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Venues (Conferences, Journals, ...)
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GrowBag graphs for keyword ? (Num. hits/coverage)
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The graphs summarize 237 occurrences of 144 keywords
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Results
Found 109 publication records. Showing 109 according to the selection in the facets
Hits ?▲ |
Authors |
Title |
Venue |
Year |
Link |
Author keywords |
153 | Christian J. Sinnett, Tammy Barr |
OSU helpdesk: a cost-effective helpdesk solution for everyone. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 32nd Annual ACM SIGUCCS Conference on User Services 2004, Baltimore, MD, USA, October 10-13, 2004, pp. 209-216, 2004, ACM, 1-58113-869-5. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
scheduling, open source, service level agreements, inventory, helpdesk, support tools, knowledgebase, call tracking, management tools |
145 | Christian J. Sinnett, Tammy Barr |
Building a champagne helpdesk on a beer budget. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 32nd Annual ACM SIGUCCS Conference on User Services 2004, Baltimore, MD, USA, October 10-13, 2004, pp. 351-353, 2004, ACM, 1-58113-869-5. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
scheduling, open source, service level agreements, inventory, helpdesk, support tools, knowledgebase, call tracking, management tools |
133 | Betsy Black, E. Axel Larsson |
A case study: implementing supportworks professional helpdesk at drew university. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 32nd Annual ACM SIGUCCS Conference on User Services 2004, Baltimore, MD, USA, October 10-13, 2004, pp. 26-29, 2004, ACM, 1-58113-869-5. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
analysts, helpdesk professional, supportworks, database, helpdesk, knowledgebase, service level, microsoft access, call tracking |
124 | Matthew R. Link |
Transforming support: from helpdesk to information center. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 30th annual ACM SIGUCCS conference on User services: Charting Bold Courses - New Worlds in User Services, Providence, Rhode Island, USA, November 20-23, 2002, pp. 272-274, 2002, ACM, 1-58113-564-5. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
root cause management, customer service, communications management, problem management |
95 | Wei Zhou, Takami Yasuda, Shigeki Yokoi |
E-namoSupport: A Web-Based Helpdesk Support Environment for Senior Citizens. ![Search on Bibsonomy](Pics/bibsonomy.png) |
WEBIST (Selected Papers) ![In: Web Information Systems and Technologies, International Conferences, WEBIST 2005 and WEBIST 2006. Revised Selected Papers, pp. 295-306, 2006, Springer, 978-3-540-74062-9. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
Information Cycle Model, Lifelong learning, Helpdesk, Frequently Asked Questions |
79 | Kevin F. White, Wayne G. Lutters, Anita Komlodi |
Towards virtualizing the helpdesk: assessing the relevance of knowledge across distance. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CHIMIT ![In: Proceedings of the 2nd ACM Symposium on Computer Human Interaction for Management of Information Technology, CHIMIT 2008, San Diego, California, USA, November 14-15, 2008, pp. 3, 2008, ACM, 978-1-60558-355-6. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
virtual helpdesk, knowledge management, relevance, organizational memory, information reuse, cross-organizational |
79 | Matthew J. Conlon |
Overhaul your helpdesk ticketing system. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 35th Annual ACM SIGUCCS Conference on User Services 2007, Orlando, Florida, USA, October 7-10, 2007, pp. 37-40, 2007, ACM, 978-1-59593-634-9. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
request, ticketing system, web-based software, work request, tracking, knowledge base, helpdesk, incident, customer support, problem, desktop support, ticket, issue, service desk |
79 | Vladimir Sklenar, Martin Radvanský, Michal Dobes |
Navigation in Knowledge-Based System for Helpdesk Based on FCA. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICCS ![In: Conceptual Structures: Knowledge Architectures for Smart Applications, 15th International Conference on Conceptual Structures, ICCS 2007, Sheffield, UK, July 22-27, 2007, Proceedings, pp. 501-504, 2007, Springer, 978-3-540-73680-6. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
Knowledge-Based Systems, Case Based Reasoning, Formal Concept Analysis, Helpdesk |
66 | Laurie Fox, Shawn M. Plummer |
Opening the lines of communications with open source software. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 34th Annual ACM SIGUCCS Conference on User Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006, pp. 114-117, 2006, ACM, 1-59593-438-3. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
RT, SUNY Geneseo, ticket management, communication, open source, help desk, best practical |
63 | Mat Felthousen |
Save the sprint across campus: bring the classroom to the helpdesk. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 35th Annual ACM SIGUCCS Conference on User Services 2007, Orlando, Florida, USA, October 7-10, 2007, pp. 87-95, 2007, ACM, 978-1-59593-634-9. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
classroom support, crestron, helpdesk |
63 | Teresa Chipman |
