Hits ?▲ |
Authors |
Title |
Venue |
Year |
Link |
Author keywords |
16 | Makoto Mizuno, Keiko Toya, Kana Ozawa, Yutaro Nemoto, Shintaro Tanno, Kohei Arai, Keisuke Oura, Akira Ishii, Takaaki Ohnishi |
Simulating Customer-to-Customer Interaction In a B2B Financial Service Business By Empirical Agent-Based Modeling. |
BICT |
2015 |
DBLP BibTeX RDF |
|
16 | Volker Stich, Roman Emonts-Holley, Roman Senderek |
Social Media Analytics in Customer Service: A Literature Overview - An Overview of Literature and Metrics Regarding Social Media Analysis in Customer Service. |
WEBIST |
2015 |
DBLP DOI BibTeX RDF |
|
16 | Priyanga Gunarathne, Huaxia Rui, Avi Seidmann |
Customer Service on Social Media: The Effect of Customer Popularity and Sentiment on Airline Response. |
HICSS |
2015 |
DBLP DOI BibTeX RDF |
|
16 | Sapna Negi, Paul Buitelaar |
Towards the Extraction of Customer-to-Customer Suggestions from Reviews. |
EMNLP |
2015 |
DBLP DOI BibTeX RDF |
|
16 | Samaneh Bagheri, Rob J. Kusters, Jos J. M. Trienekens |
Business-IT Alignment in PSS Value Networks - Linking Customer Knowledge Management to Social Customer Relationship Management. |
ICEIS (3) |
2015 |
DBLP DOI BibTeX RDF |
|
16 | Hsin Hsin Chang, Kit Hong Wong, Po Wen Fang |
The effects of customer relationship management relational information processes on customer-based performance. |
Decis. Support Syst. |
2014 |
DBLP DOI BibTeX RDF |
|
16 | Linda Spiro |
Customer Service.Gov: Technology Tools and Customer Service Principles for Innovative and Entrepreneurial Government, Bruce McClendon, Mac Birch, Ray Quay. Citygate Press, Folsom, CA (2013), ISBN: 978-0615808178. |
Gov. Inf. Q. |
2014 |
DBLP DOI BibTeX RDF |
|
16 | Stephen J. Buckley, Markus Ettl, Prateek Jain 0001, Ronny Luss, Marek Petrik, Rajesh Kumar Ravi, Chitra Venkatramani |
Social media and customer behavior analytics for personalized customer engagements. |
IBM J. Res. Dev. |
2014 |
DBLP DOI BibTeX RDF |
|
16 | Fei Li, Yu Yang, Jianzhong Xie, Aijun Liu, Qian Chen |
Selection Method of Customer Partners in Customer Collaborative Product Innovation. |
J. Intell. Syst. |
2014 |
DBLP DOI BibTeX RDF |
|
16 | Edward Tersoo Apeh, Bogdan Gabrys, Amanda C. Schierz |
Customer profile classification: To adapt classifiers or to relabel customer profiles? |
Neurocomputing |
2014 |
DBLP DOI BibTeX RDF |
|
16 | Alireza Faed, Omar Khadeer Hussain, Elizabeth Chang 0001 |
A methodology to map customer complaints and measure customer satisfaction and loyalty. |
Serv. Oriented Comput. Appl. |
2014 |
DBLP DOI BibTeX RDF |
|
16 | Farnoosh Khodakarami, Yolande E. Chan |
Exploring the role of customer relationship management (CRM) systems in customer knowledge creation. |
Inf. Manag. |
2014 |
DBLP DOI BibTeX RDF |
|
16 | Kathrin Füller, Suparna Goswami, Helmut Krcmar |
Web-Based Customer Integration for Product Design: the Role of hedonic vs Utilitarian Customer Experience. |
ECIS |
2014 |
DBLP BibTeX RDF |
|
16 | Priyanga Gunarathne, Huaxia Rui, Avi Seidmann |
Customer Service on Social Media: The Effect of Customer Popularity and Sentiment on Airline Response. |
ICIS |
2014 |
DBLP BibTeX RDF |
|
16 | Lung-Far Hsieh, Ping Chuan Lee |
How Product Harm Recalls Affect Customer Brand Equality and Trust and Customer Perceived Value. |
ACIIDS (2) |
2014 |
DBLP DOI BibTeX RDF |
|
16 | Christy M. K. Cheung, Xiabing Zheng, Matthew K. O. Lee |
Customer Loyalty to C2C Online Shopping Platforms: An Exploration of the Role of Customer Engagement. |
HICSS |
2014 |
DBLP DOI BibTeX RDF |
