Search results for "CRM"

Hits ?▲	Authors	Title	Venue	Year	Link	Author keywords
150	Hyung-Su Kim, Young-Gul Kim	A Study on Developing CRM Scorecard.	HICSS	2007	DBLP DOI BibTeX RDF
145	Mahdi Seify	New Method for Risk Management in CRM Security Management.	ITNG	2006	DBLP DOI BibTeX RDF	Information Security Management System (ISMS), Data management, Risk Management, Customer Relationship Management (CRM)
135	Anne Gates Applin, Hilary J. Holz	Computing research methods multi-perspective digital library: a call for participation.	ITiCSE	2008	DBLP DOI BibTeX RDF	computing research methods, curricular issues, scholar-produced digital resource, participatory design
134	Te-Ming Chang, Lin-Li Liao, Wen-Feng Hsiao	An Empirical Study on the e-CRM Performance Influence Model for Service Sectors in Taiwan.	EEE	2005	DBLP DOI BibTeX RDF	Performance influence, TOE framework, SEM analysis, e-CRM
112	Anne Gates Applin, Hilary J. Holz, William J. Joel, Ifeyinwa Okoye, Katherine Deibel, Becky Grasser, Briony J. Oates, Gwendolyne Wood	A multi-perspective digital library to facilitate integrating teaching research methods across the computing curriculum.	ACM SIGCSE Bull.	2007	DBLP DOI BibTeX RDF	computing research methods, scholar-produced digital resource, personas, sense-making
112	Michael Fux, Daniel Mathieu, Frank Go	Integrated Electronic Customer Relationship Management (CRM) for Alpine Tourist Destinations: Drivers and an Adoption Framework.	ENTER	2007	DBLP DOI BibTeX RDF	Integrated CRM, Destination Management Organization, Small and Medium-Sized Tourism Enterprises, outsourcing
102	Alok Mishra 0001, Deepti Mishra 0001	CRM System Implementation in a Multinational Enterprise.	OTM Workshops	2009	DBLP DOI BibTeX RDF	Implementation, Customer Relationship Management, CRM
101	Yan Liu, Changfeng Zhou, Ying-Wu Chen 0001	Determinants of E-CRM in Influencing Customer Satisfaction.	PRICAI	2006	DBLP DOI BibTeX RDF	electronic questionnaire, customer satisfaction, PLS, SEM, E-CRM
97	Shan-yan Huang, Han-yuh Liu	A perspective of two-dimensional process integration customer relationship management driven business model.	ICIS	2009	DBLP DOI BibTeX RDF	horizontal alignment, two-dimensional process integration, vertical alignment, business model, CRM, customer relationship management
96	Diego Magro, Anna Goy	Towards a first ontology for customer relationship management.	CSTST	2008	DBLP DOI BibTeX RDF	CRM ontology, customer relationship management, enterprise ontology
94	Zhedan Pan, Hoyeon Ryu, Jongmoon Baik	A Case Study: CRM Adoption Success Factor Analysis and Six Sigma DMAIC Application.	SERA	2007	DBLP DOI BibTeX RDF
94	Sonja Grabner-Kräuter, Gernot Mödritscher, Martin Waiguny, Werner Mussnig	Performance Monitoring of CRM Initiatives.	HICSS	2007	DBLP DOI BibTeX RDF
94	Jessica Hsiaofen Chen, Eric T. G. Wang	Internalization in Technology Innovation: A Case of CRM Adoption.	HICSS	2006	DBLP DOI BibTeX RDF
94	Matthias Meyer	Multidisciplinarity of CRM Integration and Its Implications.	HICSS	2005	DBLP DOI BibTeX RDF
94	Rosalie J. Ocker, Susan M. Mudambi	Assessing the Readiness of Firms for CRM: A Literature Review and Research Model.	HICSS	2003	DBLP DOI BibTeX RDF
90	Jun Wu	Customer Relationship Management (CRM) Implementation in China: A Case Study of Legend Group.	CONFENIS (2)	2007	DBLP DOI BibTeX RDF	Case study, CRM, Critical success factors
