Search results for "ITSM"

Hits ?▲	Authors	Title	Venue	Year	Link	Author keywords
118	Bom Soo Kim, Young Dae Kim, Chan Kyou Hwang, Jae-Hyoung Yoo	A Mechanism of KEDB-Centric Fault Management to Optimize the Realization of ITIL Based ITSM.	APNOMS	2007	DBLP DOI BibTeX RDF	ITSM, KEDB, Change Management, Fault Management, ITIL, Incident Management, Service Support, Problem Management
84	Bo Yang 0013, Hao Wang, Liang Liu 0010, Qian Ma, Ying Chen 0004, Hui Lei 0001	Research and Implementation of Knowledge-Enhanced Information Services.	ICSOC	2007	DBLP DOI BibTeX RDF	configuration management database, information services, IT service management, knowledge database
84	Stuart Diaz Galup, Sue A. Conger, Ronald Dattero, Anthony Orr, Ron Palmer, Jack Probst, Paul Kontogiorgis	IT service management: academic programs face the issues of globalization.	CPR	2007	DBLP DOI BibTeX RDF	ISO 20000, ITIL, IT service management
63	Adegboyega K. Ojo, Tomasz Janowski	A whole-of-government approach to information technology strategy management.	DG.O	2010	DBLP BibTeX RDF	IT strategy management tool, StratML, integrated IT strategy management, smXML, whole of government approach
63	Stefan Thanheiser, Lei Liu 0020, Hartmut Schmeck	SimSOA: an approach for agent-based simulation and design-time assessment of SOC-based IT systems.	SAC	2009	DBLP DOI BibTeX RDF	service-oriented computing (SOC), service-oriented architectures (SOA), agent-based simulation
63	Stewart H. C. Wan, Yuk-Hee Chan	IT Service Management for Campus Environment-Practical Concerns in Implementation.	Integrated Network Management	2007	DBLP DOI BibTeX RDF
63	Hao Wang, Bo Yang 0013, Liang Liu 0010, Qian Ma, Kewei Sun, Ying Chen 0004	Knowledge Enhanced IT Service Management.	ICEBE	2007	DBLP DOI BibTeX RDF
56	Yide Wang, Dancheng Li, Chunyan Han, Zhiliang Zhu 0001	Research and Application on Automatic Network Topology Discovery in ITSM System.	HIS (2)	2009	DBLP DOI BibTeX RDF	ITSM, Network Topology Discovery, STP, SNMP
53	Ljubo B. Vlacic	The 2017-2020 ITSM Outstanding Paper Awards and The 2017-2020 ITSM Outstanding Reviewer Awards [Society News].	IEEE Intell. Transp. Syst. Mag.	2023	DBLP DOI BibTeX RDF
53	Adam Grummitt, Brian Johnson	"Knot not ITIL: How Not to Undo the ITSM Knot using 'ITSM from Hell Based on Not ITIL', Part 1 of 2".	Int. CMG Conference	2008	DBLP BibTeX RDF
47	Mathias Sallé, Steve Rosenthal	Formulating and Implementing an HP IT Program Strategy using CobiT and HP ITSM.	HICSS	2005	DBLP DOI BibTeX RDF
42	Jan-Helge Deutscher, Carsten Felden	Model Concept to Determine the Optimal Maturity of IT Service Management Processes.	ACIS-ICIS	2009	DBLP DOI BibTeX RDF
42	Montri Lawkobkit	Information Technology Service Management: A Thailand Perspective.	Software Engineering, Artificial Intelligence, Networking and Parallel/Distributed Computing	2008	DBLP DOI BibTeX RDF
42	Beijun Shen	Support IT Service Management with Process Modeling and Analysis.	ICSP	2008	DBLP DOI BibTeX RDF	Process Modeling and Analysis, IT Service Management, Process Technology
