Search results for "customer"

Hits ?▲	Authors	Title	Venue	Year	Link	Author keywords
35	Jashen Chen, Russell K. H. Ching	The Effects of Mobile Customer Relationship Management on Customer Loyalty: Brand Image Does Matter.	HICSS	2007	DBLP DOI BibTeX RDF
35	Adrian Büren, Ragnar Schierholz, Lutz M. Kolbe, Walter Brenner	Customer Knowledge Management - Improving Performance of Customer Relationship Management with Knowledge Management.	HICSS	2004	DBLP DOI BibTeX RDF
34	Panagiotis Kyriazopoulos, Athanasios Spyridakos, Evangelos Grigoroudis, Yannis Siskos, Denis Yannacopoulos	The quality of e-services: Measuring satisfaction of Internet customers.	Oper. Res.	2007	DBLP DOI BibTeX RDF	MUSA method, Internet, Customer satisfaction
34	Mo Nishiyama, Leslie J. McNeil, Holly E. Wyatt	The matrix and beyond: expanding proactive resources for customers.	SIGUCCS	2006	DBLP DOI BibTeX RDF	role-based matrix, workflow improvement, communication, knowledge management, portals, customer service, electronic documentation
34	Marie Mayer	What i learned about user support from bartending.	SIGUCCS	2001	DBLP DOI BibTeX RDF	listening, communication, customer service, user support
33	Yong Ge, Hui Xiong 0001, Wenjun Zhou 0001, Ramendra K. Sahoo, Xiaofeng Gao 0001, Weili Wu 0001	Multi-focal learning and its application to customer service support.	KDD	2009	DBLP DOI BibTeX RDF	customer service support, multi-focal learning
33	Wen-Chih Tsai, An-Pin Chen	Service oriented architecture for financial customer relationship management.	DEBS	2008	DBLP DOI BibTeX RDF	financial customer relation management, service oriented architecture
33	Diego Magro, Anna Goy	Towards a first ontology for customer relationship management.	CSTST	2008	DBLP DOI BibTeX RDF	CRM ontology, customer relationship management, enterprise ontology
33	Xinna Qu, Kulwant Singh Pawar	A Study of Relationship between Customer and Supplier in Cutlery Outsourcing.	CSCWD (Selected Papers)	2007	DBLP DOI BibTeX RDF	Manufacturing supply chains, Customer-supplier relationship, Outsourcing
33	Karen Holtzblatt	Customer-centered design for mobile applications.	Pers. Ubiquitous Comput.	2005	DBLP DOI BibTeX RDF	Customer-centered design, Field research paper prototyping, Usability
33	Matthias Enzmann, Markus Schneider 0002	Improving Customer Retention in E-Commerce through a Secure and Privacy-Enhanced Loyalty System.	Inf. Syst. Frontiers	2005	DBLP DOI BibTeX RDF	customer retention, loyalty systems, privacy, e-commerce
33	Opher Etzion, Amit Fisher, Segev Wasserkrug	e-CLV: A Modeling Approach for Customer Lifetime Evaluation in e-Commerce Domains, with an Application and Case Study for Online Auction.	Inf. Syst. Frontiers	2005	DBLP DOI BibTeX RDF	e-commerce recency frequency monetary, markov chain, customer lifetime value
33	Qiang Ye 0004, Tao Lu, Yijun Li, Wenjun Sun	Neural Network with Forgetting: An ANN Algorithm for Customer.	HICSS	2005	DBLP DOI BibTeX RDF	artificial neural network with forgetting, forgetting coefficient, customer segmentation, BP algorithm
33	Dionisis D. Kehagias, Andreas L. Symeonidis, Kyriakos C. Chatzidimitriou, Pericles A. Mitkas	Information agents cooperating with heterogenous data sources for customer-order management.	SAC	2004	DBLP DOI BibTeX RDF	customer-order management, enterprise resource planning, information agents
