Search results for "customer"

Hits ?▲	Authors	Title	Venue	Year	Link	Author keywords
113	Yonggui Wang, Hing-Po Lo, Yongheng Yang	An Integrated Framework for Service Quality, Customer Value, Satisfaction: Evidence from China's Telecommunication Industry.	Inf. Syst. Frontiers	2004	DBLP DOI BibTeX RDF	moderating effect, China, customer satisfaction, service quality, customer value, telecommunication industry, behavioral intentions
86	Yooncheong Cho, Il Im, Starr Roxanne Hiltz, Jerry Fjermestad	An Analysis of Online Customer Complaints: Implications for Web Complaint Management.	HICSS	2002	DBLP DOI BibTeX RDF	Online Customer Complaints, Complaint Management, Electronic Commerce Customer relationship Management
82	Yun Chen, Guozheng Zhang, Dengfeng Hu, Shanshan Wang	Customer Segmentation in Customer Relationship Management Based on Data Mining.	PROLAMAT	2006	DBLP DOI BibTeX RDF	Data Mining, Customer Relationship Management, Customer Value, Customer Segmentation
80	Klaus Thiel, Daniel Probst	An Early-Warning System to Support Activities in the Management of Customer Equity and How to Obtain the Most from Spatial Customer Equity Potentials.	GfKl	2007	DBLP DOI BibTeX RDF
79	Thomas Puschmann, Rainer Alt	Customer Relationship Management in the Pharmaceutical Industry.	HICSS	2001	DBLP DOI BibTeX RDF	customer centricity, customer orientation, sales, pharmaceutical industry, healthcare portals, process portals, integration, information systems, electronic commerce, service, healthcare, marketing, portals, customer relationship management, ehealth, application architecture
76	Yawei Tian, Li Zhang	Anatomic model on web customer satisfaction based on customer behavior.	ICIS	2009	DBLP DOI BibTeX RDF	customer behavior, iterative model, World Wide Web (WWW), customer satisfaction
72	John M. Borton	The changing face of software support: the impact of the Internet on customer support and support personnel.	SIGCPR	2001	DBLP DOI BibTeX RDF	Internet support, support personnel, technical support
68	Sridhar R. Papagari Sangareddy, Sanjeev Jha, Chen Ye, Kevin C. Desouza	Attaining superior complaint resolution.	Commun. ACM	2009	DBLP DOI BibTeX RDF
67	Tianyi Jiang, Alexander Tuzhilin	Improving Personalization Solutions through Optimal Segmentation of Customer Bases.	ICDM	2006	DBLP DOI BibTeX RDF	marketing application, 1-to-1 marketing, personalization, customer segmentation, customer profiles
67	Juha Koskela, Pekka Abrahamsson	On-Site Customer in an XP Project: Empirical Results from a Case Study.	EuroSPI	2004	DBLP DOI BibTeX RDF	on-site customer, customer involvement, Extreme programming
65	Wei Jia, Mingli Zhang	Study on Customer Desired Value Change in a Business to Consumer Market.	ITNG	2008	DBLP DOI BibTeX RDF	Customer desired value, customer value change, value dimension, customer value
65	Diana Heckl, Jürgen Moormann	Matching Customer Processes with Business Processes of Banks: The Example of Small and Medium-Sized Enterprises as Bank Customers.	BPM	2007	DBLP DOI BibTeX RDF	customer centricity, customer orientation, customer process, business process modeling, Banking industry
65	Yong Feng, Hongyan Xu, Song Yan	Research on the Construction of Customer-centered Integrative Knowledge Push System.	ISECS	2008	DBLP DOI BibTeX RDF	knowledge push, knowledge management, customer service
62	Ji Young Woo, Sung Min Bae, Chong Un Pyon, Sang-Chan Park	Customer Information Visualization via Customer Map.	DASFAA	2005	DBLP DOI BibTeX RDF
58	Ji Young Woo, Sung Min Bae, Chong Un Pyon, Minnseok Choi, Sang-Chan Park	Visual Mining for Customer Targeting.	APWeb	2005	DBLP DOI BibTeX RDF
