Search results for "customers"

Hits ?▲	Authors	Title	Venue	Year	Link	Author keywords
191	Moshe Sidi, Hanoch Levy, Steve W. Fuhrmann	A queueing network with a single cyclically roving server.	Queueing Syst. Theory Appl.	1992	DBLP DOI BibTeX RDF	Summary of notation Bi, B i * (s) service time of a customer at queue i and its LST, bi, bi (2) mean and second moment of Bi, R i * (s) duration of switch-over period from queue i and its LST, ri mean and second moment of Ri, r, r(2) mean and second moment of i N =1Ri, i external arrival rate of type-i customers, i total arrival rate into queue i, i utilization of queue i, i=i, system utilization i N =1i, c=E[C] the expected cycle length, X i j number of customers in queue j when queue i is polled, Xi=X i i number of customers residing in queue i when it is polled, fi(j), X i * number of customers residing in queue i at an arbitrary moment, Yi the duration of a service period of queue i, Ti the waiting time and sojourn time of an arbitary customer at queue i, F*(z1, z2,..., zN) GF of number of customers present at the queues at arbitrary moments, Fi(z1, z2,..., zN) GF of number of customers present at the queues at polling instants of queue i, ¯Fi(z1, z2,...,zN) GF of number of customers present at the queues at switching instants of queue i, Vi(z1, z2,..., zN) GF of number of customers present at the queues at service initiation instants at queue i, ¯Vi(z1,z2,...,zN) GF of number of customers present at the queues at service completion instants at queue i, Ri, ri, Wi
75	Sridhar R. Papagari Sangareddy, Sanjeev Jha, Chen Ye, Kevin C. Desouza	Attaining superior complaint resolution.	Commun. ACM	2009	DBLP DOI BibTeX RDF
61	Marko A. A. Boon, Ivo J. B. F. Adan	Mixed gated/exhaustive service in a polling model with priorities.	Queueing Syst. Theory Appl.	2009	DBLP DOI BibTeX RDF	Mathematics Subject Classification (2000) 60K25, 90B22
59	Andriy V. Miranskyy, Enzo Cialini, David Godwin	Selection of customers for operational and usage profiling.	DBTest	2009	DBLP DOI BibTeX RDF	customer usage, data mining, optimization, customers, operational profile
54	Andreas Brandt 0001, Manfred Brandt	On the Two-Class M/M/1 System under Preemptive Resume and Impatience of the Prioritized Customers.	Queueing Syst. Theory Appl.	2004	DBLP DOI BibTeX RDF	two-class priority M/M/1 system, preemptive resume, occupancy distribution, waiting time, sojourn time, impatient customers
49	Misha W. Vaughan, Janice Rohn, Catherine Courage, Chris Nodder, Simon Herd	Connecting with large market customers: can we still call it usability?	CHI Extended Abstracts	2004	DBLP DOI BibTeX RDF	large-market, usability engineering programs, customers, enterprises, business-to-business
49	Benny Van Houdt, R. B. Lenin, Chris Blondia	Delay Distribution of (Im)Patient Customers in a Discrete Time D-MAP/PH/1 Queue with Age-Dependent Service Times.	Queueing Syst. Theory Appl.	2003	DBLP DOI BibTeX RDF	D-MAP arrival process, phase-type services, (im)patient customers, age-dependent service times, matrix-analytic methods
47	Eric K. Clemons, Bin Gu, Rick Spitler	Hyper-Differentiation Strategies: Delivering Value, Retaining Profits.	HICSS	2003	DBLP DOI BibTeX RDF
47	Zbigniew Palmowski, Sabine Schlegel, Onno J. Boxma	A Tandem Queue with a Gate Mechanism.	Queueing Syst. Theory Appl.	2003	DBLP DOI BibTeX RDF	gate mechanism, batch customers, access networks, tandem queue, collision resolution