33	Jana Dittmann, Enrico Hauer, Claus Vielhauer, Jörg Schwenk, Eva Saar	Customer Identification for MPEG Video Based on Digital Fingerprinting.	IEEE Pacific Rim Conference on Multimedia	2001	DBLP DOI BibTeX RDF	Fingerprint watermark, coalition security, customer vector, data hiding, MPEG-video
33	Helena Ahola, Harri Oinas-Kukkonen, Timo Koivumäki	Customer Delivered Value in a Web-based Supermarket.	HICSS	2000	DBLP DOI BibTeX RDF	customer delivered value, electronic retailing, electronic shopping systems, e-shop, electronic marketing
32	Chaehan So, Wolfgang Scholl	Perceptive Agile Measurement: New Instruments for Quantitative Studies in the Pursuit of the Social-Psychological Effect of Agile Practices.	XP	2009	DBLP DOI BibTeX RDF	iteration planning, stand-up meetings, customer acceptance tests, customer access, test-driven development, continuous integration, co-location, retrospectives, agile practices, iterative approach, measurement instruments
32	Marcin Sikorski	Beyond the User Interface: Towards User-Centred Design of Online Services.	HCI (1)	2009	DBLP DOI BibTeX RDF	usability of online services, online customer behaviour, HCI, e-commerce, customer value
32	Wenjing Shang, Hong Wu, Zhimin Ji	Applying CRM in Information Product Pricing.	CONFENIS (2)	2007	DBLP DOI BibTeX RDF	CRM (Customer Relationship Management), Information products pricing, Price differentiation, Customer value
32	Kin Keung Lai, Lean Yu, Shouyang Wang, Wei Huang 0006	An Intelligent CRM System for Identifying High-Risk Customers: An Ensemble Data Mining Approach.	International Conference on Computational Science (2)	2007	DBLP DOI BibTeX RDF	ensemble data mining, high-risk customer identification, support vector machine, Customer relationship management
32	Hee Seok Song, Jae Kyeong Kim, Yeong Bin Cho, Soung Hie Kim	A Personalized Defection Detection and Prevention Procedure based on the Self-Organizing Map and Association Rule Mining: Applied to Online Game Site.	Artif. Intell. Rev.	2004	DBLP DOI BibTeX RDF	customer retention, data mining, Self-organizing map, association rule mining, customer relationship management
32	Bernd Müller, Rainer Gimnich	Planning Year 2000 transformations using standard tools: an experience report.	CSMR	1997	DBLP DOI BibTeX RDF	Year 2000 transformations, customer engagement, standard tools, coding practice, project management problem, coarse-grained planning, German insurance company, customer's site, planning, programming, computer science, experience report
32	John P. Lehoczky	Real-Time Queueing Theory.	RTSS	1996	DBLP DOI BibTeX RDF	real time queueing theory, real time system scheduling, customer timing requirements, customer lead time profile process, infinite dimensionality, heavy traffic case, lead time profile process, real time system predictability, stochastic behavior, queueing theory, multimedia systems, ATM networks, queueing models, dynamic behavior
32	Oleg Gujo	Multi-attribute Inter-enterprise Exchange of Logistics Services.	CEC/EEE	2008	DBLP DOI BibTeX RDF
32	Marina Blanton, Mikhail J. Atallah	Succinct representation of flexible and privacy-preserving access rights.	VLDB J.	2006	DBLP DOI BibTeX RDF	Privacy-preserving access rights, Flexible access rights, Compact representation
32	Dymitr Ruta, Detlef D. Nauck, Ben Azvine	K Nearest Sequence Method and Its Application to Churn Prediction.	IDEAL	2006	DBLP DOI BibTeX RDF
