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Publication years (Num. hits)
1954-1969 (15) 1972-1976 (19) 1977-1979 (15) 1980-1983 (22) 1984-1986 (19) 1987-1988 (19) 1989-1990 (32) 1991 (21) 1992 (38) 1993 (39) 1994 (50) 1995 (61) 1996 (71) 1997 (89) 1998 (122) 1999 (152) 2000 (233) 2001 (293) 2002 (347) 2003 (452) 2004 (544) 2005 (614) 2006 (628) 2007 (735) 2008 (730) 2009 (614) 2010 (366) 2011 (338) 2012 (319) 2013 (347) 2014 (350) 2015 (364) 2016 (424) 2017 (456) 2018 (491) 2019 (592) 2020 (544) 2021 (655) 2022 (646) 2023 (621) 2024 (150)
Publication types (Num. hits)
article(4994) book(5) data(2) incollection(109) inproceedings(7457) phdthesis(70)
Venues (Conferences, Journals, ...)
HICSS(337) CoRR(301) Expert Syst. Appl.(202) Queueing Syst. Theory Appl.(149) SIGUCCS(142) AMCIS(124) Eur. J. Oper. Res.(119) WSC(118) ICIS(92) ECIS(83) PACIS(82) Decis. Support Syst.(80) KDD(75) IEEE Access(74) Ann. Oper. Res.(73) Ind. Manag. Data Syst.(68) More (+10 of total 2805)
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Results
Found 12637 publication records. Showing 12637 according to the selection in the facets
Hits ? Authors Title Venue Year Link Author keywords
113Yonggui Wang, Hing-Po Lo, Yongheng Yang An Integrated Framework for Service Quality, Customer Value, Satisfaction: Evidence from China's Telecommunication Industry. Search on Bibsonomy Inf. Syst. Frontiers The full citation details ... 2004 DBLP  DOI  BibTeX  RDF moderating effect, China, customer satisfaction, service quality, customer value, telecommunication industry, behavioral intentions
86Yooncheong Cho, Il Im, Starr Roxanne Hiltz, Jerry Fjermestad An Analysis of Online Customer Complaints: Implications for Web Complaint Management. Search on Bibsonomy HICSS The full citation details ... 2002 DBLP  DOI  BibTeX  RDF Online Customer Complaints, Complaint Management, Electronic Commerce Customer relationship Management
82Yun Chen, Guozheng Zhang, Dengfeng Hu, Shanshan Wang Customer Segmentation in Customer Relationship Management Based on Data Mining. Search on Bibsonomy PROLAMAT The full citation details ... 2006 DBLP  DOI  BibTeX  RDF Data Mining, Customer Relationship Management, Customer Value, Customer Segmentation
80Klaus Thiel, Daniel Probst An Early-Warning System to Support Activities in the Management of Customer Equity and How to Obtain the Most from Spatial Customer Equity Potentials. Search on Bibsonomy GfKl The full citation details ... 2007 DBLP  DOI  BibTeX  RDF
79Thomas Puschmann, Rainer Alt Customer Relationship Management in the Pharmaceutical Industry. Search on Bibsonomy HICSS The full citation details ... 2001 DBLP  DOI  BibTeX  RDF customer centricity, customer orientation, sales, pharmaceutical industry, healthcare portals, process portals, integration, information systems, electronic commerce, service, healthcare, marketing, portals, customer relationship management, ehealth, application architecture
76Yawei Tian, Li Zhang Anatomic model on web customer satisfaction based on customer behavior. Search on Bibsonomy ICIS The full citation details ... 2009 DBLP  DOI  BibTeX  RDF customer behavior, iterative model, World Wide Web (WWW), customer satisfaction
72John M. Borton The changing face of software support: the impact of the Internet on customer support and support personnel. Search on Bibsonomy SIGCPR The full citation details ... 2001 DBLP  DOI  BibTeX  RDF Internet support, support personnel, technical support
68Sridhar R. Papagari Sangareddy, Sanjeev Jha, Chen Ye, Kevin C. Desouza Attaining superior complaint resolution. Search on Bibsonomy Commun. ACM The full citation details ... 2009 DBLP  DOI  BibTeX  RDF