Creating and managing a helpdesk in a multicultural environment. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 35th Annual ACM SIGUCCS Conference on User Services 2007, Orlando, Florida, USA, October 7-10, 2007, pp. 30-33, 2007, ACM, 978-1-59593-634-9. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
communication, documentation, cultures, location, helpdesk, student workers |
58 | Cindy Dooling, Richard Bertrand |
IT professional development and helpdesk support on a shoestring budget or renewable resources. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 35th Annual ACM SIGUCCS Conference on User Services 2007, Orlando, Florida, USA, October 7-10, 2007, pp. 60-64, 2007, ACM, 978-1-59593-634-9. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
academic support, administrative support, communication, training, computers, staffing, principles |
54 | Jeroen Geuze, Peter Desain, Joop Ringelberg |
Re-phrase: chat-by-click: a fundamental new mode of human communication over the internet. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CHI Extended Abstracts ![In: Extended Abstracts Proceedings of the 2008 Conference on Human Factors in Computing Systems, CHI 2008, Florence, Italy, April 5-10, 2008, pp. 3345-3350, 2008, ACM, 978-1-60558-012-8. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
full text processing, web service, communication, conversation, chat, helpdesk, dialog systems, frequently asked questions |
54 | April Krukowski, Mark Reynolds |
Students as service champions: a success story. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 32nd Annual ACM SIGUCCS Conference on User Services 2004, Baltimore, MD, USA, October 10-13, 2004, pp. 284-288, 2004, ACM, 1-58113-869-5. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
second-level, management, support, students, staffing, helpdesk |
54 | Jeffrey Lane, Annette Cutino, Marilyn McMillan |
Adventures in XSC: our six-week countdown to extended service coverage. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 30th annual ACM SIGUCCS conference on User services: Charting Bold Courses - New Worlds in User Services, Providence, Rhode Island, USA, November 20-23, 2002, pp. 64-71, 2002, ACM, 1-58113-564-5. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
extended service, staff training, standard operating procedures, helpdesk, incident management, new services |
50 | John Saul, Betsy Black, Erik Larsson |
Helpdesk.Drew.Edu: Home Growing a Helpdesk Solution Using Open-Source Technology. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 28th annual ACM SIGUCCS conference on User services: Building the future, Richmond, Virginia, USA, October 29 - November 1, 2000, pp. 289-293, 2000, ACM, 1-58113-229-8. The full citation details ...](Pics/full.jpeg) |
2000 |
DBLP DOI BibTeX RDF |
|
46 | Trisha Guy |
Backstage at the helpdesk (poster). ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 27th Annual ACM SIGUCCS Conference on User Services: Mile High Expectations 1999, Denver, Colorado, USA, pp. 225-227, 1999, ACM, 1-58113-144-5. The full citation details ...](Pics/full.jpeg) |
1999 |
DBLP DOI BibTeX RDF |
computer center, university, helpdesk |
46 | Katherine Motsuk |
The Student HelpDesk: Student Information Technology Support at Georgetown University. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 27th Annual ACM SIGUCCS Conference on User Services: Mile High Expectations 1999, Denver, Colorado, USA, pp. 172-175, 1999, ACM, 1-58113-144-5. The full citation details ...](Pics/full.jpeg) |
1999 |
DBLP DOI BibTeX RDF |
helpdesk, student staff, student support |
41 | Satoru Sasaki, Atsushi Fujii |
A method for helpdesk-oriented question answering. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IUCS ![In: Proceedings of the 3rd International Universal Communication Symposium, IUCS 2009, Tokyo, Japan, 3-4 December 2009, pp. 409-415, 2009, ACM, 978-1-60558-641-0. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
question answering, web retrieval |
41 | Renata S. S. Guizzardi, Lora Aroyo, Gerd Wagner 0001 |
Agent-Oriented Knowledge Management in Learning Environments: A Peer-to-Peer Helpdesk Case Study. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AMKM ![In: Agent Mediated Knowledge Management, International Symposium AMKM 2003, Stanford, CA, USA, March 24-26, 2003, Revised and Invited Papers, pp. 57-72, 2003, Springer, 3-540-20868-2. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
|
41 | Chittibabu Govindarajulu |
The status of helpdesk support. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Commun. ACM ![In: Commun. ACM 45(1), pp. 97-100, 2002. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
|
41 | Sheila Garfield, Stefan Wermter |
Recurrent Neural Learning for Helpdesk Call Routing. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICANN ![In: Artificial Neural Networks - ICANN 2002, International Conference, Madrid, Spain, August 28-30, 2002, Proceedings, pp. 296-301, 2002, Springer, 3-540-44074-7. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
|
38 | Julia Kosatka, Anita Bhakta |
From yellow stickies to the world-wide web: the evolution of problem tracking at the University of Houston. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 32nd Annual ACM SIGUCCS Conference on User Services 2004, Baltimore, MD, USA, October 10-13, 2004, pp. 94-100, 2004, ACM, 1-58113-869-5. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
