Search results for "Customer"

Hits ?▲	Authors	Title	Venue	Year	Link
16	Makoto Mizuno, Keiko Toya, Kana Ozawa, Yutaro Nemoto, Shintaro Tanno, Kohei Arai, Keisuke Oura, Akira Ishii, Takaaki Ohnishi	Simulating Customer-to-Customer Interaction In a B2B Financial Service Business By Empirical Agent-Based Modeling.	BICT	2015	DBLP BibTeX RDF
16	Volker Stich, Roman Emonts-Holley, Roman Senderek	Social Media Analytics in Customer Service: A Literature Overview - An Overview of Literature and Metrics Regarding Social Media Analysis in Customer Service.	WEBIST	2015	DBLP DOI BibTeX RDF
16	Priyanga Gunarathne, Huaxia Rui, Avi Seidmann	Customer Service on Social Media: The Effect of Customer Popularity and Sentiment on Airline Response.	HICSS	2015	DBLP DOI BibTeX RDF
16	Sapna Negi, Paul Buitelaar	Towards the Extraction of Customer-to-Customer Suggestions from Reviews.	EMNLP	2015	DBLP DOI BibTeX RDF
16	Samaneh Bagheri, Rob J. Kusters, Jos J. M. Trienekens	Business-IT Alignment in PSS Value Networks - Linking Customer Knowledge Management to Social Customer Relationship Management.	ICEIS (3)	2015	DBLP DOI BibTeX RDF
16	Hsin Hsin Chang, Kit Hong Wong, Po Wen Fang	The effects of customer relationship management relational information processes on customer-based performance.	Decis. Support Syst.	2014	DBLP DOI BibTeX RDF
16	Linda Spiro	Customer Service.Gov: Technology Tools and Customer Service Principles for Innovative and Entrepreneurial Government, Bruce McClendon, Mac Birch, Ray Quay. Citygate Press, Folsom, CA (2013), ISBN: 978-0615808178.	Gov. Inf. Q.	2014	DBLP DOI BibTeX RDF
16	Stephen J. Buckley, Markus Ettl, Prateek Jain 0001, Ronny Luss, Marek Petrik, Rajesh Kumar Ravi, Chitra Venkatramani	Social media and customer behavior analytics for personalized customer engagements.	IBM J. Res. Dev.	2014	DBLP DOI BibTeX RDF
16	Fei Li, Yu Yang, Jianzhong Xie, Aijun Liu, Qian Chen	Selection Method of Customer Partners in Customer Collaborative Product Innovation.	J. Intell. Syst.	2014	DBLP DOI BibTeX RDF
16	Edward Tersoo Apeh, Bogdan Gabrys, Amanda C. Schierz	Customer profile classification: To adapt classifiers or to relabel customer profiles?	Neurocomputing	2014	DBLP DOI BibTeX RDF
16	Alireza Faed, Omar Khadeer Hussain, Elizabeth Chang 0001	A methodology to map customer complaints and measure customer satisfaction and loyalty.	Serv. Oriented Comput. Appl.	2014	DBLP DOI BibTeX RDF
16	Farnoosh Khodakarami, Yolande E. Chan	Exploring the role of customer relationship management (CRM) systems in customer knowledge creation.	Inf. Manag.	2014	DBLP DOI BibTeX RDF
16	Kathrin Füller, Suparna Goswami, Helmut Krcmar	Web-Based Customer Integration for Product Design: the Role of hedonic vs Utilitarian Customer Experience.	ECIS	2014	DBLP BibTeX RDF
16	Priyanga Gunarathne, Huaxia Rui, Avi Seidmann	Customer Service on Social Media: The Effect of Customer Popularity and Sentiment on Airline Response.	ICIS	2014	DBLP BibTeX RDF
16	Lung-Far Hsieh, Ping Chuan Lee	How Product Harm Recalls Affect Customer Brand Equality and Trust and Customer Perceived Value.	ACIIDS (2)	2014	DBLP DOI BibTeX RDF
16	Christy M. K. Cheung, Xiabing Zheng, Matthew K. O. Lee	Customer Loyalty to C2C Online Shopping Platforms: An Exploration of the Role of Customer Engagement.	HICSS	2014	DBLP DOI BibTeX RDF
