|
|
Venues (Conferences, Journals, ...)
|
|
GrowBag graphs for keyword ? (Num. hits/coverage)
Group by:
The graphs summarize 1047 occurrences of 599 keywords
|
|
|
Results
Found 962 publication records. Showing 962 according to the selection in the facets
Hits ?▲ |
Authors |
Title |
Venue |
Year |
Link |
Author keywords |
158 | Sean Stockburger, Teresa Fernandez |
Virtual onsite support: using internet chat and remote control to improve customer service. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 30th annual ACM SIGUCCS conference on User services: Charting Bold Courses - New Worlds in User Services, Providence, Rhode Island, USA, November 20-23, 2002, pp. 143-147, 2002, ACM, 1-58113-564-5. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
lotus, sametime, technology, support, help desk, remote control |
113 | Haruo Noma, Yasuyuki Yanagida, Nobuji Tetsutani |
The Proactive Desk : A New Force Display System for a Digital Desk Using a 2-DOF Linear Induction Moto. ![Search on Bibsonomy](Pics/bibsonomy.png) |
VR ![In: IEEE Virtual Reality Conference 2003 (VR 2003), 22-26 March 2003, Los Angeles, CA, USA, Proceedings, pp. 217-224, 2003, IEEE Computer Society, 0-7695-1882-6. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
|
113 | Rachel Daigle |
Student workers: the heart of the help desk. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 31st Annual ACM SIGUCCS Conference on User Services 2003, San Antonio, TX, USA, September 21-24, 2003, pp. 193-195, 2003, ACM, 1-58113-665-X. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
help desk, customer support, student workers |
97 | Jen Whiting, Peter Everett |
Surviving your success. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 29th Annual ACM SIGUCCS Conference on User Services 2001, Portland, Oregon, USA, October 17-20, 2001, pp. 210-214, 2001, ACM, 1-58113-382-0. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP DOI BibTeX RDF |
help desk managers, tools for success, your worst nightmare, communication |
93 | Ryan Christopher Tucker, Nathan Carpenter |
Read all about it!: help desk newsletter informs and enlightens organization. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the ACM SIGUCCS Fall Conference on User Services 2009, St. Louis, Missouri, USA, October 11-14, 2009, pp. 111-118, 2009, ACM, 978-1-60558-477-5. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
newsletter, communications, statistics, help desk |
93 | Kristi Evans, W. Teresa Jones |
Building an IT help desk: from zero to hero. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 33rd Annual ACM SIGUCCS Conference on User Services 2005, Monterey, CA, USA, November 6-9, 2005, pp. 68-74, 2005, ACM, 1-59593-200-3. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
management, help desk, student workers |
93 | Kathy Kirchner |
Going from 0 to 60 in 20 years: transitioning a help desk into a multi-function support center. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 33rd Annual ACM SIGUCCS Conference on User Services 2005, Monterey, CA, USA, November 6-9, 2005, pp. 132-137, 2005, ACM, 1-59593-200-3. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
support, help desk, staffing, consolidation |
93 | John Gormly |
Rapid help desk revitalization. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 31st Annual ACM SIGUCCS Conference on User Services 2003, San Antonio, TX, USA, September 21-24, 2003, pp. 159-162, 2003, ACM, 1-58113-665-X. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
professional staff, systems, help desk, students |
93 | Akira Takano, Yuko Yurugi, Atsushi Kanaegami |
Procedure based help desk system. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IUI ![In: Proceedings of the 5th International Conference on Intelligent User Interfaces, IUI 2000, New Orleans, LA, USA, January 9-12, 2000, pp. 264-271, 2000, ACM, 1-58113-134-8. The full citation details ...](Pics/full.jpeg) |
2000 |
DBLP DOI BibTeX RDF |
case based reasoning, help desk, guidance |
87 | Zon-Yin Shae, Dinesh Garg, Rajarshi Bhose, Ritabrata Mukherjee, Sinem Güven |
Efficient Internet Chat Services for Help Desk Agents. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IEEE SCC ![In: 2007 IEEE International Conference on Services Computing (SCC 2007), 9-13 July 2007, Salt Lake City, Utah, USA, pp. 589-596, 2007, IEEE Computer Society, 0-7695-2925-9. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
|
87 | Rachel Niedzwiecki, Macauley Peterson |
Help desk support: to be or not to be eligible. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 30th annual ACM SIGUCCS conference on User services: Charting Bold Courses - New Worlds in User Services, Providence, Rhode Island, USA, November 20-23, 2002, pp. 89-94, 2002, ACM, 1-58113-564-5. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
service level agreement, customer service |
83 | Karla Nelson, Tammie Kramolis, Teresa Kramolis |
Open your eyes...speak your mind...help desk communicating. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 33rd Annual ACM SIGUCCS Conference on User Services 2005, Monterey, CA, USA, November 6-9, 2005, pp. 253-256, 2005, ACM, 1-59593-200-3. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
Baylor University, DOWN, frontRange solutions, communication, IT, help desk, content management system, knowledgebase, heat |
83 | Sylvia Maxwell, Regina Davis |
From soup to nuts the comprehensive IT help desk. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 33rd Annual ACM SIGUCCS Conference on User Services 2005, Monterey, CA, USA, November 6-9, 2005, pp. 211-213, 2005, ACM, 1-59593-200-3. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