29	Jhilmil Jain, Ismail Ari, Jun Li 0008	Understanding the challenges faced during the management of data mining models.	CHIMIT	2008	DBLP DOI BibTeX RDF	ITSM, data mining models, model lifecycle, challenges, BSM
29	Ramisa Kashanchi, Janet Toland	Can ITIL contribute to IT/business alignment? An initial investigation.	Wirtschaftsinf.	2006	DBLP DOI BibTeX RDF	Strategic Alignment Model (SAM), Information Technology Service Management (ITSM), Fit, Information Technology Infrastructure Library (ITIL), Strategic Alignment
26	Philipp Reinhard, Mahei Manhai Li, Ernestine Dickhaut, Christoph Peters 0001, Jan Marco Leimeister	Empowering Recommender Systems in ITSM: A Pipeline Reference Model for AI-Based Textual Data Quality Enrichment.	DESRIST	2023	DBLP DOI BibTeX RDF
26	Manuel Mora, Jorge Marx Gómez, Paola Yuritzy Reyes-Delgado, Olayele Adelakun	An integrative Agile ITSM Framework of Tenets and Practices - its Design and Exploratory Utilization.	J. Organ. Comput. Electron. Commer.	2022	DBLP DOI BibTeX RDF
26	Kaiqi Gong, Xiao Song 0001, Senzhang Wang, Songsong Liu, Yong Li	ITSM-GCN: Informative Training Sample Mining for Graph Convolutional Network-based Collaborative Filtering.	CIKM	2022	DBLP DOI BibTeX RDF
26	Brian Guilfoos, Jeff Triplett	ITSM in Supercomputing: Improving service delivery, reliability, and user satisfaction.	PEARC	2022	DBLP DOI BibTeX RDF
26	Henning D. Richter, Birger Lantow	itsVALUE - A Method Supporting Value-Oriented ITSM.	BIR	2021	DBLP DOI BibTeX RDF
26	Hanchul Woo, Sangdo Lee, Jun-Ho Huh, Sukjae Jeong	Impact of ITSM Military Service Quality and Value on Service Trust.	J. Multim. Inf. Syst.	2020	DBLP DOI BibTeX RDF
26	James J. Cusick	Business Value of ITSM. Requirement or Mirage?	CoRR	2020	DBLP BibTeX RDF
26	Hanchul Woo, Suk-Jae Jeong, Jun-Ho Huh	Improvement of ITSM IT Service Efficiency in Military Electronic Service.	J. Inf. Process. Syst.	2020	DBLP DOI BibTeX RDF
26	Abraham Dávila, Rosanna Janampa, Paula Angeleri, Karin Melendez	ITSM model for very small organisation: an empirical validation.	IET Softw.	2020	DBLP DOI BibTeX RDF
26	Abir El Yamami, Khalifa Mansouri, Mohammed Qbadou, El Hossein Illoussamen	Introducing ITIL Framework in Small Enterprises: Tailoring ITSM Practices to the Size of Company.	Int. J. Inf. Technol. Syst. Approach	2019	DBLP DOI BibTeX RDF
26	Sanna Heikkinen, Marko Jäntti	Studying Continual Service Improvement and Monitoring the Quality of ITSM.	QUATIC	2019	DBLP DOI BibTeX RDF
26	Dominik Schneider, Franziska Plate, Gunnar Auth	Evaluation von ITSM-Tools für Integration und Management von Cloud-Diensten am Beispiel von ServiceNow.	Wirtschaftsinformatik	2019	DBLP BibTeX RDF
26	Hashim Iqbal Chunpir, Mostafa Ismailzadeh	Comparison of Information Technology Service Management (ITSM) Practices in e-Infrastructures, Libraries, Public Administration and the Private Sector.	AHFE (21)	2019	DBLP DOI BibTeX RDF
