Search results for "desk"

Hits ?▲	Authors	Title	Venue	Year	Link	Author keywords
158	Sean Stockburger, Teresa Fernandez	Virtual onsite support: using internet chat and remote control to improve customer service.	SIGUCCS	2002	DBLP DOI BibTeX RDF	lotus, sametime, technology, support, help desk, remote control
113	Haruo Noma, Yasuyuki Yanagida, Nobuji Tetsutani	The Proactive Desk : A New Force Display System for a Digital Desk Using a 2-DOF Linear Induction Moto.	VR	2003	DBLP DOI BibTeX RDF
113	Rachel Daigle	Student workers: the heart of the help desk.	SIGUCCS	2003	DBLP DOI BibTeX RDF	help desk, customer support, student workers
97	Jen Whiting, Peter Everett	Surviving your success.	SIGUCCS	2001	DBLP DOI BibTeX RDF	help desk managers, tools for success, your worst nightmare, communication
93	Ryan Christopher Tucker, Nathan Carpenter	Read all about it!: help desk newsletter informs and enlightens organization.	SIGUCCS	2009	DBLP DOI BibTeX RDF	newsletter, communications, statistics, help desk
93	Kristi Evans, W. Teresa Jones	Building an IT help desk: from zero to hero.	SIGUCCS	2005	DBLP DOI BibTeX RDF	management, help desk, student workers
93	Kathy Kirchner	Going from 0 to 60 in 20 years: transitioning a help desk into a multi-function support center.	SIGUCCS	2005	DBLP DOI BibTeX RDF	support, help desk, staffing, consolidation
93	John Gormly	Rapid help desk revitalization.	SIGUCCS	2003	DBLP DOI BibTeX RDF	professional staff, systems, help desk, students
93	Akira Takano, Yuko Yurugi, Atsushi Kanaegami	Procedure based help desk system.	IUI	2000	DBLP DOI BibTeX RDF	case based reasoning, help desk, guidance
87	Zon-Yin Shae, Dinesh Garg, Rajarshi Bhose, Ritabrata Mukherjee, Sinem Güven	Efficient Internet Chat Services for Help Desk Agents.	IEEE SCC	2007	DBLP DOI BibTeX RDF
87	Rachel Niedzwiecki, Macauley Peterson	Help desk support: to be or not to be eligible.	SIGUCCS	2002	DBLP DOI BibTeX RDF	service level agreement, customer service
83	Karla Nelson, Tammie Kramolis, Teresa Kramolis	Open your eyes...speak your mind...help desk communicating.	SIGUCCS	2005	DBLP DOI BibTeX RDF	Baylor University, DOWN, frontRange solutions, communication, IT, help desk, content management system, knowledgebase, heat
83	Sylvia Maxwell, Regina Davis	From soup to nuts the comprehensive IT help desk.	SIGUCCS	2005	DBLP DOI BibTeX RDF	processes and procedures, collaboration, tools, support, help desk
83	Yoichi Sato, Yoshinori Kobayashi, Hideki Koike	Fast Tracking of Hands and Fingertips in Infrared Images for Augmented Desk Interface.	FG	2000	DBLP DOI BibTeX RDF	augmented desk interface, template matching, infrared images, perceptual user interface, finger tracking
77	Michael Blanco, Kay White	Reactive to proactive support: a corn dance.	SIGUCCS	2006	DBLP DOI BibTeX RDF	cross-training, support desk, work-study, security, performance, project management, malware, virus, staffing
73	Scott Chamberlain	Winning all around, providing a help desk service point at the learning commons.	SIGUCCS	2009	DBLP DOI BibTeX RDF	scheduling, management, help desk, customer service, supervision, budgeting
73	Vivian Pair, Debby Boyle	Internal and external communication and collaboration: building a strong help desk environment.	SIGUCCS	2005	DBLP DOI BibTeX RDF	operational level agreements, collaboration, help desk, partnership
