining, Marketing, Image and Signal Mining, 6th Industrial Conference on Data Mining, ICDM 2006, Leipzig, Germany, July 14-15, 2006, Proceedings, pp. 310-323, 2006, Springer, 3-540-36036-0. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
|
27 | Petteri Alahuhta, Heli Helaakoski, Alexander Smirnov |
Adoption of Mobile Services in Business Case study of Mobile CRM. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICEBE ![In: 2005 IEEE International Conference on e-Business Engineering (ICEBE 2005), 18-21 October 2005, Beijing, China, pp. 531-540, 2005, IEEE Computer Society, 0-7695-2430-3. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
|
27 | Yiming Yang, Qiang Yang 0001, Wei Lu, Sinno Jialin Pan, Rong Pan, Chenhui Lu, Lei Li 0022, Zhenxing Qin |
Preprocessing Time Series Data for Classification with Application to CRM. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Australian Conference on Artificial Intelligence ![In: AI 2005: Advances in Artificial Intelligence, 18th Australian Joint Conference on Artificial Intelligence, Sydney, Australia, December 5-9, 2005, Proceedings, pp. 133-142, 2005, Springer, 3-540-30462-2. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
Classification of time series data for Telecommunications Applications |
27 | Mouna Jegham, Jean-Michel Sahut |
ICT Acceptation: The Case of CRM Project. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SAINT Workshops ![In: 2004 Symposium on Applications and the Internet Workshops (SAINT 2004 Workshops), 26-30 January 2004, Tokyo, Japan, pp. 29-33, 2004, IEEE Computer Society, 0-7695-2050-2. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
|
27 | Tatsuo Oba |
Competency of Set Analysis in CRM Closed Loop Marketing. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ER ![In: Conceptual Modeling - ER 2001, 20th International Conference on Conceptual Modeling, Yokohama, Japan, November 27-30, 2001, Proceedings, pp. 604-606, 2001, Springer, 3-540-42866-6. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP DOI BibTeX RDF |
|
22 | Mathias Klier |
Metriken zur Bewertung der Datenqualität - Konzeption und praktischer Nutzen. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Inform. Spektrum ![In: Inform. Spektrum 31(3), pp. 223-236, 2008. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
|
22 | Yanbo J. Wang, Qin Xin 0001, Frans Coenen |
Mining Efficiently Significant Classification Association Rules. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Data Mining: Foundations and Practice ![In: Data Mining: Foundations and Practice, pp. 443-467, 2008, Springer, 978-3-540-78487-6. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
|
22 | Jianhong Zhou, Xie Yi |
Design of Customer Relationship Management Systems Based on Data Mining. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ISECS ![In: Proceedings of The International Symposium on Electronic Commerce and Security, ISECS 2008, August 3-5, 2008, Guangzhou, China, pp. 722-725, 2008, IEEE Computer Society, 978-0-7695-3258-5. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
|
22 | Reinhard Jung, Jessica Kochbeck, Annett Nagel |
Student Retention through Customized Service Processes. ![Search on Bibsonomy](Pics/bibsonomy.png) |
II3E ![In: Towards Sustainable Society on Ubiquitous Networks, The 8th IFIP Conference on e-Business, e-Services, and e-Society (I3E 2008), September 24-26, 2008, Tokyo, Japan, pp. 221-231, 2008, Springer, 978-0-387-85690-2. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
|
22 | Kevin Kok Wai Wong |
Player adaptive entertainment computing. ![Search on Bibsonomy](Pics/bibsonomy.png) |
DIMEA ![In: Proceedings of the Second International Conference on Digital Interactive Media in Entertainment and Arts, DIMEA 2007, 19-21 September 2007, Perth, Western Australia, pp. 13, 2007, ACM, 978-1-59593-708-7. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
|
22 | Lars Grammel, Holger Schackmann, Horst Lichter |
BugzillaMetrics: an adaptable tool for evaluating metric specifications on change requests. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IWPSE ![In: 9th International Workshop on Principles of Software Evolution (IWPSE 2007), in conjunction with the 6th ESEC/FSE joint meeting, Dubrovnik, Croatia, September 3-4, 2007, pp. 35-38, 2007, ACM, 978-1-59593-722-3. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
change request management, evaluation of change requests, metrics specification, software measurement, process metrics |
