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Publication years (Num. hits)
1960-2001 (36) 2002 (42) 2003 (43) 2004 (59) 2005 (70) 2006 (61) 2007 (80) 2008 (64) 2009 (49) 2010 (53) 2011 (41) 2012 (44) 2013 (41) 2014 (37) 2015 (41) 2016 (28) 2017 (39) 2018 (25) 2019 (26) 2020 (38) 2021 (25) 2022 (25) 2023 (27) 2024 (8)
Publication types (Num. hits)
article(324) book(3) incollection(10) inproceedings(653) phdthesis(9) proceedings(3)
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The graphs summarize 482 occurrences of 317 keywords

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Found 1002 publication records. Showing 1002 according to the selection in the facets
Hits ? Authors Title Venue Year Link Author keywords
150Hyung-Su Kim, Young-Gul Kim A Study on Developing CRM Scorecard. Search on Bibsonomy HICSS The full citation details ... 2007 DBLP  DOI  BibTeX  RDF
145Mahdi Seify New Method for Risk Management in CRM Security Management. Search on Bibsonomy ITNG The full citation details ... 2006 DBLP  DOI  BibTeX  RDF Information Security Management System (ISMS), Data management, Risk Management, Customer Relationship Management (CRM)
135Anne Gates Applin, Hilary J. Holz Computing research methods multi-perspective digital library: a call for participation. Search on Bibsonomy ITiCSE The full citation details ... 2008 DBLP  DOI  BibTeX  RDF computing research methods, curricular issues, scholar-produced digital resource, participatory design
134Te-Ming Chang, Lin-Li Liao, Wen-Feng Hsiao An Empirical Study on the e-CRM Performance Influence Model for Service Sectors in Taiwan. Search on Bibsonomy EEE The full citation details ... 2005 DBLP  DOI  BibTeX  RDF Performance influence, TOE framework, SEM analysis, e-CRM
112Anne Gates Applin, Hilary J. Holz, William J. Joel, Ifeyinwa Okoye, Katherine Deibel, Becky Grasser, Briony J. Oates, Gwendolyne Wood A multi-perspective digital library to facilitate integrating teaching research methods across the computing curriculum. Search on Bibsonomy ACM SIGCSE Bull. The full citation details ... 2007 DBLP  DOI  BibTeX  RDF computing research methods, scholar-produced digital resource, personas, sense-making
112Michael Fux, Daniel Mathieu, Frank Go Integrated Electronic Customer Relationship Management (CRM) for Alpine Tourist Destinations: Drivers and an Adoption Framework. Search on Bibsonomy ENTER The full citation details ... 2007 DBLP  DOI  BibTeX  RDF Integrated CRM, Destination Management Organization, Small and Medium-Sized Tourism Enterprises, outsourcing
102Alok Mishra 0001, Deepti Mishra 0001 CRM System Implementation in a Multinational Enterprise. Search on Bibsonomy OTM Workshops The full citation details ... 2009 DBLP  DOI  BibTeX  RDF Implementation, Customer Relationship Management, CRM
101Yan Liu, Changfeng Zhou, Ying-Wu Chen 0001 Determinants of E-CRM in Influencing Customer Satisfaction. Search on Bibsonomy PRICAI The full citation details ... 2006 DBLP  DOI  BibTeX  RDF electronic questionnaire, customer satisfaction, PLS, SEM, E-CRM
97Shan-yan Huang, Han-yuh Liu A perspective of two-dimensional process integration customer relationship management driven business model. Search on Bibsonomy ICIS The full citation details ... 2009 DBLP  DOI  BibTeX  RDF horizontal alignment, two-dimensional process integration, vertical alignment, business model, CRM, customer relationship management
96Diego Magro, Anna Goy Towards a first ontology for customer relationship management. Search on Bibsonomy CSTST The full citation details ... 2008 DBLP  DOI  BibTeX  RDF CRM ontology, customer relationship management, enterprise ontology
94Zhedan Pan, Hoyeon Ryu, Jongmoon Baik A Case Study: CRM Adoption Success Factor Analysis and Six Sigma DMAIC Application. Search on Bibsonomy SERA The full citation details ... 2007 DBLP  DOI  BibTeX  RDF