67Tianyi Jiang, Alexander Tuzhilin Improving Personalization Solutions through Optimal Segmentation of Customer Bases. Search on Bibsonomy ICDM The full citation details ... 2006 DBLP  DOI  BibTeX  RDF marketing application, 1-to-1 marketing, personalization, customer segmentation, customer profiles
67Juha Koskela, Pekka Abrahamsson On-Site Customer in an XP Project: Empirical Results from a Case Study. Search on Bibsonomy EuroSPI The full citation details ... 2004 DBLP  DOI  BibTeX  RDF on-site customer, customer involvement, Extreme programming
65Wei Jia, Mingli Zhang Study on Customer Desired Value Change in a Business to Consumer Market. Search on Bibsonomy ITNG The full citation details ... 2008 DBLP  DOI  BibTeX  RDF Customer desired value, customer value change, value dimension, customer value
65Diana Heckl, Jürgen Moormann Matching Customer Processes with Business Processes of Banks: The Example of Small and Medium-Sized Enterprises as Bank Customers. Search on Bibsonomy BPM The full citation details ... 2007 DBLP  DOI  BibTeX  RDF customer centricity, customer orientation, customer process, business process modeling, Banking industry
65Yong Feng, Hongyan Xu, Song Yan Research on the Construction of Customer-centered Integrative Knowledge Push System. Search on Bibsonomy ISECS The full citation details ... 2008 DBLP  DOI  BibTeX  RDF knowledge push, knowledge management, customer service
62Ji Young Woo, Sung Min Bae, Chong Un Pyon, Sang-Chan Park Customer Information Visualization via Customer Map. Search on Bibsonomy DASFAA The full citation details ... 2005 DBLP  DOI  BibTeX  RDF
58Ji Young Woo, Sung Min Bae, Chong Un Pyon, Minnseok Choi, Sang-Chan Park Visual Mining for Customer Targeting. Search on Bibsonomy APWeb The full citation details ... 2005 DBLP  DOI  BibTeX  RDF
58Reiner R. Dumke, Cornelius Wille A New Metric-Based Approach for the Evaluation of Customer Satisfaction in the IT Area. Search on Bibsonomy IWSM The full citation details ... 2000 DBLP  DOI  BibTeX  RDF
56Youngja Park, Stephen C. Gates Towards real-time measurement of customer satisfaction using automatically generated call transcripts. Search on Bibsonomy CIKM The full citation details ... 2009 DBLP  DOI  BibTeX  RDF contact center calls, speech analytics, machine learning, classification, natural language processing, text mining, customer satisfaction
55Tianyi Jiang, Alexander Tuzhilin Dynamic Micro Targeting: Fitness-Based Approach to Predicting Individual Preferences. Search on Bibsonomy ICDM The full citation details ... 2007 DBLP  DOI  BibTeX  RDF marketing application, micro targeting, personalization, Customer segmentation, customer profiles
54Li Li, Wengui Su, Jian Jiang The influencing factors and marketing strategies of developing telecommunication industry customer loyalty: based on analytic hierarchy process. Search on Bibsonomy ICEC The full citation details ... 2005 DBLP  DOI  BibTeX  RDF customer relation marketing, analytic hierarchy process, customer loyalty
54Li Ma, Shanhong Qi Customer satisfaction and service system based on Motive - Hygiene theory. Search on Bibsonomy ICEC The full citation details ... 2005 DBLP  DOI  BibTeX  RDF motive-hygiene theory, customer satisfaction, service system, customer loyalty
54Nicholas C. Romano Jr. E-Commerce Customer Relations Management - Minitrack Introduction. Search on Bibsonomy HICSS The full citation details ... 2001 DBLP  DOI  BibTeX  RDF
51Robert Pierce Using customer input to drive change in user assistance. Search on Bibsonomy SIGDOC The full citation details ... 2008 DBLP  DOI  BibTeX  RDF outside-in development, information, software documentation, user assistance, customer feedback, computer documentation