22 | Rosemary R. Seva, Alma Maria Jennifer Gutierrez, Henry Been-Lirn Duh |
Culture and Communication in the Philippine Aviation Industry. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HCI (13) ![In: Engineering Psychology and Cognitive Ergonomics, 7th International Conference, EPCE 2007, Held as Part of HCI International 2007, Beijing, China, July 22-27, 2007, Proceedings, pp. 806-813, 2007, Springer, 978-3-540-73330-0. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
|
22 | Vuk Marojevic, Xavier Revés, Antoni Gelonch |
Cooperative Resource Management in Cognitive Radio. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICC ![In: Proceedings of IEEE International Conference on Communications, ICC 2007, Glasgow, Scotland, UK, 24-28 June 2007, pp. 5939-5944, 2007, IEEE. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
|
22 | Dimitrios A. Koutsomitropoulos, George E. Paloukis, Theodore S. Papatheodorou |
Semantic Application Profiles: A Means to Enhance Knowledge Discovery in Domain Metadata Models. ![Search on Bibsonomy](Pics/bibsonomy.png) |
MTSR ![In: Metadata and Semantics, Post-proceedings of the 2nd International Conference on Metadata and Semantics Research, MTSR 2007, Corfu Island in Greece, 1-2 October 2007, pp. 23-33, 2007, Springer, 978-0-387-77744-3. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
|
22 | Melissa Machado, Jonice Oliveira, Jano Moreira de Souza |
Customer Relationship Management in Universities and Research Centres. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CSCWD ![In: Proceedings of the 11th International Conference on Computer Supported Cooperative Work in Design, CSCWD 2007, April 26-28, 2007, Melbourne, Australia, pp. 747-752, 2007, IEEE. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
|
22 | Zhiwang Zhang, Yong Shi 0001 |
The Characteristic Analysis of Web User Clusters Based on Frequent Browsing Patterns. ![Search on Bibsonomy](Pics/bibsonomy.png) |
International Conference on Computational Science (2) ![In: Computational Science - ICCS 2007, 7th International Conference, Beijing, China, May 27 - 30, 2007, Proceedings, Part II, pp. 490-493, 2007, Springer, 978-3-540-72585-5. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
WUM, FSP, clustering |
22 | Jashen Chen, Russell K. H. Ching |
The Effects of Mobile Customer Relationship Management on Customer Loyalty: Brand Image Does Matter. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HICSS ![In: 40th Hawaii International International Conference on Systems Science (HICSS-40 2007), CD-ROM / Abstracts Proceedings, 3-6 January 2007, Waikoloa, Big Island, HI, USA, pp. 151, 2007, IEEE Computer Society, 0-7695-2755-8. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
|
22 | Sarah L. Bond, Niranjan Joshi, Styliani Petroudi, Michael Brady 0001 |
Estimating the Mesorectal Fascia in MRI. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IPMI ![In: Information Processing in Medical Imaging, 20th International Conference, IPMI 2007, Kerkrade, The Netherlands, July 2-6, 2007, Proceedings, pp. 650-661, 2007, Springer, 978-3-540-73272-3. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
|
22 | Andrea Bonomi, Glauco Mantegari, Alessandro Mosca 0001, Matteo Palmonari, Giuseppe Vizzari |
A System Supporting Users of Cultural Resource Management Semantic Portals. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AI*IA ![In: AI*IA 2007: Artificial Intelligence and Human-Oriented Computing, 10th Congress of the Italian Association for Artificial Intelligence, Rome, Italy, September 10-13, 2007, Proceedings, pp. 757-764, 2007, Springer, 978-3-540-74781-9. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
|
22 | Patrick A. S. Sinclair, Paul H. Lewis, Kirk Martinez, Matthew Addis, Gary D. Prideaux |
Semantic web integration of cultural heritage sources. ![Search on Bibsonomy](Pics/bibsonomy.png) |
WWW ![In: Proceedings of the 15th international conference on World Wide Web, WWW 2006, Edinburgh, Scotland, UK, May 23-26, 2006, pp. 1047-1048, 2006, ACM, 1-59593-323-9. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
ontologies, semantic web, multimedia, interoperability |
22 | Mark Siebert, Pierre Smits, Leo Sauermann, Andreas Dengel 0001 |
Increasing Search Quality with the Semantic Desktop in Proposal Development. ![Search on Bibsonomy](Pics/bibsonomy.png) |
PAKM ![In: Practical Aspects of Knowledge Management, 6th International Conference, PAKM 2006, Vienna, Austria, November 30 - December 1, 2006, Proceedings, pp. 279-290, 2006, Springer, 3-540-49998-9. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