94Sonja Grabner-Kräuter, Gernot Mödritscher, Martin Waiguny, Werner Mussnig Performance Monitoring of CRM Initiatives. Search on Bibsonomy HICSS The full citation details ... 2007 DBLP  DOI  BibTeX  RDF
94Jessica Hsiaofen Chen, Eric T. G. Wang Internalization in Technology Innovation: A Case of CRM Adoption. Search on Bibsonomy HICSS The full citation details ... 2006 DBLP  DOI  BibTeX  RDF
94Matthias Meyer Multidisciplinarity of CRM Integration and Its Implications. Search on Bibsonomy HICSS The full citation details ... 2005 DBLP  DOI  BibTeX  RDF
94Rosalie J. Ocker, Susan M. Mudambi Assessing the Readiness of Firms for CRM: A Literature Review and Research Model. Search on Bibsonomy HICSS The full citation details ... 2003 DBLP  DOI  BibTeX  RDF
90Jun Wu Customer Relationship Management (CRM) Implementation in China: A Case Study of Legend Group. Search on Bibsonomy CONFENIS (2) The full citation details ... 2007 DBLP  DOI  BibTeX  RDF Case study, CRM, Critical success factors
83Bin Wu 0001, Qi Ye, Shengqi Yang, Bai Wang 0001 Group CRM: a new telecom CRM framework from social network perspective. Search on Bibsonomy CIKM-CNIKM The full citation details ... 2009 DBLP  DOI  BibTeX  RDF crm, data mining, social network analysis, call graph
83Seungjeong Yang, Jongtae Rhee Propose of U-CRM system displaying powerful efficiency in RFID Computing environment. Search on Bibsonomy MUE The full citation details ... 2007 DBLP  DOI  BibTeX  RDF
83Chia Shen, Ichiro Mizunuma RT-CRM: Real-Time Channel-Based Reflective Memory. Search on Bibsonomy IEEE Trans. Computers The full citation details ... 2000 DBLP  DOI  BibTeX  RDF Real-time communication service, monitor and control, data distribution, distributed real-time systems
83Chia Shen, Ichiro Mizunuma RT-CRM: Real-Time Channel-based Reflective Memory. Search on Bibsonomy IEEE Real Time Technology and Applications Symposium The full citation details ... 1997 DBLP  DOI  BibTeX  RDF real-time, middleware, industrial applications, Communication services
79Alexander Schellong CRM in the public sector: towards a conceptual research framework. Search on Bibsonomy DG.O The full citation details ... 2005 DBLP  BibTeX  RDF TQM, citizen government relationship, citizen orientation, citizen relationship management, CRM, customer relationship management, electronic government, public services, new public management
79Farouk Missi, Sarmad Alshawi, Guy Fitzgerald Why CRM Efforts Fail? A Study of the Impact of Data Quality and Data Integration. Search on Bibsonomy HICSS The full citation details ... 2005 DBLP  DOI  BibTeX  RDF Data Integration, Implementation, Data Quality, CRM
78Hilary J. Holz, Anne Gates Applin, Bruria Haberman, Donald Joyce, Helen C. Purchase, Catherine Reed Research methods in computing: what are they, and how should we teach them? Search on Bibsonomy ACM SIGCSE Bull. The full citation details ... 2006 DBLP  DOI  BibTeX  RDF pedagogy, constructivism, research methods, situated learning, learning activities
78Malte Geib, Annette Reichold, Lutz M. Kolbe, Walter Brenner Architecture for Customer Relationship Management Approaches in Financial Services. Search on Bibsonomy HICSS The full citation details ... 2005 DBLP  DOI  BibTeX  RDF Knowledge Management, Customer Relationship Management, Performance Management
78Colleen Cunningham, Il-Yeol Song, Peter P. Chen Data warehouse design to support customer relationship management analyses. Search on Bibsonomy DOLAP The full citation details ... 2004 DBLP  DOI  BibTeX  RDF data warehouse, customer relationship management
