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Venues (Conferences, Journals, ...)
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GrowBag graphs for keyword ? (Num. hits/coverage)
Group by:
The graphs summarize 615 occurrences of 279 keywords
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Results
Found 276 publication records. Showing 276 according to the selection in the facets
Hits ?▲ |
Authors |
Title |
Venue |
Year |
Link |
Author keywords |
205 | Sean Stockburger, Teresa Fernandez |
Virtual onsite support: using internet chat and remote control to improve customer service. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 30th annual ACM SIGUCCS conference on User services: Charting Bold Courses - New Worlds in User Services, Providence, Rhode Island, USA, November 20-23, 2002, pp. 143-147, 2002, ACM, 1-58113-564-5. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
lotus, sametime, technology, support, help desk, remote control |
159 | Rachel Daigle |
Student workers: the heart of the help desk. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 31st Annual ACM SIGUCCS Conference on User Services 2003, San Antonio, TX, USA, September 21-24, 2003, pp. 193-195, 2003, ACM, 1-58113-665-X. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
help desk, customer support, student workers |
132 | Ryan Christopher Tucker, Nathan Carpenter |
Read all about it!: help desk newsletter informs and enlightens organization. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the ACM SIGUCCS Fall Conference on User Services 2009, St. Louis, Missouri, USA, October 11-14, 2009, pp. 111-118, 2009, ACM, 978-1-60558-477-5. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
newsletter, communications, statistics, help desk |
132 | John Gormly |
Rapid help desk revitalization. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 31st Annual ACM SIGUCCS Conference on User Services 2003, San Antonio, TX, USA, September 21-24, 2003, pp. 159-162, 2003, ACM, 1-58113-665-X. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
professional staff, systems, help desk, students |
131 | Jen Whiting, Peter Everett |
Surviving your success. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 29th Annual ACM SIGUCCS Conference on User Services 2001, Portland, Oregon, USA, October 17-20, 2001, pp. 210-214, 2001, ACM, 1-58113-382-0. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP DOI BibTeX RDF |
help desk managers, tools for success, your worst nightmare, communication |
129 | Kristi Evans, W. Teresa Jones |
Building an IT help desk: from zero to hero. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 33rd Annual ACM SIGUCCS Conference on User Services 2005, Monterey, CA, USA, November 6-9, 2005, pp. 68-74, 2005, ACM, 1-59593-200-3. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
management, help desk, student workers |
129 | Akira Takano, Yuko Yurugi, Atsushi Kanaegami |
Procedure based help desk system. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IUI ![In: Proceedings of the 5th International Conference on Intelligent User Interfaces, IUI 2000, New Orleans, LA, USA, January 9-12, 2000, pp. 264-271, 2000, ACM, 1-58113-134-8. The full citation details ...](Pics/full.jpeg) |
2000 |
DBLP DOI BibTeX RDF |
case based reasoning, help desk, guidance |
127 | Kathy Kirchner |
Going from 0 to 60 in 20 years: transitioning a help desk into a multi-function support center. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 33rd Annual ACM SIGUCCS Conference on User Services 2005, Monterey, CA, USA, November 6-9, 2005, pp. 132-137, 2005, ACM, 1-59593-200-3. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
support, help desk, staffing, consolidation |
117 | Sylvia Maxwell, Regina Davis |
From soup to nuts the comprehensive IT help desk. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 33rd Annual ACM SIGUCCS Conference on User Services 2005, Monterey, CA, USA, November 6-9, 2005, pp. 211-213, 2005, ACM, 1-59593-200-3. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
processes and procedures, collaboration, tools, support, help desk |
115 | Karla Nelson, Tammie Kramolis, Teresa Kramolis |
Open your eyes...speak your mind...help desk communicating. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 33rd Annual ACM SIGUCCS Conference on User Services 2005, Monterey, CA, USA, November 6-9, 2005, pp. 253-256, 2005, ACM, 1-59593-200-3. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
Baylor University, DOWN, frontRange solutions, communication, IT, help desk, content management system, knowledgebase, heat |
112 | Zon-Yin Shae, Dinesh Garg, Rajarshi Bhose, Ritabrata Mukherjee, Sinem Güven |
Efficient Internet Chat Services for Help Desk Agents. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IEEE SCC ![In: 2007 IEEE International Conference on Services Computing (SCC 2007), 9-13 July 2007, Salt Lake City, Utah, USA, pp. 589-596, 2007, IEEE Computer Society, 0-7695-2925-9. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
|
112 | Rachel Niedzwiecki, Macauley Peterson |
Help desk support: to be or not to be eligible. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 30th annual ACM SIGUCCS conference on User services: Charting Bold Courses - New Worlds in User Services, Providence, Rhode Island, USA, November 20-23, 2002, pp. 89-94, 2002, ACM, 1-58113-564-5. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
service level agreement, customer service |
107 | Vivian Pair, Debby Boyle |