|
16 | B. Khashab, Stephen R. Gulliver, A. Alsoud, Markos Kyritsis |
Scoping Customer Relationship Management Strategy in HEI - Understanding Steps towards Alignment of Customer and Management Needs. |
ICEIS (2) |
2014 |
DBLP DOI BibTeX RDF |
|
16 | Albert Chong Yan Vun, Amran Harun, Jaratin Lily, Charlie Albert Lasuin |
Service Quality and Customer Loyalty: The Mediating Role of Customer Satisfaction among Professionals. |
Int. J. Online Mark. |
2013 |
DBLP DOI BibTeX RDF |
|
16 | Shu-Hui Chuang, Hong-Nan Lin |
The roles of infrastructure capability and customer orientation in enhancing customer-information quality in CRM systems: Empirical evidence from Taiwan. |
Int. J. Inf. Manag. |
2013 |
DBLP DOI BibTeX RDF |
|
16 | Matthew P. Bunker, K. N. Rajendran, Steven B. Corbin, Ciara Pearce |
Understanding 'likers' on Facebook: differences between customer and non-customer situations. |
Int. J. Bus. Inf. Syst. |
2013 |
DBLP DOI BibTeX RDF |
|
16 | Samer Al Hawari |
Impact Evaluation of Customer Knowledge Process on Customer Knowledge Expansion: An Empirical Study in Jordanian Banking Sector. |
Int. J. Knowl. Soc. Res. |
2013 |
DBLP DOI BibTeX RDF |
|
16 | Ho-Yan Kwan, Noel Yee-Man Siu, Tracy Jun-Feng Zhang |
Investigating Customer Loyalty in Service Failure-Recovery Encounter: The Moderating Role of Customer Coproduction. |
ICSSI |
2013 |
DBLP DOI BibTeX RDF |
|
16 | Sebastian Schlauderer, Sven Overhage |
Exploring the Customer Perspective of Agile Development: Acceptance Factors and On-Site Customer Perceptions in Scrum Projects. |
ICIS |
2013 |
DBLP BibTeX RDF |
|
16 | Sumit Bhatia, Jingxuan Li, Wei Peng 0001, Tong Sun |
Monitoring and analyzing customer feedback through social media platforms for identifying and remedying customer problems. |
ASONAM |
2013 |
DBLP DOI BibTeX RDF |
|
16 | Chi-Kuang Chen, An-Jin Shie, Chang-Hsi Yu |
A customer-oriented organisational diagnostic model based on data mining of customer-complaint databases. |
Expert Syst. Appl. |
2012 |
DBLP DOI BibTeX RDF |
|
16 | Celestine C. Aguwa, Leslie Monplaisir, Ozgu Turgut |
Voice of the customer: Customer satisfaction ratio based analysis. |
Expert Syst. Appl. |
2012 |
DBLP DOI BibTeX RDF |
|
16 | Alireza Nili, Abbas Keramati |
Customer Retention Programs of CRM and Customer Retention in E-Banking. |
Int. J. E Entrepreneurship Innov. |
2012 |
DBLP DOI BibTeX RDF |
|
16 | Kathrin Eichler, Matthias Meisdrock, Sven Schmeier |
Search and Topic Detection in Customer Requests - Optimizing a Customer Support System. |
Künstliche Intell. |
2012 |
DBLP DOI BibTeX RDF |
|
16 | Frank Bi, Joseph A. Konstan |
Customer Service 2.0: Where Social Computing Meets Customer Relations. |
Computer |
2012 |
DBLP DOI BibTeX RDF |
|
16 | Amjad A. Abu-ElSamen, Mamoun N. Akroush, Ameen L. Al-Sayed, Hasan J. Hasan |
An empirical model of customer service quality and customer loyalty in an international electronics company. |
Int. J. Electron. Bus. |
2012 |
DBLP DOI BibTeX RDF |
|
16 | Yu-Qian Zhu, Houn-Gee Chen |
Service Fairness and Customer Satisfaction in Internet Banking: Exploring the Mediating Effects of Trust and Customer Value. |
Internet Res. |
2012 |
DBLP DOI BibTeX RDF |
|
16 | Lan Xu, Tao Wang, Nan Cui, Suhua Su |
The impacts of customer participation and company reputation on customer-company identification. |
Int. J. Netw. Virtual Organisations |
2012 |
DBLP DOI BibTeX RDF |
|
16 | François Habryn, Johannes Kunze von Bischhoffshausen, Gerhard Satzger |