RightNowTechnologies, burnout, console, fileMaker pro, collaboration, web, tracking, e-mail, helpdesk, notification system, remedy, self-service |
38 | Simon Kissler |
Using intelligent e services to empower users and decrease first-level support issues. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 30th annual ACM SIGUCCS conference on User services: Charting Bold Courses - New Worlds in User Services, Providence, Rhode Island, USA, November 20-23, 2002, pp. 267-268, 2002, ACM, 1-58113-564-5. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
knowledge base, e-services, helpdesk, user support |
33 | Joe Lim |
University of Toronto Mississauga: "the one" project. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 35th Annual ACM SIGUCCS Conference on User Services 2007, Orlando, Florida, USA, October 7-10, 2007, pp. 211-215, 2007, ACM, 978-1-59593-634-9. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
centralizing systems, enhancing student experience, help desk, id |
33 | Sheila Garfield, Stefan Wermter |
Call classification using recurrent neural networks, support vector machines and finite state automata. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Knowl. Inf. Syst. ![In: Knowl. Inf. Syst. 9(2), pp. 131-156, 2006. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
Spontaneous language, Classification, Support-vector machines, Recurrent neural networks, Finite-state automata |
33 | Karen McRitchie |
Student leadership teams: does the benefit outweigh their egos? ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 34th Annual ACM SIGUCCS Conference on User Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006, pp. 251-256, 2006, ACM, 1-59593-438-3. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
student leadership, student staff management |
33 | Mo Nishiyama, Leslie J. McNeil, Holly E. Wyatt |
The matrix and beyond: expanding proactive resources for customers. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 34th Annual ACM SIGUCCS Conference on User Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006, pp. 291-294, 2006, ACM, 1-59593-438-3. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
role-based matrix, workflow improvement, communication, knowledge management, portals, customer service, electronic documentation |
25 | Beatriz Bernárdez 0001, José Ignacio Panach, José Antonio Parejo, Amador Durán Toro, Natalia Juristo, Antonio Ruiz-Cortés |
An empirical study to evaluate the impact of mindfulness on helpdesk employees. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Sci. Comput. Program. ![In: Sci. Comput. Program. 230, pp. 102977, August 2023. The full citation details ...](Pics/full.jpeg) |
2023 |
DBLP DOI BibTeX RDF |
|
25 | Desiree Mayer, Angela Kailus |
Der NFDI4Culture Helpdesk - ein Beratungsangebot für die Kulturwissenschaften. ![Search on Bibsonomy](Pics/bibsonomy.png) |
DHd ![In: 9. Tagung des Verbands Digital Humanities im deutschsprachigen Raum, DHd 2023, Belval, Luxembourg and Trier, Germany, March 13 - 17, 2022, pp. 372, 2023. The full citation details ...](Pics/full.jpeg) |
2023 |
DBLP DOI BibTeX RDF |
|
25 | Iman Ataee Langroudy, Marinus Pennings, Dhruva Chakravorty, Honggao Liu |
CIBot: Integrating and Automating Researcher Support in Cyberinfrastructure Helpdesk Operations. ![Search on Bibsonomy](Pics/bibsonomy.png) |
PEARC ![In: Practice and Experience in Advanced Research Computing, PEARC 2023, Portland, OR, USA, July 23-27, 2023, pp. 211-215, 2023, ACM, 978-1-4503-9985-2. The full citation details ...](Pics/full.jpeg) |
2023 |
DBLP DOI BibTeX RDF |
|
25 | Anastasia Terzi, Eleni Akritidou, Matina Bibi |
Enhancing User Experience: Virtual Assistants in Greek University Helpdesk Service. ![Search on Bibsonomy](Pics/bibsonomy.png) |
PCI ![In: Proceedings of the 27th Pan-Hellenic Conference on Progress in Computing and Informatics, PCI 2023, Lamia, Greece, November 24-26, 2023, pp. 193-198, 2023, ACM. The full citation details ...](Pics/full.jpeg) |
2023 |
DBLP DOI BibTeX RDF |
|
25 | Reece Nicholls, Ryan Fellows, Steve Battle, Hisham Ihshaish |
Problem Classification for Tailored Helpdesk Auto-Replies. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CoRR ![In: CoRR abs/2211.07603, 2022. The full citation details ...](Pics/full.jpeg) |
2022 |
DBLP DOI BibTeX RDF |
|
25 | Reece Nicholls, Ryan Fellows, Steve Battle, Hisham Ihshaish |
Problem Classification for Tailored Helpdesk Auto-replies. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICANN (4) ![In: Artificial Neural Networks and Machine Learning - ICANN 2022 - 31st International Conference on Artificial Neural Networks, Bristol, UK, September 6-9, 2022, Proceedings, Part IV, pp. 445-454, 2022, Springer, 978-3-031-15936-7. The full citation details ...](Pics/full.jpeg) |
2022 |
DBLP DOI BibTeX RDF |
|
25 | Zhaohao Zeng, Tetsuya Sakai |
DCH-2: A Parallel Customer-Helpdesk Dialogue Corpus with Distributions of Annotators' Labels. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CoRR ![In: CoRR abs/2104.08755, 2021. The full citation details ...](Pics/full.jpeg) |
2021 |
DBLP BibTeX RDF |
|
25 | Siu Hin Ng, Yen-Chun Huang, Sheng-Jie Lin, Yung-Chun Chang |
Context-dependent Features Fusion with BERT for Evaluating Multi-Turn Customer-Helpdesk Dialogues. ![Search on Bibsonomy](Pics/bibsonomy.png) |
WI/IAT ![In: WI-IAT '21: IEEE/WIC/ACM International Conference on Web Intelligence, Melbourne VIC Australia, December 14 - 17, 2021, pp. 512-517, 2021, ACM, 978-1-4503-9115-3. The full citation details ...](Pics/full.jpeg) |