Internal and external communication and collaboration: building a strong help desk environment. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 33rd Annual ACM SIGUCCS Conference on User Services 2005, Monterey, CA, USA, November 6-9, 2005, pp. 305-309, 2005, ACM, 1-59593-200-3. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
operational level agreements, collaboration, help desk, partnership |
104 | Scott Chamberlain |
Winning all around, providing a help desk service point at the learning commons. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the ACM SIGUCCS Fall Conference on User Services 2009, St. Louis, Missouri, USA, October 11-14, 2009, pp. 151-156, 2009, ACM, 978-1-60558-477-5. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
scheduling, management, help desk, customer service, supervision, budgeting |
104 | Regina Davis, Sylvia Maxwell |
The comprehensive IT help desk: a single point-of-contact for the university community. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 32nd Annual ACM SIGUCCS Conference on User Services 2004, Baltimore, MD, USA, October 10-13, 2004, pp. 37-39, 2004, ACM, 1-58113-869-5. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
processes and procedures, collaboration, tools, support, help desk |
97 | Zoonky Lee, Yongbeom Kim, Sang-Gun Lee |
The Influences of Media Choice on Help Desk Performance Perception. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HICSS ![In: 34th Annual Hawaii International Conference on System Sciences (HICSS-34), January 3-6, 2001, Maui, Hawaii, USA, 2001, IEEE Computer Society, 0-7695-0981-9. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP DOI BibTeX RDF |
media choice, end-user satisfaction, Help desk, media richness theory |
94 | Alison Cruess |
Transforming a help desk from average to excellent. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 30th annual ACM SIGUCCS conference on User services: Charting Bold Courses - New Worlds in User Services, Providence, Rhode Island, USA, November 20-23, 2002, pp. 229-231, 2002, ACM, 1-58113-564-5. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
centralized and decentralized support, staff training, service, help desk, change management, user support, limited resources |
94 | Kim Washburn, Janice G. El-Bayoumi |
UNB's single site service source. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 31st Annual ACM SIGUCCS Conference on User Services 2003, San Antonio, TX, USA, September 21-24, 2003, pp. 237-239, 2003, ACM, 1-58113-665-X. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
web, service, support, help desk, helpdesk |
92 | Niki Serakiotou, Aime Diaw, Thomas Bui, Richard Roberts 0002, Carolynne White |
From help desk and resnet to "Best Service Center in Town". ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 36th Annual ACM SIGUCCS Conference on User Services 2008, Portland, OR, USA, October 19-22, 2008, pp. 27-32, 2008, ACM, 978-1-60558-074-6. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
residential college support, restechs, service operation, support, help desk, student workers |
92 | Christine Halverson, Thomas Erickson, Mark S. Ackerman |
Behind the help desk: evolution of a knowledge management system in a large organization. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CSCW ![In: Proceedings of the 2004 ACM Conference on Computer Supported Cooperative Work, CSCW 2004, Chicago, Illinois, USA, November 6-10, 2004, pp. 304-313, 2004, ACM, 1-58113-810-5. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
ethnography, help desk, distributed cognition, design approaches, frequently asked questions |
91 | Amy Magno, Thomas Bohlke |
From 0 - 60 in 4.2 seconds supporting the RESNET. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 33rd Annual ACM SIGUCCS Conference on User Services 2005, Monterey, CA, USA, November 6-9, 2005, pp. 202-204, 2005, ACM, 1-59593-200-3. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
cleanAccess, help desk, resNet, VLAN |
89 | Alfred Padeletti, Berthenia Coltrane, Richard Kline |
Customer service: help for the help desk. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 33rd Annual ACM SIGUCCS Conference on User Services 2005, Monterey, CA, USA, November 6-9, 2005, pp. 299-304, 2005, ACM, 1-59593-200-3. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
support, help desk, customer support |
88 | Mehmet H. Göker, Thomas Roth-Berghofer, Ralph Bergmann, Thomas Pantleon, Ralph Traphöner, Stefan Wess, Wolfgang Wilke |
The Development of HOMER: A Case-Based CAD/CAM Help-Desk Support Tool. ![Search on Bibsonomy](Pics/bibsonomy.png) |
EWCBR ![In: Advances in Case-Based Reasoning, 4th European Workshop, EWCBR-98, Dublin, Ireland, September 1998, Proceedings, pp. 346-357, 1998, Springer, 3-540-64990-5. The full citation details ...](Pics/full.jpeg) |
1998 |
DBLP DOI BibTeX RDF |
|
84 | Lea H. Snyder |
Expanding help desk services: the benefits of student S.O.S. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 31st Annual ACM SIGUCCS Conference on User Services 2003, San Antonio, TX, USA, September 21-24, 2003, pp. 74-79, 2003, ACM, 1-58113-665-X. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
on-site assistance, performance, measurement, management, accountability, help desk, customer service, student staff, student consultants |
82 | Dave Bradstreet, Mark Chast, Kristi Ziehl |
Ursula or ariel?: is your help desk application evil or good in the eyes of your support staff. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 35th Annual ACM SIGUCCS Conference on User Services 2007, Orlando, Florida, USA, October 7-10, 2007, pp. 21-23, 2007, ACM, 978-1-59593-634-9. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