|
22 | Tung Wan Cheng, Wan Ling Wang, Shung Kwan Chan |
Three-Tier Multi-Agent Architecture for Asset Management Consultant . ![Search on Bibsonomy](Pics/bibsonomy.png) |
EEE ![In: 2004 IEEE International Conference on e-Technology, e-Commerce, and e-Services (EEE 04), 29-31 March 2004, Taipei, Taiwan, pp. 173-176, 2004, IEEE Computer Society, 0-7695-2073-1. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
|
22 | Farzad Shafiei, David Sundaram |
Multi-Enterprise Collaborative Enterprise Resource Planning and Decision Support Systems. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HICSS ![In: 37th Hawaii International Conference on System Sciences (HICSS-37 2004), CD-ROM / Abstracts Proceedings, 5-8 January 2004, Big Island, HI, USA, 2004, IEEE Computer Society, 0-7695-2056-1. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
|
22 | Pablo J. Garcés, José A. Olivas, Francisco P. Romero 0001 |
Clustered Organized Conceptual Queries in the Internet Using Fuzzy Interrelations. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AWIC ![In: Web Intelligence, First International Atlantic Web Intelligence Conference, AWIC 2003, Madrid, Spain, May 5-6, 2003, Proceedings, pp. 37-45, 2003, Springer, 3-540-40124-5. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
|
22 | Yooncheong Cho, Il Im, Starr Roxanne Hiltz, Jerry Fjermestad |
An Analysis of Online Customer Complaints: Implications for Web Complaint Management. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HICSS ![In: 35th Hawaii International Conference on System Sciences (HICSS-35 2002), CD-ROM / Abstracts Proceedings, 7-10 January 2002, Big Island, HI, USA, pp. 176, 2002, IEEE Computer Society, 0-7695-1435-9. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
Online Customer Complaints, Complaint Management, Electronic Commerce Customer relationship Management |
22 | Gyeung-Min Kim |
Reengineering Selling Chain in Korean Insurance Industry: Opportunities and Challenges. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HICSS ![In: 35th Hawaii International Conference on System Sciences (HICSS-35 2002), CD-ROM / Abstracts Proceedings, 7-10 January 2002, Big Island, HI, USA, pp. 263, 2002, IEEE Computer Society, 0-7695-1435-9. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
Selling Chain, Customer Relationship Management, Business Process Reengineering |
22 | Eunsook Jin, Jungmin Seo, Kwangjoon Lee, Ju-Won Song |
Constructing a Data Map of Korea Telecom. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ER ![In: Conceptual Modeling - ER 2001, 20th International Conference on Conceptual Modeling, Yokohama, Japan, November 27-30, 2001, Proceedings, pp. 602-603, 2001, Springer, 3-540-42866-6. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP DOI BibTeX RDF |
|
22 | I-Jen Chiang, Tsau Young Lin |
Using Rough Sets to Build-up Web-Based One to One Customer Services. ![Search on Bibsonomy](Pics/bibsonomy.png) |
COMPSAC ![In: 24th International Computer Software and Applications Conference (COMPSAC 2000), 25-28 October 2000, Taipei, Taiwan, pp. 463-464, 2000, IEEE Computer Society, 0-7695-0792-1. The full citation details ...](Pics/full.jpeg) |
2000 |
DBLP DOI BibTeX RDF |
|
19 | CaiYing Zhou, LongJun Huang |
The Loss of Consumers' Analysis Model Based on Strong Attributes Restricted Bayesian Classifier. ![Search on Bibsonomy](Pics/bibsonomy.png) |
MVHI ![In: 2010 International Conference on Machine Vision and Human-machine Interface, MVHI 2010, Kaifeng, China, April 24-25, 2010, pp. 14-16, 2010, IEEE Computer Soceity, 978-0-7695-4009-2. The full citation details ...](Pics/full.jpeg) |
2010 |
DBLP DOI BibTeX RDF |
the loss of consumers, SANBC, E-commerce, CRM |
19 | Abdullah S. Al-Mudimigh, Zahid Ullah 0004, Farrukh Saleem, Fahad N. Al-Aboud |
Data Mining for Customer Queries in ERP Model. ![Search on Bibsonomy](Pics/bibsonomy.png) |
NCM ![In: International Conference on Networked Computing and Advanced Information Management, NCM 2009, Fifth International Joint Conference on INC, IMS and IDC: INC 2009: International Conference on Networked Computing, IMS 2009: International Conference on Advanced Information Management and Service, IDC 2009: International Conference on Digital Content, Multimedia Technology and its Applications, Seoul, Korea, August 25-27, 2009, pp. 2000-2005, 2009, IEEE Computer Society, 978-0-7695-3769-6. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