2021 |
DBLP DOI BibTeX RDF |
|
25 | Shivali Agarwal, Jayachandu Bandlamudi, Atri Mandal, Anupama Ray, Giriprasad Sridhara |
Automated Assignment of Helpdesk Email Tickets: An AI Lifecycle Case Study. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AI Mag. ![In: AI Mag. 41(3), pp. 45-62, 2020. The full citation details ...](Pics/full.jpeg) |
2020 |
DBLP DOI BibTeX RDF |
|
25 | Akhil Kumar 0001, Siyuan Liu |
Analyzing a Helpdesk Process Through the Lens of Actor Handoff Patterns. ![Search on Bibsonomy](Pics/bibsonomy.png) |
BPM (Forum) ![In: Business Process Management Forum - BPM Forum 2020, Seville, Spain, September 13-18, 2020, Proceedings, pp. 313-329, 2020, Springer, 978-3-030-58637-9. The full citation details ...](Pics/full.jpeg) |
2020 |
DBLP DOI BibTeX RDF |
|
25 | Judit Kumuthini, Lyndon Zass, Sumir Panji, Samson P. Salifu, Jonathan K. Kayondo, Victoria Nembaware, Mamana Mbiyavanga, Ajayi Olabode, Ali Kishk, Gordon Wells, Nicola J. Mulder |
The H3ABioNet helpdesk: an online bioinformatics resource, enhancing Africa's capacity for genomics research. ![Search on Bibsonomy](Pics/bibsonomy.png) |
BMC Bioinform. ![In: BMC Bioinform. 20(1), pp. 741, 2019. The full citation details ...](Pics/full.jpeg) |
2019 |
DBLP DOI BibTeX RDF |
|
25 | Atri Mandal, Nikhil Malhotra, Shivali Agarwal, Anupama Ray, Giriprasad Sridhara |
Automated Dispatch of Helpdesk Email Tickets: Pushing the Limits with AI. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AAAI ![In: The Thirty-Third AAAI Conference on Artificial Intelligence, AAAI 2019, The Thirty-First Innovative Applications of Artificial Intelligence Conference, IAAI 2019, The Ninth AAAI Symposium on Educational Advances in Artificial Intelligence, EAAI 2019, Honolulu, Hawaii, USA, January 27 - February 1, 2019., pp. 9381-9388, 2019, AAAI Press, 978-1-57735-809-1. The full citation details ...](Pics/full.jpeg) |
2019 |
DBLP DOI BibTeX RDF |
|
25 | Zhaohao Zeng, Cheng Luo 0001, Lifeng Shang, Hang Li 0001, Tetsuya Sakai |
Towards Automatic Evaluation of Customer-Helpdesk Dialogues. ![Search on Bibsonomy](Pics/bibsonomy.png) |
J. Inf. Process. ![In: J. Inf. Process. 26, pp. 768-778, 2018. The full citation details ...](Pics/full.jpeg) |
2018 |
DBLP DOI BibTeX RDF |
|
25 | Atri Mandal, Nikhil Malhotra, Shivali Agarwal, Anupama Ray, Giriprasad Sridhara |
Cognitive system to achieve human-level accuracy in automated assignment of helpdesk email tickets. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CoRR ![In: CoRR abs/1808.02636, 2018. The full citation details ...](Pics/full.jpeg) |
2018 |
DBLP BibTeX RDF |
|
25 | Pawel Kamocki, Erik Ketzan, Julia Wildgans, Andreas Witt |
CLARIN Legal Information Plattformen und Legal Helpdesk. ![Search on Bibsonomy](Pics/bibsonomy.png) |
DHd ![In: 5. Tagung des Verbands Digital Humanities im deutschsprachigen Raum, DHd 2018, Köln, Germany, February 26 - March 2, 2018, 2018, 978-3-946275-02-2. The full citation details ...](Pics/full.jpeg) |
2018 |
DBLP DOI BibTeX RDF |
|
25 | Solomiia Fedushko, Yuriy Syerov |
Classification of Medical Online Helpdesk Users. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IREHI ![In: Proceedings of the International Conference on Rural and Elderly Health Informatics (IREHI 2018), Cotonou/Benin, 3-4 December, 2018., 2018, CEUR-WS.org. The full citation details ...](Pics/full.jpeg) |
2018 |
DBLP BibTeX RDF |
|
25 | Mayur Patidar, Puneet Agarwal, Lovekesh Vig, Gautam Shroff |
Automatic Conversational Helpdesk Solution using Seq2Seq and Slot-filling Models. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CIKM ![In: Proceedings of the 27th ACM International Conference on Information and Knowledge Management, CIKM 2018, Torino, Italy, October 22-26, 2018, pp. 1967-1975, 2018, ACM, 978-1-4503-6014-2. The full citation details ...](Pics/full.jpeg) |
2018 |
DBLP DOI BibTeX RDF |
|
25 | Atri Mandal, Nikhil Malhotra, Shivali Agarwal, Anupama Ray, Giriprasad Sridhara |
Cognitive System to Achieve Human-Level Accuracy in Automated Assignment of Helpdesk Email Tickets. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICSOC ![In: Service-Oriented Computing - 16th International Conference, ICSOC 2018, Hangzhou, China, November 12-15, 2018, Proceedings, pp. 332-341, 2018, Springer, 978-3-030-03595-2. The full citation details ...](Pics/full.jpeg) |
2018 |
DBLP DOI BibTeX RDF |
|
25 | F. Ismaili, A. Bulku, B. A. Caushi |
Analysis, design and implementation of a helpdesk management system - Case study "Albanian Radio Television". ![Search on Bibsonomy](Pics/bibsonomy.png) |
MIPRO ![In: 41st International Convention on Information and Communication Technology, Electronics and Microelectronics, MIPRO 2018, Opatija, Croatia, May 21-25, 2018, pp. 485-490, 2018, IEEE, 978-953-233-095-3. The full citation details ...](Pics/full.jpeg) |
2018 |
DBLP DOI BibTeX RDF |
|
25 | Spyros Gkezerlis, Dimitris Kalles |
Decision Trees for Helpdesk Advisor Graphs. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CoRR ![In: CoRR abs/1710.07075, 2017. The full citation details ...](Pics/full.jpeg) |
2017 |
DBLP BibTeX RDF |
|
25 | Leandro Noer Alassia, Cecilia Palermo, F. Recondo, María Victoria Giussi, Adriana Stieben, Analía Baum, Fernán Gonzalez Bernaldo de Quirós |
Managing User Needs During the EHR Implementation in Buenos Aires City: The HelpDesk Role. ![Search on Bibsonomy](Pics/bibsonomy.png) |