A Business Intelligence Solution for Assessing Customer Interaction, Cross-Selling, and Customization in a Customer intimacy Context. |
ECIS |
2012 |
DBLP BibTeX RDF |
|
16 | Zhijie Jia, Gang Di, Wen Yu 0003, Yanbo J. Wang |
Mining Association Rules from Customer Behaviors for Hotel Customer Cross-selling. |
ICDM (Poster and Industry Proceedings) |
2012 |
DBLP BibTeX RDF |
|
16 | Zhirong Duan, Lihui Lin |
Customer acquired assortments and customer lifecycle value: implications for market segmentation. |
ICEC |
2012 |
DBLP DOI BibTeX RDF |
|
16 | Pei-Ying Huang, Shan Ling Pan, Meiyun Zuo |
Being Responsive to Your Customer: Developing Customer Agility through Information Management. |
ICIS |
2012 |
DBLP BibTeX RDF |
|
16 | Shaolei Ren, Mihaela van der Schaar |
Revenue Maximization in Customer-to-Customer Markets. |
GAMENETS |
2012 |
DBLP DOI BibTeX RDF |
|
16 | Der-Chiang Li, Wen-Li Dai, Wan-Ting Tseng |
A two-stage clustering method to analyze customer characteristics to build discriminative customer management: A case of textile manufacturing business. |
Expert Syst. Appl. |
2011 |
DBLP DOI BibTeX RDF |
|
16 | Mahboubeh Khajvand, Kiyana Zolfaghar, Sarah Ashoori, Somayeh Alizadeh |
Estimating customer lifetime value based on RFM analysis of customer purchase behavior: Case study. |
WCIT |
2011 |
DBLP DOI BibTeX RDF |
|
16 | Mahboubeh Khajvand, Mohammad Jafar Tarokh |
Estimating customer future value of different customer segments based on adapted RFM model in retail banking context. |
WCIT |
2011 |
DBLP DOI BibTeX RDF |
|
16 | Neil Paterson |
An investigation into customer service policies and practices within the Scottish college library sector: A comparison between the customer service exemplars from the retail sector with current Scottish college library practice. |
J. Libr. Inf. Sci. |
2011 |
DBLP DOI BibTeX RDF |
|
16 | Kostanija Petrovic, Melanie Siegmann |
Make Space for the Customer: The Shift towards Customer Centricity. |
HCI (9) |
2011 |
DBLP DOI BibTeX RDF |
|
16 | Ahmed Elmorshidy |
Benefits Analysis of Live Customer Support Chat in E-commerce Websites: Dimensions of a New Success Model for Live Customer Support Chat. |
ICMLA (2) |
2011 |
DBLP DOI BibTeX RDF |
|
16 | Dominik Ryzko, Jan Kaczmarek |
Customer Experience Management Architecture for Enhancing Corporate Customer Centric Capabilities. |
ISMIS Industrial Session |
2011 |
DBLP DOI BibTeX RDF |
|
16 | Markus Göttle, Michael Massoth |
Entwurf und Implementierung einer Customer-to-Customer Mobile-Payment-Lösung auf Android-Smartphones. |
Informatiktage |
2011 |
DBLP BibTeX RDF |
|
16 | Alireza Nili, Abbas Keramati |
Investigating the Correlation between Customer Retention Programs of CRM and Customer Retention in E-Banking Context. |
DEIS |
2011 |
DBLP DOI BibTeX RDF |
|
16 | Yan Luo |
Decision making of customer retention based on customer identification. |
FSKD |
2011 |
DBLP DOI BibTeX RDF |
|
16 | Thomas Piton |
Une Méthodologie de Recommandations Produits Fondée sur l'Actionnabilité et l'Intérêt Économique des Clients - Application à la Gestion de la Relation Client du groupe VM Matériaux. (A New Methodology for Product Recommendations Based on Customer Actionability and Profitability - Application to the Customer Relationship Management of VM Matériaux Company). |
|
2011 |
RDF |
|
16 | Dennis Campbell, Frances X. Frei |
Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel. |
Manag. Sci. |
2010 |
DBLP DOI BibTeX RDF |
|
16 | Shu-Hsien Liao 0001, Yin-Ju Chen, Min-yi Deng |
Mining customer knowledge for tourism new product development and customer relationship management. |