RFP, testing, help desk, computer support |
80 | Sue R. Bauer, Cindy Grether |
A model of successful collaboration and integration of help desk/computer training services and resources. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 30th annual ACM SIGUCCS conference on User services: Charting Bold Courses - New Worlds in User Services, Providence, Rhode Island, USA, November 20-23, 2002, pp. 218-219, 2002, ACM, 1-58113-564-5. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
employee orientation, employee turnover, resource integration, training, management, technology, help desk, human resources |
79 | Nathan Carpenter, Ryan Tucker |
You want us to support WHAT?!? negotiation, delivery and cultivation: the gateway to excellent service deployment. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the ACM SIGUCCS Fall Conference on User Services 2009, St. Louis, Missouri, USA, October 11-14, 2009, pp. 293-296, 2009, ACM, 978-1-60558-477-5. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
management, applications, project management, services, SLA, help desk, customer service, lifecycle, knowledgebase |
79 | Debbie Mojta |
Communities of practice: dare to share the knowledge. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 32nd Annual ACM SIGUCCS Conference on User Services 2004, Baltimore, MD, USA, October 10-13, 2004, pp. 34-36, 2004, ACM, 1-58113-869-5. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
learning, knowledge management, training, management, communities of practice, help desk, organizational learning, student staff |
79 | Teresa Fernandez, Sean Stockburger |
Full-time staff boldly go where no part-time student has gone before. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 30th annual ACM SIGUCCS conference on User services: Charting Bold Courses - New Worlds in User Services, Providence, Rhode Island, USA, November 20-23, 2002, pp. 245-246, 2002, ACM, 1-58113-564-5. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
full-time staff, staffing models, help desk, customer service |
72 | Dianne Brotherson |
Has your help desk graduated yet? ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 30th annual ACM SIGUCCS conference on User services: Charting Bold Courses - New Worlds in User Services, Providence, Rhode Island, USA, November 20-23, 2002, pp. 220-221, 2002, ACM, 1-58113-564-5. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
centralized software distribution, remote control software, help desk |
70 | Richard Kirchmeyer |
The consolidated help desk. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 30th annual ACM SIGUCCS conference on User services: Charting Bold Courses - New Worlds in User Services, Providence, Rhode Island, USA, November 20-23, 2002, pp. 184-185, 2002, ACM, 1-58113-564-5. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
support, help desk, customer service |
69 | Kimberly H. Brookes, Susan K. Lees |
Oh no!: they want me to support students' computers...? ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 33rd Annual ACM SIGUCCS Conference on User Services 2005, Monterey, CA, USA, November 6-9, 2005, pp. 19-24, 2005, ACM, 1-59593-200-3. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
self-help, help desk, customer service, student support |
67 | Mary C. Twitchell |
Moving from helpless desk to help desk: practical strategies for improving customer service in a multi-function university help desk. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 25th Annual ACM SIGUCCS Conference on User Services: Are you ready? Monterey, California, USA, November 09 - 12, 1997, pp. 303-306, 1997, ACM, 0-89791-990-4. The full citation details ...](Pics/full.jpeg) |
1997 |
DBLP DOI BibTeX RDF |
|
67 | Alisa Kongthon, Chatchawal Sangkeettrakarn, Sarawoot Kongyoung, Choochart Haruechaiyasak |
Implementing an online help desk system based on conversational agent. ![Search on Bibsonomy](Pics/bibsonomy.png) |
MEDES ![In: MEDES '09: International ACM Conference on Management of Emergent Digital EcoSystems, Lyon, France, October 27-30, 2009, pp. 450-451, 2009, ACM, 978-1-60558-829-2. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
help desk system, natural language processing, conversational agent, language understanding |
67 | Geoffrey Sperl |
Taming the help desk. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 34th Annual ACM SIGUCCS Conference on User Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006, pp. 381-386, 2006, ACM, 1-59593-438-3. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
training, management, planning, help desk, leadership, professional development |
67 | Debbie Mojta |
Building a community of practice at the help desk. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 30th annual ACM SIGUCCS conference on User services: Charting Bold Courses - New Worlds in User Services, Providence, Rhode Island, USA, November 20-23, 2002, pp. 204-205, 2002, ACM, 1-58113-564-5. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
learning, training, management, help desk, student staff |
67 | John V. Roberts |
Track-it!: help desk automation. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 29th Annual ACM SIGUCCS Conference on User Services 2001, Portland, Oregon, USA, October 17-20, 2001, pp. 164-168, 2001, ACM, 1-58113-382-0. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP DOI BibTeX RDF |
track-it!, work order, software, automation, help desk, inventory |
67 | Ethan Benatan, Jerry McGarrity |