processes and procedures, collaboration, tools, support, help desk |
83 | Yoichi Sato, Yoshinori Kobayashi, Hideki Koike |
Fast Tracking of Hands and Fingertips in Infrared Images for Augmented Desk Interface. ![Search on Bibsonomy](Pics/bibsonomy.png) |
FG ![In: 4th IEEE International Conference on Automatic Face and Gesture Recognition (FG 2000), 26-30 March 2000, Grenoble, France, pp. 462-467, 2000, IEEE Computer Society, 0-7695-0580-5. The full citation details ...](Pics/full.jpeg) |
2000 |
DBLP DOI BibTeX RDF |
augmented desk interface, template matching, infrared images, perceptual user interface, finger tracking |
77 | Michael Blanco, Kay White |
Reactive to proactive support: a corn dance. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 34th Annual ACM SIGUCCS Conference on User Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006, pp. 28-31, 2006, ACM, 1-59593-438-3. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
cross-training, support desk, work-study, security, performance, project management, malware, virus, staffing |
73 | Scott Chamberlain |
Winning all around, providing a help desk service point at the learning commons. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the ACM SIGUCCS Fall Conference on User Services 2009, St. Louis, Missouri, USA, October 11-14, 2009, pp. 151-156, 2009, ACM, 978-1-60558-477-5. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
scheduling, management, help desk, customer service, supervision, budgeting |
73 | Vivian Pair, Debby Boyle |
Internal and external communication and collaboration: building a strong help desk environment. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 33rd Annual ACM SIGUCCS Conference on User Services 2005, Monterey, CA, USA, November 6-9, 2005, pp. 305-309, 2005, ACM, 1-59593-200-3. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
operational level agreements, collaboration, help desk, partnership |
73 | Regina Davis, Sylvia Maxwell |
The comprehensive IT help desk: a single point-of-contact for the university community. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 32nd Annual ACM SIGUCCS Conference on User Services 2004, Baltimore, MD, USA, October 10-13, 2004, pp. 37-39, 2004, ACM, 1-58113-869-5. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
processes and procedures, collaboration, tools, support, help desk |
67 | Hideki Koike, Yoichi Sato, Yoshinori Kobayashi |
Integrating paper and digital information on EnhancedDesk: a method for realtime finger tracking on an augmented desk system. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ACM Trans. Comput. Hum. Interact. ![In: ACM Trans. Comput. Hum. Interact. 8(4), pp. 307-322, 2001. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP DOI BibTeX RDF |
finger/hand recognition, infrared camera, computer vision, education, Augmented reality, perceptive user interfaces, computer-supported learning |
67 | Mehmet H. Göker, Thomas Roth-Berghofer, Ralph Bergmann, Thomas Pantleon, Ralph Traphöner, Stefan Wess, Wolfgang Wilke |
The Development of HOMER: A Case-Based CAD/CAM Help-Desk Support Tool. ![Search on Bibsonomy](Pics/bibsonomy.png) |
EWCBR ![In: Advances in Case-Based Reasoning, 4th European Workshop, EWCBR-98, Dublin, Ireland, September 1998, Proceedings, pp. 346-357, 1998, Springer, 3-540-64990-5. The full citation details ...](Pics/full.jpeg) |
1998 |
DBLP DOI BibTeX RDF |
|
67 | Amy Magno, Thomas Bohlke |
From 0 - 60 in 4.2 seconds supporting the RESNET. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 33rd Annual ACM SIGUCCS Conference on User Services 2005, Monterey, CA, USA, November 6-9, 2005, pp. 202-204, 2005, ACM, 1-59593-200-3. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
cleanAccess, help desk, resNet, VLAN |
67 | Kim Washburn, Janice G. El-Bayoumi |
UNB's single site service source. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 31st Annual ACM SIGUCCS Conference on User Services 2003, San Antonio, TX, USA, September 21-24, 2003, pp. 237-239, 2003, ACM, 1-58113-665-X. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
web, service, support, help desk, helpdesk |
62 | Niki Serakiotou, Aime Diaw, Thomas Bui, Richard Roberts 0002, Carolynne White |
From help desk and resnet to "Best Service Center in Town". ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 36th Annual ACM SIGUCCS Conference on User Services 2008, Portland, OR, USA, October 19-22, 2008, pp. 27-32, 2008, ACM, 978-1-60558-074-6. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
residential college support, restechs, service operation, support, help desk, student workers |
62 | Padej Phomasakha Na Sakolnakorn, Phayung Meesad |
Decision Tree-Based Model for Automatic Assignment of IT Service Desk Outsourcing in Banking Business. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SNPD ![In: Ninth ACIS International Conference on Software Engineering, Artificial Intelligence, Networking and Parallel/Distributed Computing, SNPD 2008, In conjunction with Second International Workshop on Advanced Internet Technology and Applications, August 6-8, 2008, Phuket, Thailand, pp. 387-392, 2008, IEEE Computer Society, 978-0-7695-3263-9. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
IT service desk, automatic assignment, text mining, decision tree, knowledge discovery, outsourcing |
62 | Christine Halverson, Thomas Erickson, Mark S. Ackerman |
Behind the help desk: evolution of a knowledge management system in a large organization. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CSCW ![In: Proceedings of the 2004 ACM Conference on Computer Supported Cooperative Work, CSCW 2004, Chicago, Illinois, USA, November 6-10, 2004, pp. 304-313, 2004, ACM, 1-58113-810-5. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
