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Publication years (Num. hits)
1993-2002 (24) 2003-2004 (18) 2005-2006 (16) 2007-2009 (23) 2010-2018 (16) 2019-2023 (12)
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article(17) book(1) inproceedings(90) phdthesis(1)
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Found 109 publication records. Showing 109 according to the selection in the facets
Hits ? Authors Title Venue Year Link Author keywords
153Christian J. Sinnett, Tammy Barr OSU helpdesk: a cost-effective helpdesk solution for everyone. Search on Bibsonomy SIGUCCS The full citation details ... 2004 DBLP  DOI  BibTeX  RDF scheduling, open source, service level agreements, inventory, helpdesk, support tools, knowledgebase, call tracking, management tools
145Christian J. Sinnett, Tammy Barr Building a champagne helpdesk on a beer budget. Search on Bibsonomy SIGUCCS The full citation details ... 2004 DBLP  DOI  BibTeX  RDF scheduling, open source, service level agreements, inventory, helpdesk, support tools, knowledgebase, call tracking, management tools
133Betsy Black, E. Axel Larsson A case study: implementing supportworks professional helpdesk at drew university. Search on Bibsonomy SIGUCCS The full citation details ... 2004 DBLP  DOI  BibTeX  RDF analysts, helpdesk professional, supportworks, database, helpdesk, knowledgebase, service level, microsoft access, call tracking
124Matthew R. Link Transforming support: from helpdesk to information center. Search on Bibsonomy SIGUCCS The full citation details ... 2002 DBLP  DOI  BibTeX  RDF root cause management, customer service, communications management, problem management
95Wei Zhou, Takami Yasuda, Shigeki Yokoi E-namoSupport: A Web-Based Helpdesk Support Environment for Senior Citizens. Search on Bibsonomy WEBIST (Selected Papers) The full citation details ... 2006 DBLP  DOI  BibTeX  RDF Information Cycle Model, Lifelong learning, Helpdesk, Frequently Asked Questions
79Kevin F. White, Wayne G. Lutters, Anita Komlodi Towards virtualizing the helpdesk: assessing the relevance of knowledge across distance. Search on Bibsonomy CHIMIT The full citation details ... 2008 DBLP  DOI  BibTeX  RDF virtual helpdesk, knowledge management, relevance, organizational memory, information reuse, cross-organizational
79Matthew J. Conlon Overhaul your helpdesk ticketing system. Search on Bibsonomy SIGUCCS The full citation details ... 2007 DBLP  DOI  BibTeX  RDF request, ticketing system, web-based software, work request, tracking, knowledge base, helpdesk, incident, customer support, problem, desktop support, ticket, issue, service desk
79Vladimir Sklenar, Martin Radvanský, Michal Dobes Navigation in Knowledge-Based System for Helpdesk Based on FCA. Search on Bibsonomy ICCS The full citation details ... 2007 DBLP  DOI  BibTeX  RDF Knowledge-Based Systems, Case Based Reasoning, Formal Concept Analysis, Helpdesk
66Laurie Fox, Shawn M. Plummer Opening the lines of communications with open source software. Search on Bibsonomy SIGUCCS The full citation details ... 2006 DBLP  DOI  BibTeX  RDF RT, SUNY Geneseo, ticket management, communication, open source, help desk, best practical
63Mat Felthousen Save the sprint across campus: bring the classroom to the helpdesk. Search on Bibsonomy SIGUCCS The full citation details ... 2007 DBLP  DOI  BibTeX  RDF classroom support, crestron, helpdesk
63Teresa Chipman Creating and managing a helpdesk in a multicultural environment. Search on Bibsonomy SIGUCCS The full citation details ... 2007 DBLP  DOI  BibTeX  RDF communication, documentation, cultures, location, helpdesk, student workers