Expert Syst. Appl. |
2010 |
DBLP DOI BibTeX RDF |
|
16 | Amine Nehari-Talet, Samer Al Hawari, Haroun Alryalat |
The Outcome of Knowledge Process for Customer of Jordanian Companies on the Achievement of Customer Knowledge Retention. |
Int. J. Knowl. Manag. |
2010 |
DBLP DOI BibTeX RDF |
|
16 | Hyung Jun Ahn |
Evaluating customer aid functions of online stores with agent-based models of customer behavior and evolution strategy. |
Inf. Sci. |
2010 |
DBLP DOI BibTeX RDF |
|
16 | René Rohrbeck, Fee Steinhoff, Felix Perder |
Sourcing innovation from your customer: how multinational enterprises use Web platforms for virtual customer integration. |
Technol. Anal. Strateg. Manag. |
2010 |
DBLP DOI BibTeX RDF |
|
16 | Satish Nambisan, Robert A. Baron |
Different Roles, Different Strokes: Organizing Virtual Customer Environments to Promote Two Types of Customer Contributions. |
Organ. Sci. |
2010 |
DBLP DOI BibTeX RDF |
|
16 | Manuel J. Sánchez-Franco, Francisco Javier Rondan-Cataluña |
Virtual travel communities and customer loyalty: Customer purchase involvement and web site design. |
Electron. Commer. Res. Appl. |
2010 |
DBLP DOI BibTeX RDF |
|
16 | Nichaya Suntornpithug, Gokhan M. Karaatli, Joseph N. Khamalah |
Investigating relationships between organisational commitment, employee empowerment, customer intelligence and Customer Relationship Performance among small service firms. |
Int. J. Serv. Technol. Manag. |
2010 |
DBLP DOI BibTeX RDF |
|
16 | René Algesheimer, Sharad Borle, Utpal M. Dholakia, Siddharth S. Singh |
The Impact of Customer Community Participation on Customer Behaviors: An Empirical Investigation. |
Mark. Sci. |
2010 |
DBLP DOI BibTeX RDF |
|
16 | Lean Yu, Shouyang Wang, Kin Keung Lai |
Developing an SVM-based ensemble learning system for customer risk identification collaborating with customer relationship management. |
Frontiers Comput. Sci. China |
2010 |
DBLP DOI BibTeX RDF |
|
16 | Xiaohang Zhang, Zhiyu Liu, Xuecheng Yang, Wenhua Shi, Qi Wang |
Predicting customer churn by integrating the effect of the customer contact network. |
SOLI |
2010 |
DBLP DOI BibTeX RDF |
|
16 | |
The Research of Personal Customer Relationship Management for Commercial Banks Based on Multidimensional Model of Customer Loyalty. |
ICEE |
2010 |
DBLP DOI BibTeX RDF |
|
16 | Robert Jacobson, Natalie Mizik |
The Financial Markets and Customer Satisfaction: Reexamining Possible Financial Market Mispricing of Customer Satisfaction. |
Mark. Sci. |
2009 |
DBLP DOI BibTeX RDF |
|
16 | Chia-Chi Chang, Hui-Yun Chen, I-Chiang Huang |
The Interplay between Customer Participation and Difficulty of Design Examples in the Online Designing Process and Its Effect on Customer Satisfaction: Mediational Analyses. |
Cyberpsychology Behav. Soc. Netw. |
2009 |
DBLP DOI BibTeX RDF |
|
16 | Chris Ivory, Neil Alderman |
Who is the customer? Maintaining a customer orientation in long-term service-focused projects. |
Int. J. Technol. Manag. |
2009 |
DBLP DOI BibTeX RDF |
|
16 | Satish Nambisan |
Virtual Customer Environments: IT-Enabled Customer Co-innovation and Value Co-creation. |
Information Technology and Product Development |
2009 |
DBLP DOI BibTeX RDF |
|
16 | Yu-Qian Zhu, Houn-Gee Chen |
Service Fairness and Customer Satisfaction in Internet Bank: From a Trust and Perceived Customer Value Perspective. |
AMCIS |
2009 |
DBLP BibTeX RDF |
|
16 | Rebecca Bulander |
Customer Relationship Management Systems and Mobile Devices - A Surevy of Customer Relationship Management Projects in German-speaking Europe. |