51Michael Buckley, Ram Chillarege Discovering relationships between service and customer satisfaction. Search on Bibsonomy ICSM The full citation details ... 1995 DBLP  DOI  BibTeX  RDF computer facilities, service delivery management, service data, effective management, software quality improvement efforts, reduced costs, IBM operating system, service measures, defective fixes, problem number, defect number, days-to-solution, software maintenance, software development, software quality, correlation, operating systems (computers), return on investment, empirical analysis, customer satisfaction, software management, investment
51Wang Bao, Zhang Ming Li, Jia Wei Research on Components and Measurement of Customer Value in Business to Customer Market. Search on Bibsonomy ITNG The full citation details ... 2009 DBLP  DOI  BibTeX  RDF customer value components, customer value measurement, grounded theory, conjoint analysis, Customer value
49Thomas Y. Lee Needs-based analysis of online customer reviews. Search on Bibsonomy ICEC The full citation details ... 2007 DBLP  DOI  BibTeX  RDF customer reviews, text mining, user needs, customer needs
49Alison Cruess Customer-facing communication. Search on Bibsonomy SIGUCCS The full citation details ... 2005 DBLP  DOI  BibTeX  RDF customer-facing, communication, image, customer service, improvement, public relations
49Jungwon Lee, Jinwoo Kim 0001, Jae Yun Moon What makes Internet users visit cyber stores again? key design factors for customer loyalty. Search on Bibsonomy CHI The full citation details ... 2000 DBLP  DOI  BibTeX  RDF customer interface, Internet, trust, electronic commerce, involvement, transaction cost, Internet shopping, customer loyalty
49Xiang Liu A New Enterprise Customer and Supplier Cooperative System Framework Based on Multiple Criteria Decision-Making. Search on Bibsonomy ICONS The full citation details ... 2008 DBLP  DOI  BibTeX  RDF Cooperative neural network, Data warehouses, Multi-agent, MCDM
48Yun Chen, Chuan Fu, Hanhong Zhu A Data Mining Approach to Customer Segment Based on Customer Value. Search on Bibsonomy FSKD (4) The full citation details ... 2008 DBLP  DOI  BibTeX  RDF
48Wenxing Wang, Shuying Sun, Xianglu Li A Study on the Influencing Relationship of Key Factors in CRM. Search on Bibsonomy CONFENIS (2) The full citation details ... 2007 DBLP  DOI  BibTeX  RDF Customer satisfaction (CS), Customers’ Willingness to engage in a relationship (CWER), Customer relationship share (CRS), Customer relationship management (CRM)
47Slinger Jansen, Sjaak Brinkkemper, Remko Helms Benchmarking the Customer Configuration Updating Practices of Product Software Vendors. Search on Bibsonomy ICCBSS The full citation details ... 2008 DBLP  DOI  BibTeX  RDF Customer configuration updating, usage and activation, deployment, delivery, release
47Felix Ntawanga, André P. Calitz, Lynette Barnard Maintaining customer profiles in an e-commerce environment. Search on Bibsonomy SAICSIT The full citation details ... 2008 DBLP  DOI  BibTeX  RDF e-commerce, personalisation, decision model, customer profile
47Yan Liu, Changfeng Zhou, Ying-Wu Chen 0001 Determinants of E-CRM in Influencing Customer Satisfaction. Search on Bibsonomy PRICAI The full citation details ... 2006 DBLP  DOI  BibTeX  RDF electronic questionnaire, customer satisfaction, PLS, SEM, E-CRM
47Vincent Ng 0002, Ida Ng Customer Loyalty on Recurring Loans. Search on Bibsonomy IDEAL The full citation details ... 2003 DBLP  DOI  BibTeX  RDF customer relationship management, regression analysis, neuro-fuzzy, loyalty
46Frank Klawonn, Detlef D. Nauck, Katharina Tschumitschew Measuring and Visualising Similarity of Customer Satisfaction Profiles for Different Customer Segments. Search on Bibsonomy HAIS The full citation details ... 2009 DBLP  DOI  BibTeX  RDF cluster analysis, customer satisfaction, MDS, rank correlation