32	Søren Lauesen, Jens Vium	Communication gaps in a tender process.	Requir. Eng.	2005	DBLP DOI BibTeX RDF	Tender process, Integration requirements, Task and support, Use cases, COTS, Software requirements, Business goals
32	Yinghui Yang 0001, Balaji Padmanabhan	GHIC: A Hierarchical Pattern-Based Clustering Algorithm for Grouping Web Transactions.	IEEE Trans. Knowl. Data Eng.	2005	DBLP DOI BibTeX RDF	Data mining, clustering, classification, association rules, Web mining
32	Lai Lai Tung	Service Quality and Perceived Value's Impact on Satisfaction, Intention and Usage of Short Message Service (SMS).	Inf. Syst. Frontiers	2004	DBLP DOI BibTeX RDF	telecommunications, SMS, intention, satisfaction, use, service quality
32	Diane Feldman, Josephine Micallef, Dennis Mulcare	Enterprise-Wide Solutions Architecting Using UML.	ECBS	2003	DBLP DOI BibTeX RDF
32	Daniel R. Jeske, M. Akber Qureshi	Estimating the Failure Rate of Evolving Software Systems.	ISSRE	2000	DBLP DOI BibTeX RDF	NHPP Models, Failure Rate Prediction, Bayesian Methods
31	Jeongyun Heo, Sanghyun Park, Chiwon Song	A Study on the Improving Product Usability Applying the Kano's Model of Customer Satisfaction.	HCI (1)	2007	DBLP DOI BibTeX RDF	PUI(Physical User Interaction), classification of usability problem, kano’s model of customer satisfaction, Customer satisfaction, Perceived usability
31	Hengjun Zhao, Changzheng He	Objective Cluster Analysis in Value-Based Customer Segmentation Method.	WKDD	2009	DBLP DOI BibTeX RDF
31	Hiroshi Matsuura, Naotaka Morita	Layer 1 VPN NMS Based on Each VPN Customer.	APNOMS	2008	DBLP DOI BibTeX RDF	L1VPN, PCE, NMS, EJB, GMPLS
31	Dennis Kundisch, Stefan Sackmann, Markus Ruch	CRM and Customer Portfolio Management for E-Tailers.	HICSS	2008	DBLP DOI BibTeX RDF
31	Claudio S. Pinhanez	Service Systems as Customer-Intensive Systems and Its Implications for Service Science and Engineering.	HICSS	2008	DBLP DOI BibTeX RDF
31	Rupesh K. Gopal, Saroj K. Meher	Customer Churn Time Prediction in Mobile Telecommunication Industry Using Ordinal Regression.	PAKDD	2008	DBLP DOI BibTeX RDF
31	Kenji Hori, Kiyohito Yoshihara, Hiroki Horiuchi	Customer Equipment Configuration Manager for Managed Network Service Providers.	Integrated Network Management	2007	DBLP DOI BibTeX RDF
31	Sizong Wu, Weibing Yin, Guoyue Xiong	Empirical Study on the Influence of E-shopping Prejudice to E-customer Satisfaction.	ICEBE	2007	DBLP DOI BibTeX RDF
31	Yangming Zhang, Jiayin Qi, Huaying Shu, Jiantong Cao	Personalized product recommendation based on customer value hierarchy.	SMC	2007	DBLP DOI BibTeX RDF
31	Nassim Belbaly, Hind Benbya, Regis Meissonier	An Empirical Investigation of the Customer Knowledge Creation Impact on NPD Performance.	HICSS	2007	DBLP DOI BibTeX RDF
31	Sen Wu 0001, Lingyu Wu, Haiyan Jin, Shujuan Gu	Customer Ranking Authority-Hub Algorithm for Mobile Communications in China.	FSKD (3)	2007	DBLP DOI BibTeX RDF
31	Michelle Williams, Jay Packlick, Rajeev Bellubbi, Scott Coburn	How We Made Onsite Customer Work - An Extreme Success Story.	AGILE	2007	DBLP DOI BibTeX RDF
31	Guoling Lao, Zhaohui Zhang	A Three-Dimensional Customer Classification Model Based on Knowledge Discovery and Empirical Study.	APWeb/WAIM Workshops	2007	DBLP DOI BibTeX RDF
31	Chunhua Tian, Wei Ding 0002, Rongzeng Cao, Michelle Wang	Customer Future Profitability Assessment: A Data-Driven Segmentation Function Approach.	DEECS	2006	DBLP DOI BibTeX RDF