ethnography, help desk, distributed cognition, design approaches, frequently asked questions |
62 | Alison Cruess |
Transforming a help desk from average to excellent. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 30th annual ACM SIGUCCS conference on User services: Charting Bold Courses - New Worlds in User Services, Providence, Rhode Island, USA, November 20-23, 2002, pp. 229-231, 2002, ACM, 1-58113-564-5. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
centralized and decentralized support, staff training, service, help desk, change management, user support, limited resources |
62 | Zoonky Lee, Yongbeom Kim, Sang-Gun Lee |
The Influences of Media Choice on Help Desk Performance Perception. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HICSS ![In: 34th Annual Hawaii International Conference on System Sciences (HICSS-34), January 3-6, 2001, Maui, Hawaii, USA, 2001, IEEE Computer Society, 0-7695-0981-9. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP DOI BibTeX RDF |
media choice, end-user satisfaction, Help desk, media richness theory |
61 | H. Howie Huang, Andrew S. Grimshaw |
Automated performance control in a virtual distributed storage system. ![Search on Bibsonomy](Pics/bibsonomy.png) |
GRID ![In: 9th IEEE/ACM International Conference on Grid Computing (Grid 2008), Tsukuba, Japan, September 29 - October 1, 2008, pp. 242-249, 2008, IEEE Computer Society, 978-1-4244-2578-5. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
|
57 | Amiram Hayardeny, Shachar Fienblit, Eitan Farchi |
Concurrent and Distributed Desk Checking. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IPDPS ![In: 18th International Parallel and Distributed Processing Symposium (IPDPS 2004), CD-ROM / Abstracts Proceedings, 26-30 April 2004, Santa Fe, New Mexico, USA, 2004, IEEE Computer Society, 0-7695-2132-0. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
|
57 | Yoichi Sato, Kenji Oka, Hideki Koike, Yasuto Nakanishi |
Video-Based Tracking of User's Motion for Augmented Desk Interface. ![Search on Bibsonomy](Pics/bibsonomy.png) |
FGR ![In: Sixth IEEE International Conference on Automatic Face and Gesture Recognition (FGR 2004), May 17-19, 2004, Seoul, Korea, pp. 805-812, 2004, IEEE Computer Society, 0-7695-2122-3. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
|
57 | Wendy Ju, Leonardo Bonanni, Richard Ribón Fletcher, Rebecca Hurwitz, Tilke Judd, Rehmi Post, Matthew Reynolds, Jennifer Yoon |
Origami Desk: integrating technological innovation and human-centric design. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Symposium on Designing Interactive Systems ![In: Proceedings of the 4th Conference on Designing Interactive Systems: Processes, Practices, Methods, and Techniques, DIS 2002, London, England, UK, June 25-28, 2002, pp. 399-405, 2002, ACM, 1-58113-515-7. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
design innovation, electric field sensing, interactive projection, luminous interface, interaction design, tangible interface, radio-frequency |
56 | Nathan Carpenter, Ryan Tucker |
You want us to support WHAT?!? negotiation, delivery and cultivation: the gateway to excellent service deployment. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the ACM SIGUCCS Fall Conference on User Services 2009, St. Louis, Missouri, USA, October 11-14, 2009, pp. 293-296, 2009, ACM, 978-1-60558-477-5. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
management, applications, project management, services, SLA, help desk, customer service, lifecycle, knowledgebase |
56 | Debbie Mojta |
Communities of practice: dare to share the knowledge. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 32nd Annual ACM SIGUCCS Conference on User Services 2004, Baltimore, MD, USA, October 10-13, 2004, pp. 34-36, 2004, ACM, 1-58113-869-5. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
learning, knowledge management, training, management, communities of practice, help desk, organizational learning, student staff |
56 | Teresa Fernandez, Sean Stockburger |
Full-time staff boldly go where no part-time student has gone before. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 30th annual ACM SIGUCCS conference on User services: Charting Bold Courses - New Worlds in User Services, Providence, Rhode Island, USA, November 20-23, 2002, pp. 245-246, 2002, ACM, 1-58113-564-5. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
full-time staff, staffing models, help desk, customer service |
52 | Dave Bradstreet, Mark Chast, Kristi Ziehl |
Ursula or ariel?: is your help desk application evil or good in the eyes of your support staff. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 35th Annual ACM SIGUCCS Conference on User Services 2007, Orlando, Florida, USA, October 7-10, 2007, pp. 21-23, 2007, ACM, 978-1-59593-634-9. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
RFP, testing, help desk, computer support |
52 | Alfred Padeletti, Berthenia Coltrane, Richard Kline |
Customer service: help for the help desk. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 33rd Annual ACM SIGUCCS Conference on User Services 2005, Monterey, CA, USA, November 6-9, 2005, pp. 299-304, 2005, ACM, 1-59593-200-3. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
support, help desk, customer support |
52 | Lea H. Snyder |
Expanding help desk services: the benefits of student S.O.S. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 31st Annual ACM SIGUCCS Conference on User Services 2003, San Antonio, TX, USA, September 21-24, 2003, pp. 74-79, 2003, ACM, 1-58113-665-X. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