46Tianyi Jiang, Alexander Tuzhilin Dynamic micro-targeting: fitness-based approach to predicting individual preferences. Search on Bibsonomy Knowl. Inf. Syst. The full citation details ... 2009 DBLP  DOI  BibTeX  RDF Marketing application, Micro-targeting, Personalization, Customer segmentation, Customer profiles
46Manish Bhide, Ajay Gupta 0004, Rahul Gupta, Prasan Roy, Mukesh K. Mohania, Zenita Ichhaporia LIPTUS: associating structured and unstructured information in a banking environment. Search on Bibsonomy SIGMOD Conference The full citation details ... 2007 DBLP  DOI  BibTeX  RDF customer intelligence, information integration, customer support
45Yong-Hyuk Kim, Byung Ro Moon Multi-campaign Assignment Problem and Optimizing Lagrange Multipliers. Search on Bibsonomy GECCO The full citation details ... 2003 DBLP  DOI  BibTeX  RDF
45Soni Meckem, Jennifer Lee Carlson Using "rapid experimentation" to inform customer service experience design. Search on Bibsonomy CHI Extended Abstracts The full citation details ... 2010 DBLP  DOI  BibTeX  RDF comparative usability study, customer service experience, customer support experience, iterative studies, rapid experimentation, rapid iterative testing and evaluation (rite), toyota production system (tps), agile software development, service design, rational unified process
45Markus Ruch, Stefan Sackmann Customer-Specific Transaction Risk Management in E-Commerce. Search on Bibsonomy AMCIS/SIGeBIZ The full citation details ... 2009 DBLP  DOI  BibTeX  RDF customer risk, e-commerce, Risk management, payment, customer value, online retailer
45Zou Peng, Yuanyuan Hao The method for solving two types of errors in customer segmentation on unbalanced data. Search on Bibsonomy ICEC The full citation details ... 2008 DBLP  DOI  BibTeX  RDF support vector machines, cost-sensitive learning, customer value, customer segmentation
45Michael Fux, Stefan Eggel, Barbara Scholl Electronic Customer Care in Tourist Destinations - Exploring the Effects of Offer Inquiry Systems. Search on Bibsonomy ENTER The full citation details ... 2007 DBLP  DOI  BibTeX  RDF electronic customer inquiry, offer inquiry system, customer service
45Feng Qian A Study on CRM and Its Customer Segmentation Outsourcing Approach for Small and Medium Businesses. Search on Bibsonomy CONFENIS (2) The full citation details ... 2007 DBLP  DOI  BibTeX  RDF Outsource, Customer relationship management, Customer segmentation
45Stephan Kassel, Kay Grebenstein Adapting Manufacturing to Customer Behavior. Search on Bibsonomy PROLAMAT The full citation details ... 2006 DBLP  DOI  BibTeX  RDF event-driven customer behaviour, demand prognosis, public markets, customer-driven manufacturing, knowledge management, data warehouse, decision support
45Paul Grisham, Dewayne E. Perry Customer relationships and Extreme Programming. Search on Bibsonomy ACM SIGSOFT Softw. Eng. Notes The full citation details ... 2005 DBLP  DOI  BibTeX  RDF customer relationships, quality, extreme programming, agile methods, customer satisfaction, business value
45Helena Holmström, Ola Henfridsson Customer Role Ambiguity in Community Management. Search on Bibsonomy HICSS The full citation details ... 2002 DBLP  DOI  BibTeX  RDF Product-centered communities, customer role ambiguity, enhanced customer role, community management
45Michael Langer, Stefan Loidl, Michael Nerb Customer Service Management: Towards a Management Information Base for an IP Connectivity Service. Search on Bibsonomy ISCC The full citation details ... 1999 DBLP  DOI  BibTeX  RDF Customer Service Management (CSM), Customer Network Management (CNM), Connectivity Services, Management Information Base (MIB), Quality of Service (QoS), Unified Modeling Language (UML), Common Object Request Broker Architecture (CORBA), Network Management, Service Level Agreements (SLA), Internet Protocol (IP), Service Management, Network Services