Data Mining, Clustering, CRM, Apriori |
19 | Chuan-Sheng Zhou |
Research and Design of Autonomic Software Agent Architecture. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IIH-MSP ![In: 4th International Conference on Intelligent Information Hiding and Multimedia Signal Processing (IIH-MSP 2008), Harbin, China, 15-17 August 2008, Proceedings, pp. 958-961, 2008, IEEE Computer Society, 978-0-7695-3278-3. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
Agent, Workflow, CRM, Software Bus |
19 | ChingChen Chang, Quincy Wu |
Design and Architecture of a Portable User Agent in SIP Collaboration Systems. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICIW ![In: Third International Conference on Internet and Web Applications and Services, ICIW 2008, 8-13 June 2008, Athens, Greece, pp. 273-278, 2008, IEEE Computer Society, 978-0-7695-3163-2. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
Collaboration, SIP, VoIP, ERP, Portable, CRM |
19 | Edward C. Malthouse |
Mining for trigger events with survival analysis. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Data Min. Knowl. Discov. ![In: Data Min. Knowl. Discov. 15(3), pp. 383-402, 2007. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
Trigger events, One-to-one marketing, Time-dependent covariates, CRM, Survival analysis, Customer lifetime value |
19 | Isaac K. Cheng, Neil H. Boyette, Joel Bethea, Vikas Krishna |
A Model and Rule Driven Approach to Service Integration with Eclipse Modeling Framework. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICSOC ![In: Service-Oriented Computing - ICSOC 2007, Fifth International Conference, Vienna, Austria, September 17-20, 2007, Proceedings, pp. 474-484, 2007, Springer, 978-3-540-74973-8. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
call flow, leverage, rich client, worldwide, internet, XML, UML, SOA, architecture, workflow, integrate, Web, management, IT, logic, reasoning, BPEL, customer, rule, inference, outsource, infrastructure, support, CRM, script, global, enterprise, call center, offshore, thin client, EMF, asset, business transformation, labor |
19 | Masahiko Ishino, Naokazu Yamaki, Teruhisa Ichikawa, Tadanori Mizuno |
The Recommendation System Using Mathematical Programming Model. ![Search on Bibsonomy](Pics/bibsonomy.png) |
KES (3) ![In: Knowledge-Based Intelligent Information and Engineering Systems, 11th International Conference, KES 2007, XVII Italian Workshop on Neural Networks, Vietri sul Mare, Italy, September 12-14, 2007, Proceedings, Part III, pp. 539-546, 2007, Springer, 978-3-540-74828-1. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
Data-mining, Recommendation System, Marketing, Analytic Hierarchy Process, CRM, Mathematical Programming, Conjoint Analysis |
19 | Alexander Schellong, Thomas Langenberg |
Effective citizen relationship management: Hurricane Wilma and Miami-Dade County 311. ![Search on Bibsonomy](Pics/bibsonomy.png) |
DG.O ![In: Proceedings of the 7th Annual International Conference on Digital Government Research, DG.O 2006, San Diego, California, USA, May 21-24, 2006, pp. 452-453, 2006, Digital Government Research Center. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
311, ACAP, absorptive capacity, citizen relationship management, knowledge management, CRM, customer relationship management, customer service, call center, disaster, emergency management |
19 | Nicolas Werro, Henrik Stormer, Andreas Meier 0001 |
Personalized Discount - A Fuzzy Logic Approach. ![Search on Bibsonomy](Pics/bibsonomy.png) |
I3E ![In: Challenges of Expanding Internet: E-Commerce, E-Business, and E-Government, 5th IFIP Conference e-Commerce, e-Business, and e-Government (I3E'2OO5), October 28-30, 2005, Poznan, Poland, pp. 375-387, 2005, Springer, 978-0-387-28753-9. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
Discount Management, Customer Equity, Relational Databases, Query Language, CRM, Fuzzy Classification |
19 | Yu Li, Meiyun Zuo, Bo Yang 0016 |
Analysis and design of e-supermarket shopping recommender system. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICEC ![In: Proceedings of the 7th International Conference on Electronic Commerce, ICEC 2005, Xi'an, China, August 15-17, 2005, pp. 777-779, 2005, ACM, 1-59593-112-0. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
e-supermarket, recommender system, e-commerce, CRM |
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