58	Reiner R. Dumke, Cornelius Wille	A New Metric-Based Approach for the Evaluation of Customer Satisfaction in the IT Area.	IWSM	2000	DBLP DOI BibTeX RDF
56	Youngja Park, Stephen C. Gates	Towards real-time measurement of customer satisfaction using automatically generated call transcripts.	CIKM	2009	DBLP DOI BibTeX RDF	contact center calls, speech analytics, machine learning, classification, natural language processing, text mining, customer satisfaction
55	Tianyi Jiang, Alexander Tuzhilin	Dynamic Micro Targeting: Fitness-Based Approach to Predicting Individual Preferences.	ICDM	2007	DBLP DOI BibTeX RDF	marketing application, micro targeting, personalization, Customer segmentation, customer profiles
54	Li Li, Wengui Su, Jian Jiang	The influencing factors and marketing strategies of developing telecommunication industry customer loyalty: based on analytic hierarchy process.	ICEC	2005	DBLP DOI BibTeX RDF	customer relation marketing, analytic hierarchy process, customer loyalty
54	Li Ma, Shanhong Qi	Customer satisfaction and service system based on Motive - Hygiene theory.	ICEC	2005	DBLP DOI BibTeX RDF	motive-hygiene theory, customer satisfaction, service system, customer loyalty
54	Nicholas C. Romano Jr.	E-Commerce Customer Relations Management - Minitrack Introduction.	HICSS	2001	DBLP DOI BibTeX RDF
51	Robert Pierce	Using customer input to drive change in user assistance.	SIGDOC	2008	DBLP DOI BibTeX RDF	outside-in development, information, software documentation, user assistance, customer feedback, computer documentation
51	Michael Buckley, Ram Chillarege	Discovering relationships between service and customer satisfaction.	ICSM	1995	DBLP DOI BibTeX RDF	computer facilities, service delivery management, service data, effective management, software quality improvement efforts, reduced costs, IBM operating system, service measures, defective fixes, problem number, defect number, days-to-solution, software maintenance, software development, software quality, correlation, operating systems (computers), return on investment, empirical analysis, customer satisfaction, software management, investment
51	Wang Bao, Zhang Ming Li, Jia Wei	Research on Components and Measurement of Customer Value in Business to Customer Market.	ITNG	2009	DBLP DOI BibTeX RDF	customer value components, customer value measurement, grounded theory, conjoint analysis, Customer value
49	Thomas Y. Lee	Needs-based analysis of online customer reviews.	ICEC	2007	DBLP DOI BibTeX RDF	customer reviews, text mining, user needs, customer needs
49	Alison Cruess	Customer-facing communication.	SIGUCCS	2005	DBLP DOI BibTeX RDF	customer-facing, communication, image, customer service, improvement, public relations
49	Jungwon Lee, Jinwoo Kim 0001, Jae Yun Moon	What makes Internet users visit cyber stores again? key design factors for customer loyalty.	CHI	2000	DBLP DOI BibTeX RDF	customer interface, Internet, trust, electronic commerce, involvement, transaction cost, Internet shopping, customer loyalty
49	Xiang Liu	A New Enterprise Customer and Supplier Cooperative System Framework Based on Multiple Criteria Decision-Making.	ICONS	2008	DBLP DOI BibTeX RDF	Cooperative neural network, Data warehouses, Multi-agent, MCDM
48	Yun Chen, Chuan Fu, Hanhong Zhu	A Data Mining Approach to Customer Segment Based on Customer Value.	FSKD (4)	2008	DBLP DOI BibTeX RDF
48	Wenxing Wang, Shuying Sun, Xianglu Li	A Study on the Influencing Relationship of Key Factors in CRM.	CONFENIS (2)	2007	DBLP DOI BibTeX RDF	Customer satisfaction (CS), Customers’ Willingness to engage in a relationship (CWER), Customer relationship share (CRS), Customer relationship management (CRM)