83	Bin Wu 0001, Qi Ye, Shengqi Yang, Bai Wang 0001	Group CRM: a new telecom CRM framework from social network perspective.	CIKM-CNIKM	2009	DBLP DOI BibTeX RDF	crm, data mining, social network analysis, call graph
83	Seungjeong Yang, Jongtae Rhee	Propose of U-CRM system displaying powerful efficiency in RFID Computing environment.	MUE	2007	DBLP DOI BibTeX RDF
83	Chia Shen, Ichiro Mizunuma	RT-CRM: Real-Time Channel-Based Reflective Memory.	IEEE Trans. Computers	2000	DBLP DOI BibTeX RDF	Real-time communication service, monitor and control, data distribution, distributed real-time systems
83	Chia Shen, Ichiro Mizunuma	RT-CRM: Real-Time Channel-based Reflective Memory.	IEEE Real Time Technology and Applications Symposium	1997	DBLP DOI BibTeX RDF	real-time, middleware, industrial applications, Communication services
79	Alexander Schellong	CRM in the public sector: towards a conceptual research framework.	DG.O	2005	DBLP BibTeX RDF	TQM, citizen government relationship, citizen orientation, citizen relationship management, CRM, customer relationship management, electronic government, public services, new public management
79	Farouk Missi, Sarmad Alshawi, Guy Fitzgerald	Why CRM Efforts Fail? A Study of the Impact of Data Quality and Data Integration.	HICSS	2005	DBLP DOI BibTeX RDF	Data Integration, Implementation, Data Quality, CRM
78	Hilary J. Holz, Anne Gates Applin, Bruria Haberman, Donald Joyce, Helen C. Purchase, Catherine Reed	Research methods in computing: what are they, and how should we teach them?	ACM SIGCSE Bull.	2006	DBLP DOI BibTeX RDF	pedagogy, constructivism, research methods, situated learning, learning activities
78	Malte Geib, Annette Reichold, Lutz M. Kolbe, Walter Brenner	Architecture for Customer Relationship Management Approaches in Financial Services.	HICSS	2005	DBLP DOI BibTeX RDF	Knowledge Management, Customer Relationship Management, Performance Management
78	Colleen Cunningham, Il-Yeol Song, Peter P. Chen	Data warehouse design to support customer relationship management analyses.	DOLAP	2004	DBLP DOI BibTeX RDF	data warehouse, customer relationship management
78	Wenjing Shang, Hong Wu, Zhimin Ji	Applying CRM in Information Product Pricing.	CONFENIS (2)	2007	DBLP DOI BibTeX RDF	CRM (Customer Relationship Management), Information products pricing, Price differentiation, Customer value
71	Yongbin Huang, Jianfeng Wang	Services-Oriented CRM System and Enabling Technologies for Insurance Enterprises.	WKDD	2009	DBLP DOI BibTeX RDF
71	Rui Liu, Weijun Wang	Study of Determinants of e-CRM in Influencing Consumer Satisfaction in B2C Websites.	I3E (1)	2007	DBLP DOI BibTeX RDF
71	Feng Qian	A Study on CRM and Its Customer Segmentation Outsourcing Approach for Small and Medium Businesses.	CONFENIS (2)	2007	DBLP DOI BibTeX RDF	Outsource, Customer relationship management, Customer segmentation
71	Luciano Batista, Peter Kawalek	Translating Customer-Focused Strategic Issues into Operational Processes Through CRM - A Public Sector Approach.	EGOV	2004	DBLP DOI BibTeX RDF
68	Michael Fux, Thomas Myrach	Adoption of a Destination-Wide CRM Approach: An Empirical Analysis of the Determinants in the Swiss Hospitality Industry.	ENTER	2009	DBLP DOI BibTeX RDF	Destination Management, Email Marketing Campaign, Interorganizational System (IOS), Cooperation, CRM, Technology Adoption
67	Barbara H. Wixom, Paul Gray, Hugh J. Watson	Data Warehousing - Minitrack Introduction.	HICSS	2001	DBLP DOI BibTeX RDF