16	B. Khashab, Stephen R. Gulliver, A. Alsoud, Markos Kyritsis	Scoping Customer Relationship Management Strategy in HEI - Understanding Steps towards Alignment of Customer and Management Needs.	ICEIS (2)	2014	DBLP DOI BibTeX RDF
16	Albert Chong Yan Vun, Amran Harun, Jaratin Lily, Charlie Albert Lasuin	Service Quality and Customer Loyalty: The Mediating Role of Customer Satisfaction among Professionals.	Int. J. Online Mark.	2013	DBLP DOI BibTeX RDF
16	Shu-Hui Chuang, Hong-Nan Lin	The roles of infrastructure capability and customer orientation in enhancing customer-information quality in CRM systems: Empirical evidence from Taiwan.	Int. J. Inf. Manag.	2013	DBLP DOI BibTeX RDF
16	Matthew P. Bunker, K. N. Rajendran, Steven B. Corbin, Ciara Pearce	Understanding 'likers' on Facebook: differences between customer and non-customer situations.	Int. J. Bus. Inf. Syst.	2013	DBLP DOI BibTeX RDF
16	Samer Al Hawari	Impact Evaluation of Customer Knowledge Process on Customer Knowledge Expansion: An Empirical Study in Jordanian Banking Sector.	Int. J. Knowl. Soc. Res.	2013	DBLP DOI BibTeX RDF
16	Ho-Yan Kwan, Noel Yee-Man Siu, Tracy Jun-Feng Zhang	Investigating Customer Loyalty in Service Failure-Recovery Encounter: The Moderating Role of Customer Coproduction.	ICSSI	2013	DBLP DOI BibTeX RDF
16	Sebastian Schlauderer, Sven Overhage	Exploring the Customer Perspective of Agile Development: Acceptance Factors and On-Site Customer Perceptions in Scrum Projects.	ICIS	2013	DBLP BibTeX RDF
16	Sumit Bhatia, Jingxuan Li, Wei Peng 0001, Tong Sun	Monitoring and analyzing customer feedback through social media platforms for identifying and remedying customer problems.	ASONAM	2013	DBLP DOI BibTeX RDF
16	Chi-Kuang Chen, An-Jin Shie, Chang-Hsi Yu	A customer-oriented organisational diagnostic model based on data mining of customer-complaint databases.	Expert Syst. Appl.	2012	DBLP DOI BibTeX RDF
16	Celestine C. Aguwa, Leslie Monplaisir, Ozgu Turgut	Voice of the customer: Customer satisfaction ratio based analysis.	Expert Syst. Appl.	2012	DBLP DOI BibTeX RDF
16	Alireza Nili, Abbas Keramati	Customer Retention Programs of CRM and Customer Retention in E-Banking.	Int. J. E Entrepreneurship Innov.	2012	DBLP DOI BibTeX RDF
16	Kathrin Eichler, Matthias Meisdrock, Sven Schmeier	Search and Topic Detection in Customer Requests - Optimizing a Customer Support System.	Künstliche Intell.	2012	DBLP DOI BibTeX RDF
16	Frank Bi, Joseph A. Konstan	Customer Service 2.0: Where Social Computing Meets Customer Relations.	Computer	2012	DBLP DOI BibTeX RDF
16	Amjad A. Abu-ElSamen, Mamoun N. Akroush, Ameen L. Al-Sayed, Hasan J. Hasan	An empirical model of customer service quality and customer loyalty in an international electronics company.	Int. J. Electron. Bus.	2012	DBLP DOI BibTeX RDF
16	Yu-Qian Zhu, Houn-Gee Chen	Service Fairness and Customer Satisfaction in Internet Banking: Exploring the Mediating Effects of Trust and Customer Value.	Internet Res.	2012	DBLP DOI BibTeX RDF
16	Lan Xu, Tao Wang, Nan Cui, Suhua Su	The impacts of customer participation and company reputation on customer-company identification.	Int. J. Netw. Virtual Organisations	2012	DBLP DOI BibTeX RDF