47	Slinger Jansen, Sjaak Brinkkemper, Remko Helms	Benchmarking the Customer Configuration Updating Practices of Product Software Vendors.	ICCBSS	2008	DBLP DOI BibTeX RDF	Customer configuration updating, usage and activation, deployment, delivery, release
47	Felix Ntawanga, André P. Calitz, Lynette Barnard	Maintaining customer profiles in an e-commerce environment.	SAICSIT	2008	DBLP DOI BibTeX RDF	e-commerce, personalisation, decision model, customer profile
47	Yan Liu, Changfeng Zhou, Ying-Wu Chen 0001	Determinants of E-CRM in Influencing Customer Satisfaction.	PRICAI	2006	DBLP DOI BibTeX RDF	electronic questionnaire, customer satisfaction, PLS, SEM, E-CRM
47	Vincent Ng 0002, Ida Ng	Customer Loyalty on Recurring Loans.	IDEAL	2003	DBLP DOI BibTeX RDF	customer relationship management, regression analysis, neuro-fuzzy, loyalty
46	Frank Klawonn, Detlef D. Nauck, Katharina Tschumitschew	Measuring and Visualising Similarity of Customer Satisfaction Profiles for Different Customer Segments.	HAIS	2009	DBLP DOI BibTeX RDF	cluster analysis, customer satisfaction, MDS, rank correlation
46	Tianyi Jiang, Alexander Tuzhilin	Dynamic micro-targeting: fitness-based approach to predicting individual preferences.	Knowl. Inf. Syst.	2009	DBLP DOI BibTeX RDF	Marketing application, Micro-targeting, Personalization, Customer segmentation, Customer profiles
46	Manish Bhide, Ajay Gupta 0004, Rahul Gupta, Prasan Roy, Mukesh K. Mohania, Zenita Ichhaporia	LIPTUS: associating structured and unstructured information in a banking environment.	SIGMOD Conference	2007	DBLP DOI BibTeX RDF	customer intelligence, information integration, customer support
45	Yong-Hyuk Kim, Byung Ro Moon	Multi-campaign Assignment Problem and Optimizing Lagrange Multipliers.	GECCO	2003	DBLP DOI BibTeX RDF
45	Soni Meckem, Jennifer Lee Carlson	Using "rapid experimentation" to inform customer service experience design.	CHI Extended Abstracts	2010	DBLP DOI BibTeX RDF	comparative usability study, customer service experience, customer support experience, iterative studies, rapid experimentation, rapid iterative testing and evaluation (rite), toyota production system (tps), agile software development, service design, rational unified process
45	Markus Ruch, Stefan Sackmann	Customer-Specific Transaction Risk Management in E-Commerce.	AMCIS/SIGeBIZ	2009	DBLP DOI BibTeX RDF	customer risk, e-commerce, Risk management, payment, customer value, online retailer
45	Zou Peng, Yuanyuan Hao	The method for solving two types of errors in customer segmentation on unbalanced data.	ICEC	2008	DBLP DOI BibTeX RDF	support vector machines, cost-sensitive learning, customer value, customer segmentation
45	Michael Fux, Stefan Eggel, Barbara Scholl	Electronic Customer Care in Tourist Destinations - Exploring the Effects of Offer Inquiry Systems.	ENTER	2007	DBLP DOI BibTeX RDF	electronic customer inquiry, offer inquiry system, customer service
45	Feng Qian	A Study on CRM and Its Customer Segmentation Outsourcing Approach for Small and Medium Businesses.	CONFENIS (2)	2007	DBLP DOI BibTeX RDF	Outsource, Customer relationship management, Customer segmentation
45	Stephan Kassel, Kay Grebenstein	Adapting Manufacturing to Customer Behavior.	PROLAMAT	2006	DBLP DOI BibTeX RDF	event-driven customer behaviour, demand prognosis, public markets, customer-driven manufacturing, knowledge management, data warehouse, decision support
45	Paul Grisham, Dewayne E. Perry	Customer relationships and Extreme Programming.	ACM SIGSOFT Softw. Eng. Notes	2005	DBLP DOI BibTeX RDF	customer relationships, quality, extreme programming, agile methods, customer satisfaction, business value