on-site assistance, performance, measurement, management, accountability, help desk, customer service, student staff, student consultants |
52 | Sue R. Bauer, Cindy Grether |
A model of successful collaboration and integration of help desk/computer training services and resources. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 30th annual ACM SIGUCCS conference on User services: Charting Bold Courses - New Worlds in User Services, Providence, Rhode Island, USA, November 20-23, 2002, pp. 218-219, 2002, ACM, 1-58113-564-5. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
employee orientation, employee turnover, resource integration, training, management, technology, help desk, human resources |
52 | Thomas Brown, Richard C. Thomas |
Finger Tracking for the Digital Desk. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AUIC ![In: 1st Australasian User Interface Conference (AUIC 2000), 31 January - 3 February 2000, Canberra, Australia, pp. 11-16, 2000, IEEE Computer Society, 0-7695-0515-5. The full citation details ...](Pics/full.jpeg) |
2000 |
DBLP DOI BibTeX RDF |
Digital Desk, augmented reality, finger tracking, Fitts Law |
52 | William Newman, Pierre Wellner |
A Desk Supporting Computer-Based Interaction with Paper Documents. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CHI ![In: Conference on Human Factors in Computing Systems, CHI 1992, Monterey, CA, USA, May 3-7, 1992, Proceedings, pp. 587-592, 1992, ACM, 0-89791-513-5. The full citation details ...](Pics/full.jpeg) |
1992 |
DBLP DOI BibTeX RDF |
desk, user interface, interaction technique, input device, display, workstation, document recognition, desktop |
52 | Christopher H. King |
Same campus, different worlds. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 36th Annual ACM SIGUCCS Conference on User Services 2008, Portland, OR, USA, October 19-22, 2008, pp. 213-220, 2008, ACM, 978-1-60558-074-6. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
reorg, education, help desk, higher education, reorganization, CIO, chief information officer, service desk |
48 | Mary C. Twitchell |
Moving from helpless desk to help desk: practical strategies for improving customer service in a multi-function university help desk. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 25th Annual ACM SIGUCCS Conference on User Services: Are you ready? Monterey, California, USA, November 09 - 12, 1997, pp. 303-306, 1997, ACM, 0-89791-990-4. The full citation details ...](Pics/full.jpeg) |
1997 |
DBLP DOI BibTeX RDF |
|
48 | Sergio Valerio, Jean Pereira, Leonel Morgado, Pedro Mestre, Carlos Serôdio, Fausto de Carvalho |
Second Life Information Desk System Using Instant Messaging and Short Messaging Service Technologies. ![Search on Bibsonomy](Pics/bibsonomy.png) |
VS-GAMES ![In: 2009 Conference in Games and Virtual Worlds for Serious Applications, VS-GAMES 2009, Coventry, UK, March 23-24, 2009, pp. 125-132, 2009, IEEE Computer Society, 978-0-7695-3588-3. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
Information Desk, virtual worlds, SMS, Help Desk, Messaging, Second Life |
46 | Shereese Thomas |
Making help desk training interactive and interesting for student technicians. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the ACM SIGUCCS Fall Conference on User Services 2009, St. Louis, Missouri, USA, October 11-14, 2009, pp. 249-252, 2009, ACM, 978-1-60558-477-5. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
calltacker, instructional design, blackboard |
46 | Morteza Zahedi, Hamed Rahimov, Forough Soleymani |
A Two-Level Automatic Help Desk Based on a New Statistical Approach. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICIW ![In: Third International Conference on Internet and Web Applications and Services, ICIW 2008, 8-13 June 2008, Athens, Greece, pp. 530-534, 2008, IEEE Computer Society, 978-0-7695-3163-2. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
Online Help Desks, Technical Support Group, Web Services, Statistical Approach |
46 | Thomas Roth-Berghofer |
Learning from HOMER, a Case-Based Help Desk Support System. ![Search on Bibsonomy](Pics/bibsonomy.png) |
LSO ![In: Advances in Learning Software Organizations, 6th International Workshop, LSO 2004, Banff, Canada, June 20-21, 2004, Proceedings, pp. 88-97, 2004, Springer, 3-540-22192-1. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
|
46 | Thomas Hermann 0001, Thomas Henning, Helge J. Ritter |
Gesture Desk - An Integrated Multi-modal Gestural Workplace for Sonification. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Gesture Workshop ![In: Gesture-Based Communication in Human-Computer Interaction, 5th International Gesture Workshop, GW 2003, Genova, Italy, April 15-17, 2003, Selected Revised Papers, pp. 369-379, 2003, Springer, 3-540-21072-5. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
|
46 | Hideki Koike, Yoichi Sato, Yoshinori Kobayashi, Hiroaki Tobita, Motoki Kobayashi |
Interactive textbook and interactive Venn diagram: natural and intuitive interfaces on augmented desk system. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CHI ![In: Proceedings of the CHI 2000 Conference on Human factors in computing systems, The Hague, The Netherlands, April 1-6, 2000., pp. 121-128, 2000, ACM, 1-58113-216-6. The full citation details ...](Pics/full.jpeg) |
2000 |
DBLP DOI BibTeX RDF |
finger/hand recognition, information retrieval, computer vision, education, augmented reality, Venn diagram, computer supported learning |
46 | Kimberly H. Brookes, Susan K. Lees |