58Cindy Dooling, Richard Bertrand IT professional development and helpdesk support on a shoestring budget or renewable resources. Search on Bibsonomy SIGUCCS The full citation details ... 2007 DBLP  DOI  BibTeX  RDF academic support, administrative support, communication, training, computers, staffing, principles
54Jeroen Geuze, Peter Desain, Joop Ringelberg Re-phrase: chat-by-click: a fundamental new mode of human communication over the internet. Search on Bibsonomy CHI Extended Abstracts The full citation details ... 2008 DBLP  DOI  BibTeX  RDF full text processing, web service, communication, conversation, chat, helpdesk, dialog systems, frequently asked questions
54April Krukowski, Mark Reynolds Students as service champions: a success story. Search on Bibsonomy SIGUCCS The full citation details ... 2004 DBLP  DOI  BibTeX  RDF second-level, management, support, students, staffing, helpdesk
54Jeffrey Lane, Annette Cutino, Marilyn McMillan Adventures in XSC: our six-week countdown to extended service coverage. Search on Bibsonomy SIGUCCS The full citation details ... 2002 DBLP  DOI  BibTeX  RDF extended service, staff training, standard operating procedures, helpdesk, incident management, new services
50John Saul, Betsy Black, Erik Larsson Helpdesk.Drew.Edu: Home Growing a Helpdesk Solution Using Open-Source Technology. Search on Bibsonomy SIGUCCS The full citation details ... 2000 DBLP  DOI  BibTeX  RDF
46Trisha Guy Backstage at the helpdesk (poster). Search on Bibsonomy SIGUCCS The full citation details ... 1999 DBLP  DOI  BibTeX  RDF computer center, university, helpdesk
46Katherine Motsuk The Student HelpDesk: Student Information Technology Support at Georgetown University. Search on Bibsonomy SIGUCCS The full citation details ... 1999 DBLP  DOI  BibTeX  RDF helpdesk, student staff, student support
41Satoru Sasaki, Atsushi Fujii A method for helpdesk-oriented question answering. Search on Bibsonomy IUCS The full citation details ... 2009 DBLP  DOI  BibTeX  RDF question answering, web retrieval
41Renata S. S. Guizzardi, Lora Aroyo, Gerd Wagner 0001 Agent-Oriented Knowledge Management in Learning Environments: A Peer-to-Peer Helpdesk Case Study. Search on Bibsonomy AMKM The full citation details ... 2003 DBLP  DOI  BibTeX  RDF
41Chittibabu Govindarajulu The status of helpdesk support. Search on Bibsonomy Commun. ACM The full citation details ... 2002 DBLP  DOI  BibTeX  RDF
41Sheila Garfield, Stefan Wermter Recurrent Neural Learning for Helpdesk Call Routing. Search on Bibsonomy ICANN The full citation details ... 2002 DBLP  DOI  BibTeX  RDF
38Julia Kosatka, Anita Bhakta From yellow stickies to the world-wide web: the evolution of problem tracking at the University of Houston. Search on Bibsonomy SIGUCCS The full citation details ... 2004 DBLP  DOI  BibTeX  RDF RightNowTechnologies, burnout, console, fileMaker pro, collaboration, web, tracking, e-mail, helpdesk, notification system, remedy, self-service
38Simon Kissler Using intelligent e services to empower users and decrease first-level support issues. Search on Bibsonomy SIGUCCS The full citation details ... 2002 DBLP  DOI  BibTeX  RDF knowledge base, e-services, helpdesk, user support
33Joe Lim University of Toronto Mississauga: "the one" project. Search on Bibsonomy SIGUCCS The full citation details ... 2007 DBLP  DOI  BibTeX  RDF centralizing systems, enhancing student experience, help desk, id