31	Kok-Wai Chew, P. M. Shingi, Mohd. Ismail Ahmad	TAM Derived Construct of Perceived Customer Value and Online Purchase Behavior: An Empirical Exploration.	I3E	2006	DBLP DOI BibTeX RDF
31	Salvatore Greco, Benedetto Matarazzo, Roman Slowinski	Rough Set Approach to Customer Satisfaction Analysis.	RSCTC	2006	DBLP DOI BibTeX RDF
31	Yukun Cao, Yunfeng Li, Xiaofeng Liao 0001	Applying Modified Fuzzy Neural Network to Customer Classification of E-Business.	WINE	2005	DBLP DOI BibTeX RDF
31	Jun Xue, Bin Liang	An empirical study of Customer Loyalty of the telecommunication industry in China.	ICEC	2005	DBLP DOI BibTeX RDF	expected repurchase, long-term purchase, staff loyalty, trust, service, recommendation, switching cost
31	Otmar Adam, Pavlina Chikova, Anja Hofer	Enabling Customer-Driven Processes in Value-Added Networks Using an Architecture for E-Collaboration.	ICEBE	2005	DBLP DOI BibTeX RDF
31	Takeshi Kurosawa, Akiya Inoue, Ken Nishimatsu	Service Demand Analysis Using Customer-choice Behavior Modeling, with Consideration of Awareness and Perception.	EEE	2005	DBLP DOI BibTeX RDF
31	Jin Xiao, Raouf Boutaba	Customer-centric network upgrade strategy: maximizing investment benefits for enhanced service quality.	NOMS (1)	2004	DBLP DOI BibTeX RDF
31	Alexander Holland 0001	Modeling Uncertainty in Decision Support Systems for Customer Call Center.	Fuzzy Days	2004	DBLP DOI BibTeX RDF	bayesian networks, probabilities, uncertainties, decision support systems, decision making, fuzzy sets, Call centers
31	Luca Canetta, Naoufel Cheikhrouhou, Rémy Glardon, Nikolai Iliev	Supporting electronic sales channels deployment through the analysis of customer preferences.	SMC (5)	2004	DBLP DOI BibTeX RDF
31	Yukari Iseyama, Satoru Takahashi, Kazuhiko Tsuda	A Study of Knowledge Extraction from Free Text Data in Customer Satisfaction Survey.	KES	2004	DBLP DOI BibTeX RDF
31	Yoshinori Fukue, Masayuki Kessoku, Kazuhiko Tsuda	Extracting Purchase Patterns in Convenience Store E-Commerce Market Using Customer Cube Analysis.	KES	2004	DBLP DOI BibTeX RDF
31	Chien-Chang Hsu, Chang-Wen Deng	An Intelligent Interface for Customer Behaviour Analysis from Interaction Activities in Electronic Commerce.	IEA/AIE	2004	DBLP DOI BibTeX RDF
31	Rick Mugridge, Bruce A. MacDonald, Partha S. Roop	A Customer Test Generator for Web-Based Systems.	XP	2003	DBLP DOI BibTeX RDF
31	Angela Martin, James Noble 0001, Robert Biddle	Being Jane Malkovich: A Look Into the World of an XP Customer.	XP	2003	DBLP DOI BibTeX RDF
30	Sung-Ju Kim, Dong-Sik Yun, Byung-Soo Chang	Association Analysis of Customer Services from the Enterprise Customer Management System.	ICDM	2006	DBLP DOI BibTeX RDF
30	Mohamed Khalifa 0001, Kathy Ning Shen	Effects of Electronic Customer Relationship Management on Customer Satisfaction: A Temporal Model.	HICSS	2005	DBLP DOI BibTeX RDF
30	Jakita Owensby Thomas, Yolanda A. Rankin, Neil H. Boyette	Self service technologies: eliminating pain points of traditional call centers.	CHIMIT	2009	DBLP DOI BibTeX RDF	self service technologies, traditional call center, customer support
30	Masakazu Takahashi, Toshiyuki Nakao, Kazuhiko Tsuda, Takao Terano	Generating Dual-Directed Recommendation Information from Point-of-Sales Data of a Supermarket.	KES (2)	2008	DBLP DOI BibTeX RDF	Dual-Directed Recommendation, Collaborative Filtering System, Customer Preference, Recommendation Systems