Oh no!: they want me to support students' computers...? ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 33rd Annual ACM SIGUCCS Conference on User Services 2005, Monterey, CA, USA, November 6-9, 2005, pp. 19-24, 2005, ACM, 1-59593-200-3. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
self-help, help desk, customer service, student support |
42 | Alisa Kongthon, Chatchawal Sangkeettrakarn, Sarawoot Kongyoung, Choochart Haruechaiyasak |
Implementing an online help desk system based on conversational agent. ![Search on Bibsonomy](Pics/bibsonomy.png) |
MEDES ![In: MEDES '09: International ACM Conference on Management of Emergent Digital EcoSystems, Lyon, France, October 27-30, 2009, pp. 450-451, 2009, ACM, 978-1-60558-829-2. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
help desk system, natural language processing, conversational agent, language understanding |
42 | Daisuke Iwai, Kosuke Sato |
Limpid desk: see-through access to disorderly desktop in projection-based mixed reality. ![Search on Bibsonomy](Pics/bibsonomy.png) |
VRST ![In: Proceedings of the ACM Symposium on Virtual Reality Software and Technology, VRST 2006, Limassol, Cyprus, November 1-3, 2006, pp. 112-115, 2006, ACM, 1-59593-321-2. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
color reflectance compensation, projection-based mixed reality, smart desk, transparentizing documents |
42 | Geoffrey Sperl |
Taming the help desk. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 34th Annual ACM SIGUCCS Conference on User Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006, pp. 381-386, 2006, ACM, 1-59593-438-3. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
training, management, planning, help desk, leadership, professional development |
42 | Dianne Brotherson |
Has your help desk graduated yet? ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 30th annual ACM SIGUCCS conference on User services: Charting Bold Courses - New Worlds in User Services, Providence, Rhode Island, USA, November 20-23, 2002, pp. 220-221, 2002, ACM, 1-58113-564-5. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
centralized software distribution, remote control software, help desk |
42 | Debbie Mojta |
Building a community of practice at the help desk. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 30th annual ACM SIGUCCS conference on User services: Charting Bold Courses - New Worlds in User Services, Providence, Rhode Island, USA, November 20-23, 2002, pp. 204-205, 2002, ACM, 1-58113-564-5. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
learning, training, management, help desk, student staff |
42 | Richard Kirchmeyer |
The consolidated help desk. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 30th annual ACM SIGUCCS conference on User services: Charting Bold Courses - New Worlds in User Services, Providence, Rhode Island, USA, November 20-23, 2002, pp. 184-185, 2002, ACM, 1-58113-564-5. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
support, help desk, customer service |
42 | Kenji Oka, Yoichi Sato, Hideki Koike |
Real-Time Tracking of Multiple Fingertips and Gesture Recognition for Augmented Desk Interface Systems. ![Search on Bibsonomy](Pics/bibsonomy.png) |
FGR ![In: 5th IEEE International Conference on Automatic Face and Gesture Recognition (FGR 2002), with CD-ROM, 20-21 May 2002, Washington, D.C., USA, pp. 429-434, 2002, IEEE Computer Society, 0-7695-1602-5. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
augmented desk interface systems, Human Computer Interaction, gesture recognition, real-time image processing, finger tracking |
42 | John V. Roberts |
Track-it!: help desk automation. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 29th Annual ACM SIGUCCS Conference on User Services 2001, Portland, Oregon, USA, October 17-20, 2001, pp. 164-168, 2001, ACM, 1-58113-382-0. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP DOI BibTeX RDF |
track-it!, work order, software, automation, help desk, inventory |
42 | Ethan Benatan, Jerry McGarrity |
Developing student help desk consultants: a skill-based modular approach. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 29th Annual ACM SIGUCCS Conference on User Services 2001, Portland, Oregon, USA, October 17-20, 2001, pp. 223-226, 2001, ACM, 1-58113-382-0. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP DOI BibTeX RDF |
employee training, help desk employees, skill building, student employees |
40 | Kathy Lyons, Martin Wolske |
Me and my shadow. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 34th Annual ACM SIGUCCS Conference on User Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006, pp. 211-213, 2006, ACM, 1-59593-438-3. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
collaboration, education, training, team-building |
40 | Annie Saunders |
Online solutions: looking to the future of knowledgeBase management. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 32nd Annual ACM SIGUCCS Conference on User Services 2004, Baltimore, MD, USA, October 10-13, 2004, pp. 194-197, 2004, ACM, 1-58113-869-5. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
retrieval, information, knowledgebase, on-line documentation |
40 | José Antonio Macías Iglesias, Pablo Castells |
Dynamic web page authoring by example using ontology-based domain knowledge. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IUI ![In: Proceedings of the 8th International Conference on Intelligent User Interfaces, IUI 2003, Miami, FL, USA, January 12-15, 2003, pp. 133-140, 2003, ACM, 1-58113-586-6. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
knowledge-based UI design, model-based paradigm, ontology, programming by example |
36 | Cindy Dooling, Shahra Meshkaty |