67	Enzo Colombo, Chiara Francalanci	Selecting CRM packages based on architectural, functional, and cost requirements: Empirical validation of a hierarchical ranking model.	Requir. Eng.	2004	DBLP DOI BibTeX RDF	Analytical hierarchy process (AHP), Customer relationship management (CRM), Software selection, Software cost
61	Achille Felicetti, Francesca Murano, Paola Ronzino, Franco Niccolucci	CIDOC CRM and Epigraphy: a Hermeneutic Challenge.	EMF-CRM@TPDL	2015	DBLP BibTeX RDF
61	Sara Di Giorgio, Achille Felicetti, Patrizia Martini, Emilia Masci	Dati.CulturaItalia: a Use Case of Publishing Linked Open Data Based on CIDOC-CRM.	EMF-CRM@TPDL	2015	DBLP BibTeX RDF
60	Timothy R. Coltman	Where Are the Benefits in CRM Technology Investment?.	HICSS	2006	DBLP DOI BibTeX RDF
57	Ádám Horváth, László Laufer, András Kangyal	Usability Analyses of CRM Systems in Call Centers: The Data Mining Approach.	HCI (8)	2009	DBLP DOI BibTeX RDF	data mining, usability, web usage mining, CRM, call center
57	Yongqiang Chen, Leifang Hu	Study on data mining application in CRM system based on insurance trade.	ICEC	2005	DBLP DOI BibTeX RDF	customers' value, insurance company, data mining, CRM
56	Tien-ho Lin, Pradipta Ray, Geir Kjetil Sandve, Selen Uguroglu, Eric P. Xing	BayCis: A Bayesian Hierarchical HMM for Cis-Regulatory Module Decoding in Metazoan Genomes.	RECOMB	2008	DBLP DOI BibTeX RDF
56	Zheng-qing Luo, Shi-an Wang, Xu-fang Chen	Research on Design of Analysis-based CRMSystem for Mobile Communications Industry and its Application.	I3E (1)	2007	DBLP DOI BibTeX RDF
56	Susanne Glissmann, Lutz M. Kolbe, Nicholas C. Romano Jr., Jerry Fjermestad	Minitrack: Electronic Customer Relationship Management.	HICSS	2007	DBLP DOI BibTeX RDF
56	Hong Lin, Chunsheng Yang	Specifying distributed multi-agent systems in chemical reaction metaphor.	Appl. Intell.	2006	DBLP DOI BibTeX RDF	Distributed systems, Multi-agent systems, Software architecture, Program specification, Very high-level languages
56	Goetz Greve, Sönke Albers	Determinants of Performance in Customer Relationship Management - Assessing the Technology Usage-Performance Link.	HICSS	2006	DBLP DOI BibTeX RDF
56	Ragnar Schierholz, Lutz M. Kolbe, Walter Brenner	Mobilizing Customer Relationship Management - A Journey from Strategy to System Design.	HICSS	2006	DBLP DOI BibTeX RDF
56	Pedro R. Falcone Sampaio, Yong He	Business Process Design and Implementation for Customer Segmentation e-Services.	EEE	2005	DBLP DOI BibTeX RDF
56	Yang Xu, Qing Duan, Hongji Yang	Web-Service-Oriented Customer Relationship Management System Evolution.	STEP	2005	DBLP DOI BibTeX RDF
56	Rainer Alt, Thomas Puschmann	Successful Practices in Customer Relationship Management.	HICSS	2004	DBLP DOI BibTeX RDF
56	Dickson K. W. Chiu, Wesley C. W. Chan, Gary K. W. Lam, Shing-Chi Cheung, Franklin T. Luk	An Event Driven Approach to Customer Relationship Management in e-Brokerage Industry.	HICSS	2003	DBLP DOI BibTeX RDF
56	Jaideep Srivastava, Jau-Hwang Wang, Ee-Peng Lim, San-Yih Hwang	A Case for Analytical Customer Relationship Management.	PAKDD	2002	DBLP DOI BibTeX RDF
56	Nicholas C. Romano Jr.	E-Commerce Customer Relations Management - Minitrack Introduction.	HICSS	2001	DBLP DOI BibTeX RDF
56	Jin Liu 0016, Fei Liu 0020, Jing Zhou 0004, Chengwan He	Irregular Community Discovery for Social CRM in Cloud Computing.	CloudCom	2009	DBLP DOI BibTeX RDF	Irregular community discovery, Social CRM, Cloud computing