78Wenjing Shang, Hong Wu, Zhimin Ji Applying CRM in Information Product Pricing. Search on Bibsonomy CONFENIS (2) The full citation details ... 2007 DBLP  DOI  BibTeX  RDF CRM (Customer Relationship Management), Information products pricing, Price differentiation, Customer value
71Yongbin Huang, Jianfeng Wang Services-Oriented CRM System and Enabling Technologies for Insurance Enterprises. Search on Bibsonomy WKDD The full citation details ... 2009 DBLP  DOI  BibTeX  RDF
71Rui Liu, Weijun Wang Study of Determinants of e-CRM in Influencing Consumer Satisfaction in B2C Websites. Search on Bibsonomy I3E (1) The full citation details ... 2007 DBLP  DOI  BibTeX  RDF
71Feng Qian A Study on CRM and Its Customer Segmentation Outsourcing Approach for Small and Medium Businesses. Search on Bibsonomy CONFENIS (2) The full citation details ... 2007 DBLP  DOI  BibTeX  RDF Outsource, Customer relationship management, Customer segmentation
71Luciano Batista, Peter Kawalek Translating Customer-Focused Strategic Issues into Operational Processes Through CRM - A Public Sector Approach. Search on Bibsonomy EGOV The full citation details ... 2004 DBLP  DOI  BibTeX  RDF
68Michael Fux, Thomas Myrach Adoption of a Destination-Wide CRM Approach: An Empirical Analysis of the Determinants in the Swiss Hospitality Industry. Search on Bibsonomy ENTER The full citation details ... 2009 DBLP  DOI  BibTeX  RDF Destination Management, Email Marketing Campaign, Interorganizational System (IOS), Cooperation, CRM, Technology Adoption
67Barbara H. Wixom, Paul Gray, Hugh J. Watson Data Warehousing - Minitrack Introduction. Search on Bibsonomy HICSS The full citation details ... 2001 DBLP  DOI  BibTeX  RDF
67Enzo Colombo, Chiara Francalanci Selecting CRM packages based on architectural, functional, and cost requirements: Empirical validation of a hierarchical ranking model. Search on Bibsonomy Requir. Eng. The full citation details ... 2004 DBLP  DOI  BibTeX  RDF Analytical hierarchy process (AHP), Customer relationship management (CRM), Software selection, Software cost
61Achille Felicetti, Francesca Murano, Paola Ronzino, Franco Niccolucci CIDOC CRM and Epigraphy: a Hermeneutic Challenge. Search on Bibsonomy EMF-CRM@TPDL The full citation details ... 2015 DBLP  BibTeX  RDF
61Sara Di Giorgio, Achille Felicetti, Patrizia Martini, Emilia Masci Dati.CulturaItalia: a Use Case of Publishing Linked Open Data Based on CIDOC-CRM. Search on Bibsonomy EMF-CRM@TPDL The full citation details ... 2015 DBLP  BibTeX  RDF
60Timothy R. Coltman Where Are the Benefits in CRM Technology Investment?. Search on Bibsonomy HICSS The full citation details ... 2006 DBLP  DOI  BibTeX  RDF
57Ádám Horváth, László Laufer, András Kangyal Usability Analyses of CRM Systems in Call Centers: The Data Mining Approach. Search on Bibsonomy HCI (8) The full citation details ... 2009 DBLP  DOI  BibTeX  RDF data mining, usability, web usage mining, CRM, call center
57Yongqiang Chen, Leifang Hu Study on data mining application in CRM system based on insurance trade. Search on Bibsonomy ICEC The full citation details ... 2005 DBLP  DOI  BibTeX  RDF customers' value, insurance company, data mining, CRM
56Tien-ho Lin, Pradipta Ray, Geir Kjetil Sandve, Selen Uguroglu, Eric P. Xing BayCis: A Bayesian Hierarchical HMM for Cis-Regulatory Module Decoding in Metazoan Genomes. Search on Bibsonomy RECOMB The full citation details ... 2008 DBLP  DOI  BibTeX  RDF
56Zheng-qing Luo, Shi-an Wang, Xu-fang Chen Research on Design of Analysis-based CRMSystem for Mobile Communications Industry and its Application. Search on Bibsonomy I3E (1) The full citation details ... 2007 DBLP  DOI  BibTeX  RDF
56Susanne Glissmann, Lutz M. Kolbe, Nicholas C. Romano Jr., Jerry Fjermestad Minitrack: Electronic Customer Relationship Management. Search on Bibsonomy HICSS The full citation details ... 2007 DBLP  DOI  BibTeX  RDF