45	Tom Brijs, Gilbert Swinnen, Koen Vanhoof, Geert Wets	Comparing Complete and Partial Classification for Identifying Latently Dissatisfied Customers.	ECML	2000	DBLP DOI BibTeX RDF
44	Wolfgang Stadje	On a loss system with a given number of customers.	Queueing Syst. Theory Appl.	1992	DBLP DOI BibTeX RDF	One-server loss system, conditionally uniform arrivals, state probability, number of served customers, deterministic service times
42	Iván Atencia, Gemayqzel Bouza, Pilar Moreno	An M[X]/G/1 retrial queue with server breakdowns and constant rate of repeated attempts.	Ann. Oper. Res.	2008	DBLP DOI BibTeX RDF	Number of served customers, Reliability analysis, Busy period, Ergodicity, Stochastic decomposition, Steady-state distribution, Embedded Markov chain
42	Nahum Shimkin, Avishai Mandelbaum	Rational Abandonment from Tele-Queues: Nonlinear Waiting Costs with Heterogeneous Preferences.	Queueing Syst. Theory Appl.	2004	DBLP DOI BibTeX RDF	tele-queues or invisible queues, abandonment, telephone call centers, Nash equilibrium, multi-server queues, impatient customers, contact centers
40	Yukio Ohsawa, Takuma Hosoda, Takeshi Ui, Misato Ueda, Hirofumi Tanaka	RFID Tags Without Customers ID in Book Library for Detecting Latent Interest of User Group.	KES (2)	2007	DBLP DOI BibTeX RDF	Customer group, Marketing, RFID tags, Chance Discovery
40	T. G. Deepak, Achyutha Krishnamoorthy, Viswanath C. Narayanan, K. Vineetha	Inventory with service time and transfer of customers and/inventory.	Ann. Oper. Res.	2008	DBLP DOI BibTeX RDF	Inventory with transfer of customers and/inventory, Inventory with service time
40	Yumiko Taguchi, Yasushi Akiyama, Tsutomu Tabe	Information on the Causal Relationship Between Store kaizen and Store Features That Attract Customers by Covariance Structural Analysis.	HCI (9)	2007	DBLP DOI BibTeX RDF	store features that attract customers, store kaizen, covariance structural analysis, causal relationship
40	Quan-Lin Li, Yiqiang Q. Zhao	A MAP/G/1 Queue with Negative Customers.	Queueing Syst. Theory Appl.	2004	DBLP DOI BibTeX RDF	queue with negative customers, Markov chains of GI/G/1 type, Markov renewal processes of M/G/1 type, the Markovian arrival process (MAP), the supplementary variable method, the matrix-analytic method, the censoring technique, the RG-factorization, light tail, heavy tail
37	Robert G. Brookshire	Models for the organization of academic computing.	SIGUCCS	1989	DBLP DOI BibTeX RDF
37	Wenxing Wang, Shuying Sun, Xianglu Li	A Study on the Influencing Relationship of Key Factors in CRM.	CONFENIS (2)	2007	DBLP DOI BibTeX RDF	Customer satisfaction (CS), Customers’ Willingness to engage in a relationship (CWER), Customer relationship share (CRS), Customer relationship management (CRM)
37	Yongqiang Chen, Leifang Hu	Study on data mining application in CRM system based on insurance trade.	ICEC	2005	DBLP DOI BibTeX RDF	customers' value, insurance company, data mining, CRM
37	Nicholas C. Romano Jr.	Customer Relationship Management for the Web-Access Challenged: Inaccessibility of the Fortune 100 Business Web Sites.	HICSS	2002	DBLP DOI BibTeX RDF	Web Site Accessibility, Access Challenges, Americans with Disabilities Act (ADA), Center for Assistive Technologies (CAST), Validation, Customers
35	Refael Hassin	Equilibrium customers' choice between FCFS and random servers.	Queueing Syst. Theory Appl.	2009	DBLP DOI BibTeX RDF	Mathematics Subject Classification (2000) 60K25, 90B22