30	Yukio Ohsawa, Takuma Hosoda, Takeshi Ui, Misato Ueda, Hirofumi Tanaka	RFID Tags Without Customers ID in Book Library for Detecting Latent Interest of User Group.	KES (2)	2007	DBLP DOI BibTeX RDF	Customer group, Marketing, RFID tags, Chance Discovery
30	Siriluck Rotchanakitumnuai, Mark Speece	The impact of web-based service on switching cost: evidence from Thai internet banking.	ICEC	2005	DBLP DOI BibTeX RDF	customer relationships, web barriers, web benefits, switching cost
30	Naoki Abe, Naval K. Verma, Chidanand Apté, Robert Schroko	Cross channel optimized marketing by reinforcement learning.	KDD	2004	DBLP DOI BibTeX RDF	customer life time value, reinforcement learning, CRM, cost sensitive learning, targeted marketing
30	Tammy Hohlt, Kristina A. Cunningham	Teamwork is the heart of technology.	SIGUCCS	2003	DBLP DOI BibTeX RDF	computing sites, employee satisfaction, general access, policies and guidelines, residence halls, sites operations, support center, evaluations, training, teamwork, incentives, customer service, classroom, mentoring, hiring, distributed software, flexible scheduling
30	V. Robin Rohit, D. Sampath	Agents Based Collaborative Framework for B2C Business Model and Related Services.	IICS	2001	DBLP DOI BibTeX RDF	Intelligent Software, Internet, WWW, Software Agents, E-Business, Customer Relationship Management (CRM)
30	Dennis Kundisch, Peter Wolfersberger, David Calaminus, Elisabeth Klöpfer	Enabling eCCRM: Content Model and Management for Financial eServices.	HICSS	2001	DBLP DOI BibTeX RDF	Customer Model, Matching, Content Model, Financial Services
29	Anna M. Wichansky	Customer Boards as Vehicles of Change in Enterprise Software User Experience.	HCI (8)	2009	DBLP DOI BibTeX RDF	customer boards, user experience, enterprise software
29	Hui Chen, Zheng Li	A Study of the Structure of Chinese Customer Satisfaction in a Web-Based Shopping Environment.	ITNG	2008	DBLP DOI BibTeX RDF	online shopper, customer satisfation, structure
29	Chang K. Cho, Minjoo Jung, Chai-Woo Lee, Sangwoo Bahn, Myung Hwan Yun	A New Framework on Measuring Customer Perceived Value in Service Interface Design.	APCHI	2008	DBLP DOI BibTeX RDF	New service design, Customer Perceived Value (CPV), User centered design, Mobile service
29	Zbigniew J. Pasek, Pawel Pawlewski, Jesús A. Trujillo	Modeling of Customer Behavior in a Mass-Customized Market.	DCAI	2008	DBLP DOI BibTeX RDF	Product variety, decision making, customer satisfaction
29	Shantanu Godbole, Shourya Roy	Text to Intelligence: Building and Deploying a Text Mining Solution in the Services Industry for Customer Satisfaction Analysis.	IEEE SCC (2)	2008	DBLP DOI BibTeX RDF	Customer Satisfaction Analysis, Text Classification, Contact Center
29	Peter Paauwe, Peter van der Putten, Michiel C. van Wezel	DTMC: an actionable e-customer lifetime value model based on markov chains and decision trees.	ICEC	2007	DBLP DOI BibTeX RDF	e-commerce, markov chains, marketing, CART, customer lifetime value
29	Paul F. Schikora, Michael R. Godfrey	Connect Time Limits and Customer Service Levels in Dial-up Modem Pools.	J. Netw. Syst. Manag.	2006	DBLP DOI BibTeX RDF	Modem pool, time limits, simulation, customer service, retrial queue