45Tianyi Jiang, Alexander Tuzhilin Improving Personalization Solutions through Optimal Segmentation of Customer Bases. Search on Bibsonomy IEEE Trans. Knowl. Data Eng. The full citation details ... 2009 DBLP  DOI  BibTeX  RDF
45Karl Branting Acquiring Customer Preferences from Return-Set Selections. Search on Bibsonomy ICCBR The full citation details ... 2001 DBLP  DOI  BibTeX  RDF
44Wooju Kim, June Seok Hong, Yong Uk Song Multi-attributes-Based Negotiation Agent and E-marketplace in Customer-to-Customer Electronic Commerce. Search on Bibsonomy ISMIS The full citation details ... 2003 DBLP  DOI  BibTeX  RDF
42Przemyslaw Kazienko, Piotr Bródka, Dymitr Ruta The Influence of Customer Churn and Acquisition on Value Dynamics of Social Neighbourhoods. Search on Bibsonomy WSKS (1) The full citation details ... 2009 DBLP  DOI  BibTeX  RDF telecommunication social network, customer churn and acquisition, social value, social neighbourhood, social network analysis, network dynamics
42Peng Jin, Yunlong Zhu Mining Customer Change Model Based on Swarm Intelligence. Search on Bibsonomy ICIC (2) The full citation details ... 2007 DBLP  DOI  BibTeX  RDF Customer Change Mode, Rule Change Mining, Data Mining, Swarm Intelligence
42Jianlin Wu, Yan Xiong, Shuangshuang Lou, Bai Wang 0001 Research on Customer Profile Integration of Telecom Enterprises Based on Ontology. Search on Bibsonomy CONFENIS (1) The full citation details ... 2007 DBLP  DOI  BibTeX  RDF Ontology, OWL, Customer relationship management
42Jiaming Zhan, Han Tong Loh, Ying Liu 0004 Summarizing Online Customer Reviews Automatically Based on Topical Structure. Search on Bibsonomy WEBIST (Selected Papers) The full citation details ... 2007 DBLP  DOI  BibTeX  RDF Customer reviews, web mining, multi-document summarization, topical structure
42Zi Lu, Jie Lu 0001, Chenggang Bai, Guangquan Zhang 0001 Customer Online Shopping Behaviours Analysis Using Bayesian Networks. Search on Bibsonomy Australian Conference on Artificial Intelligence The full citation details ... 2006 DBLP  DOI  BibTeX  RDF Customer behaviours, Bayesian networks, Inference, E-services
42Otmar Adam, Pavlina Chikova, Anja Hofer, Dominik Vanderhaeghen, Sven Zang E-Collaboration Architecture for Customer-Driven Business Processes in Inter-Organizational Scenarios. Search on Bibsonomy I3E The full citation details ... 2005 DBLP  DOI  BibTeX  RDF Customer-Driven Process Management, Inter-Organizational Business Processes, Process-Oriented Life-Cycle, Architecture, E-Collaboration
42Markku Sääksjärvi, Aki Lassila Role of the Customer Value in the Software as a Service Concept. Search on Bibsonomy I3E The full citation details ... 2005 DBLP  DOI  BibTeX  RDF online newspapers, customer lock-in, e-commerce, Software as a Service, value creation
41Sung Ho Ha, Sang-Chan Park Service quality improvement through business process management based on data mining. Search on Bibsonomy SIGKDD Explor. The full citation details ... 2006 DBLP  DOI  BibTeX  RDF life insurance, voice of customer, data mining, business process management, customer relationship management, service quality
41Miguel-Ángel Sicilia, Elena García-Barriocanal On fuzziness in relationship value segmentation: applications to personalized e-commerce. Search on Bibsonomy SIGecom Exch. The full citation details ... 2003 DBLP  DOI  BibTeX  RDF e-commerce personalization, relationship marketing, uncertainty, fuzzy set theory, customer value, customer segmentation