35	Foad Iravani, Baris Balcioglu	On priority queues with impatient customers.	Queueing Syst. Theory Appl.	2008	DBLP DOI BibTeX RDF	Mathematics Subject Classification (2000) 60K25, 90B22, 68M20
35	Kanokwan Atchariyachanvanich, Noboru Sonehara	Trust perception in internet shopping: comparative study of customers in Japan and South Korea.	ICEC	2008	DBLP DOI BibTeX RDF	trust perception, cluster analysis, consumer behavior, online consumer behavior, internet shopping
35	Tommi Laukkanen	Bank Customers' Channel Preferences for Requesting Account Balances.	HICSS	2007	DBLP DOI BibTeX RDF
35	B. Krishna Kumar, D. Arivudainambi, Achyutha Krishnamoorthy	Some results on a generalized M/G/1 feedback queue with negative customers.	Ann. Oper. Res.	2006	DBLP DOI BibTeX RDF	M/G/1 feedback queue, Negative customer, Vacation, System size, N-policy
35	Nicolas Werro, Henrik Stormer, Andreas Meier 0001	A Hierarchical Fuzzy Classification of Online Customers.	ICEBE	2006	DBLP DOI BibTeX RDF
35	Erol Gelenbe	G-Networks: Multiple Classes of Positive Customers, Signals, and Product Form Results.	Performance	2002	DBLP DOI BibTeX RDF
35	Qisong Chen, Yun Wu, Xiaowei Chen	Research on Customers Demand Forecasting for E-business Web Site Based on LS-SVM.	ISECS	2008	DBLP DOI BibTeX RDF	customers demand, forecasting, E-business, LS-SVM
35	Zolidah Kasiran, Saadiah Yahya	Facial Expression as an Implicit Customers' Feedback and the Challenges.	CGIV	2007	DBLP DOI BibTeX RDF	Customers' satisfaction, Facial Expression
35	Pingli Wang, Gongxuan Zhang, Ling Wang	Simulation of Customers-flow Model Based-on Elevators Group Control Technique.	IMSCCS (1)	2006	DBLP DOI BibTeX RDF	Group Control of Elevator Systems, customers-flow mode, simulation program, Intelligent
33	Tianyi Jiang, Alexander Tuzhilin	Segmenting Customers from Population to Individuals: Does 1-to-1 Keep Your Customers Forever?	IEEE Trans. Knowl. Data Eng.	2006	DBLP DOI BibTeX RDF	1-to-1 marketing, microsegmentation, clustering, Personalization, segmentation
33	Felix Ntawanga, André P. Calitz, Lynette Barnard	Maintaining customer profiles in an e-commerce environment.	SAICSIT	2008	DBLP DOI BibTeX RDF	e-commerce, personalisation, decision model, customer profile
33	Yukari Iseyama, Satoru Takahashi, Kazuhiko Tsuda	A Study of Knowledge Extraction from Free Text Data in Customer Satisfaction Survey.	KES	2004	DBLP DOI BibTeX RDF
33	Rüdiger Grimm, Jürgen Nützel	A Friendly Peer-to-Peer File Sharing System with Profit but without Copy Protection.	IICS	2002	DBLP DOI BibTeX RDF
33	Linda Downing, Doug Chambers	Yesterday, I knew all the answers.	SIGUCCS	1989	DBLP DOI BibTeX RDF
33	Giovanni Giuffrida, Catarina Sismeiro, Giuseppe Tribulato	Automatic content targeting on mobile phones.	EDBT	2008	DBLP DOI BibTeX RDF	mobile customers targeting, data mining, clustering, mobile advertising
31	Ohad Inbar, Noam Tractinsky	Interface-to-face: sharing information with customers in service encounters.	CHI Extended Abstracts	2010	DBLP DOI BibTeX RDF	incidental user, trust, services, effectiveness, service design, information display
31	Yuantao Jiang, Zhisheng Li	The Dynamic Competition Diffusion Model of B2C E-commerce in Potential Customers.	WKDD	2009	DBLP DOI BibTeX RDF
31	Efrat Perel, Uri Yechiali	Queues where customers of one queue act as servers of the other queue.	Queueing Syst. Theory Appl.	2008	DBLP DOI BibTeX RDF	Mathematics Subject Classification (2000) 60K25
31	Yang Woo Shin	Multi-server retrial queue with negative customers and disasters.	Queueing Syst. Theory Appl.	2007	DBLP DOI BibTeX RDF	Mathematics Subject Classification (2000) 60K25