73	Regina Davis, Sylvia Maxwell	The comprehensive IT help desk: a single point-of-contact for the university community.	SIGUCCS	2004	DBLP DOI BibTeX RDF	processes and procedures, collaboration, tools, support, help desk
67	Hideki Koike, Yoichi Sato, Yoshinori Kobayashi	Integrating paper and digital information on EnhancedDesk: a method for realtime finger tracking on an augmented desk system.	ACM Trans. Comput. Hum. Interact.	2001	DBLP DOI BibTeX RDF	finger/hand recognition, infrared camera, computer vision, education, Augmented reality, perceptive user interfaces, computer-supported learning
67	Mehmet H. Göker, Thomas Roth-Berghofer, Ralph Bergmann, Thomas Pantleon, Ralph Traphöner, Stefan Wess, Wolfgang Wilke	The Development of HOMER: A Case-Based CAD/CAM Help-Desk Support Tool.	EWCBR	1998	DBLP DOI BibTeX RDF
67	Amy Magno, Thomas Bohlke	From 0 - 60 in 4.2 seconds supporting the RESNET.	SIGUCCS	2005	DBLP DOI BibTeX RDF	cleanAccess, help desk, resNet, VLAN
67	Kim Washburn, Janice G. El-Bayoumi	UNB's single site service source.	SIGUCCS	2003	DBLP DOI BibTeX RDF	web, service, support, help desk, helpdesk
62	Niki Serakiotou, Aime Diaw, Thomas Bui, Richard Roberts 0002, Carolynne White	From help desk and resnet to "Best Service Center in Town".	SIGUCCS	2008	DBLP DOI BibTeX RDF	residential college support, restechs, service operation, support, help desk, student workers
62	Padej Phomasakha Na Sakolnakorn, Phayung Meesad	Decision Tree-Based Model for Automatic Assignment of IT Service Desk Outsourcing in Banking Business.	SNPD	2008	DBLP DOI BibTeX RDF	IT service desk, automatic assignment, text mining, decision tree, knowledge discovery, outsourcing
62	Christine Halverson, Thomas Erickson, Mark S. Ackerman	Behind the help desk: evolution of a knowledge management system in a large organization.	CSCW	2004	DBLP DOI BibTeX RDF	ethnography, help desk, distributed cognition, design approaches, frequently asked questions
62	Alison Cruess	Transforming a help desk from average to excellent.	SIGUCCS	2002	DBLP DOI BibTeX RDF	centralized and decentralized support, staff training, service, help desk, change management, user support, limited resources
62	Zoonky Lee, Yongbeom Kim, Sang-Gun Lee	The Influences of Media Choice on Help Desk Performance Perception.	HICSS	2001	DBLP DOI BibTeX RDF	media choice, end-user satisfaction, Help desk, media richness theory
61	H. Howie Huang, Andrew S. Grimshaw	Automated performance control in a virtual distributed storage system.	GRID	2008	DBLP DOI BibTeX RDF
57	Amiram Hayardeny, Shachar Fienblit, Eitan Farchi	Concurrent and Distributed Desk Checking.	IPDPS	2004	DBLP DOI BibTeX RDF
57	Yoichi Sato, Kenji Oka, Hideki Koike, Yasuto Nakanishi	Video-Based Tracking of User's Motion for Augmented Desk Interface.	FGR	2004	DBLP DOI BibTeX RDF
57	Wendy Ju, Leonardo Bonanni, Richard Ribón Fletcher, Rebecca Hurwitz, Tilke Judd, Rehmi Post, Matthew Reynolds, Jennifer Yoon	Origami Desk: integrating technological innovation and human-centric design.	Symposium on Designing Interactive Systems	2002	DBLP DOI BibTeX RDF	design innovation, electric field sensing, interactive projection, luminous interface, interaction design, tangible interface, radio-frequency
56	Nathan Carpenter, Ryan Tucker	You want us to support WHAT?!? negotiation, delivery and cultivation: the gateway to excellent service deployment.	SIGUCCS	2009	DBLP DOI BibTeX RDF	management, applications, project management, services, SLA, help desk, customer service, lifecycle, knowledgebase