16	François Habryn, Johannes Kunze von Bischhoffshausen, Gerhard Satzger	A Business Intelligence Solution for Assessing Customer Interaction, Cross-Selling, and Customization in a Customer intimacy Context.	ECIS	2012	DBLP BibTeX RDF
16	Zhijie Jia, Gang Di, Wen Yu 0003, Yanbo J. Wang	Mining Association Rules from Customer Behaviors for Hotel Customer Cross-selling.	ICDM (Poster and Industry Proceedings)	2012	DBLP BibTeX RDF
16	Zhirong Duan, Lihui Lin	Customer acquired assortments and customer lifecycle value: implications for market segmentation.	ICEC	2012	DBLP DOI BibTeX RDF
16	Pei-Ying Huang, Shan Ling Pan, Meiyun Zuo	Being Responsive to Your Customer: Developing Customer Agility through Information Management.	ICIS	2012	DBLP BibTeX RDF
16	Shaolei Ren, Mihaela van der Schaar	Revenue Maximization in Customer-to-Customer Markets.	GAMENETS	2012	DBLP DOI BibTeX RDF
16	Der-Chiang Li, Wen-Li Dai, Wan-Ting Tseng	A two-stage clustering method to analyze customer characteristics to build discriminative customer management: A case of textile manufacturing business.	Expert Syst. Appl.	2011	DBLP DOI BibTeX RDF
16	Mahboubeh Khajvand, Kiyana Zolfaghar, Sarah Ashoori, Somayeh Alizadeh	Estimating customer lifetime value based on RFM analysis of customer purchase behavior: Case study.	WCIT	2011	DBLP DOI BibTeX RDF
16	Mahboubeh Khajvand, Mohammad Jafar Tarokh	Estimating customer future value of different customer segments based on adapted RFM model in retail banking context.	WCIT	2011	DBLP DOI BibTeX RDF
16	Neil Paterson	An investigation into customer service policies and practices within the Scottish college library sector: A comparison between the customer service exemplars from the retail sector with current Scottish college library practice.	J. Libr. Inf. Sci.	2011	DBLP DOI BibTeX RDF
16	Kostanija Petrovic, Melanie Siegmann	Make Space for the Customer: The Shift towards Customer Centricity.	HCI (9)	2011	DBLP DOI BibTeX RDF
16	Ahmed Elmorshidy	Benefits Analysis of Live Customer Support Chat in E-commerce Websites: Dimensions of a New Success Model for Live Customer Support Chat.	ICMLA (2)	2011	DBLP DOI BibTeX RDF
16	Dominik Ryzko, Jan Kaczmarek	Customer Experience Management Architecture for Enhancing Corporate Customer Centric Capabilities.	ISMIS Industrial Session	2011	DBLP DOI BibTeX RDF
16	Markus Göttle, Michael Massoth	Entwurf und Implementierung einer Customer-to-Customer Mobile-Payment-Lösung auf Android-Smartphones.	Informatiktage	2011	DBLP BibTeX RDF
16	Alireza Nili, Abbas Keramati	Investigating the Correlation between Customer Retention Programs of CRM and Customer Retention in E-Banking Context.	DEIS	2011	DBLP DOI BibTeX RDF
16	Yan Luo	Decision making of customer retention based on customer identification.	FSKD	2011	DBLP DOI BibTeX RDF
16	Thomas Piton	Une Méthodologie de Recommandations Produits Fondée sur l'Actionnabilité et l'Intérêt Économique des Clients - Application à la Gestion de la Relation Client du groupe VM Matériaux. (A New Methodology for Product Recommendations Based on Customer Actionability and Profitability - Application to the Customer Relationship Management of VM Matériaux Company).		2011	RDF
16	Dennis Campbell, Frances X. Frei	Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel.	Manag. Sci.	2010	DBLP DOI BibTeX RDF