31	Oualid Jouini, Yves Dallery	Stationary delays for a two-class priority queue with impatient customers.	VALUETOOLS	2007	DBLP DOI BibTeX RDF	non-preemptive priority, queueing delays, multiserver queues, reneging
31	Tommi Laukkanen, Suvi Sinkkonen, Marke Kivijarvi, Pekka Laukkanen	Segmenting Bank Customers by Resistance to Mobile Banking.	ICMB	2007	DBLP DOI BibTeX RDF
31	Ran Wei, Justin Zhan	Improved Customers' Privacy Preference Policy.	GrC	2007	DBLP DOI BibTeX RDF
31	Mo Nishiyama, Leslie J. McNeil, Holly E. Wyatt	The matrix and beyond: expanding proactive resources for customers.	SIGUCCS	2006	DBLP DOI BibTeX RDF	role-based matrix, workflow improvement, communication, knowledge management, portals, customer service, electronic documentation
31	Bhavani Raskutti, Alan Herschtal	Predicting the product purchase patterns of corporate customers.	KDD	2005	DBLP DOI BibTeX RDF	SVM applications, area under ROC, learning from few positive examples, upsell
31	G. Narendra Kumar, P. Venkataram, V. S. N. Kumar	Admission Control for the Customers over the Vendor's VPN.	I3E	2005	DBLP DOI BibTeX RDF	prioritized requests, customer behavior transition diagram, genetic algorithm, Quality of service, e-commerce, call admission control, virtual private network
31	Otto R. Koppius, Wouter Speelman, Oliver Stulp, Bart Verhoef, Eric van Heck	Why are customers coming back to buy their airline tickets online? theoretical explanations and empirical evidence.	ICEC	2005	DBLP DOI BibTeX RDF	airline industry, expectation confirmation theory, online travel agent, e-Commerce, technology acceptance model, online consumer behavior
31	Min Xu, Yuhui Qiu, Jing Qiu	Mining for Profitable Customers.	ITCC	2003	DBLP DOI BibTeX RDF
31	Heather L. McQuaid, Aradhana Goel, Mickey McManus	When you can't talk to customers: using storyboards and narratives to elicit empathy for users.	DPPI	2003	DBLP DOI BibTeX RDF	direct-experience story-boarding, tiger teams, user-centered design, scenarios, narratives, library, personas, task analysis, information architecture, interviews, human-centered design, storyboards, contextual inquiry, interdisciplinary, ethnographic research
31	Pedro M. Domingos, Matthew Richardson	Mining the network value of customers.	KDD	2001	DBLP DOI BibTeX RDF	social networks, collaborative filtering, Markov random fields, viral marketing, dependency networks, direct marketing
30	Joseph C. Paradi, Mark D. R. Parsons, Gloria Yan	Service pricing strategies in an internal information system services organization with captive customers/markets.	HICSS (3)	1995	DBLP DOI BibTeX RDF	service pricing strategies, internal information system services organization, captive customers/markets, cost based pricing system, Canadian bank, bank services, fixed variable costing model, resource utilization records, resource utilization information, consumption habits, client cross subsidization, resource allocation, information systems, information technology, cost-benefit analysis, cost benefit analysis, investments, bank data processing, cost allocation
28	Yuansheng Huang, Ning Zhang, Lei Yu	CRM Method for Power Supply Enterprises Based on Analysis of Utility and Customers_ Credit and Multistage Fuzzy Evaluation.	FSKD (3)	2007	DBLP DOI BibTeX RDF