56	Debbie Mojta	Communities of practice: dare to share the knowledge.	SIGUCCS	2004	DBLP DOI BibTeX RDF	learning, knowledge management, training, management, communities of practice, help desk, organizational learning, student staff
56	Teresa Fernandez, Sean Stockburger	Full-time staff boldly go where no part-time student has gone before.	SIGUCCS	2002	DBLP DOI BibTeX RDF	full-time staff, staffing models, help desk, customer service
52	Dave Bradstreet, Mark Chast, Kristi Ziehl	Ursula or ariel?: is your help desk application evil or good in the eyes of your support staff.	SIGUCCS	2007	DBLP DOI BibTeX RDF	RFP, testing, help desk, computer support
52	Alfred Padeletti, Berthenia Coltrane, Richard Kline	Customer service: help for the help desk.	SIGUCCS	2005	DBLP DOI BibTeX RDF	support, help desk, customer support
52	Lea H. Snyder	Expanding help desk services: the benefits of student S.O.S.	SIGUCCS	2003	DBLP DOI BibTeX RDF	on-site assistance, performance, measurement, management, accountability, help desk, customer service, student staff, student consultants
52	Sue R. Bauer, Cindy Grether	A model of successful collaboration and integration of help desk/computer training services and resources.	SIGUCCS	2002	DBLP DOI BibTeX RDF	employee orientation, employee turnover, resource integration, training, management, technology, help desk, human resources
52	Thomas Brown, Richard C. Thomas	Finger Tracking for the Digital Desk.	AUIC	2000	DBLP DOI BibTeX RDF	Digital Desk, augmented reality, finger tracking, Fitts Law
52	William Newman, Pierre Wellner	A Desk Supporting Computer-Based Interaction with Paper Documents.	CHI	1992	DBLP DOI BibTeX RDF	desk, user interface, interaction technique, input device, display, workstation, document recognition, desktop
52	Christopher H. King	Same campus, different worlds.	SIGUCCS	2008	DBLP DOI BibTeX RDF	reorg, education, help desk, higher education, reorganization, CIO, chief information officer, service desk
48	Mary C. Twitchell	Moving from helpless desk to help desk: practical strategies for improving customer service in a multi-function university help desk.	SIGUCCS	1997	DBLP DOI BibTeX RDF
48	Sergio Valerio, Jean Pereira, Leonel Morgado, Pedro Mestre, Carlos Serôdio, Fausto de Carvalho	Second Life Information Desk System Using Instant Messaging and Short Messaging Service Technologies.	VS-GAMES	2009	DBLP DOI BibTeX RDF	Information Desk, virtual worlds, SMS, Help Desk, Messaging, Second Life
46	Shereese Thomas	Making help desk training interactive and interesting for student technicians.	SIGUCCS	2009	DBLP DOI BibTeX RDF	calltacker, instructional design, blackboard
46	Morteza Zahedi, Hamed Rahimov, Forough Soleymani	A Two-Level Automatic Help Desk Based on a New Statistical Approach.	ICIW	2008	DBLP DOI BibTeX RDF	Online Help Desks, Technical Support Group, Web Services, Statistical Approach
46	Thomas Roth-Berghofer	Learning from HOMER, a Case-Based Help Desk Support System.	LSO	2004	DBLP DOI BibTeX RDF
46	Thomas Hermann 0001, Thomas Henning, Helge J. Ritter	Gesture Desk - An Integrated Multi-modal Gestural Workplace for Sonification.	Gesture Workshop	2003	DBLP DOI BibTeX RDF