56Hong Lin, Chunsheng Yang Specifying distributed multi-agent systems in chemical reaction metaphor. Search on Bibsonomy Appl. Intell. The full citation details ... 2006 DBLP  DOI  BibTeX  RDF Distributed systems, Multi-agent systems, Software architecture, Program specification, Very high-level languages
56Goetz Greve, Sönke Albers Determinants of Performance in Customer Relationship Management - Assessing the Technology Usage-Performance Link. Search on Bibsonomy HICSS The full citation details ... 2006 DBLP  DOI  BibTeX  RDF
56Ragnar Schierholz, Lutz M. Kolbe, Walter Brenner Mobilizing Customer Relationship Management - A Journey from Strategy to System Design. Search on Bibsonomy HICSS The full citation details ... 2006 DBLP  DOI  BibTeX  RDF
56Pedro R. Falcone Sampaio, Yong He Business Process Design and Implementation for Customer Segmentation e-Services. Search on Bibsonomy EEE The full citation details ... 2005 DBLP  DOI  BibTeX  RDF
56Yang Xu, Qing Duan, Hongji Yang Web-Service-Oriented Customer Relationship Management System Evolution. Search on Bibsonomy STEP The full citation details ... 2005 DBLP  DOI  BibTeX  RDF
56Rainer Alt, Thomas Puschmann Successful Practices in Customer Relationship Management. Search on Bibsonomy HICSS The full citation details ... 2004 DBLP  DOI  BibTeX  RDF
56Dickson K. W. Chiu, Wesley C. W. Chan, Gary K. W. Lam, Shing-Chi Cheung, Franklin T. Luk An Event Driven Approach to Customer Relationship Management in e-Brokerage Industry. Search on Bibsonomy HICSS The full citation details ... 2003 DBLP  DOI  BibTeX  RDF
56Jaideep Srivastava, Jau-Hwang Wang, Ee-Peng Lim, San-Yih Hwang A Case for Analytical Customer Relationship Management. Search on Bibsonomy PAKDD The full citation details ... 2002 DBLP  DOI  BibTeX  RDF
56Nicholas C. Romano Jr. E-Commerce Customer Relations Management - Minitrack Introduction. Search on Bibsonomy HICSS The full citation details ... 2001 DBLP  DOI  BibTeX  RDF
56Jin Liu 0016, Fei Liu 0020, Jing Zhou 0004, Chengwan He Irregular Community Discovery for Social CRM in Cloud Computing. Search on Bibsonomy CloudCom The full citation details ... 2009 DBLP  DOI  BibTeX  RDF Irregular community discovery, Social CRM, Cloud computing
56Ceri Binding, Keith May, Douglas Tudhope Semantic Interoperability in Archaeological Datasets: Data Mapping and Extraction Via the CIDOC CRM. Search on Bibsonomy ECDL The full citation details ... 2008 DBLP  DOI  BibTeX  RDF knowledge organization systems, CIDOC CRM, core ontology, semi-automatic mapping tool, terminology services, mapping, thesaurus, semantic interoperability
56Alexandros Ntousias, Nektarios Gioldasis, Chrisa Tsinaraki, Stavros Christodoulakis Rich metadata and context capturing through CIDOC/CRM and MPEG-7 interoperability. Search on Bibsonomy CIVR The full citation details ... 2008 DBLP  DOI  BibTeX  RDF CIDOC/CRM, context capture, metadata, MPEG-7, mapping algorithm
56Wenxing Wang, Shuying Sun, Xianglu Li A Study on the Influencing Relationship of Key Factors in CRM. Search on Bibsonomy CONFENIS (2) The full citation details ... 2007 DBLP  DOI  BibTeX  RDF Customer satisfaction (CS), Customers’ Willingness to engage in a relationship (CWER), Customer relationship share (CRS), Customer relationship management (CRM)
56Dengfeng Hu, Yun Chen, Guozheng Zhang A Framework of Analysis: Approaches in the Applications of E-CRM. Search on Bibsonomy PROLAMAT The full citation details ... 2006 DBLP  DOI  BibTeX  RDF approaches, data mining, optimization, e-CRM
53Naoki Abe, Naval K. Verma, Chidanand Apté, Robert Schroko Cross channel optimized marketing by reinforcement learning. Search on Bibsonomy KDD The full citation details ... 2004 DBLP  DOI  BibTeX  RDF customer life time value, reinforcement learning, CRM, cost sensitive learning, targeted marketing