Collaborating outsourcing of the IT help desk. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the ACM SIGUCCS Fall Conference on User Services 2009, St. Louis, Missouri, USA, October 11-14, 2009, pp. 201-206, 2009, ACM, 978-1-60558-477-5. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
collaboration, email, outsourcing, portal, students, helpdesk, faculty, employees |
36 | Timothy W. Simpson, Mary Frecker, Russell R. Barton, Ling Rothrock |
Graphical and text-based design interfaces for parameter design of an I-beam, desk lamp, aircraft wing, and job shop manufacturing system. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Eng. Comput. ![In: Eng. Comput. 23(2), pp. 93-107, 2007. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
Simulation, Visualization, Graphical user interface, Metamodels, Design optimization |
36 | Kristi Evans, Geoffrey Sperl |
The proper care and feeding of your help desk. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 35th Annual ACM SIGUCCS Conference on User Services 2007, Orlando, Florida, USA, October 7-10, 2007, pp. 82-86, 2007, ACM, 978-1-59593-634-9. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
appreciation, performance, training, motivation, recognition, change, staffing, turnover, rewards |
36 | Ingrid Zukerman, Yuval Marom |
A corpus-based approach to help-desk response generation. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CIMCA/IAWTIC ![In: 2006 International Conference on Computational Intelligence for Modelling Control and Automation (CIMCA 2006), International Conference on Intelligent Agents, Web Technologies and Internet Commerce (IAWTIC 2006), 29 November - 1 December 2006, Sydney, Australia, pp. 23, 2006, IEEE Computer Society, 0-7695-2731-0. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
|
36 | Zhenyao Mo, John P. Lewis, Ulrich Neumann |
SmartCanvas: a gesture-driven intelligent drawing desk system. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IUI ![In: Proceedings of the 10th International Conference on Intelligent User Interfaces, IUI 2005, San Diego, California, USA, January 10-13, 2005, pp. 239-243, 2005, ACM, 1-58113-894-6. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
support vector machine, gesture recognition, intelligent user interface |
36 | Yuval Marom, Ingrid Zukerman |
Analysis and Synthesis of Help-Desk Responses. ![Search on Bibsonomy](Pics/bibsonomy.png) |
KES (3) ![In: Knowledge-Based Intelligent Information and Engineering Systems, 9th International Conference, KES 2005, Melbourne, Australia, September 14-16, 2005, Proceedings, Part III, pp. 890-897, 2005, Springer, 3-540-28896-1. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
|
36 | Mark Kriegsman, Ralph Barletta |
Building a Case-Based Help Desk Application. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IEEE Expert ![In: IEEE Expert 8(6), pp. 18-26, 1993. The full citation details ...](Pics/full.jpeg) |
1993 |
DBLP DOI BibTeX RDF |
|
36 | Rebecca Klein, Matthew Smith 0004 |
Pursuing the peak of excellence: Wiki as a knowledge base. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 36th Annual ACM SIGUCCS Conference on User Services 2008, Portland, OR, USA, October 19-22, 2008, pp. 167-172, 2008, ACM, 978-1-60558-074-6. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
collaboration, communication, training, Wiki, knowledge base, information, help desk, technical support |
36 | Janice G. El-Bayoumi |
Leveraging student owned laptops on campus: I can't connect to the network. can you help me? ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 33rd Annual ACM SIGUCCS Conference on User Services 2005, Monterey, CA, USA, November 6-9, 2005, pp. 58-61, 2005, ACM, 1-59593-200-3. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
security, support, help desk, customer service, laptops |
36 | David Davenport |
Developing an eLearning support model. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 33rd Annual ACM SIGUCCS Conference on User Services 2005, Monterey, CA, USA, November 6-9, 2005, pp. 44-47, 2005, ACM, 1-59593-200-3. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
doIT, online learning, support, help desk, eLearning, course, management system |
36 | Quentin Calder |
Facing budgetary shortfalls?: ways to keep IT staffing, while saving important monies for critical use. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 30th annual ACM SIGUCCS conference on User services: Charting Bold Courses - New Worlds in User Services, Providence, Rhode Island, USA, November 20-23, 2002, pp. 226-228, 2002, ACM, 1-58113-564-5. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
on-site assistance, training, management, help desk, student staff, student consultants |
36 | Janet Belew |
Students helping students in residence: how suite it is... ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 29th Annual ACM SIGUCCS Conference on User Services 2001, Portland, Oregon, USA, October 17-20, 2001, pp. 12-14, 2001, ACM, 1-58113-382-0. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP DOI BibTeX RDF |
computing advisors, residential computing, student services, student training, orientation, help desk, customer service, students, student employees, student consultants, ResNet |
36 | Jerilyn Prescott, Tom Kilty, Gary Franklin, Andrew Cleary, Tony D. Lovgren, Angie Mai |
Evolution of three help desks. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 29th Annual ACM SIGUCCS Conference on User Services 2001, Portland, Oregon, USA, October 17-20, 2001, pp. 135-141, 2001, ACM, 1-58113-382-0. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP DOI BibTeX RDF |
support center, help desk, higher education |