ICE-B |
2009 |
DBLP BibTeX RDF |
|
16 | Georg Peters, Vasily Andrianov |
On the Helpfulness of Product Reviews - An Analysis of Customer-to-Customer Trust on eShop-Platforms. |
ICEIS (4) |
2009 |
DBLP BibTeX RDF |
|
16 | Narayan Ramasubbu, Sunil Mithas, Mayuram S. Krishnan |
High tech, high touch: The effect of employee skills and customer heterogeneity on customer satisfaction with enterprise system support services. |
Decis. Support Syst. |
2008 |
DBLP DOI BibTeX RDF |
|
16 | S.-H. Hsu |
Developing an index for online customer satisfaction: Adaptation of American Customer Satisfaction Index. |
Expert Syst. Appl. |
2008 |
DBLP DOI BibTeX RDF |
|
16 | Ya-Yueh Shih, Duen-Ren Liu |
Product recommendation approaches: Collaborative filtering via customer lifetime value and customer demands. |
Expert Syst. Appl. |
2008 |
DBLP DOI BibTeX RDF |
|
16 | Carolina López-Nicolás, Francisco Jose Molina-Castillo |
Customer Knowledge Management and E-commerce: The role of customer perceived risk. |
Int. J. Inf. Manag. |
2008 |
DBLP DOI BibTeX RDF |
|
16 | Shahid Ansari, Alfred J. Nanni, Dessislava Pachamanova, David P. Kopcso |
Using Simulation to Model Customer Behavior in the Context of Customer Lifetime Value Estimation. |
INFORMS Trans. Educ. |
2008 |
DBLP DOI BibTeX RDF |
|
16 | Shu-Hsun Ho, Ying-Yin Ko |
Effects of self-service technology on customer value and customer readiness: The case of Internet banking. |
Internet Res. |
2008 |
DBLP DOI BibTeX RDF |
|
16 | Ming Ma 0002, Zehui Li, Jinyuan Chen |
Phase-type distribution of customer relationship with Markovian response and marketing expenditure decision on the customer lifetime value. |
Eur. J. Oper. Res. |
2008 |
DBLP DOI BibTeX RDF |
|
16 | Haroun Alryalat, Samer Al Hawari |
Towards Customer Knowledge Relationship Management: Integrating Knowledge Management and Customer Relationship Management Process. |
J. Inf. Knowl. Manag. |
2008 |
DBLP DOI BibTeX RDF |
|
16 | Rebecca Bulander |
A Research Model of Customer Relationship Management Systems for Mobile Devices - Description of a Research Model about Customer Relationship Management Projects. |
ICE-B |
2008 |
DBLP BibTeX RDF |
|
16 | Kristian Dencovski, Thomas Wagner |
Customer-oriented innovation of engineering tools - a holistic methodology to close the gap to customer productivity. |
ETFA |
2008 |
DBLP DOI BibTeX RDF |
|
16 | Huaiqing Lin, Zhitang Li, Yejiang Zhang, Chuiwei Lu |
Hierarchical Fuzzy Trust Management for Customer-to-Customer in Peer-to-Peer eCommerce. |
ISCSCT (2) |
2008 |
DBLP DOI BibTeX RDF |
|
16 | Nelson Oly Ndubisi, Chan Kok Wah, Gibson C. Ndubisi |
Supplier-customer relationship management and customer loyalty: The banking industry perspective. |
J. Enterp. Inf. Manag. |
2007 |
DBLP DOI BibTeX RDF |
|
16 | Jashen Chen, Russell K. H. Ching |
The effects of Information and Communication Technology on Customer Relationship Management and customer lock-in. |
Int. J. Electron. Bus. |
2007 |
DBLP DOI BibTeX RDF |
|
16 | Su-Yeon Kim, Taesoo Jung, Eui-Ho Suh, Hyun-Seok Hwang |
Customer segmentation and strategy development based on customer lifetime value: A case study. |
Expert Syst. Appl. |
2006 |
DBLP DOI BibTeX RDF |
|
16 | Shana L. Dardan, Antonis C. Stylianou, Ram L. Kumar |
The Impact of Customer-Related it Investments on Customer Satisfaction and Shareholder Returns. |
J. Comput. Inf. Syst. |
2006 |
DBLP BibTeX RDF |
|
16 | Su-Fang Lee, Wen-Jang Kenny Jih, Shyh-Rong Fang |