Developing student help desk consultants: a skill-based modular approach. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 29th Annual ACM SIGUCCS Conference on User Services 2001, Portland, Oregon, USA, October 17-20, 2001, pp. 223-226, 2001, ACM, 1-58113-382-0. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP DOI BibTeX RDF |
employee training, help desk employees, skill building, student employees |
65 | Morteza Zahedi, Hamed Rahimov, Forough Soleymani |
A Two-Level Automatic Help Desk Based on a New Statistical Approach. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICIW ![In: Third International Conference on Internet and Web Applications and Services, ICIW 2008, 8-13 June 2008, Athens, Greece, pp. 530-534, 2008, IEEE Computer Society, 978-0-7695-3163-2. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
Online Help Desks, Technical Support Group, Web Services, Statistical Approach |
63 | Shereese Thomas |
Making help desk training interactive and interesting for student technicians. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the ACM SIGUCCS Fall Conference on User Services 2009, St. Louis, Missouri, USA, October 11-14, 2009, pp. 249-252, 2009, ACM, 978-1-60558-477-5. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
calltacker, instructional design, blackboard |
63 | Thomas Roth-Berghofer |
Learning from HOMER, a Case-Based Help Desk Support System. ![Search on Bibsonomy](Pics/bibsonomy.png) |
LSO ![In: Advances in Learning Software Organizations, 6th International Workshop, LSO 2004, Banff, Canada, June 20-21, 2004, Proceedings, pp. 88-97, 2004, Springer, 3-540-22192-1. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
|
56 | Christopher H. King |
Same campus, different worlds. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 36th Annual ACM SIGUCCS Conference on User Services 2008, Portland, OR, USA, October 19-22, 2008, pp. 213-220, 2008, ACM, 978-1-60558-074-6. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
reorg, education, help desk, higher education, reorganization, CIO, chief information officer, service desk |
56 | Janice G. El-Bayoumi |
Leveraging student owned laptops on campus: I can't connect to the network. can you help me? ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 33rd Annual ACM SIGUCCS Conference on User Services 2005, Monterey, CA, USA, November 6-9, 2005, pp. 58-61, 2005, ACM, 1-59593-200-3. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
security, support, help desk, customer service, laptops |
56 | Janet Belew |
Students helping students in residence: how suite it is... ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 29th Annual ACM SIGUCCS Conference on User Services 2001, Portland, Oregon, USA, October 17-20, 2001, pp. 12-14, 2001, ACM, 1-58113-382-0. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP DOI BibTeX RDF |
computing advisors, residential computing, student services, student training, orientation, help desk, customer service, students, student employees, student consultants, ResNet |
56 | Jerilyn Prescott, Tom Kilty, Gary Franklin, Andrew Cleary, Tony D. Lovgren, Angie Mai |
Evolution of three help desks. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 29th Annual ACM SIGUCCS Conference on User Services 2001, Portland, Oregon, USA, October 17-20, 2001, pp. 135-141, 2001, ACM, 1-58113-382-0. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP DOI BibTeX RDF |
support center, help desk, higher education |
55 | Lena Mamykina, Catherine G. Wolf |
Evolution of Contact Point: a case study of a help desk and its users. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CSCW ![In: CSCW 2000, Proceeding on the ACM 2000 Conference on Computer Supported Cooperative Work, Philadelphia, PA, USA, December 2-6, 2000, pp. 41-48, 2000, ACM, 1-58113-222-0. The full citation details ...](Pics/full.jpeg) |
2000 |
DBLP DOI BibTeX RDF |
user-centered design, case study, design process, help desk, user needs |
55 | Robert Prince, Jianwen Su, Hong Tang, Yonggang Zhao |
The design of an interactive online help desk in the Alexandria Digital Library. ![Search on Bibsonomy](Pics/bibsonomy.png) |
WACC ![In: Proceedings of the international joint conference on Work activities coordination and collaboration 1999, San Francisco, California, USA, February 22-25, 1999, pp. 217-226, 1999, ACM, 978-1-58113-070-6. The full citation details ...](Pics/full.jpeg) |
1999 |
DBLP DOI BibTeX RDF |
online help desk, online support, user interface, collaboration, digital library |
55 | Jerry Martin |
Training Help Desk Students: The Never Ending Task. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 27th Annual ACM SIGUCCS Conference on User Services: Mile High Expectations 1999, Denver, Colorado, USA, pp. 153-159, 1999, ACM, 1-58113-144-5. The full citation details ...](Pics/full.jpeg) |
1999 |
DBLP DOI BibTeX RDF |
training, help desk, students |
55 | Kelly Wainwright, Bret Ingerman |
Home Growing Help Desk Software. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 27th Annual ACM SIGUCCS Conference on User Services: Mile High Expectations 1999, Denver, Colorado, USA, pp. 199-201, 1999, ACM, 1-58113-144-5. The full citation details ...](Pics/full.jpeg) |
1999 |
DBLP DOI BibTeX RDF |
help desk, call center, call tracking |
55 | Daneen Walko |
Implementing a 24-hour Help Desk at the University of Pittsburgh. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 27th Annual ACM SIGUCCS Conference on User Services: Mile High Expectations 1999, Denver, Colorado, USA, pp. 202-207, 1999, ACM, 1-58113-144-5. The full citation details ...](Pics/full.jpeg) |
1999 |
DBLP DOI BibTeX RDF |
24 hour help desk, call center, support services |
54 | Rebecca Klein, Matthew Smith 0004 |