32 | Daniel Zielasko, Benjamin Weyers, Torsten W. Kuhlen |
Travel Your Desk? An Office Desk Substitution and its Effects on Cybersickness, Presence and Performance in an HMD-based Exploratory Analysis Task. ![Search on Bibsonomy](Pics/bibsonomy.png) |
VR ![In: IEEE Conference on Virtual Reality and 3D User Interfaces, VR 2019, Osaka, Japan, March 23-27, 2019, pp. 1285-1286, 2019, IEEE, 978-1-7281-1377-7. The full citation details ...](Pics/full.jpeg) |
2019 |
DBLP DOI BibTeX RDF |
|
32 | Daniel Zielasko, Benjamin Weyers, Torsten W. Kuhlen |
A Non-Stationary Office Desk Substitution for Desk-Based and HMD-Projected Virtual Reality. ![Search on Bibsonomy](Pics/bibsonomy.png) |
VR ![In: IEEE Conference on Virtual Reality and 3D User Interfaces, VR 2019, Osaka, Japan, March 23-27, 2019, pp. 1884-1889, 2019, IEEE, 978-1-7281-1377-7. The full citation details ...](Pics/full.jpeg) |
2019 |
DBLP DOI BibTeX RDF |
|
32 | Maiju Hjelt, Nestori Syynimaa |
Quality Management in Service Desk - How Does Service Desk Managers Define and Measure Quality. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICEIS (2) ![In: Proceedings of the 20th International Conference on Enterprise Information Systems, ICEIS 2018, Funchal, Madeira, Portugal, March 21-24, 2018, Volume 2., pp. 314-319, 2018, SciTePress, 978-989-758-298-1. The full citation details ...](Pics/full.jpeg) |
2018 |
DBLP DOI BibTeX RDF |
|
32 | Daisuke Iwai, Sawako Hanatani, Chinatsu Horii, Kosuke Sato |
Limpid Desk: Transparentizing Documents on Real Desk in Projection-Based Mixed Reality. ![Search on Bibsonomy](Pics/bibsonomy.png) |
VR ![In: IEEE Virtual Reality Conference, VR 2006, Alexandria, Virginia, USA, March 25-29, 2006, pp. 319, 2006, IEEE Computer Society, 1-4244-0224-7. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
|
32 | Haruo Noma, Shunsuke Yoshida, Yasuyuki Yanagida, Nobuji Tetsutani |
The Proactive Desk: A New Haptic Display System for a Digital Desk Using a 2-DOF Linear Induction Motor. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Presence Teleoperators Virtual Environ. ![In: Presence Teleoperators Virtual Environ. 13(2), pp. 146-163, 2004. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
|
32 | Zhiying Zhou, Farzam Farbiz, Xiangdong Chen, Adrian David Cheok, Lin Wei |
Magic music desk: a multi-modal embodied interactive desk. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IWEC ![In: Entertainment Computing: Technologies and Applications, IFIP First International Workshop on Entertainment Computing (IWEC 2002), May 14-17, 2002, Makuhari, Japan, pp. 431-438, 2002, Kluwer, 1-4020-7360-7. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP BibTeX RDF |
|
32 | Cynthia A. Burdick |
Teaching Our Customers to Help Themselves: The Resource Desk as the Next Step in the Evolution of the Help Desk Environment. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 28th annual ACM SIGUCCS conference on User services: Building the future, Richmond, Virginia, USA, October 29 - November 1, 2000, pp. 334-335, 2000, ACM, 1-58113-229-8. The full citation details ...](Pics/full.jpeg) |
2000 |
DBLP DOI BibTeX RDF |
|
32 | Carol L. Smith |
Building a help desk from scratch, with no staff, no equipment and no money: molding novice student consultants into seasoned help desk operators. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 24th Annual ACM SIGUCCS Conference on User Services, Chicago, IL, USA, September 30 - October 2, 1996, pp. 139-142, 1996, ACM, 0-89791-810-X. The full citation details ...](Pics/full.jpeg) |
1996 |
DBLP DOI BibTeX RDF |
|
32 | Jeffrey R. Yost |
From the Editor's Desk. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IEEE Ann. Hist. Comput. ![In: IEEE Ann. Hist. Comput. 32(3), pp. 2-3, 2010. The full citation details ...](Pics/full.jpeg) |
2010 |
DBLP DOI BibTeX RDF |
IEEE Annals, From the Editor's Desk |
32 | Jeffrey R. Yost |
From the Editor's Desk. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IEEE Ann. Hist. Comput. ![In: IEEE Ann. Hist. Comput. 32(2), pp. 2-3, 2010. The full citation details ...](Pics/full.jpeg) |
2010 |
DBLP DOI BibTeX RDF |
Annals, From the Editor's Desk |
32 | Marko Jäntti, Jaakko Kalliokoski |
Identifying Knowledge Management Challenges in a Service Desk: A Case Study. ![Search on Bibsonomy](Pics/bibsonomy.png) |
eKNOW ![In: Second International Conference on Information, Process, and Knowledge Management, eKNOW 2010, Saint Maarten, Netherlands, Antilles, February 10-15, 2010, pp. 100-105, 2010, IEEE Computer Society, 978-0-7695-3956-0. The full citation details ...](Pics/full.jpeg) |
2010 |
DBLP DOI BibTeX RDF |
knowledge management, service support, service desk |
32 | Lena Mamykina, Catherine G. Wolf |
Evolution of Contact Point: a case study of a help desk and its users. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CSCW ![In: CSCW 2000, Proceeding on the ACM 2000 Conference on Computer Supported Cooperative Work, Philadelphia, PA, USA, December 2-6, 2000, pp. 41-48, 2000, ACM, 1-58113-222-0. The full citation details ...](Pics/full.jpeg) |
2000 |
DBLP DOI BibTeX RDF |
user-centered design, case study, design process, help desk, user needs |
32 | Robert Prince, Jianwen Su, Hong Tang, Yonggang Zhao |
The design of an interactive online help desk in the Alexandria Digital Library. ![Search on Bibsonomy](Pics/bibsonomy.png) |
WACC ![In: Proceedings of the international joint conference on Work activities coordination and collaboration 1999, San Francisco, California, USA, February 22-25, 1999, pp. 217-226, 1999, ACM, 978-1-58113-070-6. The full citation details ...](Pics/full.jpeg) |
1999 |
DBLP DOI BibTeX RDF |
online help desk, online support, user interface, collaboration, digital library |