16	Shu-Hsien Liao 0001, Yin-Ju Chen, Min-yi Deng	Mining customer knowledge for tourism new product development and customer relationship management.	Expert Syst. Appl.	2010	DBLP DOI BibTeX RDF
16	Amine Nehari-Talet, Samer Al Hawari, Haroun Alryalat	The Outcome of Knowledge Process for Customer of Jordanian Companies on the Achievement of Customer Knowledge Retention.	Int. J. Knowl. Manag.	2010	DBLP DOI BibTeX RDF
16	Hyung Jun Ahn	Evaluating customer aid functions of online stores with agent-based models of customer behavior and evolution strategy.	Inf. Sci.	2010	DBLP DOI BibTeX RDF
16	René Rohrbeck, Fee Steinhoff, Felix Perder	Sourcing innovation from your customer: how multinational enterprises use Web platforms for virtual customer integration.	Technol. Anal. Strateg. Manag.	2010	DBLP DOI BibTeX RDF
16	Satish Nambisan, Robert A. Baron	Different Roles, Different Strokes: Organizing Virtual Customer Environments to Promote Two Types of Customer Contributions.	Organ. Sci.	2010	DBLP DOI BibTeX RDF
16	Manuel J. Sánchez-Franco, Francisco Javier Rondan-Cataluña	Virtual travel communities and customer loyalty: Customer purchase involvement and web site design.	Electron. Commer. Res. Appl.	2010	DBLP DOI BibTeX RDF
16	Nichaya Suntornpithug, Gokhan M. Karaatli, Joseph N. Khamalah	Investigating relationships between organisational commitment, employee empowerment, customer intelligence and Customer Relationship Performance among small service firms.	Int. J. Serv. Technol. Manag.	2010	DBLP DOI BibTeX RDF
16	René Algesheimer, Sharad Borle, Utpal M. Dholakia, Siddharth S. Singh	The Impact of Customer Community Participation on Customer Behaviors: An Empirical Investigation.	Mark. Sci.	2010	DBLP DOI BibTeX RDF
16	Lean Yu, Shouyang Wang, Kin Keung Lai	Developing an SVM-based ensemble learning system for customer risk identification collaborating with customer relationship management.	Frontiers Comput. Sci. China	2010	DBLP DOI BibTeX RDF
16	Xiaohang Zhang, Zhiyu Liu, Xuecheng Yang, Wenhua Shi, Qi Wang	Predicting customer churn by integrating the effect of the customer contact network.	SOLI	2010	DBLP DOI BibTeX RDF
16		The Research of Personal Customer Relationship Management for Commercial Banks Based on Multidimensional Model of Customer Loyalty.	ICEE	2010	DBLP DOI BibTeX RDF
16	Robert Jacobson, Natalie Mizik	The Financial Markets and Customer Satisfaction: Reexamining Possible Financial Market Mispricing of Customer Satisfaction.	Mark. Sci.	2009	DBLP DOI BibTeX RDF
16	Chia-Chi Chang, Hui-Yun Chen, I-Chiang Huang	The Interplay between Customer Participation and Difficulty of Design Examples in the Online Designing Process and Its Effect on Customer Satisfaction: Mediational Analyses.	Cyberpsychology Behav. Soc. Netw.	2009	DBLP DOI BibTeX RDF
16	Chris Ivory, Neil Alderman	Who is the customer? Maintaining a customer orientation in long-term service-focused projects.	Int. J. Technol. Manag.	2009	DBLP DOI BibTeX RDF
16	Satish Nambisan	Virtual Customer Environments: IT-Enabled Customer Co-innovation and Value Co-creation.	Information Technology and Product Development	2009	DBLP DOI BibTeX RDF
16	Yu-Qian Zhu, Houn-Gee Chen	Service Fairness and Customer Satisfaction in Internet Bank: From a Trust and Perceived Customer Value Perspective.	AMCIS	2009	DBLP BibTeX RDF