46	Hideki Koike, Yoichi Sato, Yoshinori Kobayashi, Hiroaki Tobita, Motoki Kobayashi	Interactive textbook and interactive Venn diagram: natural and intuitive interfaces on augmented desk system.	CHI	2000	DBLP DOI BibTeX RDF	finger/hand recognition, information retrieval, computer vision, education, augmented reality, Venn diagram, computer supported learning
46	Kimberly H. Brookes, Susan K. Lees	Oh no!: they want me to support students' computers...?	SIGUCCS	2005	DBLP DOI BibTeX RDF	self-help, help desk, customer service, student support
42	Alisa Kongthon, Chatchawal Sangkeettrakarn, Sarawoot Kongyoung, Choochart Haruechaiyasak	Implementing an online help desk system based on conversational agent.	MEDES	2009	DBLP DOI BibTeX RDF	help desk system, natural language processing, conversational agent, language understanding
42	Daisuke Iwai, Kosuke Sato	Limpid desk: see-through access to disorderly desktop in projection-based mixed reality.	VRST	2006	DBLP DOI BibTeX RDF	color reflectance compensation, projection-based mixed reality, smart desk, transparentizing documents
42	Geoffrey Sperl	Taming the help desk.	SIGUCCS	2006	DBLP DOI BibTeX RDF	training, management, planning, help desk, leadership, professional development
42	Dianne Brotherson	Has your help desk graduated yet?	SIGUCCS	2002	DBLP DOI BibTeX RDF	centralized software distribution, remote control software, help desk
42	Debbie Mojta	Building a community of practice at the help desk.	SIGUCCS	2002	DBLP DOI BibTeX RDF	learning, training, management, help desk, student staff
42	Richard Kirchmeyer	The consolidated help desk.	SIGUCCS	2002	DBLP DOI BibTeX RDF	support, help desk, customer service
42	Kenji Oka, Yoichi Sato, Hideki Koike	Real-Time Tracking of Multiple Fingertips and Gesture Recognition for Augmented Desk Interface Systems.	FGR	2002	DBLP DOI BibTeX RDF	augmented desk interface systems, Human Computer Interaction, gesture recognition, real-time image processing, finger tracking
42	John V. Roberts	Track-it!: help desk automation.	SIGUCCS	2001	DBLP DOI BibTeX RDF	track-it!, work order, software, automation, help desk, inventory
42	Ethan Benatan, Jerry McGarrity	Developing student help desk consultants: a skill-based modular approach.	SIGUCCS	2001	DBLP DOI BibTeX RDF	employee training, help desk employees, skill building, student employees
40	Kathy Lyons, Martin Wolske	Me and my shadow.	SIGUCCS	2006	DBLP DOI BibTeX RDF	collaboration, education, training, team-building
40	Annie Saunders	Online solutions: looking to the future of knowledgeBase management.	SIGUCCS	2004	DBLP DOI BibTeX RDF	retrieval, information, knowledgebase, on-line documentation
40	José Antonio Macías Iglesias, Pablo Castells	Dynamic web page authoring by example using ontology-based domain knowledge.	IUI	2003	DBLP DOI BibTeX RDF	knowledge-based UI design, model-based paradigm, ontology, programming by example
36	Cindy Dooling, Shahra Meshkaty	Collaborating outsourcing of the IT help desk.	SIGUCCS	2009	DBLP DOI BibTeX RDF	collaboration, email, outsourcing, portal, students, helpdesk, faculty, employees
36	Timothy W. Simpson, Mary Frecker, Russell R. Barton, Ling Rothrock	Graphical and text-based design interfaces for parameter design of an I-beam, desk lamp, aircraft wing, and job shop manufacturing system.	Eng. Comput.	2007	DBLP DOI BibTeX RDF	Simulation, Visualization, Graphical user interface, Metamodels, Design optimization
36	Kristi Evans, Geoffrey Sperl	The proper care and feeding of your help desk.	SIGUCCS	2007	DBLP DOI BibTeX RDF	appreciation, performance, training, motivation, recognition, change, staffing, turnover, rewards