28	Surya Nepal, Jonathan Chan, Shiping Chen 0001, David Moreland, John Zic	An Infrastructure Virtualisation SOA for VNO-based Business Models.	IEEE SCC	2007	DBLP DOI BibTeX RDF	Virtual Network Operator, Web Services, SOA, Business Models, Storage, Virtualisation
28	Joris Walraevens, Dieter Fiems, Herwig Bruneel	The discrete-time preemptive repeat identical priority queue.	Queueing Syst. Theory Appl.	2006	DBLP DOI BibTeX RDF	Preemptive repeat priority, Discrete-time queue
28	Hassan Ghaziri, Ibrahim H. Osman	Self-organizing feature maps for the vehicle routing problem with backhauls.	J. Sched.	2006	DBLP DOI BibTeX RDF	Vehicle routing problem with backhauls, Neural networks, Metaheuristics, Self-organizing feature maps
28	Esma Aïmeur, Flavien Serge Mani Onana	Better control on recommender systems.	CEC/EEE	2006	DBLP DOI BibTeX RDF
28	Yingdong Lu, Mark S. Squillante	Dynamic scheduling to optimize utility functions of sojourn time moments in queueing systems.	SIGMETRICS Perform. Evaluation Rev.	2005	DBLP DOI BibTeX RDF
28	Qi-Ming He	Age Process, Workload Process, Sojourn Times, and Waiting Times in a Discrete Time SM[K]/PH[K]/1/FCFS Queue.	Queueing Syst. Theory Appl.	2005	DBLP DOI BibTeX RDF	GI/M/1 type Markov chain, semi-Markov chain, workload, waiting times, queueing systems, matrix analytic methods
28	Andrew Lim 0001, Xingwen Zhang	A Two-Stage Heuristic for the Vehicle Routing Problem with Time Windows and a Limited Number of Vehicles.	HICSS	2005	DBLP DOI BibTeX RDF
28	René Beier, Artur Czumaj, Piotr Krysta, Berthold Vöcking	Computing equilibria for congestion games with (im)perfect information.	SODA	2004	DBLP BibTeX RDF
28	Sung-Shun Weng, Mei-Ju Liu	Personalized Product Recommendation in e-Commerce.	EEE	2004	DBLP DOI BibTeX RDF
28	Taek-Hun Kim, Sung-Bong Yang	Using Attributes to Improve Prediction Quality in Collaborative Filtering.	EC-Web	2004	DBLP DOI BibTeX RDF
28	Hsing Kenneth Cheng, Haluk Demirkan, Gary J. Koehler	Price and capacity competition of application services duopoly.	Inf. Syst. E Bus. Manag.	2003	DBLP DOI BibTeX RDF	Duopoly, Electronic commerce, Pricing, Application service provider
28	Pawan Lingras, Xiandong Huang	Statistical, Evolutionary, and Neurocomputing Clustering Techniques: Cluster-Based vs Object-Based Approaches.	Artif. Intell. Rev.	2005	DBLP DOI BibTeX RDF	hierarchical grouping, highway sections, Kohonen neural networks, supermarket customers, genetic algorithms, clustering, K-means, statistical techniques
28	Pavlos A. Vlachos, Adam P. Vrechopoulos	Emerging customer trends towards mobile music services.	ICEC	2004	DBLP DOI BibTeX RDF	mobile, music, customers, content, operators, professionals
28	Ibrahim Khalil, Torsten Braun	Implementation of a Bandwidth Broker for Dynamic End-to-End Resource Reservation in Outsourced Virtual Private Networks.	LCN	2000	DBLP DOI BibTeX RDF	outsourced virtual private networks, dynamic end-to-end resource reservation, Differentiated Services IP backbones, management services, VPN traffic, QoS enabled VPN solutions, end-to-end capacity allocation, corporate customers, commercial routers, VPN tunnels, WWW interface, quality of service, quality of service, Internet, admission control, service level agreements, packet switching, telecommunication traffic, computer network management, bandwidth broker, business communication, Internet service providers, network infrastructure, network complexity
28	John A. Hughes, Jon O'Brien, David Randall 0001, Tom Rodden, Mark Rouncefield, Peter Tolmie	Getting to know the 'customer in the machine'.	GROUP	1999	DBLP DOI BibTeX RDF	retail financial services, computer supported cooperative work, ethnography, customers