16	Rebecca Bulander	Customer Relationship Management Systems and Mobile Devices - A Surevy of Customer Relationship Management Projects in German-speaking Europe.	ICE-B	2009	DBLP BibTeX RDF
16	Georg Peters, Vasily Andrianov	On the Helpfulness of Product Reviews - An Analysis of Customer-to-Customer Trust on eShop-Platforms.	ICEIS (4)	2009	DBLP BibTeX RDF
16	Narayan Ramasubbu, Sunil Mithas, Mayuram S. Krishnan	High tech, high touch: The effect of employee skills and customer heterogeneity on customer satisfaction with enterprise system support services.	Decis. Support Syst.	2008	DBLP DOI BibTeX RDF
16	S.-H. Hsu	Developing an index for online customer satisfaction: Adaptation of American Customer Satisfaction Index.	Expert Syst. Appl.	2008	DBLP DOI BibTeX RDF
16	Ya-Yueh Shih, Duen-Ren Liu	Product recommendation approaches: Collaborative filtering via customer lifetime value and customer demands.	Expert Syst. Appl.	2008	DBLP DOI BibTeX RDF
16	Carolina López-Nicolás, Francisco Jose Molina-Castillo	Customer Knowledge Management and E-commerce: The role of customer perceived risk.	Int. J. Inf. Manag.	2008	DBLP DOI BibTeX RDF
16	Shahid Ansari, Alfred J. Nanni, Dessislava Pachamanova, David P. Kopcso	Using Simulation to Model Customer Behavior in the Context of Customer Lifetime Value Estimation.	INFORMS Trans. Educ.	2008	DBLP DOI BibTeX RDF
16	Shu-Hsun Ho, Ying-Yin Ko	Effects of self-service technology on customer value and customer readiness: The case of Internet banking.	Internet Res.	2008	DBLP DOI BibTeX RDF
16	Ming Ma 0002, Zehui Li, Jinyuan Chen	Phase-type distribution of customer relationship with Markovian response and marketing expenditure decision on the customer lifetime value.	Eur. J. Oper. Res.	2008	DBLP DOI BibTeX RDF
16	Haroun Alryalat, Samer Al Hawari	Towards Customer Knowledge Relationship Management: Integrating Knowledge Management and Customer Relationship Management Process.	J. Inf. Knowl. Manag.	2008	DBLP DOI BibTeX RDF
16	Rebecca Bulander	A Research Model of Customer Relationship Management Systems for Mobile Devices - Description of a Research Model about Customer Relationship Management Projects.	ICE-B	2008	DBLP BibTeX RDF
16	Kristian Dencovski, Thomas Wagner	Customer-oriented innovation of engineering tools - a holistic methodology to close the gap to customer productivity.	ETFA	2008	DBLP DOI BibTeX RDF
16	Huaiqing Lin, Zhitang Li, Yejiang Zhang, Chuiwei Lu	Hierarchical Fuzzy Trust Management for Customer-to-Customer in Peer-to-Peer eCommerce.	ISCSCT (2)	2008	DBLP DOI BibTeX RDF
16	Nelson Oly Ndubisi, Chan Kok Wah, Gibson C. Ndubisi	Supplier-customer relationship management and customer loyalty: The banking industry perspective.	J. Enterp. Inf. Manag.	2007	DBLP DOI BibTeX RDF
16	Jashen Chen, Russell K. H. Ching	The effects of Information and Communication Technology on Customer Relationship Management and customer lock-in.	Int. J. Electron. Bus.	2007	DBLP DOI BibTeX RDF
16	Su-Yeon Kim, Taesoo Jung, Eui-Ho Suh, Hyun-Seok Hwang	Customer segmentation and strategy development based on customer lifetime value: A case study.	Expert Syst. Appl.	2006	DBLP DOI BibTeX RDF
16	Shana L. Dardan, Antonis C. Stylianou, Ram L. Kumar	The Impact of Customer-Related it Investments on Customer Satisfaction and Shareholder Returns.	J. Comput. Inf. Syst.	2006	DBLP BibTeX RDF