33Sheila Garfield, Stefan Wermter Call classification using recurrent neural networks, support vector machines and finite state automata. Search on Bibsonomy Knowl. Inf. Syst. The full citation details ... 2006 DBLP  DOI  BibTeX  RDF Spontaneous language, Classification, Support-vector machines, Recurrent neural networks, Finite-state automata
33Karen McRitchie Student leadership teams: does the benefit outweigh their egos? Search on Bibsonomy SIGUCCS The full citation details ... 2006 DBLP  DOI  BibTeX  RDF student leadership, student staff management
33Mo Nishiyama, Leslie J. McNeil, Holly E. Wyatt The matrix and beyond: expanding proactive resources for customers. Search on Bibsonomy SIGUCCS The full citation details ... 2006 DBLP  DOI  BibTeX  RDF role-based matrix, workflow improvement, communication, knowledge management, portals, customer service, electronic documentation
25Beatriz Bernárdez 0001, José Ignacio Panach, José Antonio Parejo, Amador Durán Toro, Natalia Juristo, Antonio Ruiz-Cortés An empirical study to evaluate the impact of mindfulness on helpdesk employees. Search on Bibsonomy Sci. Comput. Program. The full citation details ... 2023 DBLP  DOI  BibTeX  RDF
25Desiree Mayer, Angela Kailus Der NFDI4Culture Helpdesk - ein Beratungsangebot für die Kulturwissenschaften. Search on Bibsonomy DHd The full citation details ... 2023 DBLP  DOI  BibTeX  RDF
25Iman Ataee Langroudy, Marinus Pennings, Dhruva Chakravorty, Honggao Liu CIBot: Integrating and Automating Researcher Support in Cyberinfrastructure Helpdesk Operations. Search on Bibsonomy PEARC The full citation details ... 2023 DBLP  DOI  BibTeX  RDF
25Anastasia Terzi, Eleni Akritidou, Matina Bibi Enhancing User Experience: Virtual Assistants in Greek University Helpdesk Service. Search on Bibsonomy PCI The full citation details ... 2023 DBLP  DOI  BibTeX  RDF
25Reece Nicholls, Ryan Fellows, Steve Battle, Hisham Ihshaish Problem Classification for Tailored Helpdesk Auto-Replies. Search on Bibsonomy CoRR The full citation details ... 2022 DBLP  DOI  BibTeX  RDF
25Reece Nicholls, Ryan Fellows, Steve Battle, Hisham Ihshaish Problem Classification for Tailored Helpdesk Auto-replies. Search on Bibsonomy ICANN (4) The full citation details ... 2022 DBLP  DOI  BibTeX  RDF
25Zhaohao Zeng, Tetsuya Sakai DCH-2: A Parallel Customer-Helpdesk Dialogue Corpus with Distributions of Annotators' Labels. Search on Bibsonomy CoRR The full citation details ... 2021 DBLP  BibTeX  RDF
25Siu Hin Ng, Yen-Chun Huang, Sheng-Jie Lin, Yung-Chun Chang Context-dependent Features Fusion with BERT for Evaluating Multi-Turn Customer-Helpdesk Dialogues. Search on Bibsonomy WI/IAT The full citation details ... 2021 DBLP  DOI  BibTeX  RDF
25Shivali Agarwal, Jayachandu Bandlamudi, Atri Mandal, Anupama Ray, Giriprasad Sridhara Automated Assignment of Helpdesk Email Tickets: An AI Lifecycle Case Study. Search on Bibsonomy AI Mag. The full citation details ... 2020 DBLP  DOI  BibTeX  RDF
25Akhil Kumar 0001, Siyuan Liu Analyzing a Helpdesk Process Through the Lens of Actor Handoff Patterns. Search on Bibsonomy BPM (Forum) The full citation details ... 2020 DBLP  DOI  BibTeX  RDF
25Judit Kumuthini, Lyndon Zass, Sumir Panji, Samson P. Salifu, Jonathan K. Kayondo, Victoria Nembaware, Mamana Mbiyavanga, Ajayi Olabode, Ali Kishk, Gordon Wells, Nicola J. Mulder The H3ABioNet helpdesk: an online bioinformatics resource, enhancing Africa's capacity for genomics research. Search on Bibsonomy BMC Bioinform. The full citation details ... 2019 DBLP  DOI  BibTeX  RDF