MedInfo ![In: MEDINFO 2017: Precision Healthcare through Informatics - Proceedings of the 16th World Congress on Medical and Health Informatics, Hangzhou, China, 21-25 August 2017., pp. 835-837, 2017, IOS Press, 978-1-61499-829-7. The full citation details ...](Pics/full.jpeg) |
2017 |
DBLP DOI BibTeX RDF |
|
25 | Zhaohao Zeng, Cheng Luo 0001, Lifeng Shang, Hang Li 0001, Tetsuya Sakai |
Test Collections and Measures for Evaluating Customer-Helpdesk Dialogues. ![Search on Bibsonomy](Pics/bibsonomy.png) |
EVIA@NTCIR ![In: Proceedings of the 8th International Workshop on Evaluating Information Access co-located with the 13th NTCIR Conference on the Evaluation of Information Access Technologies (NTCIR 2017), Tokyo, Japan, December 5, 2017., pp. 1-9, 2017, CEUR-WS.org. The full citation details ...](Pics/full.jpeg) |
2017 |
DBLP BibTeX RDF |
|
25 | Lukas Povoda, Akshaj Arora, Sahitya Singh, Radim Burget, Malay Kishore Dutta |
Emotion recognition from helpdesk messages. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICUMT ![In: 7th International Congress on Ultra Modern Telecommunications and Control Systems and Workshops, ICUMT 2015, Brno, Czech Republic, October 6-8, 2015, pp. 310-313, 2015, IEEE, 978-1-4673-9283-9. The full citation details ...](Pics/full.jpeg) |
2015 |
DBLP DOI BibTeX RDF |
|
25 | R. Kevin Chapman |
Re-Inventing the Helpdesk. Again. In Five Weeks or Less. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 2015 ACM Annual Conference on SIGUCCS, St. Petersburg, FL, USA, November 9-13, 2015, pp. 109-112, 2015, ACM, 978-1-4503-3610-9. The full citation details ...](Pics/full.jpeg) |
2015 |
DBLP DOI BibTeX RDF |
|
25 | Si Sun, Xiaomu Zhou, Julia Adler-Milstein, Kai Zheng 0002 |
Ten Types of Clinician Questions: A Study of CPOE Helpdesk Phone Logs. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AMIA ![In: AMIA 2013, American Medical Informatics Association Annual Symposium, Washington, DC, USA, November 16-20, 2013, 2013, AMIA. The full citation details ...](Pics/full.jpeg) |
2013 |
DBLP BibTeX RDF |
|
25 | Rachael Cottam, Jeff Goff, Peter Nguyen |
Extending the centralized helpdesk functionality to improve decentralized support. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: ACM Proceedings of the SIGUCCS Annual Conference, SIGUCCS '12, Memphis, TN, USA, October 15-19, 2012, pp. 153-156, 2012, ACM, 978-1-4503-1494-7. The full citation details ...](Pics/full.jpeg) |
2012 |
DBLP DOI BibTeX RDF |
|
25 | Dingding Wang 0001, Tao Li 0001, Shenghuo Zhu, Yihong Gong |
iHelp: An Intelligent Online Helpdesk System. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IEEE Trans. Syst. Man Cybern. Part B ![In: IEEE Trans. Syst. Man Cybern. Part B 41(1), pp. 173-182, 2011. The full citation details ...](Pics/full.jpeg) |
2011 |
DBLP DOI BibTeX RDF |
|
25 | Leonel Morgado, Paulo Reis, Fausto de Carvalho, Tiago Ribeiro 0002, Pedro Mestre, Carlos Serôdio |
Architecture for transparent helpdesk system with multimodal presence. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SOCA ![In: IEEE International Conference on Service-Oriented Computing and Applications, SOCA 2010, 13-15 December 2010, Perth, Australia, pp. 1-4, 2010, IEEE Computer Society, 978-1-4244-9802-4. The full citation details ...](Pics/full.jpeg) |
2010 |
DBLP DOI BibTeX RDF |
|
25 | Thomas Beckers 0002, Ingo Frommholz, Ralf Bönning |
Multi-facet Classification of E-mails in a Helpdesk Scenario. ![Search on Bibsonomy](Pics/bibsonomy.png) |
LWA ![In: LWA 2009: Workshop-Woche: Lernen, Wissen, Adaptivität, Darmstadt, 21.-23. September 2009, pp. WIR:60-67, 2009, FG Telekooperation/FG Knowledge Engineering, Technische Universität Darmstadt, Germany. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP BibTeX RDF |
|
25 | Shenghuo Zhu, Tao Li 0001, Zhiyuan Chen 0003, Dingding Wang 0001, Yihong Gong |
Dynamic active probing of helpdesk databases. (PDF / PS) ![Search on Bibsonomy](Pics/bibsonomy.png) |
Proc. VLDB Endow. ![In: Proc. VLDB Endow. 1(1), pp. 748-760, 2008. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
|
25 | Jörg Benze |
HelpDesk-Systeme der Telekommunikationsbranche: der Weg zum aktiven Infrastrukturmanagement. ![Search on Bibsonomy](Pics/bibsonomy.png) |
|
2007 |
RDF |
|
25 | Matthias Nückles, Anna Ertelt |
The problem of describing a problem: Supporting laypersons in presenting their queries to the Internet-based helpdesk. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Hum. Comput. Stud. ![In: Int. J. Hum. Comput. Stud. 64(8), pp. 648-669, 2006. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
|
25 | Jochen Malinowski, Daniel J. Hinz |
Diffusion of Helpdesk Systems - The Influence of Personal Networks on the Level of Adoption. ![Search on Bibsonomy](Pics/bibsonomy.png) |
PACIS ![In: Pacific Asia Conference on Information Systems, PACIS 2006, Kuala Lumpur, Malaysia, July 6-9, 2006, pp. 57, 2006, AISeL. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP BibTeX RDF |
|
25 | Wei Zhou, Takami Yasuda, Shigeki Yokoi |
E-Namosupport: A Web-Based Helpdesk Support Environment for Senior Citizens. ![Search on Bibsonomy](Pics/bibsonomy.png) |
WEBIST (2) ![In: WEBIST 2006, Proceedings of the Second International Conference on Web Information Systems and Technologies: Society, e-Business and e-Government / e-Learning, Setúbal, Portugal, April 11-13, 2006, pp. 29-36, 2006, INSTICC Press, 978-972-8865-47-4. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP BibTeX RDF |
|
25 | Jörg Benze |