45	Helena Holmström, Ola Henfridsson	Customer Role Ambiguity in Community Management.	HICSS	2002	DBLP DOI BibTeX RDF	Product-centered communities, customer role ambiguity, enhanced customer role, community management
45	Michael Langer, Stefan Loidl, Michael Nerb	Customer Service Management: Towards a Management Information Base for an IP Connectivity Service.	ISCC	1999	DBLP DOI BibTeX RDF	Customer Service Management (CSM), Customer Network Management (CNM), Connectivity Services, Management Information Base (MIB), Quality of Service (QoS), Unified Modeling Language (UML), Common Object Request Broker Architecture (CORBA), Network Management, Service Level Agreements (SLA), Internet Protocol (IP), Service Management, Network Services
45	Tianyi Jiang, Alexander Tuzhilin	Improving Personalization Solutions through Optimal Segmentation of Customer Bases.	IEEE Trans. Knowl. Data Eng.	2009	DBLP DOI BibTeX RDF
45	Karl Branting	Acquiring Customer Preferences from Return-Set Selections.	ICCBR	2001	DBLP DOI BibTeX RDF
44	Wooju Kim, June Seok Hong, Yong Uk Song	Multi-attributes-Based Negotiation Agent and E-marketplace in Customer-to-Customer Electronic Commerce.	ISMIS	2003	DBLP DOI BibTeX RDF
42	Przemyslaw Kazienko, Piotr Bródka, Dymitr Ruta	The Influence of Customer Churn and Acquisition on Value Dynamics of Social Neighbourhoods.	WSKS (1)	2009	DBLP DOI BibTeX RDF	telecommunication social network, customer churn and acquisition, social value, social neighbourhood, social network analysis, network dynamics
42	Peng Jin, Yunlong Zhu	Mining Customer Change Model Based on Swarm Intelligence.	ICIC (2)	2007	DBLP DOI BibTeX RDF	Customer Change Mode, Rule Change Mining, Data Mining, Swarm Intelligence
42	Jianlin Wu, Yan Xiong, Shuangshuang Lou, Bai Wang 0001	Research on Customer Profile Integration of Telecom Enterprises Based on Ontology.	CONFENIS (1)	2007	DBLP DOI BibTeX RDF	Ontology, OWL, Customer relationship management
42	Jiaming Zhan, Han Tong Loh, Ying Liu 0004	Summarizing Online Customer Reviews Automatically Based on Topical Structure.	WEBIST (Selected Papers)	2007	DBLP DOI BibTeX RDF	Customer reviews, web mining, multi-document summarization, topical structure
42	Zi Lu, Jie Lu 0001, Chenggang Bai, Guangquan Zhang 0001	Customer Online Shopping Behaviours Analysis Using Bayesian Networks.	Australian Conference on Artificial Intelligence	2006	DBLP DOI BibTeX RDF	Customer behaviours, Bayesian networks, Inference, E-services
42	Otmar Adam, Pavlina Chikova, Anja Hofer, Dominik Vanderhaeghen, Sven Zang	E-Collaboration Architecture for Customer-Driven Business Processes in Inter-Organizational Scenarios.	I3E	2005	DBLP DOI BibTeX RDF	Customer-Driven Process Management, Inter-Organizational Business Processes, Process-Oriented Life-Cycle, Architecture, E-Collaboration
42	Markku Sääksjärvi, Aki Lassila	Role of the Customer Value in the Software as a Service Concept.	I3E	2005	DBLP DOI BibTeX RDF	online newspapers, customer lock-in, e-commerce, Software as a Service, value creation
41	Sung Ho Ha, Sang-Chan Park	Service quality improvement through business process management based on data mining.	SIGKDD Explor.	2006	DBLP DOI BibTeX RDF	life insurance, voice of customer, data mining, business process management, customer relationship management, service quality
41	Miguel-Ángel Sicilia, Elena García-Barriocanal	On fuzziness in relationship value segmentation: applications to personalized e-commerce.	SIGecom Exch.	2003	DBLP DOI BibTeX RDF	e-commerce personalization, relationship marketing, uncertainty, fuzzy set theory, customer value, customer segmentation
40	Lakshmi Goel 0001, Elham Mousavidin	vCRM: virtual customer relationship management.	Data Base	2007	DBLP DOI BibTeX RDF	co-production, customer-facing strategy, virtual world, avatar, customer relationship management, social presence, virtual collaboration, 3D virtual environment, co-creation, self-expression