40Lakshmi Goel 0001, Elham Mousavidin vCRM: virtual customer relationship management. Search on Bibsonomy Data Base The full citation details ... 2007 DBLP  DOI  BibTeX  RDF co-production, customer-facing strategy, virtual world, avatar, customer relationship management, social presence, virtual collaboration, 3D virtual environment, co-creation, self-expression
40Sven C. Berger, Sebastian F. Martin Explaining the Adoption of Value Metrics in Retail Banks' Customer Management. Search on Bibsonomy FinanceCom The full citation details ... 2007 DBLP  DOI  BibTeX  RDF Adoption Research, Retail Banking, Customer Management, Customer Lifetime Value
40Jeni McIntosh-Elkins, Mike Rabe THE fish! philosophy®: customer service from the fishbow. Search on Bibsonomy SIGUCCS The full citation details ... 2005 DBLP  DOI  BibTeX  RDF FISH!®, customer relations, work ethic, training, motivation, support, customer service, students, organizational change, empowerment, organizational behavior, employee
40Patrik Forsgren, Tomas Rahkonen Specification of customer and user requirements in industrial control system procurement projects. Search on Bibsonomy RE The full citation details ... 1995 DBLP  DOI  BibTeX  RDF power system control, user requirements specification, customer requirements specification, industrial control system procurement projects, power industries, manufacturing industries, process industries, customer expectations, major users, major vendors, performance, formal specification, costing, functionality, process control, distributed control, software systems, computer systems, user needs, consultants, industrial control, SCADA systems, load management
40Jayanta Basak, Sunil Goyal Cross-Channel Customer Mapping. Search on Bibsonomy ACIS-ICIS The full citation details ... 2008 DBLP  DOI  BibTeX  RDF Data Mining, E-Commerce, Applications, Knowledge Discovery
40Tom Perry The Intermediate Customer Anti-Pattern. Search on Bibsonomy AGILE The full citation details ... 2008 DBLP  DOI  BibTeX  RDF
40Garyfallos Fragidis, Konstantinos A. Tarabanis A Service Model for Customer-Centric Electronic Business. Search on Bibsonomy ICEBE The full citation details ... 2007 DBLP  DOI  BibTeX  RDF
40Karl Branting Learning Feature Weights from Customer Return-Set Selections. Search on Bibsonomy Knowl. Inf. Syst. The full citation details ... 2004 DBLP  DOI  BibTeX  RDF Machine learning, e-commerce, User-modelling, Preferences, Feature weights
40Ralf Reichwald, Sascha Seifert, Dominik Walcher, Frank Thomas Piller Customers as Part of Value Webs: Towards a Framework for Webbed Customer Innovation Tool. Search on Bibsonomy HICSS The full citation details ... 2004 DBLP  DOI  BibTeX  RDF
39Sung Ho Ha, Sung Min Bae Keeping Track of Customer Life Cycle to Build Customer Relationship. Search on Bibsonomy ADMA The full citation details ... 2006 DBLP  DOI  BibTeX  RDF
39Hans-Georg Kemper, Phil-Lip Lee The Customer-Centric Data Warehouse - An Architectural Approach to Meet the Challenges of Customer Orientation. Search on Bibsonomy HICSS The full citation details ... 2003 DBLP  DOI  BibTeX  RDF
39William A. Wood, William L. Kleb Extreme Programming in a Research Environment. Search on Bibsonomy XP/Agile Universe The full citation details ... 2002 DBLP  DOI  BibTeX  RDF testing, XP, extreme programming, customer, research, software development process, scientific application
39Sukunesan Sinnappan, Mary-Anne Williams, Siva Muthaly Agent Based Architecture for Internet Marketing. Search on Bibsonomy PRICAI Workshops The full citation details ... 2000 DBLP  DOI  BibTeX  RDF Personalized web sessions, Server logs, Web Mining, Customer Relationship Management, BDI Agent