Pursuing the peak of excellence: Wiki as a knowledge base. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 36th Annual ACM SIGUCCS Conference on User Services 2008, Portland, OR, USA, October 19-22, 2008, pp. 167-172, 2008, ACM, 978-1-60558-074-6. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
collaboration, communication, training, Wiki, knowledge base, information, help desk, technical support |
54 | David Davenport |
Developing an eLearning support model. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 33rd Annual ACM SIGUCCS Conference on User Services 2005, Monterey, CA, USA, November 6-9, 2005, pp. 44-47, 2005, ACM, 1-59593-200-3. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
doIT, online learning, support, help desk, eLearning, course, management system |
54 | Quentin Calder |
Facing budgetary shortfalls?: ways to keep IT staffing, while saving important monies for critical use. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 30th annual ACM SIGUCCS conference on User services: Charting Bold Courses - New Worlds in User Services, Providence, Rhode Island, USA, November 20-23, 2002, pp. 226-228, 2002, ACM, 1-58113-564-5. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
on-site assistance, training, management, help desk, student staff, student consultants |
52 | Annie Saunders |
Online solutions: looking to the future of knowledgeBase management. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 32nd Annual ACM SIGUCCS Conference on User Services 2004, Baltimore, MD, USA, October 10-13, 2004, pp. 194-197, 2004, ACM, 1-58113-869-5. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
retrieval, information, knowledgebase, on-line documentation |
51 | Cynthia A. Burdick |
Teaching Our Customers to Help Themselves: The Resource Desk as the Next Step in the Evolution of the Help Desk Environment. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 28th annual ACM SIGUCCS conference on User services: Building the future, Richmond, Virginia, USA, October 29 - November 1, 2000, pp. 334-335, 2000, ACM, 1-58113-229-8. The full citation details ...](Pics/full.jpeg) |
2000 |
DBLP DOI BibTeX RDF |
|
51 | Carol L. Smith |
Building a help desk from scratch, with no staff, no equipment and no money: molding novice student consultants into seasoned help desk operators. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 24th Annual ACM SIGUCCS Conference on User Services, Chicago, IL, USA, September 30 - October 2, 1996, pp. 139-142, 1996, ACM, 0-89791-810-X. The full citation details ...](Pics/full.jpeg) |
1996 |
DBLP DOI BibTeX RDF |
|
50 | Cindy Dooling, Shahra Meshkaty |
Collaborating outsourcing of the IT help desk. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the ACM SIGUCCS Fall Conference on User Services 2009, St. Louis, Missouri, USA, October 11-14, 2009, pp. 201-206, 2009, ACM, 978-1-60558-477-5. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
collaboration, email, outsourcing, portal, students, helpdesk, faculty, employees |
50 | Kristi Evans, Geoffrey Sperl |
The proper care and feeding of your help desk. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 35th Annual ACM SIGUCCS Conference on User Services 2007, Orlando, Florida, USA, October 7-10, 2007, pp. 82-86, 2007, ACM, 978-1-59593-634-9. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
appreciation, performance, training, motivation, recognition, change, staffing, turnover, rewards |
50 | Ingrid Zukerman, Yuval Marom |
A corpus-based approach to help-desk response generation. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CIMCA/IAWTIC ![In: 2006 International Conference on Computational Intelligence for Modelling Control and Automation (CIMCA 2006), International Conference on Intelligent Agents, Web Technologies and Internet Commerce (IAWTIC 2006), 29 November - 1 December 2006, Sydney, Australia, pp. 23, 2006, IEEE Computer Society, 0-7695-2731-0. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
|
50 | Yuval Marom, Ingrid Zukerman |
Analysis and Synthesis of Help-Desk Responses. ![Search on Bibsonomy](Pics/bibsonomy.png) |
KES (3) ![In: Knowledge-Based Intelligent Information and Engineering Systems, 9th International Conference, KES 2005, Melbourne, Australia, September 14-16, 2005, Proceedings, Part III, pp. 890-897, 2005, Springer, 3-540-28896-1. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
|
50 | Mark Kriegsman, Ralph Barletta |
Building a Case-Based Help Desk Application. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IEEE Expert ![In: IEEE Expert 8(6), pp. 18-26, 1993. The full citation details ...](Pics/full.jpeg) |
1993 |
DBLP DOI BibTeX RDF |
|
50 | Kathy Lyons, Martin Wolske |
Me and my shadow. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 34th Annual ACM SIGUCCS Conference on User Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006, pp. 211-213, 2006, ACM, 1-59593-438-3. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
collaboration, education, training, team-building |
44 | Dave Nevin, Mary A. Brock, Christian J. Sinnett |
New customers, new challenges, new structure: realigning support to survive massive growth. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 33rd Annual ACM SIGUCCS Conference on User Services 2005, Monterey, CA, USA, November 6-9, 2005, pp. 257-261, 2005, ACM, 1-59593-200-3. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
decentralization/centralization, help desk, desktop support |
44 | Claire C. Lassalle, Guy J. Lavergne |