52Irene Samanta-Rounti The Impact of e-Customer Relationship Marketing in Hotel Industry. Search on Bibsonomy WSKS (2) The full citation details ... 2009 DBLP  DOI  BibTeX  RDF hotel sector-e-marketing, e-CRM
49Shutao Dong, Kevin Zhu The Business Value of CRM Systems: A Resource-Based Perspective. Search on Bibsonomy HICSS The full citation details ... 2008 DBLP  DOI  BibTeX  RDF
49Kin Keung Lai, Lean Yu, Shouyang Wang, Wei Huang 0006 An Intelligent CRM System for Identifying High-Risk Customers: An Ensemble Data Mining Approach. Search on Bibsonomy International Conference on Computational Science (2) The full citation details ... 2007 DBLP  DOI  BibTeX  RDF ensemble data mining, high-risk customer identification, support vector machine, Customer relationship management
49Kristel Paulissen, Koen Milis, Malaika Brengman, Jerry Fjermestad, Nicholas C. Romano Jr. Voids in the Current CRM Literature: Academic Literature Review and Classification (2000-2005). Search on Bibsonomy HICSS The full citation details ... 2007 DBLP  DOI  BibTeX  RDF
49Yuansheng Huang, Ning Zhang, Lei Yu CRM Method for Power Supply Enterprises Based on Analysis of Utility and Customers_ Credit and Multistage Fuzzy Evaluation. Search on Bibsonomy FSKD (3) The full citation details ... 2007 DBLP  DOI  BibTeX  RDF
49Bogdan Trawinski, Marek Wróbel User Activity Investigation of a Web CRM System Based on the Log Analysis. Search on Bibsonomy AWIC The full citation details ... 2005 DBLP  DOI  BibTeX  RDF
49Q. J. Yin, R. C. Gan A Study of Signaling Game and Its Bayesian Equilibrium in CRM. Search on Bibsonomy ICEBE The full citation details ... 2005 DBLP  DOI  BibTeX  RDF
49Katsutoshi Yada, Yukinobu Hamuro, Naoki Katoh, Takashi Washio, Issey Fusamoto, Daisuke Fujishima, Takaya Ikeda Data Mining Oriented CRM Systems Based on MUSASHI: C-MUSASHI. Search on Bibsonomy Active Mining The full citation details ... 2003 DBLP  DOI  BibTeX  RDF
46Paola Ronzino (eds.) Proceedings of the Workshop on Extending, Mapping and Focusing the CRM co-located with 19th International Conference on Theory and Practice of Digital Libraries (2015), Poznań, Poland, September 17, 2015. Search on Bibsonomy EMF-CRM@TPDL The full citation details ... 2016 DBLP  BibTeX  RDF
46Nikos Minadakis, Yannis Marketakis, Haridimos Kondylakis, Giorgos Flouris, Maria Theodoridou, Gerald de Jong, Martin Doerr X3ML Framework: An Effective Suite for Supporting Data Mappings. Search on Bibsonomy EMF-CRM@TPDL The full citation details ... 2015 DBLP  BibTeX  RDF
46Manos Papadakis, Martin Doerr Temporal Primitives, an Alternative to Allen Operators. Search on Bibsonomy EMF-CRM@TPDL The full citation details ... 2015 DBLP  BibTeX  RDF
46Achille Felicetti, Ilenia Galluccio, Cinzia Luddi, Maria Letizia Mancinelli, Tiziana Scarselli, Antonio Davide Madonna Integrating Terminological Tools and Semantic Archaeological Information: the ICCD RA Schema and Thesaurus. Search on Bibsonomy EMF-CRM@TPDL The full citation details ... 2015 DBLP  BibTeX  RDF
46Achille Felicetti, Philipp Gerth, Carlo Meghini, Maria Theodoridou Integrating Heterogeneous Coin Datasets in the Context of Archaeological Research. Search on Bibsonomy EMF-CRM@TPDL The full citation details ... 2015 DBLP  BibTeX  RDF
46André D. Bandrauk, Michel C. Delfour, Claude Le Bris (eds.) Quantum Control - Mathematical and Numerical Challenges: CRM Workshop, Montreal, Canada, October 6-11, 2002. Search on Bibsonomy CRM Workshop The full citation details ... 2003 DBLP  DOI  BibTeX  RDF
46Anne Auger, Adel Ben Haj Yedder, Marc Schoenauer Overview and software guide of evolutionary algorithms; A case study in quantum control. Search on Bibsonomy CRM Workshop The full citation details ... 2002 DBLP  DOI  BibTeX  RDF