28	Ali Movaghar 0001	On queueing with customer impatience until the beginning of service.	Queueing Syst. Theory Appl.	1998	DBLP DOI BibTeX RDF	state-dependent Poisson process, queue, deadline, impatient customers
28	Leïla Azouz Saïdane, Farouk Kamoun	Performance evaluation of scheduling algorithm in a real-time distributed transactional system.	FTDCS	1997	DBLP DOI BibTeX RDF	real-time distributed transactional system, circulating multisequencer algorithm, global system view, average stay time, bulk arrival M/G/I station, FIFO discipline, simulation, performance evaluation, customers, scheduling algorithm, software performance evaluation, mathematical model, servers
26	Uri Yechiali	Queues with system disasters and impatient customers when system is down.	Queueing Syst. Theory Appl.	2007	DBLP DOI BibTeX RDF	Mathematics Subject Classification (2000) 60K25, 60M20, 90B22, 60K37
26	Kanokwan Atchariyachanvanich, Hitoshi Okada, Noboru Sonehara	What keeps online customers repurchasing through the internet?	SIGecom Exch.	2007	DBLP DOI BibTeX RDF	expectation-confirmation model, perceived usefulness
26	Kanokwan Atchariyachanvanich, Hitoshi Okada, Noboru Sonehara	Theoretical model of purchase and repurchase in internet shopping: evidence from japanese online customers.	ICEC	2007	DBLP DOI BibTeX RDF	expectation-confirmation theory, repurchase, adoption, technology acceptance model, intention, online consumer behavior, internet shopping
26	Lan Wang, Tingjie Lv	The NG-OSS Evolution of Telecom Service Providers: From Network-Focused to Customers-Focused.	CONFENIS (2)	2007	DBLP DOI BibTeX RDF	Telecom service providers, Evolution, OSS, Operation support systems
26	Sophea Chea, Margaret Meiling Luo	Cognition, Emotion, Satisfaction, and Post-Adoption Behaviors of E-Service Customers.	HICSS	2007	DBLP DOI BibTeX RDF
26	Eitan Altman, Uri Yechiali	Analysis of customers' impatience in queues with server vacations.	Queueing Syst. Theory Appl.	2006	DBLP DOI BibTeX RDF	Single and multiple vacations, Abandonment, M/M/1, M/M/c, Queueing, M/G/1, Impatience
26	Venkata L. Raju Chinthalapati, N. Yadati, R. Karumanchi	Learning dynamic prices in MultiSeller electronic retail markets with price sensitive customers, stochastic demands, and inventory replenishments.	IEEE Trans. Syst. Man Cybern. Part C	2006	DBLP DOI BibTeX RDF
26	Indranil Bose, Chen Xi	Exploring Business Opportunities from Mobile Service Data of Customers Using Inter-cluster Analysis.	ICDM Workshops	2006	DBLP DOI BibTeX RDF
26	Sang-Chul Lee, Jae-Young Moon, Yung Ho Suh	A Comparison of Target Customers in Asian Online Game Markets: Marketing Applications of a Two-Level SOM.	ICANN (2)	2006	DBLP DOI BibTeX RDF
26	Rachael Stanley	Computer lab management: serving our customers through communication.	SIGUCCS	2005	DBLP DOI BibTeX RDF	communication, customer, computer lab
26	Lianguan Shen, Mujun Li, Wei Zhao 0004, Ziqiang Zhou, You Li, Mei Wu, Jinjin Zheng	Web Based Cooperative Virtual Product Design Environment Shared by Designers and Customers.	CSCWD (Selected papers)	2005	DBLP DOI BibTeX RDF
26	Euijin Kim, Suresh Tadisina	Factors Impacting Customers' Initial Trust in E-Businesses: An Empirical Study.	HICSS	2005	DBLP DOI BibTeX RDF
26	Ali Movaghar 0001	On Dynamic Assignment of Impatient Customers to Parallel Queues.	DSN	2003	DBLP DOI BibTeX RDF