29	Ruey-Shun Chen, Ruey-Chyi Wu, J. Y. Chen	Data Mining Application in Customer Relationship Management of Credit Card Business.	COMPSAC (2)	2005	DBLP DOI BibTeX RDF	Data mining, Customer relationship management, Credit card
29	Jing Wu, Zheng Lin 0002	Research on customer segmentation model by clustering.	ICEC	2005	DBLP DOI BibTeX RDF	segmentation model, clustering analysis, customer segmentation
29	Slinger Jansen, Sjaak Brinkkemper, Gerco Ballintijn, Arco van Nieuwland	Integrated Development and Maintenance of Software Products to Support Efficient Updating of Customer Configurations: A Case Study in Mass Market ERP Software.	ICSM	2005	DBLP DOI BibTeX RDF	product software, software delivery, deployment, customer relationship management, software configuration management, product data management
29	Lian Yan, Richard H. Wolniewicz, Robert H. Dodier	Predicting Customer Behavior in Telecommunications.	IEEE Intell. Syst.	2004	DBLP DOI BibTeX RDF	customer behavior prediction, calibration, data cleaning, data reduction, data representation, imbalanced data, ROC curve, data preparation, decision network
29	Karen Holtzblatt, Pekka Ketola, Thea Turner	Techniques for designing mobile applications with customer data.	CHI Extended Abstracts	2004	DBLP DOI BibTeX RDF	customer-centered design, mobile devices, user-centered design, user interface design, application design
29	Diane Lambert, José C. Pinheiro	Mining a stream of transactions for customer patterns.	KDD	2001	DBLP DOI BibTeX RDF	dynamic database, histograms, signatures, Approximate queries, incremental updates, customer profiles, massive data
29	Matt Alofs	In the outpost trenches: bridging physical gaps in customer service.	SIGUCCS	2001	DBLP DOI BibTeX RDF	internal communication, limitations of phone support, customer service
29	Jean-Hugues Chauchat, Ricco Rakotomalala, Didier Robert	Sampling Strategies for Targeting Rare Groups from a Bank Customer Database.	PKDD	2000	DBLP DOI BibTeX RDF	customer targeting, targeting quality coefficient, imbalanced database, decision tree, application, sampling
27	JungKook Lee, Juline E. Mills	Exploring Tourist Satisfaction with Mobile Technology.	ENTER	2007	DBLP DOI BibTeX RDF	the American Customer Satisfaction Model (ACSM), mobile technology, Mobile commerce, customer satisfaction
27	Mike Yohe, Rick AmRhein	I.T.'s not your parents' library: no box required.	SIGUCCS	2005	DBLP DOI BibTeX RDF	FISH!, culture change, collaboration, information technology, library, customer service, customer satisfaction, personal learning environment, synergy, scholarship
27	Cathy O'Bryan	Online and instructor-led technical training: a charge-back model that works!	SIGUCCS	2005	DBLP DOI BibTeX RDF	charge back, charters, cost recovery, customer relations, online professional development, project charters, technical training, training courses, training sessions, workforce training, project management, online learning, customer service, professional development
27	Victor S. Y. Lo	The True Lift Model - A Novel Data Mining Approach to Response Modeling in Database Marketing.	SIGKDD Explor.	2002	DBLP DOI BibTeX RDF	customer development, interaction effect, response modeling, treatment effect, true lift, upselling and cross-selling, data mining, knowledge discovery, predictive modeling, customer relationship management, database marketing