Untersuchung von HelpDesk-Systemen der Kommunikationsbranche. ![Search on Bibsonomy](Pics/bibsonomy.png) |
|
2005 |
RDF |
|
25 | Nils Einar Eide, Andreas N. Blaafadt, Baard H. Rehn Johansen, Frode Eika Sandnes |
DIGIMIMIR: A Tool for Rapid Situation Analysis of Helpdesk and Support Email. ![Search on Bibsonomy](Pics/bibsonomy.png) |
LISA ![In: Proceedings of the 18th Conference on Systems Administration (LISA 2004), Atlanta, USA, November 14-19, 2004, pp. 21-32, 2004, USENIX. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP BibTeX RDF |
|
25 | Anssi Karhinen, Juha Kuusela, Marco Sandrini |
Software Architecture Helpdesk. ![Search on Bibsonomy](Pics/bibsonomy.png) |
PFE ![In: Software Product-Family Engineering, 5th International Workshop, PFE 2003, Siena, Italy, November 4-6, 2003, Revised Papers, pp. 422-428, 2003, Springer, 3-540-21941-2. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
|
25 | Conny Kühne, Daniel Pauer, Claus Rautenstrauch |
Ein Helpdesk-System zur Bearbeitung von Anliegen Studierender am Beispiel der VGU. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Wirtschaftsinformatik (1) ![In: Wirtschaftsinformatik 2003, Medien - Märkte - Mobilität, Band I, pp. 883-900, 2003, Physica-Verlag, 3-7908-0111-9. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP BibTeX RDF |
|
25 | Schubert Foo, Siu Cheung Hui, Peng-Chor Leong |
Web-based intelligent helpdesk-support environment. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Syst. Sci. ![In: Int. J. Syst. Sci. 33(6), pp. 389-402, 2002. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
|
25 | Charlie Hitlin, Catherine Roy, Dean Tallman |
eDesk Online - Internal Development and Deployment of HelpDesk Management Software. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 28th annual ACM SIGUCCS conference on User services: Building the future, Richmond, Virginia, USA, October 29 - November 1, 2000, pp. 339-340, 2000, ACM, 1-58113-229-8. The full citation details ...](Pics/full.jpeg) |
2000 |
DBLP DOI BibTeX RDF |
|
25 | Gordon Davies, Brian J. Garner |
Telematics helpdesk for external students of computing at Deakin University. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ITiCSE-WGR ![In: Working Group Reports from ITiCSE on Innovation and Technology in Computer Science Education, ITiCSE-WGR 1999, Cracow, Poland, June 27-30, 1999, pp. 29-31, 1999, ACM, 978-1-4503-7325-8. The full citation details ...](Pics/full.jpeg) |
1999 |
DBLP DOI BibTeX RDF |
|
25 | Jim E. Greer, Gordon I. McCalla, John Cooke, Jason A. Collins, Vive Kumar, Andrew Bishop, Julita Vassileva |
The Intelligent Helpdesk: Supporting Peer-Help in a University Course. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Intelligent Tutoring Systems ![In: Intelligent Tutoring Systems, 4th International Conference, ITS '98, San Antonio, Texas, USA, August 16-19, 1998, Proceedings, pp. 494-503, 1998, Springer, 3-540-64770-8. The full citation details ...](Pics/full.jpeg) |
1998 |
DBLP DOI BibTeX RDF |
|
25 | Lisa Gregory-Mix |
A Student-run Helpdesk at Cornell University - Does it Work? ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 26th annual ACM SIGUCCS conference on User services, Bloomington, Indiana, USA, October 25-28, 1998, pp. 15-19, 1998, ACM, 1-58113-006-6. The full citation details ...](Pics/full.jpeg) |
1998 |
DBLP DOI BibTeX RDF |
|
25 | Dawn E. Hewitt, Jonathan Bolte |
Knowledge Bases: How to Build a Virtual Helpdesk (and why, and how much). ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 26th annual ACM SIGUCCS conference on User services, Bloomington, Indiana, USA, October 25-28, 1998, pp. 123-124, 1998, ACM, 1-58113-006-6. The full citation details ...](Pics/full.jpeg) |
1998 |
DBLP DOI BibTeX RDF |
|
25 | Malcolm Bradley, Ray Dawson |
Reducing the cost of IT ownership using feedback from the IT helpdesk. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Softw. Qual. J. ![In: Softw. Qual. J. 6(2), pp. 113-125, 1997. The full citation details ...](Pics/full.jpeg) |
1997 |
DBLP DOI BibTeX RDF |
cost of ownership, whole life cost, metrics, information technology, failure |
25 | Linda Littleton |
HDD: a helpdesk database. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 22nd Annual ACM SIGUCCS Conference on User Services, October 15-18, 1994, Ypsilanti, Michigan, USA, pp. 205-210, 1994, ACM, 0-89791-656-5. The full citation details ...](Pics/full.jpeg) |
1994 |
DBLP DOI BibTeX RDF |
|
25 | Annette B. Littrell |
Training Helpdesk: using students to beat the odds. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 21st Annual ACM SIGUCCS Conference on User Services, November 7-10, 1993, San Diego, California, USA, pp. 282-284, 1993, ACM, 0-89791-631-X. The full citation details ...](Pics/full.jpeg) |
1993 |
DBLP DOI BibTeX RDF |
|
21 | Karen J. McRitchie |
Technology consultants: a successful generation of student staff. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the ACM SIGUCCS Fall Conference on User Services 2009, St. Louis, Missouri, USA, October 11-14, 2009, pp. 287-292, 2009, ACM, 978-1-60558-477-5. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
student staffing, training, management, helpdesk, lab management |
21 | Cindy Dooling, Shahra Meshkaty |
Collaborating outsourcing of the IT help desk. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the ACM SIGUCCS Fall Conference on User Services 2009, St. Louis, Missouri, USA, October 11-14, 2009, pp. 201-206, 2009, ACM, 978-1-60558-477-5. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