32 | Jerry Martin |
Training Help Desk Students: The Never Ending Task. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 27th Annual ACM SIGUCCS Conference on User Services: Mile High Expectations 1999, Denver, Colorado, USA, pp. 153-159, 1999, ACM, 1-58113-144-5. The full citation details ...](Pics/full.jpeg) |
1999 |
DBLP DOI BibTeX RDF |
training, help desk, students |
32 | Kelly Wainwright, Bret Ingerman |
Home Growing Help Desk Software. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 27th Annual ACM SIGUCCS Conference on User Services: Mile High Expectations 1999, Denver, Colorado, USA, pp. 199-201, 1999, ACM, 1-58113-144-5. The full citation details ...](Pics/full.jpeg) |
1999 |
DBLP DOI BibTeX RDF |
help desk, call center, call tracking |
32 | Daneen Walko |
Implementing a 24-hour Help Desk at the University of Pittsburgh. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 27th Annual ACM SIGUCCS Conference on User Services: Mile High Expectations 1999, Denver, Colorado, USA, pp. 202-207, 1999, ACM, 1-58113-144-5. The full citation details ...](Pics/full.jpeg) |
1999 |
DBLP DOI BibTeX RDF |
24 hour help desk, call center, support services |
32 | Theresa Duhart, Paul Monaghan, Tom Aldrich |
Creating the customer service team: an ongoing process. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 27th Annual ACM SIGUCCS Conference on User Services: Mile High Expectations 1999, Denver, Colorado, USA, pp. 51-55, 1999, ACM, 1-58113-144-5. The full citation details ...](Pics/full.jpeg) |
1999 |
DBLP DOI BibTeX RDF |
small schools, support partnership agreement, help desk, customer service, service desk |
30 | Joana Trimble Gandara, Michelle Eastland |
Collaborate, plan, deploy, and train: office 2007 in the classrooms and labs across campus. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 36th Annual ACM SIGUCCS Conference on User Services 2008, Portland, OR, USA, October 19-22, 2008, pp. 301-304, 2008, ACM, 978-1-60558-074-6. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
microsoft office 2007, software maintenance, training, computer education, computer training |
30 | Stephen Wassef |
Moving mountains in Motown: trailblazing technology at the Wayne State University PC clinic. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 36th Annual ACM SIGUCCS Conference on User Services 2008, Portland, OR, USA, October 19-22, 2008, pp. 21-26, 2008, ACM, 978-1-60558-074-6. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
Cisco Clean Access Agent, Dynamic Host Configuration Protocol (dhcp), Lightweight Directory Access Protocol (ldap), network authentication |
30 | Stacey B. Morales |
Do you want to leave a trail or make a path? ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 36th Annual ACM SIGUCCS Conference on User Services 2008, Portland, OR, USA, October 19-22, 2008, pp. 221-224, 2008, ACM, 978-1-60558-074-6. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
management, service, support, customer service, ITIL |
30 | Beth Ann Hockey, David P. Miller |
A demonstration of a conversationally guided smart wheelchair. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ASSETS ![In: Proceedings of the 9th International ACM SIGACCESS Conference on Computers and Accessibility, ASSETS 2007, Tempe, Arizona, USA, October 15-17, 2007, pp. 243-244, 2007, ACM, 978-1-59593-573-1. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
spoken dialogue system, assistive robotics |
30 | Michelle Bautista, Bryan Lee |
A recharge model for end user computing support: yes! people pay us to fix their computers. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 34th Annual ACM SIGUCCS Conference on User Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006, pp. 16-21, 2006, ACM, 1-59593-438-3. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
recharge model, faculty, desktop, staff, computer support, funding, subscription |
30 | Jennifer S. Whiting |
Moving IT beyond IT. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 34th Annual ACM SIGUCCS Conference on User Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006, pp. 409-412, 2006, ACM, 1-59593-438-3. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
career advancement, management, technology |
30 | José A. Macías 0001, Pablo Castells |
Finding Iteration Patterns in Dynamic Web Page Authoring. ![Search on Bibsonomy](Pics/bibsonomy.png) |
EHCI/DS-VIS ![In: Engineering Human Computer Interaction and Interactive Systems, Joint Working Conferences EHCI-DSVIS 2004, Hamburg, Germany, July 11-13, 2004, Revised Selected Papers, pp. 164-178, 2004, Springer, 3-540-26097-8. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
|
30 | Jiwon Kim, Steven M. Seitz, Maneesh Agrawala |
Video-based document tracking: unifying your physical and electronic desktops. ![Search on Bibsonomy](Pics/bibsonomy.png) |
UIST ![In: Proceedings of the 17th Annual ACM Symposium on User Interface Software and Technology, Santa Fe, NM, USA, October 24-27, 2004, pp. 99-107, 2004, ACM, 1-58113-957-8. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
intelligent office, interactive desktop, video analysis, document recognition |
30 | Don Rea, Keelan Cleary |
See for yourself: implementing web-based remote observation/control. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 29th Annual ACM SIGUCCS Conference on User Services 2001, Portland, Oregon, USA, October 17-20, 2001, pp. 153-156, 2001, ACM, 1-58113-382-0. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP DOI BibTeX RDF |
|
Displaying result #1 - #100 of 962 (100 per page; Change: ) Pages: [ 1][ 2][ 3][ 4][ 5][ 6][ 7][ 8][ 9][ 10][ >>] |
|