25Atri Mandal, Nikhil Malhotra, Shivali Agarwal, Anupama Ray, Giriprasad Sridhara Automated Dispatch of Helpdesk Email Tickets: Pushing the Limits with AI. Search on Bibsonomy AAAI The full citation details ... 2019 DBLP  DOI  BibTeX  RDF
25Zhaohao Zeng, Cheng Luo 0001, Lifeng Shang, Hang Li 0001, Tetsuya Sakai Towards Automatic Evaluation of Customer-Helpdesk Dialogues. Search on Bibsonomy J. Inf. Process. The full citation details ... 2018 DBLP  DOI  BibTeX  RDF
25Atri Mandal, Nikhil Malhotra, Shivali Agarwal, Anupama Ray, Giriprasad Sridhara Cognitive system to achieve human-level accuracy in automated assignment of helpdesk email tickets. Search on Bibsonomy CoRR The full citation details ... 2018 DBLP  BibTeX  RDF
25Pawel Kamocki, Erik Ketzan, Julia Wildgans, Andreas Witt CLARIN Legal Information Plattformen und Legal Helpdesk. Search on Bibsonomy DHd The full citation details ... 2018 DBLP  DOI  BibTeX  RDF
25Solomiia Fedushko, Yuriy Syerov Classification of Medical Online Helpdesk Users. Search on Bibsonomy IREHI The full citation details ... 2018 DBLP  BibTeX  RDF
25Mayur Patidar, Puneet Agarwal, Lovekesh Vig, Gautam Shroff Automatic Conversational Helpdesk Solution using Seq2Seq and Slot-filling Models. Search on Bibsonomy CIKM The full citation details ... 2018 DBLP  DOI  BibTeX  RDF
25Atri Mandal, Nikhil Malhotra, Shivali Agarwal, Anupama Ray, Giriprasad Sridhara Cognitive System to Achieve Human-Level Accuracy in Automated Assignment of Helpdesk Email Tickets. Search on Bibsonomy ICSOC The full citation details ... 2018 DBLP  DOI  BibTeX  RDF
25F. Ismaili, A. Bulku, B. A. Caushi Analysis, design and implementation of a helpdesk management system - Case study "Albanian Radio Television". Search on Bibsonomy MIPRO The full citation details ... 2018 DBLP  DOI  BibTeX  RDF
25Spyros Gkezerlis, Dimitris Kalles Decision Trees for Helpdesk Advisor Graphs. Search on Bibsonomy CoRR The full citation details ... 2017 DBLP  BibTeX  RDF
25Leandro Noer Alassia, Cecilia Palermo, F. Recondo, María Victoria Giussi, Adriana Stieben, Analía Baum, Fernán Gonzalez Bernaldo de Quirós Managing User Needs During the EHR Implementation in Buenos Aires City: The HelpDesk Role. Search on Bibsonomy MedInfo The full citation details ... 2017 DBLP  DOI  BibTeX  RDF
25Zhaohao Zeng, Cheng Luo 0001, Lifeng Shang, Hang Li 0001, Tetsuya Sakai Test Collections and Measures for Evaluating Customer-Helpdesk Dialogues. Search on Bibsonomy EVIA@NTCIR The full citation details ... 2017 DBLP  BibTeX  RDF
25Lukas Povoda, Akshaj Arora, Sahitya Singh, Radim Burget, Malay Kishore Dutta Emotion recognition from helpdesk messages. Search on Bibsonomy ICUMT The full citation details ... 2015 DBLP  DOI  BibTeX  RDF
25R. Kevin Chapman Re-Inventing the Helpdesk. Again. In Five Weeks or Less. Search on Bibsonomy SIGUCCS The full citation details ... 2015 DBLP  DOI  BibTeX  RDF
25Si Sun, Xiaomu Zhou, Julia Adler-Milstein, Kai Zheng 0002 Ten Types of Clinician Questions: A Study of CPOE Helpdesk Phone Logs. Search on Bibsonomy AMIA The full citation details ... 2013 DBLP  BibTeX  RDF
25Rachael Cottam, Jeff Goff, Peter Nguyen Extending the centralized helpdesk functionality to improve decentralized support. Search on Bibsonomy SIGUCCS The full citation details ... 2012 DBLP  DOI  BibTeX  RDF
25Dingding Wang 0001, Tao Li 0001, Shenghuo Zhu, Yihong Gong iHelp: An Intelligent Online Helpdesk System. Search on Bibsonomy IEEE Trans. Syst. Man Cybern. Part B The full citation details ... 2011 DBLP  DOI  BibTeX  RDF
25Leonel Morgado, Paulo Reis, Fausto de Carvalho, Tiago Ribeiro 0002, Pedro Mestre, Carlos Serôdio Architecture for transparent helpdesk system with multimodal presence. Search on Bibsonomy SOCA The full citation details ... 2010 DBLP  DOI  BibTeX  RDF