36	Ingrid Zukerman, Yuval Marom	A corpus-based approach to help-desk response generation.	CIMCA/IAWTIC	2006	DBLP DOI BibTeX RDF
36	Zhenyao Mo, John P. Lewis, Ulrich Neumann	SmartCanvas: a gesture-driven intelligent drawing desk system.	IUI	2005	DBLP DOI BibTeX RDF	support vector machine, gesture recognition, intelligent user interface
36	Yuval Marom, Ingrid Zukerman	Analysis and Synthesis of Help-Desk Responses.	KES (3)	2005	DBLP DOI BibTeX RDF
36	Mark Kriegsman, Ralph Barletta	Building a Case-Based Help Desk Application.	IEEE Expert	1993	DBLP DOI BibTeX RDF
36	Rebecca Klein, Matthew Smith 0004	Pursuing the peak of excellence: Wiki as a knowledge base.	SIGUCCS	2008	DBLP DOI BibTeX RDF	collaboration, communication, training, Wiki, knowledge base, information, help desk, technical support
36	Janice G. El-Bayoumi	Leveraging student owned laptops on campus: I can't connect to the network. can you help me?	SIGUCCS	2005	DBLP DOI BibTeX RDF	security, support, help desk, customer service, laptops
36	David Davenport	Developing an eLearning support model.	SIGUCCS	2005	DBLP DOI BibTeX RDF	doIT, online learning, support, help desk, eLearning, course, management system
36	Quentin Calder	Facing budgetary shortfalls?: ways to keep IT staffing, while saving important monies for critical use.	SIGUCCS	2002	DBLP DOI BibTeX RDF	on-site assistance, training, management, help desk, student staff, student consultants
36	Janet Belew	Students helping students in residence: how suite it is...	SIGUCCS	2001	DBLP DOI BibTeX RDF	computing advisors, residential computing, student services, student training, orientation, help desk, customer service, students, student employees, student consultants, ResNet
36	Jerilyn Prescott, Tom Kilty, Gary Franklin, Andrew Cleary, Tony D. Lovgren, Angie Mai	Evolution of three help desks.	SIGUCCS	2001	DBLP DOI BibTeX RDF	support center, help desk, higher education
32	Daniel Zielasko, Benjamin Weyers, Torsten W. Kuhlen	Travel Your Desk? An Office Desk Substitution and its Effects on Cybersickness, Presence and Performance in an HMD-based Exploratory Analysis Task.	VR	2019	DBLP DOI BibTeX RDF
32	Daniel Zielasko, Benjamin Weyers, Torsten W. Kuhlen	A Non-Stationary Office Desk Substitution for Desk-Based and HMD-Projected Virtual Reality.	VR	2019	DBLP DOI BibTeX RDF
32	Maiju Hjelt, Nestori Syynimaa	Quality Management in Service Desk - How Does Service Desk Managers Define and Measure Quality.	ICEIS (2)	2018	DBLP DOI BibTeX RDF
32	Daisuke Iwai, Sawako Hanatani, Chinatsu Horii, Kosuke Sato	Limpid Desk: Transparentizing Documents on Real Desk in Projection-Based Mixed Reality.	VR	2006	DBLP DOI BibTeX RDF
32	Haruo Noma, Shunsuke Yoshida, Yasuyuki Yanagida, Nobuji Tetsutani	The Proactive Desk: A New Haptic Display System for a Digital Desk Using a 2-DOF Linear Induction Motor.	Presence Teleoperators Virtual Environ.	2004	DBLP DOI BibTeX RDF
32	Zhiying Zhou, Farzam Farbiz, Xiangdong Chen, Adrian David Cheok, Lin Wei	Magic music desk: a multi-modal embodied interactive desk.	IWEC	2002	DBLP BibTeX RDF
32	Cynthia A. Burdick	Teaching Our Customers to Help Themselves: The Resource Desk as the Next Step in the Evolution of the Help Desk Environment.	SIGUCCS	2000	DBLP DOI BibTeX RDF