56	Ceri Binding, Keith May, Douglas Tudhope	Semantic Interoperability in Archaeological Datasets: Data Mapping and Extraction Via the CIDOC CRM.	ECDL	2008	DBLP DOI BibTeX RDF	knowledge organization systems, CIDOC CRM, core ontology, semi-automatic mapping tool, terminology services, mapping, thesaurus, semantic interoperability
56	Alexandros Ntousias, Nektarios Gioldasis, Chrisa Tsinaraki, Stavros Christodoulakis	Rich metadata and context capturing through CIDOC/CRM and MPEG-7 interoperability.	CIVR	2008	DBLP DOI BibTeX RDF	CIDOC/CRM, context capture, metadata, MPEG-7, mapping algorithm
56	Wenxing Wang, Shuying Sun, Xianglu Li	A Study on the Influencing Relationship of Key Factors in CRM.	CONFENIS (2)	2007	DBLP DOI BibTeX RDF	Customer satisfaction (CS), Customers’ Willingness to engage in a relationship (CWER), Customer relationship share (CRS), Customer relationship management (CRM)
56	Dengfeng Hu, Yun Chen, Guozheng Zhang	A Framework of Analysis: Approaches in the Applications of E-CRM.	PROLAMAT	2006	DBLP DOI BibTeX RDF	approaches, data mining, optimization, e-CRM
53	Naoki Abe, Naval K. Verma, Chidanand Apté, Robert Schroko	Cross channel optimized marketing by reinforcement learning.	KDD	2004	DBLP DOI BibTeX RDF	customer life time value, reinforcement learning, CRM, cost sensitive learning, targeted marketing
52	Irene Samanta-Rounti	The Impact of e-Customer Relationship Marketing in Hotel Industry.	WSKS (2)	2009	DBLP DOI BibTeX RDF	hotel sector-e-marketing, e-CRM
49	Shutao Dong, Kevin Zhu	The Business Value of CRM Systems: A Resource-Based Perspective.	HICSS	2008	DBLP DOI BibTeX RDF
49	Kin Keung Lai, Lean Yu, Shouyang Wang, Wei Huang 0006	An Intelligent CRM System for Identifying High-Risk Customers: An Ensemble Data Mining Approach.	International Conference on Computational Science (2)	2007	DBLP DOI BibTeX RDF	ensemble data mining, high-risk customer identification, support vector machine, Customer relationship management
49	Kristel Paulissen, Koen Milis, Malaika Brengman, Jerry Fjermestad, Nicholas C. Romano Jr.	Voids in the Current CRM Literature: Academic Literature Review and Classification (2000-2005).	HICSS	2007	DBLP DOI BibTeX RDF
49	Yuansheng Huang, Ning Zhang, Lei Yu	CRM Method for Power Supply Enterprises Based on Analysis of Utility and Customers_ Credit and Multistage Fuzzy Evaluation.	FSKD (3)	2007	DBLP DOI BibTeX RDF
49	Bogdan Trawinski, Marek Wróbel	User Activity Investigation of a Web CRM System Based on the Log Analysis.	AWIC	2005	DBLP DOI BibTeX RDF
49	Q. J. Yin, R. C. Gan	A Study of Signaling Game and Its Bayesian Equilibrium in CRM.	ICEBE	2005	DBLP DOI BibTeX RDF
49	Katsutoshi Yada, Yukinobu Hamuro, Naoki Katoh, Takashi Washio, Issey Fusamoto, Daisuke Fujishima, Takaya Ikeda	Data Mining Oriented CRM Systems Based on MUSASHI: C-MUSASHI.	Active Mining	2003	DBLP DOI BibTeX RDF
46	Paola Ronzino (eds.)	Proceedings of the Workshop on Extending, Mapping and Focusing the CRM co-located with 19th International Conference on Theory and Practice of Digital Libraries (2015), Poznań, Poland, September 17, 2015.	EMF-CRM@TPDL	2016	DBLP BibTeX RDF
46	Nikos Minadakis, Yannis Marketakis, Haridimos Kondylakis, Giorgos Flouris, Maria Theodoridou, Gerald de Jong, Martin Doerr	X3ML Framework: An Effective Suite for Supporting Data Mappings.	EMF-CRM@TPDL	2015	DBLP BibTeX RDF
46	Manos Papadakis, Martin Doerr	Temporal Primitives, an Alternative to Allen Operators.	EMF-CRM@TPDL	2015	DBLP BibTeX RDF