collaboration, email, outsourcing, portal, students, helpdesk, faculty, employees |
21 | Yvonne Clark, Peggy Shuffstall |
If we build it will you come? ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the ACM SIGUCCS Fall Conference on User Services 2009, St. Louis, Missouri, USA, October 11-14, 2009, pp. 229-236, 2009, ACM, 978-1-60558-477-5. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
building relationships, user-support content, collaborate, communicate, community, train, documentation, support, customer service, helpdesk, user support, customer support |
21 | Tamera Aune, Nick Sonsteby, Jessie Twaddle, Steve Vogt |
How to host a regional conference: GusDay. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 36th Annual ACM SIGUCCS Conference on User Services 2008, Portland, OR, USA, October 19-22, 2008, pp. 203-206, 2008, ACM, 978-1-60558-074-6. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
collaboration, learning, management, innovation, educational technology, helpdesk, conference |
21 | Maurizio Lancia, Roberto Puccinelli, Flavio Lombardi |
Feasibility and benefits of migrating towards JEE: a real life case. ![Search on Bibsonomy](Pics/bibsonomy.png) |
PPPJ ![In: Proceedings of the 5th International Symposium on Principles and Practice of Programming in Java, PPPJ 2007, Lisboa, Portugal, September 5-7, 2007, pp. 13-20, 2007, ACM, 978-1-59593-672-1. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
JEE, financial accounting, human resource management systems, Java, helpdesk, open standards |
21 | Joelle Faulks |
Outsource this!: broaden support and reduce staff burnout. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 32nd Annual ACM SIGUCCS Conference on User Services 2004, Baltimore, MD, USA, October 10-13, 2004, pp. 227-231, 2004, ACM, 1-58113-869-5. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
blended support, blended support model, budget restraints, burn out, outsource tier 1 support, rising expectations, tier 1 support, innovative, outsource, helpdesk |
21 | Lynda S. LaRoche, Julianne M. Miranda, Angela P. Smock, Theresa A. M. Noble |
Computing labs and technology classroom (CLTC) initiative: a model for distributed support. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 31st Annual ACM SIGUCCS Conference on User Services 2003, San Antonio, TX, USA, September 21-24, 2003, pp. 21-22, 2003, ACM, 1-58113-665-X. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
collaborative project management, planning and policy, technology classrooms, helpdesk, computing labs, user services, distributed support |
21 | Kim Washburn, Janice G. El-Bayoumi |
UNB's single site service source. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 31st Annual ACM SIGUCCS Conference on User Services 2003, San Antonio, TX, USA, September 21-24, 2003, pp. 237-239, 2003, ACM, 1-58113-665-X. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
web, service, support, help desk, helpdesk |
21 | Gary Doucette, Ginger LeBlanc |
The call tracking system. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 30th annual ACM SIGUCCS conference on User services: Charting Bold Courses - New Worlds in User Services, Providence, Rhode Island, USA, November 20-23, 2002, pp. 172-173, 2002, ACM, 1-58113-564-5. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
communication, training, organization, helpdesk, call tracking |
21 | Stephen Tucker, Andrew Pigou, Thom D. Zaugg |
e-Learning: making it happen now. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 30th annual ACM SIGUCCS conference on User services: Charting Bold Courses - New Worlds in User Services, Providence, Rhode Island, USA, November 20-23, 2002, pp. 292-293, 2002, ACM, 1-58113-564-5. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
e-learning, healthcare, technology, content, helpdesk, learners |
16 | Danco Davcev, Marjan Arsic, Dalibor Ilievski |
A Mobile User Interface for Business Knowledge Management (BKM). ![Search on Bibsonomy](Pics/bibsonomy.png) |
HCI (8) ![In: Human Interface and the Management of Information. Designing Information Environments, Symposium on Human Interface 2009, Held as Part of HCI International 2009, San Diego, CA, USA, July 19-24, 2009, Procceedings, Part I, pp. 22-30, 2009, Springer, 978-3-642-02555-6. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
Adaptable mobile interface, XML Agents, Web services, Fuzzy logic, Pocket PC |
16 | Beth Rugg, Lisa Efing |
A centralized approach to managing a large student staff. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the ACM SIGUCCS Fall Conference on User Services 2009, St. Louis, Missouri, USA, October 11-14, 2009, pp. 143-150, 2009, ACM, 978-1-60558-477-5. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
student employment, scheduling, training, management, centralization, recruitment, supervision, budgeting |
16 | Janet L. Kourik, Jiangping Wang |
Reduce pressure on students and it services via software-vendor programs and hosting. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the ACM SIGUCCS Fall Conference on User Services 2009, St. Louis, Missouri, USA, October 11-14, 2009, pp. 75-78, 2009, ACM, 978-1-60558-477-5. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
software support, software vendor hosting, software licensing, IT services |
16 | Marco Avvenuti, Alessio Vecchio |