16	Su-Fang Lee, Wen-Jang Kenny Jih, Shyh-Rong Fang	Investigating the Impact of Customer Relationship Management Practices of E-Commerce on Online Customer's Web Site Satisfaction: A Model-Building Approach.	Int. J. E Bus. Res.	2006	DBLP DOI BibTeX RDF
16	Tong Li 0007, Peng Lu, Zhilong He, Qiang Wang	A Customer Retention System Based on the Customer Intelligence for A Telecom Company.	JCIS	2006	DBLP DOI BibTeX RDF
16	Chunqing Li, Ping Zhao, Junping Ma	The Theoretical Underpinnings of the Influence of Customer Reward Programs on Customer Retention: A Framework and Propositions for Future Research.	CONFENIS	2006	DBLP DOI BibTeX RDF
16	Ji Young Woo, Sung Min Bae, Sang-Chan Park	Visualization method for customer targeting using customer map.	Expert Syst. Appl.	2005	DBLP DOI BibTeX RDF
16	Karl Aberer, Anwitaman Datta, Manfred Hauswirth	A decentralised public key infrastructure for customer-to-customer e-commerce.	Int. J. Bus. Process. Integr. Manag.	2005	DBLP DOI BibTeX RDF
16	Richard T. Watson, Gabriele Piccoli, M. Kathryn Brohman, A. Parasuraman	Customer-Managed Interactions: A New Paradigm for Firm-Customer Relationships.	MIS Q. Executive	2005	DBLP BibTeX RDF
16	Susanne Robra-Bissantz, Christoph Lattemann	Customer Integration und Customer Governance - Neue Konzepte für die Anbieter-Kunden-Beziehung im B2C-E-Business.	GeNeMe	2005	DBLP BibTeX RDF
16	Maria Semmelrock-Picej, Wolfgang Ebner, Harald Semmelrock, Marko Anzelak	Supporting the Elicitation of Real Customer Needs Through Customer Knowledge Management for Innovation.	ECKM	2005	DBLP BibTeX RDF
16	John D. Barrett	Quality From Customer Needs to Customer Satisfaction.	Technometrics	2004	DBLP DOI BibTeX RDF
16	Hyunseok Hwang, Taesoo Jung, Euiho Suh	An LTV model and customer segmentation based on customer value: a case study on the wireless telecommunication industry.	Expert Syst. Appl.	2004	DBLP DOI BibTeX RDF
16	Mor Armony, Constantinos Maglaras	On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design.	Oper. Res.	2004	DBLP DOI BibTeX RDF
16	Michael Zapf	From the customer to the firm: evaluating generic service process designs for incoming customer requests.	Comput. Ind.	2004	DBLP DOI BibTeX RDF
16	Thomas Adelaar, Harry Bouwman, Charles Steinfield	Enhancing customer value through click-and-mortar e-commerce: implications for geographical market reach and customer type.	Telematics Informatics	2004	DBLP DOI BibTeX RDF
16	Andy C. L. Yeung, T. C. E. Cheng, Ling-Yau Chan	From customer orientation to customer satisfaction: the gap between theory and practice.	IEEE Trans. Engineering Management	2004	DBLP DOI BibTeX RDF
16	Assion Lawson-Body, Moez Limayem	The Impact of Customer Relationship Management on Customer Loyalty: The Moderating Role of Web Site Characteristics .	J. Comput. Mediat. Commun.	2004	DBLP DOI BibTeX RDF
16	Justin Cochran	Increasing Customer Intimacy through Customer Relationship Management.	AMCIS	2004	DBLP BibTeX RDF
16	Raymond A. Hackney, Ashok Ranchhod, Marilyn Hackney	Marketing Strategies through Customer Attention: beyond technology-enabled customer relationship management.	AMCIS	2004	DBLP BibTeX RDF
16	Jashen Chen, Russell K. H. Ching	An Examination of the Effects of Information and Communication Technology on Customer Relationship Management and Customer Lock-In.	AMCIS	2004	DBLP BibTeX RDF