26	Abdelkebir Sahid, Yassine Maleh, Mustapha Belaïssaoui	A Practical Agile Framework for IT Service and Asset Management ITSM/ITAM Through a Case Study.	J. Cases Inf. Technol.	2018	DBLP DOI BibTeX RDF
26	John Anderson 0008, Robert Bishop	An ITSM For A New Era: Leaving A Self-Supported Internal Legacy System For A Brighter Future In The Cloud(s).	SIGUCCS	2018	DBLP DOI BibTeX RDF
26	Li Qiong, Bo Wang, Hong Wu	Targeting Algorithm Based on ITSM.	ICSEB	2017	DBLP DOI BibTeX RDF
26	Martin Berner, Jino Augustine, Alexander Maedche	The Impact of Process Visibility on Process Performance - A Multiple Case Study of Operations Control Centers in ITSM.	Bus. Inf. Syst. Eng.	2016	DBLP DOI BibTeX RDF
26	Ravinda Wijesinghe, Helana Scheepers, Stuart McLoughlin	Defining the optimal level of business benefits within IS/IT projects: Insights from benefit identification practices adopted in an IT Service Management (ITSM) project.	CoRR	2016	DBLP BibTeX RDF
26	Manuel Mora, Jorge Marx Gómez, Rory V. O'Connor, Mahesh S. Raisinghani, Ovsei Gelman	An Extensive Review of IT Service Design in Seven International ITSM Processes Frameworks: Part II.	Int. J. Inf. Technol. Syst. Approach	2015	DBLP DOI BibTeX RDF
26	Stefan Morana, Timo Gerards, Alexander Mädche	ITSM ProcessGuide - A Process Guidance System for IT Service Management.	DESRIST	2015	DBLP DOI BibTeX RDF
26	Narges Shahsavarani, Shaobo Ji	Research in Information Technology Service Management (ITSM) (2000 - 2010): An Overview.	Int. J. Inf. Syst. Serv. Sect.	2014	DBLP DOI BibTeX RDF
26	Klaas Schmidt, Timo von der Dovenmühle, Jorge Marx Gómez	Service-oriented framework for building reusable decision processes - in the domain of ITSM.	Intell. Decis. Technol.	2014	DBLP DOI BibTeX RDF
26	Saeed Rouhani, Ahad Zare Ravasan	A Fuzzy TOPSIS based Approach for ITSM Software Selection.	Int. J. IT Bus. Alignment Gov.	2014	DBLP DOI BibTeX RDF
26	Manuel Mora Tavarez, Mahesh S. Raisinghani, Rory V. O'Connor, Jorge Marx Gómez, Ovsei Gelman	An Extensive Review of IT Service Design in Seven International ITSM Processes Frameworks: Part I.	Int. J. Inf. Technol. Syst. Approach	2014	DBLP DOI BibTeX RDF
26	Sue A. Conger, Jack Probst	Knowledge Management in ITSM: Applying the DIKW Model.	Engineering and Management of IT-based Service Systems	2014	DBLP DOI BibTeX RDF
26	Nuru Aisyah Sim Abdullah, Noor Laila Mohd Noor, Emma Nuraihan Mior Ibrahim	Information Technology Service Management (ITSM): contributing Factors to IT Service disruptions - a Case of Malaysia Public Service Agencies.	PACIS	2014	DBLP BibTeX RDF
26	Chris Griffith, Elton Baretto, Mitesh Desai	Laying Tracks for Better Governance: ITSM for PTC.	Int. CMG Conference	2013	DBLP BibTeX RDF
26	Christian Richter	Reifegradmodelle für Werkzeuglandschaften zur Unterstützung von ITSM-Prozessen.		2013	RDF
26	Agnieszka Zajac, Piotr Soja	ITSM Adoption in European SMEs: Transition versus Developed Economies.	AMCIS	2012	DBLP BibTeX RDF
26	Frank Kleiner, Andreas Abecker, Marco Mauritczat	Incident and Problem Management using a Semantic Wiki-enabled ITSM Platform.	ICAART (1)	2012	DBLP BibTeX RDF