25Thomas Beckers 0002, Ingo Frommholz, Ralf Bönning Multi-facet Classification of E-mails in a Helpdesk Scenario. Search on Bibsonomy LWA The full citation details ... 2009 DBLP  BibTeX  RDF
25Shenghuo Zhu, Tao Li 0001, Zhiyuan Chen 0003, Dingding Wang 0001, Yihong Gong Dynamic active probing of helpdesk databases. (PDF / PS) Search on Bibsonomy Proc. VLDB Endow. The full citation details ... 2008 DBLP  DOI  BibTeX  RDF
25Jörg Benze HelpDesk-Systeme der Telekommunikationsbranche: der Weg zum aktiven Infrastrukturmanagement. Search on Bibsonomy 2007   RDF
25Matthias Nückles, Anna Ertelt The problem of describing a problem: Supporting laypersons in presenting their queries to the Internet-based helpdesk. Search on Bibsonomy Int. J. Hum. Comput. Stud. The full citation details ... 2006 DBLP  DOI  BibTeX  RDF
25Jochen Malinowski, Daniel J. Hinz Diffusion of Helpdesk Systems - The Influence of Personal Networks on the Level of Adoption. Search on Bibsonomy PACIS The full citation details ... 2006 DBLP  BibTeX  RDF
25Wei Zhou, Takami Yasuda, Shigeki Yokoi E-Namosupport: A Web-Based Helpdesk Support Environment for Senior Citizens. Search on Bibsonomy WEBIST (2) The full citation details ... 2006 DBLP  BibTeX  RDF
25Jörg Benze Untersuchung von HelpDesk-Systemen der Kommunikationsbranche. Search on Bibsonomy 2005   RDF
25Nils Einar Eide, Andreas N. Blaafadt, Baard H. Rehn Johansen, Frode Eika Sandnes DIGIMIMIR: A Tool for Rapid Situation Analysis of Helpdesk and Support Email. Search on Bibsonomy LISA The full citation details ... 2004 DBLP  BibTeX  RDF
25Anssi Karhinen, Juha Kuusela, Marco Sandrini Software Architecture Helpdesk. Search on Bibsonomy PFE The full citation details ... 2003 DBLP  DOI  BibTeX  RDF
25Conny Kühne, Daniel Pauer, Claus Rautenstrauch Ein Helpdesk-System zur Bearbeitung von Anliegen Studierender am Beispiel der VGU. Search on Bibsonomy Wirtschaftsinformatik (1) The full citation details ... 2003 DBLP  BibTeX  RDF
25Schubert Foo, Siu Cheung Hui, Peng-Chor Leong Web-based intelligent helpdesk-support environment. Search on Bibsonomy Int. J. Syst. Sci. The full citation details ... 2002 DBLP  DOI  BibTeX  RDF
25Charlie Hitlin, Catherine Roy, Dean Tallman eDesk Online - Internal Development and Deployment of HelpDesk Management Software. Search on Bibsonomy SIGUCCS The full citation details ... 2000 DBLP  DOI  BibTeX  RDF
25Gordon Davies, Brian J. Garner Telematics helpdesk for external students of computing at Deakin University. Search on Bibsonomy ITiCSE-WGR The full citation details ... 1999 DBLP  DOI  BibTeX  RDF
25Jim E. Greer, Gordon I. McCalla, John Cooke, Jason A. Collins, Vive Kumar, Andrew Bishop, Julita Vassileva The Intelligent Helpdesk: Supporting Peer-Help in a University Course. Search on Bibsonomy Intelligent Tutoring Systems The full citation details ... 1998 DBLP  DOI  BibTeX  RDF
25Lisa Gregory-Mix A Student-run Helpdesk at Cornell University - Does it Work? Search on Bibsonomy SIGUCCS The full citation details ... 1998 DBLP  DOI  BibTeX  RDF
25Dawn E. Hewitt, Jonathan Bolte Knowledge Bases: How to Build a Virtual Helpdesk (and why, and how much). Search on Bibsonomy SIGUCCS The full citation details ... 1998 DBLP  DOI  BibTeX  RDF
25Malcolm Bradley, Ray Dawson Reducing the cost of IT ownership using feedback from the IT helpdesk. Search on Bibsonomy Softw. Qual. J. The full citation details ... 1997 DBLP  DOI  BibTeX  RDF cost of ownership, whole life cost, metrics, information technology, failure