38Mehdi Fasanghari, Navid Gholamy, Seyed Kamal Chaharsooghi, Shohre Qadami, Mohammad Soltani Delgosha The Fuzzy Evaluation of E-Commerce Customer Satisfaction Utilizing Fuzzy TOPSIS. Search on Bibsonomy ISECS The full citation details ... 2008 DBLP  DOI  BibTeX  RDF Fuzzy Evaluation, Fuzzy TOPSIS, E-Commerce, Customer Satisfaction
38Dennis Kundisch, Stefan Sackmann, Markus Ruch Transferring Portfolio Selection Theory to Customer Portfolio Management - The Case of an e-Tailer. Search on Bibsonomy FinanceCom The full citation details ... 2007 DBLP  DOI  BibTeX  RDF Customer Portfolio Management, Portfolio Selection Theory, eCRM, integrated Risk-Return Management, E-Commerce, Risk Management
38Fran Versace Please and thank you - still the magical words: training student employees to provide world class customer service. Search on Bibsonomy SIGUCCS The full citation details ... 2007 DBLP  DOI  BibTeX  RDF training, development, customer service, students, soft skills
38Yu-An Tan 0001, Zuo Wang, Qi Luo Research on Customer Classification in E-Supermarket by Using Modified Fuzzy Neural Networks. Search on Bibsonomy ISNN (2) The full citation details ... 2007 DBLP  DOI  BibTeX  RDF customer classification, E-supermarket, modified fuzzy neural networks, personalized needs, Web access
38George Issac, Chandrasekharan Rajendran, R. N. Anantharaman An instrument for the measurement of customer perceptions of quality management in the software industry: An empirical study in India. Search on Bibsonomy Softw. Qual. J. The full citation details ... 2006 DBLP  DOI  BibTeX  RDF Keyword Quality management, Customer’s perception, Critical factors, Empirical study, Instrument, Software industry, Confirmatory factor analysis
38Malte Geib, Annette Reichold, Lutz M. Kolbe, Walter Brenner Architecture for Customer Relationship Management Approaches in Financial Services. Search on Bibsonomy HICSS The full citation details ... 2005 DBLP  DOI  BibTeX  RDF Knowledge Management, Customer Relationship Management, Performance Management
38Xiaolong Zhang, Wenjuan Gong, Yoshihiro Kawamura Customer Behavior Pattern Discovering with Web Mining. Search on Bibsonomy APWeb The full citation details ... 2004 DBLP  DOI  BibTeX  RDF Data mining, e-commerce, CRM (customer relationship management), business intelligence, web log analysis
38Evangelos Grigoroudis, O. Spyridaki Derived vs. stated importance in customer satisfaction surveys. Search on Bibsonomy Oper. Res. The full citation details ... 2003 DBLP  DOI  BibTeX  RDF Customer satisfaction analysis, MUSA method, Importance modelling, Kano’s model
38Jie Lu 0001 A Model for Evaluating E-Commerce Based on Cost/Benefit and Customer Satisfaction. Search on Bibsonomy Inf. Syst. Frontiers The full citation details ... 2003 DBLP  DOI  BibTeX  RDF electronic commerce, web applications, customer satisfaction, evaluation methodologies, IS evaluation
38P. Krishna Reddy, Masaru Kitsuregawa, P. Sreekanth, S. Srinivasa Rao 0002 A Graph Based Approach to Extract a Neighborhood Customer Community for Collaborative Filtering. Search on Bibsonomy DNIS The full citation details ... 2002 DBLP  DOI  BibTeX  RDF Up-sell, Recommender systems, Electronic commerce, Interface, Mass-customization, Cross-sell, Customer loyalty
38Irene S. Y. Kwan A Mental Cognitive Model of Web Semantic for e-Customer Profile. Search on Bibsonomy DEXA Workshops The full citation details ... 2002 DBLP  DOI  BibTeX  RDF Customer-effective web site, Mental Cognitive Model, web semantics, Internet marketing
38Don Sciglimpaglia, David Ely Internet Banking: A Customer-Centric Perspective. Search on Bibsonomy HICSS The full citation details ... 2002 DBLP  DOI  BibTeX  RDF customer relationship management, Internet banking, financial services