26	Saïd Izza, Rabah Imache	An approach to achieve IT agility by combining SOA with ITSM.	Int. J. Inf. Technol. Manag.	2010	DBLP DOI BibTeX RDF
26	Carol E. Pollard, Dhiraj Gupta, John W. Satzinger	Teaching Systems Development: A Compelling Case for Integrating the SDLC with the ITSM Lifecycle.	Inf. Syst. Manag.	2010	DBLP DOI BibTeX RDF
26	Stuart Diaz Galup, Ronald Dattero	A Five-Step Method to Tune Your ITSM Processes.	Inf. Syst. Manag.	2010	DBLP DOI BibTeX RDF
26	Paul Kontogiorgis	ITSM and Education.	AMCIS	2010	DBLP BibTeX RDF
26	Fernando Brito e Abreu, Raquel de Bragança V. da Porciúncula, Jorge Manuel Freitas, José Carlos Costa	Definition and Validation of Metrics for ITSM Process Models.	QUATIC	2010	DBLP DOI BibTeX RDF
26	Achim Schmidtmann	Simulation of ITSM Processes as Training Tool Set.	Heinz Nixdorf Symposium	2010	DBLP DOI BibTeX RDF
26	Sue A. Conger, Ramesh Venkataraman, Alex Hernandez, Jack Probst	Market Potential for ITSM Graduates: A Survey.	Inf. Syst. Manag.	2009	DBLP DOI BibTeX RDF
26	Carol E. Pollard, Dhiraj Gupta, John W. Satzinger	Integrating SDLC and ITSM to 'Servitize' Systems Development.	AMCIS	2009	DBLP BibTeX RDF
26	Mohammad Sharifi, Masarat Ayat, Suhaimi Ibrahim, Shamsul Sahibuddin	A Novel ITSM-Based Implementation Method to Maintain Software Assets in Order to Sustain Organizational Activities.	EMS	2009	DBLP DOI BibTeX RDF
26	Shaju L. Kurup, Arvind Raman, Adarsh Kumar	Mantras, Astras & Shastras for ITSM Transformation.	Int. CMG Conference	2009	DBLP BibTeX RDF
26	Masarat Ayat, Mohammad Sharifi, Shamsul Sahibuddin, Suhaimi Ibrahim	Adoption Factors and Implementation Steps of ITSM in the Target.	Asia International Conference on Modelling and Simulation	2009	DBLP DOI BibTeX RDF
26	Ravi Kaushik, Anil Wangoo	Developing Quality Excellence in an ITSM Organization.	Int. CMG Conference	2008	DBLP BibTeX RDF
26	Rajeev Gupta, K. Hima Prasad, Mukesh K. Mohania	Automating ITSM Incident Management Process.	ICAC	2008	DBLP DOI BibTeX RDF
26	David M. Chess, James E. Hanson, John A. Pershing, Steve R. White	Prospects for simplifying ITSM-based management through self-managing resources.	IBM Syst. J.	2007	DBLP DOI BibTeX RDF
21	Patricia Marcu, Larisa Shwartz, Genady Grabarnik, David Loewenstern	Managing Faults in the Service Delivery Process of Service Provider Coalitions.	IEEE SCC	2009	DBLP DOI BibTeX RDF
21	Larisa Shwartz, Naga Ayachitula, Melissa J. Buco, Maheswaran Surendra, Christopher Ward, Steve Weinberger	Service Provider Considerations for IT Service Management.	Integrated Network Management	2007	DBLP DOI BibTeX RDF
21	Stuart Diaz Galup, Jim J. Quan, Ronald Dattero, Sue A. Conger	Information technology service management: an emerging area for academic research and pedagogical development.	CPR	2007	DBLP DOI BibTeX RDF	ISO/IEC20000, process theory, ITIL, service science, IT service management
21	Yazhe Tang, Hanan Lutfiyya	Book Review of Web Services in the Enterprise: Concepts, Standards, Solutions, and Management.	EDOC Workshops	2006	DBLP DOI BibTeX RDF