32	Carol L. Smith	Building a help desk from scratch, with no staff, no equipment and no money: molding novice student consultants into seasoned help desk operators.	SIGUCCS	1996	DBLP DOI BibTeX RDF
32	Jeffrey R. Yost	From the Editor's Desk.	IEEE Ann. Hist. Comput.	2010	DBLP DOI BibTeX RDF	IEEE Annals, From the Editor's Desk
32	Jeffrey R. Yost	From the Editor's Desk.	IEEE Ann. Hist. Comput.	2010	DBLP DOI BibTeX RDF	Annals, From the Editor's Desk
32	Marko Jäntti, Jaakko Kalliokoski	Identifying Knowledge Management Challenges in a Service Desk: A Case Study.	eKNOW	2010	DBLP DOI BibTeX RDF	knowledge management, service support, service desk
32	Lena Mamykina, Catherine G. Wolf	Evolution of Contact Point: a case study of a help desk and its users.	CSCW	2000	DBLP DOI BibTeX RDF	user-centered design, case study, design process, help desk, user needs
32	Robert Prince, Jianwen Su, Hong Tang, Yonggang Zhao	The design of an interactive online help desk in the Alexandria Digital Library.	WACC	1999	DBLP DOI BibTeX RDF	online help desk, online support, user interface, collaboration, digital library
32	Jerry Martin	Training Help Desk Students: The Never Ending Task.	SIGUCCS	1999	DBLP DOI BibTeX RDF	training, help desk, students
32	Kelly Wainwright, Bret Ingerman	Home Growing Help Desk Software.	SIGUCCS	1999	DBLP DOI BibTeX RDF	help desk, call center, call tracking
32	Daneen Walko	Implementing a 24-hour Help Desk at the University of Pittsburgh.	SIGUCCS	1999	DBLP DOI BibTeX RDF	24 hour help desk, call center, support services
32	Theresa Duhart, Paul Monaghan, Tom Aldrich	Creating the customer service team: an ongoing process.	SIGUCCS	1999	DBLP DOI BibTeX RDF	small schools, support partnership agreement, help desk, customer service, service desk
30	Joana Trimble Gandara, Michelle Eastland	Collaborate, plan, deploy, and train: office 2007 in the classrooms and labs across campus.	SIGUCCS	2008	DBLP DOI BibTeX RDF	microsoft office 2007, software maintenance, training, computer education, computer training
30	Stephen Wassef	Moving mountains in Motown: trailblazing technology at the Wayne State University PC clinic.	SIGUCCS	2008	DBLP DOI BibTeX RDF	Cisco Clean Access Agent, Dynamic Host Configuration Protocol (dhcp), Lightweight Directory Access Protocol (ldap), network authentication
30	Stacey B. Morales	Do you want to leave a trail or make a path?	SIGUCCS	2008	DBLP DOI BibTeX RDF	management, service, support, customer service, ITIL
30	Beth Ann Hockey, David P. Miller	A demonstration of a conversationally guided smart wheelchair.	ASSETS	2007	DBLP DOI BibTeX RDF	spoken dialogue system, assistive robotics
30	Michelle Bautista, Bryan Lee	A recharge model for end user computing support: yes! people pay us to fix their computers.	SIGUCCS	2006	DBLP DOI BibTeX RDF	recharge model, faculty, desktop, staff, computer support, funding, subscription
30	Jennifer S. Whiting	Moving IT beyond IT.	SIGUCCS	2006	DBLP DOI BibTeX RDF	career advancement, management, technology
30	José A. Macías 0001, Pablo Castells	Finding Iteration Patterns in Dynamic Web Page Authoring.	EHCI/DS-VIS	2004	DBLP DOI BibTeX RDF
30	Jiwon Kim, Steven M. Seitz, Maneesh Agrawala	Video-based document tracking: unifying your physical and electronic desktops.	UIST	2004	DBLP DOI BibTeX RDF	intelligent office, interactive desktop, video analysis, document recognition
30	Don Rea, Keelan Cleary	See for yourself: implementing web-based remote observation/control.	SIGUCCS	2001	DBLP DOI BibTeX RDF