Sharing knowledge with peers: return on your investment. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 33rd Annual ACM SIGUCCS Conference on User Services 2005, Monterey, CA, USA, November 6-9, 2005, pp. 171-174, 2005, ACM, 1-59593-200-3. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
communications, training, management, technology, economics, knowledge, organization, help desk, return on investment, staffing, budget |
42 | Joana Trimble Gandara, Michelle Eastland |
Collaborate, plan, deploy, and train: office 2007 in the classrooms and labs across campus. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 36th Annual ACM SIGUCCS Conference on User Services 2008, Portland, OR, USA, October 19-22, 2008, pp. 301-304, 2008, ACM, 978-1-60558-074-6. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
microsoft office 2007, software maintenance, training, computer education, computer training |
42 | Karen Sirman |
Building an IT community at Louisiana State University: collaboration and partnership strategies. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the ACM SIGUCCS Fall Conference on User Services 2009, St. Louis, Missouri, USA, October 11-14, 2009, pp. 173-180, 2009, ACM, 978-1-60558-477-5. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
IT forum, advisory group, department services, distributed it, munch and share, tech talk, tech workshop, technology support professionals, collaboration, communication, portal, help desk, IT professionals, partnerships, outreach, committees, partners |
42 | Jennifer McIntosh-Elkins, Rebecca Klein |
Creating pathways to develop student professionalism: a new direction. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 36th Annual ACM SIGUCCS Conference on User Services 2008, Portland, OR, USA, October 19-22, 2008, pp. 43-48, 2008, ACM, 978-1-60558-074-6. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
student employment, student training, management, help desk, recruiting, mentoring, coaching, career development |
42 | Jayne Lovett |
Open source: a practical solution. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 35th Annual ACM SIGUCCS Conference on User Services 2007, Orlando, Florida, USA, October 7-10, 2007, pp. 221-223, 2007, ACM, 978-1-59593-634-9. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
open-source help desk software |
42 | Jace Laakso, Kathy Garramone |
Online courseware inspires it student consultants & IT staff. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 35th Annual ACM SIGUCCS Conference on User Services 2007, Orlando, Florida, USA, October 7-10, 2007, pp. 198-201, 2007, ACM, 978-1-59593-634-9. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
student technology assistants, training, help desk, student consultants |
42 | Karen Griffiths, Tammie Kramolis |
Twelve steps to recovery: my co-dependent relationship with tivoli. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 35th Annual ACM SIGUCCS Conference on User Services 2007, Orlando, Florida, USA, October 7-10, 2007, pp. 135-138, 2007, ACM, 978-1-59593-634-9. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
baylor resnet, bearweb, heat®, software support, tivoli storage manager®, security, ITS, help desk, relationship, data storage, information technology services, data recovery |
42 | John A. Underwood, Deb Hegdahl, Jeff Gimbel |
A proper set of tools are needed to corral support. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 31st Annual ACM SIGUCCS Conference on User Services 2003, San Antonio, TX, USA, September 21-24, 2003, pp. 23-26, 2003, ACM, 1-58113-665-X. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
ACD, Funk Software, North Dakota State University, North Dakota University System, SiteScope, WebEx, automatic call distribution, call management, problem tracking system, remote assistance, communication, training, documentation, proxy, network monitoring, help desk, system monitoring, remedy |
42 | Kathleen Cummings |
Reinventing support services: transcending the centralized-decentralized support model debate. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 30th annual ACM SIGUCCS conference on User services: Charting Bold Courses - New Worlds in User Services, Providence, Rhode Island, USA, November 20-23, 2002, pp. 232-233, 2002, ACM, 1-58113-564-5. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
help desk software, support politics, training and documentation, desktop support |
42 | Tony D. Lovgren |
Strategies for implementing unmanned labs. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 29th Annual ACM SIGUCCS Conference on User Services 2001, Portland, Oregon, USA, October 17-20, 2001, pp. 88-92, 2001, ACM, 1-58113-382-0. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP DOI BibTeX RDF |
lab consultants, unmanned labs, security, wireless, support, help desk, computer labs, computing labs, labs, kiosks, lab management, lab managers, technical support |
42 | Marjorie Rowell |
Women & technology: how Wellesley College recruits, trains and retains student staff. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 29th Annual ACM SIGUCCS Conference on User Services 2001, Portland, Oregon, USA, October 17-20, 2001, pp. 169-171, 2001, ACM, 1-58113-382-0. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP DOI BibTeX RDF |
training, help desk, recruiting, student employees, females |
39 | Michelle Bautista, Bryan Lee |
A recharge model for end user computing support: yes! people pay us to fix their computers. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 34th Annual ACM SIGUCCS Conference on User Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006, pp. 16-21, 2006, ACM, 1-59593-438-3. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