27	Moshe Sidi, Hanoch Levy, Steve W. Fuhrmann	A queueing network with a single cyclically roving server.	Queueing Syst. Theory Appl.	1992	DBLP DOI BibTeX RDF	Summary of notation Bi, B i * (s) service time of a customer at queue i and its LST, bi, bi (2) mean and second moment of Bi, R i * (s) duration of switch-over period from queue i and its LST, ri mean and second moment of Ri, r, r(2) mean and second moment of i N =1Ri, i external arrival rate of type-i customers, i total arrival rate into queue i, i utilization of queue i, i=i, system utilization i N =1i, c=E[C] the expected cycle length, X i j number of customers in queue j when queue i is polled, Xi=X i i number of customers residing in queue i when it is polled, fi(j), X i * number of customers residing in queue i at an arbitrary moment, Yi the duration of a service period of queue i, Ti the waiting time and sojourn time of an arbitary customer at queue i, F*(z1, z2,..., zN) GF of number of customers present at the queues at arbitrary moments, Fi(z1, z2,..., zN) GF of number of customers present at the queues at polling instants of queue i, ¯Fi(z1, z2,...,zN) GF of number of customers present at the queues at switching instants of queue i, Vi(z1, z2,..., zN) GF of number of customers present at the queues at service initiation instants at queue i, ¯Vi(z1,z2,...,zN) GF of number of customers present at the queues at service completion instants at queue i, Ri, ri, Wi
27	Tsukasa Ishigaki, Yoichi Motomura, Masako Dohi, Makiko Kouchi, Masaaki Mochimaru	Knowledge extraction by probabilistic cognitive structure modeling using a Bayesian network for use by a retail service.	MEDES	2009	DBLP DOI BibTeX RDF	production analysis, Bayesian network, knowledge discovery, probabilistic modeling
27	Zhen Zhang, K. H. (Kane) Kim, Myeong-Ho Kang, Tianran Zhou, Byung-Ho Chung, Shin-Hyo Kim, Seok-Joon Lee	An E-Cash Based Implementation Model for Facilitating Anonymous Purchasing of Information Products.	ICISS	2009	DBLP DOI BibTeX RDF	payment gateway, Anonymous, encryption, mix, purchasing, e-cash, information product
27	Stan Kurkovsky	Four roles of instructor in software engineering projects.	ITiCSE	2008	DBLP DOI BibTeX RDF	role of instructor, software engineering project
27	Xuegong Ding	Product Configuration on the Semantic Web Using Multi-Agent.	ICNSC	2008	DBLP DOI BibTeX RDF
27	Satchidananda Dehuri, Sung-Bae Cho	A novel particle swarm optimization for multiple campaigns assignment problem.	CSTST	2008	DBLP DOI BibTeX RDF	Gaussian function, multiple campaign assignment problem, particle swarm optimization
27	Hee-Choon Lee, Seok Jun Lee, Young-Jun Chung	A Study on the Improved Collaborative Filtering Algorithm for Recommender System.	SERA	2007	DBLP DOI BibTeX RDF
27	Malrey Lee, Kang Yun Jeong	A Component for Management System and Ubiquitous Environment.	ICIC (1)	2006	DBLP DOI BibTeX RDF
27	Jerzy R. Nawrocki, Lukasz Olek	UC Workbench - A Tool for Writing Use Cases and Generating Mockups.	XP	2005	DBLP DOI BibTeX RDF
27	Rahul Bhaskar, Yi Zhang	CRM Systems Used for Targeting Market: A Case at Cisco Systems.	ICEBE	2005	DBLP DOI BibTeX RDF
27	Barbara H. Wixom, Paul Gray, Hugh J. Watson	Data Warehousing - Minitrack Introduction.	HICSS	2001	DBLP DOI BibTeX RDF
27	Athanassios Tsiolis, Mary K. Vernon	Group-Guaranteed Channel Capacity in Multimedia Storage Servers.	SIGMETRICS	1997	DBLP DOI BibTeX RDF