46	Achille Felicetti, Ilenia Galluccio, Cinzia Luddi, Maria Letizia Mancinelli, Tiziana Scarselli, Antonio Davide Madonna	Integrating Terminological Tools and Semantic Archaeological Information: the ICCD RA Schema and Thesaurus.	EMF-CRM@TPDL	2015	DBLP BibTeX RDF
46	Achille Felicetti, Philipp Gerth, Carlo Meghini, Maria Theodoridou	Integrating Heterogeneous Coin Datasets in the Context of Archaeological Research.	EMF-CRM@TPDL	2015	DBLP BibTeX RDF
46	André D. Bandrauk, Michel C. Delfour, Claude Le Bris (eds.)	Quantum Control - Mathematical and Numerical Challenges: CRM Workshop, Montreal, Canada, October 6-11, 2002.	CRM Workshop	2003	DBLP DOI BibTeX RDF
46	Anne Auger, Adel Ben Haj Yedder, Marc Schoenauer	Overview and software guide of evolutionary algorithms; A case study in quantum control.	CRM Workshop	2002	DBLP DOI BibTeX RDF
46	Hélène Lefebvre-Brion	Multichannel quantum defect study of the control in the frequency domain: Example of HI.	CRM Workshop	2002	DBLP DOI BibTeX RDF
46	Reinhard Illner, Horst Lange, Holger Teismann	A note on the exact internal control of nonlinear Schrödinger equations.	CRM Workshop	2002	DBLP DOI BibTeX RDF
46	Osman Atabek, Claude Dion	Molecular alignment and orientation: From laser-induced mechanisms to optimal control.	CRM Workshop	2002	DBLP DOI BibTeX RDF
46	Xiao-Gang Wang, Tucker Carrington Jr.	Using contracted basis functions to solve the Schrödinger equation.	CRM Workshop	2002	DBLP DOI BibTeX RDF
46	Claude Le Bris, Yvon Maday, Gabriel Turinici	Towards efficient numerical approaches for quantum control.	CRM Workshop	2002	DBLP DOI BibTeX RDF
46	Michel Delfour	Addendum and remarks on doubly conservative numerical schemes for the nonlinear Schrödinger equation and its control.	CRM Workshop	2002	DBLP DOI BibTeX RDF
46	G. Chen, D. Church, B.-G. Englert, M. Zubairy	Mathematical models of contemporary elementary quantum computing devices.	CRM Workshop	2002	DBLP DOI BibTeX RDF
46	Yukiyoshi Ohtsuki, Herschel Rabitz	Development of solution algorithms for quantum optimal control equations in product spaces.	CRM Workshop	2002	DBLP DOI BibTeX RDF
46	Enrique Zuazua	Remarks on the controllability of the Schrödinger equation.	CRM Workshop	2002	DBLP DOI BibTeX RDF
46	Victor Batista, Paul Brumer	Coherent control: Principles and semiclassical implementations.	CRM Workshop	2002	DBLP DOI BibTeX RDF
46	André D. Bandrauk, F. Légaré, H. Yu	Laser control of molecular states - Nonperturbative examples.	CRM Workshop	2002	DBLP DOI BibTeX RDF
45	Peng Jin, Yunlong Zhu, Sufen Li, Kunyuan Hu	Application Architecture of Data Mining in Telecom Customer Relationship Management Based on Swarm Intelligence.	PRICAI	2006	DBLP DOI BibTeX RDF
45	Jaakko Sinisalo, Jari Salo 0001, Heikki Karjaluoto, Matti Leppäniemi	Managing Customer Relationships through Mobile Medium - Underlying Issues and Opportunities.	HICSS	2006	DBLP DOI BibTeX RDF
45	Giovanni Camponovo, Yves Pigneur, Andrea Rangone, Filippo Renga	Mobile Customer Relationship Management: An Explorative Investigation of the Italian Consumer Market.	ICMB	2005	DBLP DOI BibTeX RDF
45	Kok Wai Wong, Chun Che Fung, Tamás D. Gedeon, Douglas Chai	Intelligent data mining and personalisation for customer relationship management.	ICARCV	2004	DBLP DOI BibTeX RDF
45	Yunxin Wang, Hongyu Li	Annotating WSDL by CIDOC CRM.	ICIS	2009	DBLP DOI BibTeX RDF	CIDOC CRM, web service, WSDL, heterogeneous data, semantic information