recharge model, faculty, desktop, staff, computer support, funding, subscription |
38 | Thanh Tho Quan, Siu Cheung Hui, Alvis Cheuk M. Fong |
Automatic fuzzy ontology generation for semantic help-desk support. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IEEE Trans. Ind. Informatics ![In: IEEE Trans. Ind. Informatics 2(3), pp. 155-164, 2006. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
|
38 | Ingrid Zukerman, Yuval Marom |
A Comparative Study of Information-Gathering Approaches for Answering Help-Desk Email Inquiries. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Australian Conference on Artificial Intelligence ![In: AI 2006: Advances in Artificial Intelligence, 19th Australian Joint Conference on Artificial Intelligence, Hobart, Australia, December 4-8, 2006, Proceedings, pp. 546-556, 2006, Springer, 3-540-49787-0. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
|
38 | Melanie Knapp, Jens Woch |
Towards a Natural Language Driven Automated Help Desk. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CICLing ![In: Computational Linguistics and Intelligent Text Processing, Third International Conference, CICLing 2002, Mexico City, Mexico, February 17-23, 2002, Proceedings, pp. 96-105, 2002, Springer, 3-540-43219-1. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
|
38 | Mehmet H. Göker, Thomas Roth-Berghofer |
Development and Utilization of a Case-Based Help-Desk Support System in a Corporate Environment. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICCBR ![In: Case-Based Reasoning and Development, Third International Conference, ICCBR-99, Seeon Monastery, Germany, July 27-30, 1999, Proceedings, pp. 132-146, 1999, Springer, 3-540-66237-5. The full citation details ...](Pics/full.jpeg) |
1999 |
DBLP DOI BibTeX RDF |
|
37 | Stephen Wassef |
Moving mountains in Motown: trailblazing technology at the Wayne State University PC clinic. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 36th Annual ACM SIGUCCS Conference on User Services 2008, Portland, OR, USA, October 19-22, 2008, pp. 21-26, 2008, ACM, 978-1-60558-074-6. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
Cisco Clean Access Agent, Dynamic Host Configuration Protocol (dhcp), Lightweight Directory Access Protocol (ldap), network authentication |
37 | Stacey B. Morales |
Do you want to leave a trail or make a path? ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 36th Annual ACM SIGUCCS Conference on User Services 2008, Portland, OR, USA, October 19-22, 2008, pp. 221-224, 2008, ACM, 978-1-60558-074-6. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
management, service, support, customer service, ITIL |
37 | Jennifer S. Whiting |
Moving IT beyond IT. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 34th Annual ACM SIGUCCS Conference on User Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006, pp. 409-412, 2006, ACM, 1-59593-438-3. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
career advancement, management, technology |
35 | Jacob T. Biehl, Rosta Farzan, Yingfan Zhou |
Can Anybody Help Me?: Using Community Help Desk Call Records to Examine the Impact of Digital Divides During a Global Pandemic. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CHI ![In: CHI '22: CHI Conference on Human Factors in Computing Systems, New Orleans, LA, USA, 29 April 2022 - 5 May 2022, pp. 314:1-314:13, 2022, ACM, 978-1-4503-9157-3. The full citation details ...](Pics/full.jpeg) |
2022 |
DBLP DOI BibTeX RDF |
|
35 | Christopher L. Carr, Patrick J. Bateman, Saral J. Navlakha |
They Call for Help, But Don't Always Listen: The Development of the User-Help Desk Knowledge Application Model. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AMCIS ![In: Learning from the past & charting the future of the discipline. 14th Americas Conference on Information Systems, AMCIS 2008, Toronto, Ontario, Canada, August 14-17, 2008, pp. 387, 2008, Association for Information Systems. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP BibTeX RDF |
|
35 | Ruth V. Heidel |
More Help Is On The Way (Optimizing The Performance Of The Client/Server Help Desk). ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. CMG Conference ![In: 21st International Computer Measurement Group Conference, December 4-8, 1995, Nashville, TN, USA, Proceedings, pp. 1012-1017, 1995, Computer Measurement Group. The full citation details ...](Pics/full.jpeg) |
1995 |
DBLP BibTeX RDF |
|
35 | Glenda Schester Moum |
What to do when the help desk needs help]. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 15th Annual ACM SIGUCCS Conference on User Services, Kansas City, Missouri, USA, 1987, pp. 405-406, 1987, ACM, 0-89791-241-1. The full citation details ...](Pics/full.jpeg) |
1987 |
DBLP DOI BibTeX RDF |
|
33 | Jim E. Greer, Gordon I. McCalla, John Cooke, Jason A. Collins, Vive Kumar, Andrew Bishop, Julita Vassileva |
The Intelligent Helpdesk: Supporting Peer-Help in a University Course. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Intelligent Tutoring Systems ![In: Intelligent Tutoring Systems, 4th International Conference, ITS '98, San Antonio, Texas, USA, August 16-19, 1998, Proceedings, pp. 494-503, 1998, Springer, 3-540-64770-8. The full citation details ...](Pics/full.jpeg) |
1998 |
DBLP DOI BibTeX RDF |
|
33 | Don Rea, Keelan Cleary |
See for yourself: implementing web-based remote observation/control. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 29th Annual ACM SIGUCCS Conference on User Services 2001, Portland, Oregon, USA, October 17-20, 2001, pp. 153-156, 2001, ACM, 1-58113-382-0. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP DOI BibTeX RDF |