46Hélène Lefebvre-Brion Multichannel quantum defect study of the control in the frequency domain: Example of HI. Search on Bibsonomy CRM Workshop The full citation details ... 2002 DBLP  DOI  BibTeX  RDF
46Reinhard Illner, Horst Lange, Holger Teismann A note on the exact internal control of nonlinear Schrödinger equations. Search on Bibsonomy CRM Workshop The full citation details ... 2002 DBLP  DOI  BibTeX  RDF
46Osman Atabek, Claude Dion Molecular alignment and orientation: From laser-induced mechanisms to optimal control. Search on Bibsonomy CRM Workshop The full citation details ... 2002 DBLP  DOI  BibTeX  RDF
46Xiao-Gang Wang, Tucker Carrington Jr. Using contracted basis functions to solve the Schrödinger equation. Search on Bibsonomy CRM Workshop The full citation details ... 2002 DBLP  DOI  BibTeX  RDF
46Claude Le Bris, Yvon Maday, Gabriel Turinici Towards efficient numerical approaches for quantum control. Search on Bibsonomy CRM Workshop The full citation details ... 2002 DBLP  DOI  BibTeX  RDF
46Michel Delfour Addendum and remarks on doubly conservative numerical schemes for the nonlinear Schrödinger equation and its control. Search on Bibsonomy CRM Workshop The full citation details ... 2002 DBLP  DOI  BibTeX  RDF
46G. Chen, D. Church, B.-G. Englert, M. Zubairy Mathematical models of contemporary elementary quantum computing devices. Search on Bibsonomy CRM Workshop The full citation details ... 2002 DBLP  DOI  BibTeX  RDF
46Yukiyoshi Ohtsuki, Herschel Rabitz Development of solution algorithms for quantum optimal control equations in product spaces. Search on Bibsonomy CRM Workshop The full citation details ... 2002 DBLP  DOI  BibTeX  RDF
46Enrique Zuazua Remarks on the controllability of the Schrödinger equation. Search on Bibsonomy CRM Workshop The full citation details ... 2002 DBLP  DOI  BibTeX  RDF
46Victor Batista, Paul Brumer Coherent control: Principles and semiclassical implementations. Search on Bibsonomy CRM Workshop The full citation details ... 2002 DBLP  DOI  BibTeX  RDF
46André D. Bandrauk, F. Légaré, H. Yu Laser control of molecular states - Nonperturbative examples. Search on Bibsonomy CRM Workshop The full citation details ... 2002 DBLP  DOI  BibTeX  RDF
45Peng Jin, Yunlong Zhu, Sufen Li, Kunyuan Hu Application Architecture of Data Mining in Telecom Customer Relationship Management Based on Swarm Intelligence. Search on Bibsonomy PRICAI The full citation details ... 2006 DBLP  DOI  BibTeX  RDF
45Jaakko Sinisalo, Jari Salo 0001, Heikki Karjaluoto, Matti Leppäniemi Managing Customer Relationships through Mobile Medium - Underlying Issues and Opportunities. Search on Bibsonomy HICSS The full citation details ... 2006 DBLP  DOI  BibTeX  RDF
45Giovanni Camponovo, Yves Pigneur, Andrea Rangone, Filippo Renga Mobile Customer Relationship Management: An Explorative Investigation of the Italian Consumer Market. Search on Bibsonomy ICMB The full citation details ... 2005 DBLP  DOI  BibTeX  RDF
45Kok Wai Wong, Chun Che Fung, Tamás D. Gedeon, Douglas Chai Intelligent data mining and personalisation for customer relationship management. Search on Bibsonomy ICARCV The full citation details ... 2004 DBLP  DOI  BibTeX  RDF
45Yunxin Wang, Hongyu Li Annotating WSDL by CIDOC CRM. Search on Bibsonomy ICIS The full citation details ... 2009 DBLP  DOI  BibTeX  RDF CIDOC CRM, web service, WSDL, heterogeneous data, semantic information
41Melissa Machado, Jonice Oliveira, Jano Moreira de Souza A Methodology for Scientific Customer Relationship Management. Search on Bibsonomy CSCWD (Selected Papers) The full citation details ... 2007 DBLP  DOI  BibTeX  RDF Internet, CSCW, Knowledge Management, Methodology, Collaborative Design, CRM