41	Melissa Machado, Jonice Oliveira, Jano Moreira de Souza	A Methodology for Scientific Customer Relationship Management.	CSCWD (Selected Papers)	2007	DBLP DOI BibTeX RDF	Internet, CSCW, Knowledge Management, Methodology, Collaborative Design, CRM
41	Alexander Schellong	Citizen Relationship Management: understanding, challenges and impact.	DG.O	2006	DBLP DOI BibTeX RDF	311, CiRM, citizen relationship management, cross-boundary collaboration, networked governance, privacy, accountability, portal, CRM, change management, multi-channel, business process reengineering, call center, public services, multi-jurisdictional
40	Thomais Stasinopoulou, Lina Bountouri, Constantia Kakali, Irene Lourdi, Christos Papatheodorou, Martin Doerr, Manolis Gergatsoulis	Ontology-Based Metadata Integration in the Cultural Heritage Domain.	ICADL	2007	DBLP DOI BibTeX RDF	Ontology-based Integration, Metadata interoperability, Cultural Information, CIDOC/CRM, EAD, DC
40	Yanni Yuan, Bai Wang 0001, Lei Zhang 0049, Jianlin Wu	SOA-Based Telecom Product Management System Framework.	CONFENIS (2)	2007	DBLP DOI BibTeX RDF	Product data management systems, Business information integration, Business intelligence (BI), Service-oriented architecture (SOA), Metadata, Customer relationship management (CRM)
40	Ayman E. Khedr, Joost N. Kok	Adopting Knowledge Discovery in Databases for Customer Relationship Management in Egyptian Public Banks.	IFIP PPAI	2006	DBLP DOI BibTeX RDF	Adopting new technology, banking sector, Customer Relationship Management (CRM), Knowledge Discovery in Databases (KDD)
40	Lifang Peng, Ying Chen	Research on objective orientation of e-government system.	ICEC	2005	DBLP DOI BibTeX RDF	system objective, E-government, customer relationship management (CRM)
40	Traci J. Hess, John D. Wells	Understanding How Metadata and Explanations Can Better Support Data Warehousing and Related Decision Support Systems: An Exploratory Case Study.	HICSS	2002	DBLP DOI BibTeX RDF	Qualitative Data, Metadata, Decision Support Systems (DSS), Data Warehousing, Customer Relationship Management (CRM), Explanations
40	Nenad Jukic, Boris Jukic, Laurie Meamber, George S. Nezlek	Improving E-business Customer Relationship Management Systems with Multilevel Secure Data Models.	HICSS	2002	DBLP DOI BibTeX RDF	CRM Applications, Segmentation Theory, User Interface, Access Control, Knowledge Representation, E-business, Database Models
40	V. Robin Rohit, D. Sampath	Agents Based Collaborative Framework for B2C Business Model and Related Services.	IICS	2001	DBLP DOI BibTeX RDF	Intelligent Software, Internet, WWW, Software Agents, E-Business, Customer Relationship Management (CRM)
38	Li He, Guan Xin, Gong Yufeng	Study on the Design of CRM System Based on Business Intelligence.	WKDD	2008	DBLP DOI BibTeX RDF
38	Yuansheng Huang, Qingchao Liu, Mingyan Wang, Zilong Qiu	The Multistage Fuzzy Evaluation of CRM Management about the Power Supply Enterprises Based on Utility Analysis and VAR.	FSKD (3)	2008	DBLP DOI BibTeX RDF
38	Bernhard Selk, Sebastian Kloeckner, Antonia Albani	Enabling Interoperability of Networked Enterprises Through an Integrative Information System Architecture for CRM and SCM.	Business Process Management Workshops	2005	DBLP DOI BibTeX RDF
38	Rahul Bhaskar, Yi Zhang	CRM Systems Used for Targeting Market: A Case at Cisco Systems.	ICEBE	2005	DBLP DOI BibTeX RDF