26	Christopher Jones	How to retire a server without stranding your customers: a small migration at the university of oregon.	SIGUCCS	2001	DBLP DOI BibTeX RDF	new server, roll-out, virtual hosts, Linux, migration, e-mail, web hosting, new service
26	Hans Daduna	On the stability of queueing systems under precedence restrictions for the service of customers.	Queueing Syst. Theory Appl.	1994	DBLP DOI BibTeX RDF	Stability theory, ergodic theory, parallel processing, database concurrency control
24	Hemant K. Bhargava, Junghee Lee, Xinxue Qu, Daewon Sun	How Should We Deal with Malicious Customers' Threats in Online Review? Perspectives of Retailers, Customers, and Platforms.	HICSS	2024	DBLP BibTeX RDF
24	Tomoki Yoshimi, Kohei Otake, Takashi Namatame	Analysis of Loyal Customers Considering Diversity of Customers.	HCI (15)	2023	DBLP DOI BibTeX RDF
24	Francesco Cappa	Big data from customers and non-customers through crowdsourcing, citizen science and crowdfunding.	J. Knowl. Manag.	2022	DBLP DOI BibTeX RDF
24	Maria Paasivaara, Jari Vanhanen, Casper Lassenius	Collaborating with industrial customers in a capstone project course: the customers' perspective.	ICSE (SEET)	2019	DBLP DOI BibTeX RDF
24	Ruirui Li 0002, Jyun-Yu Jiang, Chelsea J.-T. Ju, Wei Wang 0010	CORALS: Who Are My Potential New Customers? Tapping into the Wisdom of Customers' Decisions.	WSDM	2019	DBLP DOI BibTeX RDF
24	Edward Kasabov, Alexander James Warlow	e-Control of Online Customers: When Companies Make Customers Compliant ... Lessons for 21st Century China.	WHICEB	2018	DBLP BibTeX RDF
24	Danae Manika, Savvas Papagiannidis, Michael Bourlakis	Understanding the effects of a social media service failure apology: A comparative study of customers vs. potential customers.	Int. J. Inf. Manag.	2017	DBLP DOI BibTeX RDF
24	Rostislav Razumchik	Analysis of Finite Capacity Queue with Negative Customers and bunker for Ousted Customers using Chebyshev and Gegenbauer polynomials.	Asia Pac. J. Oper. Res.	2014	DBLP DOI BibTeX RDF
24	Srinivas R. Chakravarthy, Marcel F. Neuts	Analysis of a multi-server queueing model with MAP arrivals of regular customers and phase type arrivals of special customers.	Simul. Model. Pract. Theory	2014	DBLP DOI BibTeX RDF
24	Bin Zhang, Qinghong Xie, Xiaorong Fu, Xiaomin Yang	The impact of consumption emotions of standby customers on customer satisfaction: an empirical analysis from Chinese customers.	Int. J. Internet Enterp. Manag.	2013	DBLP DOI BibTeX RDF
24	Elchanan Mossel, Omer Tamuz	Bundling Customers: How to Exploit Trust Among Customers to Maximize Seller Profit	CoRR	2012	DBLP BibTeX RDF
24	Carmine De Nicola, Rosanna Manzo, Alexander Pechinkin, Sergey Shorgin	A Two-Priority Queueing System with Trunk Reservation, Infinite Capacity Buffers for Customers of Both Priorities, and Different Service Intensities for High-Priority and Non-priority Customers.	MACOM	2011	DBLP DOI BibTeX RDF
24	Xiaobo Wu, Qi Chen, Lingling Sheng, Ying Wang	A conceptual model of m-commerce customers' continuance intention based on the customers' perceived value.	Int. J. Mob. Learn. Organisation	2009	DBLP DOI BibTeX RDF
24	Zeeshan-ul-hassan Usmani, Amina Tariq	Influencing customers through customers - Simulation of herd behavior in supermarkets.	CICA	2009	DBLP DOI BibTeX RDF
24	Herbjørn Nysveen, Per E. Pedersen	An exploratory study of customers' perception of company web sites offering various interactive applications: moderating effects of customers' Internet experience.	Decis. Support Syst.	2004	DBLP DOI BibTeX RDF