|
29 | Maureen A. Novozinsky, Evelyne S. Roach, Leila M. Shahbender |
Frontline support at Princeton University: a centralized and decentralized approach. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the ACM SIGUCCS Fall Conference on User Services 2009, St. Louis, Missouri, USA, October 11-14, 2009, pp. 93-98, 2009, ACM, 978-1-60558-477-5. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
SCAD/DCS, computing support specialist, computing, help desk, customer support, technical support |
29 | Sergio Valerio, Jean Pereira, Leonel Morgado, Pedro Mestre, Carlos Serôdio, Fausto de Carvalho |
Second Life Information Desk System Using Instant Messaging and Short Messaging Service Technologies. ![Search on Bibsonomy](Pics/bibsonomy.png) |
VS-GAMES ![In: 2009 Conference in Games and Virtual Worlds for Serious Applications, VS-GAMES 2009, Coventry, UK, March 23-24, 2009, pp. 125-132, 2009, IEEE Computer Society, 978-0-7695-3588-3. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
Information Desk, virtual worlds, SMS, Help Desk, Messaging, Second Life |
29 | Christian J. Sinnett, Dave Nevin, Mary A. Brock, Lucas E. Turpin, Tammy Barr |
Breaking through the beaver dam: guiding your customers and staff through a major restructure. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 36th Annual ACM SIGUCCS Conference on User Services 2008, Portland, OR, USA, October 19-22, 2008, pp. 125-132, 2008, ACM, 978-1-60558-074-6. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
decentralization/centralization, help desk, desktop support |
29 | Joe Lim |
University of Toronto Mississauga: "the one" project. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 35th Annual ACM SIGUCCS Conference on User Services 2007, Orlando, Florida, USA, October 7-10, 2007, pp. 211-215, 2007, ACM, 978-1-59593-634-9. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
centralizing systems, enhancing student experience, help desk, id |
29 | Rebecca Klein, Matthew Smith 0004, David Sierkowski |
Reduce response time: get "hooked" on a wiki. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 35th Annual ACM SIGUCCS Conference on User Services 2007, Orlando, Florida, USA, October 7-10, 2007, pp. 185-189, 2007, ACM, 978-1-59593-634-9. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
collaboration, communication, training, wiki, knowledge base, information, help desk |
29 | Ari R. TenCate |
Expanding the boundaries through the use of technology in informal learning spaces. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 34th Annual ACM SIGUCCS Conference on User Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006, pp. 387-392, 2006, ACM, 1-59593-438-3. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
general access labs, help desk, learning spaces, advanced technology |
29 | Jason Snyder, Meredith Field |
We got the message: creating an instant messenger service point. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 34th Annual ACM SIGUCCS Conference on User Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006, pp. 378-380, 2006, ACM, 1-59593-438-3. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
communication, help desk, staffing, consulting, instant messenger |
29 | Joshua Hartranft, Veronica Longenecker |
SafetyNET -- designing and implementing a technology support program for students. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 34th Annual ACM SIGUCCS Conference on User Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006, pp. 141-142, 2006, ACM, 1-59593-438-3. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
Cisco clean access, security, help desk, spyware, viruses, support tools, call tracking, student support |
29 | Laurie Fox, Shawn M. Plummer |
Opening the lines of communications with open source software. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 34th Annual ACM SIGUCCS Conference on User Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006, pp. 114-117, 2006, ACM, 1-59593-438-3. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
RT, SUNY Geneseo, ticket management, communication, open source, help desk, best practical |
29 | Raymond Gable |
VOIP in a university call center. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 34th Annual ACM SIGUCCS Conference on User Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006, pp. 128-130, 2006, ACM, 1-59593-438-3. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
ACD, IP contact center, agent dashboard, frontrange solutions, help center, service, VOIP, help desk, call center |
29 | Saeed Rajput, Jihong Chen, Sam Hsu |
State based authentication. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ACM Southeast Regional Conference (2) ![In: Proceedings of the 43nd Annual Southeast Regional Conference, 2005, Kennesaw, Georgia, Alabama, USA, March 18-20, 2005, Volume 2, pp. 160-165, 2005, ACM. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
rule-based attack, syllable attack, security, authentication, access control, attack, password, help-desk, vulnerabilities, dictionary attack, unauthorized access, password management |
29 | Jason Brand, Jeff Balvanz |
Automation is a breeze with AutoIt. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 33rd Annual ACM SIGUCCS Conference on User Services 2005, Monterey, CA, USA, November 6-9, 2005, pp. 12-15, 2005, ACM, 1-59593-200-3. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
AutoIt, automation, help desk, scripting, windows, customer service |
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