41Alexander Schellong Citizen Relationship Management: understanding, challenges and impact. Search on Bibsonomy DG.O The full citation details ... 2006 DBLP  DOI  BibTeX  RDF 311, CiRM, citizen relationship management, cross-boundary collaboration, networked governance, privacy, accountability, portal, CRM, change management, multi-channel, business process reengineering, call center, public services, multi-jurisdictional
40Thomais Stasinopoulou, Lina Bountouri, Constantia Kakali, Irene Lourdi, Christos Papatheodorou, Martin Doerr, Manolis Gergatsoulis Ontology-Based Metadata Integration in the Cultural Heritage Domain. Search on Bibsonomy ICADL The full citation details ... 2007 DBLP  DOI  BibTeX  RDF Ontology-based Integration, Metadata interoperability, Cultural Information, CIDOC/CRM, EAD, DC
40Yanni Yuan, Bai Wang 0001, Lei Zhang 0049, Jianlin Wu SOA-Based Telecom Product Management System Framework. Search on Bibsonomy CONFENIS (2) The full citation details ... 2007 DBLP  DOI  BibTeX  RDF Product data management systems, Business information integration, Business intelligence (BI), Service-oriented architecture (SOA), Metadata, Customer relationship management (CRM)
40Ayman E. Khedr, Joost N. Kok Adopting Knowledge Discovery in Databases for Customer Relationship Management in Egyptian Public Banks. Search on Bibsonomy IFIP PPAI The full citation details ... 2006 DBLP  DOI  BibTeX  RDF Adopting new technology, banking sector, Customer Relationship Management (CRM), Knowledge Discovery in Databases (KDD)
40Lifang Peng, Ying Chen Research on objective orientation of e-government system. Search on Bibsonomy ICEC The full citation details ... 2005 DBLP  DOI  BibTeX  RDF system objective, E-government, customer relationship management (CRM)
40Traci J. Hess, John D. Wells Understanding How Metadata and Explanations Can Better Support Data Warehousing and Related Decision Support Systems: An Exploratory Case Study. Search on Bibsonomy HICSS The full citation details ... 2002 DBLP  DOI  BibTeX  RDF Qualitative Data, Metadata, Decision Support Systems (DSS), Data Warehousing, Customer Relationship Management (CRM), Explanations
40Nenad Jukic, Boris Jukic, Laurie Meamber, George S. Nezlek Improving E-business Customer Relationship Management Systems with Multilevel Secure Data Models. Search on Bibsonomy HICSS The full citation details ... 2002 DBLP  DOI  BibTeX  RDF CRM Applications, Segmentation Theory, User Interface, Access Control, Knowledge Representation, E-business, Database Models
40V. Robin Rohit, D. Sampath Agents Based Collaborative Framework for B2C Business Model and Related Services. Search on Bibsonomy IICS The full citation details ... 2001 DBLP  DOI  BibTeX  RDF Intelligent Software, Internet, WWW, Software Agents, E-Business, Customer Relationship Management (CRM)
38Li He, Guan Xin, Gong Yufeng Study on the Design of CRM System Based on Business Intelligence. Search on Bibsonomy WKDD The full citation details ... 2008 DBLP  DOI  BibTeX  RDF
38Yuansheng Huang, Qingchao Liu, Mingyan Wang, Zilong Qiu The Multistage Fuzzy Evaluation of CRM Management about the Power Supply Enterprises Based on Utility Analysis and VAR. Search on Bibsonomy FSKD (3) The full citation details ... 2008 DBLP  DOI  BibTeX  RDF
38Bernhard Selk, Sebastian Kloeckner, Antonia Albani Enabling Interoperability of Networked Enterprises Through an Integrative Information System Architecture for CRM and SCM. Search on Bibsonomy Business Process Management Workshops The full citation details ... 2005 DBLP  DOI  BibTeX  RDF
38Rahul Bhaskar, Yi Zhang CRM Systems Used for Targeting Market: A Case at Cisco Systems. Search on Bibsonomy ICEBE The full citation details ... 2005 DBLP  DOI  BibTeX  RDF
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