25Linda Littleton HDD: a helpdesk database. Search on Bibsonomy SIGUCCS The full citation details ... 1994 DBLP  DOI  BibTeX  RDF
25Annette B. Littrell Training Helpdesk: using students to beat the odds. Search on Bibsonomy SIGUCCS The full citation details ... 1993 DBLP  DOI  BibTeX  RDF
21Karen J. McRitchie Technology consultants: a successful generation of student staff. Search on Bibsonomy SIGUCCS The full citation details ... 2009 DBLP  DOI  BibTeX  RDF student staffing, training, management, helpdesk, lab management
21Cindy Dooling, Shahra Meshkaty Collaborating outsourcing of the IT help desk. Search on Bibsonomy SIGUCCS The full citation details ... 2009 DBLP  DOI  BibTeX  RDF collaboration, email, outsourcing, portal, students, helpdesk, faculty, employees
21Yvonne Clark, Peggy Shuffstall If we build it will you come? Search on Bibsonomy SIGUCCS The full citation details ... 2009 DBLP  DOI  BibTeX  RDF building relationships, user-support content, collaborate, communicate, community, train, documentation, support, customer service, helpdesk, user support, customer support
21Tamera Aune, Nick Sonsteby, Jessie Twaddle, Steve Vogt How to host a regional conference: GusDay. Search on Bibsonomy SIGUCCS The full citation details ... 2008 DBLP  DOI  BibTeX  RDF collaboration, learning, management, innovation, educational technology, helpdesk, conference
21Maurizio Lancia, Roberto Puccinelli, Flavio Lombardi Feasibility and benefits of migrating towards JEE: a real life case. Search on Bibsonomy PPPJ The full citation details ... 2007 DBLP  DOI  BibTeX  RDF JEE, financial accounting, human resource management systems, Java, helpdesk, open standards
21Joelle Faulks Outsource this!: broaden support and reduce staff burnout. Search on Bibsonomy SIGUCCS The full citation details ... 2004 DBLP  DOI  BibTeX  RDF blended support, blended support model, budget restraints, burn out, outsource tier 1 support, rising expectations, tier 1 support, innovative, outsource, helpdesk
21Lynda S. LaRoche, Julianne M. Miranda, Angela P. Smock, Theresa A. M. Noble Computing labs and technology classroom (CLTC) initiative: a model for distributed support. Search on Bibsonomy SIGUCCS The full citation details ... 2003 DBLP  DOI  BibTeX  RDF collaborative project management, planning and policy, technology classrooms, helpdesk, computing labs, user services, distributed support
21Kim Washburn, Janice G. El-Bayoumi UNB's single site service source. Search on Bibsonomy SIGUCCS The full citation details ... 2003 DBLP  DOI  BibTeX  RDF web, service, support, help desk, helpdesk
21Gary Doucette, Ginger LeBlanc The call tracking system. Search on Bibsonomy SIGUCCS The full citation details ... 2002 DBLP  DOI  BibTeX  RDF communication, training, organization, helpdesk, call tracking
21Stephen Tucker, Andrew Pigou, Thom D. Zaugg e-Learning: making it happen now. Search on Bibsonomy SIGUCCS The full citation details ... 2002 DBLP  DOI  BibTeX  RDF e-learning, healthcare, technology, content, helpdesk, learners
16Danco Davcev, Marjan Arsic, Dalibor Ilievski A Mobile User Interface for Business Knowledge Management (BKM). Search on Bibsonomy HCI (8) The full citation details ... 2009 DBLP  DOI  BibTeX  RDF Adaptable mobile interface, XML Agents, Web services, Fuzzy logic, Pocket PC
16Beth Rugg, Lisa Efing A centralized approach to managing a large student staff. Search on Bibsonomy SIGUCCS The full citation details ... 2009 DBLP  DOI  BibTeX  RDF student employment, scheduling, training, management, centralization, recruitment, supervision, budgeting