Mobile visual access to legacy voice-based applications. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Mobility Conference ![In: Proceedings of the 6th International Conference on Mobile Technology, Applications, and Systems, Mobility Conference 2009, Nice, France, September 2-4, 2009, 2009, ACM, 978-1-60558-536-9. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
Java micro edition, mobile devices, Android, VoiceXML |
16 | Charles Pak |
The near real time statistical asset priority driven (nrtsapd) risk assessment methodology. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGITE Conference ![In: Proceedings of the 9th Conference on Information Technology Education, SIGITE 2008, Cincinnati, OH, USA, October 16-18, 2008, pp. 105-112, 2008, ACM, 978-1-60558-329-7. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
risk assessment, asset management |
16 | Kevin F. White, Wayne G. Lutters |
Structuring cross-organizational knowledge sharing. ![Search on Bibsonomy](Pics/bibsonomy.png) |
GROUP ![In: Proceedings of the 2007 International ACM SIGGROUP Conference on Supporting Group Work, GROUP 2007, Sanibel Island, Florida, USA, November 4-7, 2007, pp. 187-196, 2007, ACM, 978-1-59593-845-9. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
cross-organization, expertise recommendation, ontology, trust, knowledge management, profiles, social computing, organizational memory, qualitative research, socio-technical |
16 | Guillermo de Jesús Hoyos-Rivera, Roberta Lima-Gomes, Roberto Willrich, Jean-Pierre Courtiat |
CoLab: A New Paradigm and Tool for Collaboratively Browsing the Web. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IEEE Trans. Syst. Man Cybern. Part A ![In: IEEE Trans. Syst. Man Cybern. Part A 36(6), pp. 1074-1085, 2006. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
|
16 | Cindy Dooling, Jeff White, Cathy Lee |
Software management. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 34th Annual ACM SIGUCCS Conference on User Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006, pp. 89-93, 2006, ACM, 1-59593-438-3. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
administrative support, communication, training, computers, audit, licenses, software management, principles |
16 | Raymond Gable |
VOIP in a university call center. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 34th Annual ACM SIGUCCS Conference on User Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006, pp. 128-130, 2006, ACM, 1-59593-438-3. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
ACD, IP contact center, agent dashboard, frontrange solutions, help center, service, VOIP, help desk, call center |
16 | Sameer Bajaj, Lee S. Sproull |
The impact of structure and medium on choice and recall in profile assessment. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CHI Extended Abstracts ![In: Extended Abstracts Proceedings of the 2006 Conference on Human Factors in Computing Systems, CHI 2006, Montréal, Québec, Canada, April 22-27, 2006, pp. 508-513, 2006, ACM, 978-1-59593-298-3. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
expert finder, profile data, social judgment, choice |
16 | Saeed Rajput, Jihong Chen, Sam Hsu |
State based authentication. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ACM Southeast Regional Conference (2) ![In: Proceedings of the 43nd Annual Southeast Regional Conference, 2005, Kennesaw, Georgia, Alabama, USA, March 18-20, 2005, Volume 2, pp. 160-165, 2005, ACM. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
rule-based attack, syllable attack, security, authentication, access control, attack, password, help-desk, vulnerabilities, dictionary attack, unauthorized access, password management |
16 | Jolanta Soltis, Pritesh P. Patel, Brian Whitworth |
Designing a new employee orientation (NEO) system. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 33rd Annual ACM SIGUCCS Conference on User Services 2005, Monterey, CA, USA, November 6-9, 2005, pp. 349-352, 2005, ACM, 1-59593-200-3. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
orientation, computing resources, employee |
16 | Holger Brocks, Henning Meyer, Thomas Kamps |
Flexible Exception Handling in a Multi-Agent Enactment Model for Knowledge-Intensive Processes. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IAT ![In: Proceedings of the 2005 IEEE/WIC/ACM International Conference on Intelligent Agent Technology, Compiegne, France, September 19-22, 2005, pp. 479-482, 2005, IEEE Computer Society, 0-7695-2416-8. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
|
16 | Minhui Xie, Mark Tomlinson, Bobby Bodenheimer |
Interface design for a modern software ticketing system. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ACM Southeast Regional Conference ![In: Proceedings of the 42nd Annual Southeast Regional Conference, 2004, Huntsville, Alabama, USA, April 2-3, 2004, pp. 122-127, 2004, ACM, 1-58113-870-9. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
trouble-ticketing, user interface design, XUL |
16 | Adel Al-Taitoon, Carsten Sørensen |
Supporting Mobile Professionals in Global Banking: The Role of Global ICT-Support Call-Centres. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HICSS ![In: 37th Hawaii International Conference on System Sciences (HICSS-37 2004), CD-ROM / Abstracts Proceedings, 5-8 January 2004, Big Island, HI, USA, 2004, IEEE Computer Society, 0-7695-2056-1. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
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