Investigating the Impact of Customer Relationship Management Practices of E-Commerce on Online Customer's Web Site Satisfaction: A Model-Building Approach. |
Int. J. E Bus. Res. |
2006 |
DBLP DOI BibTeX RDF |
|
16 | Tong Li 0007, Peng Lu, Zhilong He, Qiang Wang |
A Customer Retention System Based on the Customer Intelligence for A Telecom Company. |
JCIS |
2006 |
DBLP DOI BibTeX RDF |
|
16 | Chunqing Li, Ping Zhao, Junping Ma |
The Theoretical Underpinnings of the Influence of Customer Reward Programs on Customer Retention: A Framework and Propositions for Future Research. |
CONFENIS |
2006 |
DBLP DOI BibTeX RDF |
|
16 | Ji Young Woo, Sung Min Bae, Sang-Chan Park |
Visualization method for customer targeting using customer map. |
Expert Syst. Appl. |
2005 |
DBLP DOI BibTeX RDF |
|
16 | Karl Aberer, Anwitaman Datta, Manfred Hauswirth |
A decentralised public key infrastructure for customer-to-customer e-commerce. |
Int. J. Bus. Process. Integr. Manag. |
2005 |
DBLP DOI BibTeX RDF |
|
16 | Richard T. Watson, Gabriele Piccoli, M. Kathryn Brohman, A. Parasuraman |
Customer-Managed Interactions: A New Paradigm for Firm-Customer Relationships. |
MIS Q. Executive |
2005 |
DBLP BibTeX RDF |
|
16 | Susanne Robra-Bissantz, Christoph Lattemann |
Customer Integration und Customer Governance - Neue Konzepte für die Anbieter-Kunden-Beziehung im B2C-E-Business. |
GeNeMe |
2005 |
DBLP BibTeX RDF |
|
16 | Maria Semmelrock-Picej, Wolfgang Ebner, Harald Semmelrock, Marko Anzelak |
Supporting the Elicitation of Real Customer Needs Through Customer Knowledge Management for Innovation. |
ECKM |
2005 |
DBLP BibTeX RDF |
|
16 | John D. Barrett |
Quality From Customer Needs to Customer Satisfaction. |
Technometrics |
2004 |
DBLP DOI BibTeX RDF |
|
16 | Hyunseok Hwang, Taesoo Jung, Euiho Suh |
An LTV model and customer segmentation based on customer value: a case study on the wireless telecommunication industry. |
Expert Syst. Appl. |
2004 |
DBLP DOI BibTeX RDF |
|
16 | Mor Armony, Constantinos Maglaras |
On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design. |
Oper. Res. |
2004 |
DBLP DOI BibTeX RDF |
|
16 | Michael Zapf |
From the customer to the firm: evaluating generic service process designs for incoming customer requests. |
Comput. Ind. |
2004 |
DBLP DOI BibTeX RDF |
|
16 | Thomas Adelaar, Harry Bouwman, Charles Steinfield |
Enhancing customer value through click-and-mortar e-commerce: implications for geographical market reach and customer type. |
Telematics Informatics |
2004 |
DBLP DOI BibTeX RDF |
|
16 | Andy C. L. Yeung, T. C. E. Cheng, Ling-Yau Chan |
From customer orientation to customer satisfaction: the gap between theory and practice. |
IEEE Trans. Engineering Management |
2004 |
DBLP DOI BibTeX RDF |
|
16 | Assion Lawson-Body, Moez Limayem |
The Impact of Customer Relationship Management on Customer Loyalty: The Moderating Role of Web Site Characteristics . |
J. Comput. Mediat. Commun. |
2004 |
DBLP DOI BibTeX RDF |
|
16 | Justin Cochran |
Increasing Customer Intimacy through Customer Relationship Management. |
AMCIS |
2004 |
DBLP BibTeX RDF |
|
16 | Raymond A. Hackney, Ashok Ranchhod, Marilyn Hackney |
Marketing Strategies through Customer Attention: beyond technology-enabled customer relationship management. |
AMCIS |
2004 |
DBLP BibTeX RDF |
|
16 | Jashen Chen, Russell K. H. Ching |
An Examination of the Effects of Information and Communication Technology on Customer Relationship Management and Customer Lock-In. |
AMCIS |
2004 |
DBLP BibTeX RDF |
|