16Janet L. Kourik, Jiangping Wang Reduce pressure on students and it services via software-vendor programs and hosting. Search on Bibsonomy SIGUCCS The full citation details ... 2009 DBLP  DOI  BibTeX  RDF software support, software vendor hosting, software licensing, IT services
16Marco Avvenuti, Alessio Vecchio Mobile visual access to legacy voice-based applications. Search on Bibsonomy Mobility Conference The full citation details ... 2009 DBLP  DOI  BibTeX  RDF Java micro edition, mobile devices, Android, VoiceXML
16Charles Pak The near real time statistical asset priority driven (nrtsapd) risk assessment methodology. Search on Bibsonomy SIGITE Conference The full citation details ... 2008 DBLP  DOI  BibTeX  RDF risk assessment, asset management
16Kevin F. White, Wayne G. Lutters Structuring cross-organizational knowledge sharing. Search on Bibsonomy GROUP The full citation details ... 2007 DBLP  DOI  BibTeX  RDF cross-organization, expertise recommendation, ontology, trust, knowledge management, profiles, social computing, organizational memory, qualitative research, socio-technical
16Guillermo de Jesús Hoyos-Rivera, Roberta Lima-Gomes, Roberto Willrich, Jean-Pierre Courtiat CoLab: A New Paradigm and Tool for Collaboratively Browsing the Web. Search on Bibsonomy IEEE Trans. Syst. Man Cybern. Part A The full citation details ... 2006 DBLP  DOI  BibTeX  RDF
16Cindy Dooling, Jeff White, Cathy Lee Software management. Search on Bibsonomy SIGUCCS The full citation details ... 2006 DBLP  DOI  BibTeX  RDF administrative support, communication, training, computers, audit, licenses, software management, principles
16Raymond Gable VOIP in a university call center. Search on Bibsonomy SIGUCCS The full citation details ... 2006 DBLP  DOI  BibTeX  RDF ACD, IP contact center, agent dashboard, frontrange solutions, help center, service, VOIP, help desk, call center
16Sameer Bajaj, Lee S. Sproull The impact of structure and medium on choice and recall in profile assessment. Search on Bibsonomy CHI Extended Abstracts The full citation details ... 2006 DBLP  DOI  BibTeX  RDF expert finder, profile data, social judgment, choice
16Saeed Rajput, Jihong Chen, Sam Hsu State based authentication. Search on Bibsonomy ACM Southeast Regional Conference (2) The full citation details ... 2005 DBLP  DOI  BibTeX  RDF rule-based attack, syllable attack, security, authentication, access control, attack, password, help-desk, vulnerabilities, dictionary attack, unauthorized access, password management
16Jolanta Soltis, Pritesh P. Patel, Brian Whitworth Designing a new employee orientation (NEO) system. Search on Bibsonomy SIGUCCS The full citation details ... 2005 DBLP  DOI  BibTeX  RDF orientation, computing resources, employee
16Holger Brocks, Henning Meyer, Thomas Kamps Flexible Exception Handling in a Multi-Agent Enactment Model for Knowledge-Intensive Processes. Search on Bibsonomy IAT The full citation details ... 2005 DBLP  DOI  BibTeX  RDF
16Minhui Xie, Mark Tomlinson, Bobby Bodenheimer Interface design for a modern software ticketing system. Search on Bibsonomy ACM Southeast Regional Conference The full citation details ... 2004 DBLP  DOI  BibTeX  RDF trouble-ticketing, user interface design, XUL
16Adel Al-Taitoon, Carsten Sørensen Supporting Mobile Professionals in Global Banking: The Role of Global ICT-Support Call-Centres. Search on Bibsonomy HICSS The full citation details ... 2004 DBLP  DOI  BibTeX  RDF
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