38Chin-Fu Ho, Wen-Hsiung Wu Antecedents of Customer Satisfaction on the Internet: An Empirical Study of Online Shopping. Search on Bibsonomy HICSS The full citation details ... 1999 DBLP  DOI  BibTeX  RDF Cyber shopping store (CSS), Electronic commerce, Customer satisfaction, Service quality
37Mahmoud Youssef, Vijayalakshmi Atluri, Nabil R. Adam Preserving mobile customer privacy: an access control system for moving objects and customer profiles. Search on Bibsonomy Mobile Data Management The full citation details ... 2005 DBLP  DOI  BibTeX  RDF privacy, mobile, access control, moving objects, customer profiles
36Li Ma 0002, Xingzhi Sun, Feng Cao, Chen Wang 0020, Xiaoyuan Wang, Nick Kanellos, Dan Wolfson, Yue Pan Semantic Enhancement for Enterprise Data Management. Search on Bibsonomy ISWC The full citation details ... 2009 DBLP  DOI  BibTeX  RDF Mapping, Reasoning, Semantic Query, Master Data Management
36Arzad Alam Kherani Sojourn times in (discrete) time shared systems and their continuous time limits. Search on Bibsonomy VALUETOOLS The full citation details ... 2006 DBLP  DOI  BibTeX  RDF
36Günter Halmans, Klaus Pohl Communicating the variability of a software-product family to customers. Search on Bibsonomy Inform. Forsch. Entwickl. The full citation details ... 2004 DBLP  DOI  BibTeX  RDF UML, Requirements engineering, Use cases, Variability, Product family
36Arrianto Mukti Wibowo, Kwok-Yan Lam, Gary S. H. Tan Loyalty Program Scheme for Anonymous Payment System. Search on Bibsonomy EC-Web The full citation details ... 2000 DBLP  DOI  BibTeX  RDF
35Liang Tang, Junming Hou, Wanshan Wang, Ke Jing A Study on Customer Individual Demand-Oriented Networked Manufacturing System. Search on Bibsonomy CSSE (3) The full citation details ... 2008 DBLP  DOI  BibTeX  RDF
35Xiong Weiwen, Chen Liang, Zhang Zhiyong, Qiu Zhuqiang RFM Value and Grey Relation Based Customer Segmentation Model in the Logistics Market Segmentation. Search on Bibsonomy CSSE (5) The full citation details ... 2008 DBLP  DOI  BibTeX  RDF
35Sunhee Won, Mi Young Choi, Gye-Young Kim, Hyung-Il Choi Customer-Dependent Storytelling Tool with Authoring and Viewing Functions. Search on Bibsonomy HCI (3) The full citation details ... 2007 DBLP  DOI  BibTeX  RDF warping functions, facial expression recognition
35Guozheng Zhang, Yun Chen An Intergrated Data Mining and Survival Analysis Model for Customer Segmentation. Search on Bibsonomy I3E (1) The full citation details ... 2007 DBLP  DOI  BibTeX  RDF
35Ivonne Erfurth Customer-oriented Development of Complex Distributed Systems. Search on Bibsonomy ECBS The full citation details ... 2006 DBLP  DOI  BibTeX  RDF
35Amitava Dutta, Rahul Roy Managing Customer Service Levels and Sustainable Growth: A Model for Decision Support. Search on Bibsonomy HICSS The full citation details ... 2006 DBLP  DOI  BibTeX  RDF
35Minna Rollins, Aino Halinen Customer Knowledge Management Competence: Towards a Theoretical Framework. Search on Bibsonomy HICSS The full citation details ... 2005 DBLP  DOI  BibTeX  RDF
35Martin Ester, Rong Ge 0002, Wen Jin, Zengjian Hu A microeconomic data mining problem: customer-oriented catalog segmentation. Search on Bibsonomy KDD The full citation details ... 2004 DBLP  DOI  BibTeX  RDF catalog segmentation, microeconomic data mining, clustering
35Junzhong Ji, Zhiqiang Sha, Chunnian Liu, Ning Zhong 0001 Online Recommendation Based on Customer Shopping Model in E-Commerce. Search on Bibsonomy Web Intelligence The full citation details ... 2003 DBLP  DOI  BibTeX  RDF
35Yao Hui Lei, Gang Mai, Esma Aïmeur CBR-Responder, an Automated Customer Service for E-Commerce. Search on Bibsonomy ISEC The full citation details ... 2001 DBLP  DOI  BibTeX  RDF
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