40	Sven C. Berger, Sebastian F. Martin	Explaining the Adoption of Value Metrics in Retail Banks' Customer Management.	FinanceCom	2007	DBLP DOI BibTeX RDF	Adoption Research, Retail Banking, Customer Management, Customer Lifetime Value
40	Jeni McIntosh-Elkins, Mike Rabe	THE fish! philosophy®: customer service from the fishbow.	SIGUCCS	2005	DBLP DOI BibTeX RDF	FISH!®, customer relations, work ethic, training, motivation, support, customer service, students, organizational change, empowerment, organizational behavior, employee
40	Patrik Forsgren, Tomas Rahkonen	Specification of customer and user requirements in industrial control system procurement projects.	RE	1995	DBLP DOI BibTeX RDF	power system control, user requirements specification, customer requirements specification, industrial control system procurement projects, power industries, manufacturing industries, process industries, customer expectations, major users, major vendors, performance, formal specification, costing, functionality, process control, distributed control, software systems, computer systems, user needs, consultants, industrial control, SCADA systems, load management
40	Jayanta Basak, Sunil Goyal	Cross-Channel Customer Mapping.	ACIS-ICIS	2008	DBLP DOI BibTeX RDF	Data Mining, E-Commerce, Applications, Knowledge Discovery
40	Tom Perry	The Intermediate Customer Anti-Pattern.	AGILE	2008	DBLP DOI BibTeX RDF
40	Garyfallos Fragidis, Konstantinos A. Tarabanis	A Service Model for Customer-Centric Electronic Business.	ICEBE	2007	DBLP DOI BibTeX RDF
40	Karl Branting	Learning Feature Weights from Customer Return-Set Selections.	Knowl. Inf. Syst.	2004	DBLP DOI BibTeX RDF	Machine learning, e-commerce, User-modelling, Preferences, Feature weights
40	Ralf Reichwald, Sascha Seifert, Dominik Walcher, Frank Thomas Piller	Customers as Part of Value Webs: Towards a Framework for Webbed Customer Innovation Tool.	HICSS	2004	DBLP DOI BibTeX RDF
39	Sung Ho Ha, Sung Min Bae	Keeping Track of Customer Life Cycle to Build Customer Relationship.	ADMA	2006	DBLP DOI BibTeX RDF
39	Hans-Georg Kemper, Phil-Lip Lee	The Customer-Centric Data Warehouse - An Architectural Approach to Meet the Challenges of Customer Orientation.	HICSS	2003	DBLP DOI BibTeX RDF
39	William A. Wood, William L. Kleb	Extreme Programming in a Research Environment.	XP/Agile Universe	2002	DBLP DOI BibTeX RDF	testing, XP, extreme programming, customer, research, software development process, scientific application
39	Sukunesan Sinnappan, Mary-Anne Williams, Siva Muthaly	Agent Based Architecture for Internet Marketing.	PRICAI Workshops	2000	DBLP DOI BibTeX RDF	Personalized web sessions, Server logs, Web Mining, Customer Relationship Management, BDI Agent
38	Mehdi Fasanghari, Navid Gholamy, Seyed Kamal Chaharsooghi, Shohre Qadami, Mohammad Soltani Delgosha	The Fuzzy Evaluation of E-Commerce Customer Satisfaction Utilizing Fuzzy TOPSIS.	ISECS	2008	DBLP DOI BibTeX RDF	Fuzzy Evaluation, Fuzzy TOPSIS, E-Commerce, Customer Satisfaction
38	Dennis Kundisch, Stefan Sackmann, Markus Ruch	Transferring Portfolio Selection Theory to Customer Portfolio Management - The Case of an e-Tailer.	FinanceCom	2007	DBLP DOI BibTeX RDF	Customer Portfolio Management, Portfolio Selection Theory, eCRM, integrated Risk-Return Management, E-Commerce, Risk Management
38	Fran Versace	Please and thank you - still the magical words: training student employees to provide world class customer service.	SIGUCCS	2007	DBLP DOI BibTeX RDF	training, development, customer service, students, soft skills
38	Yu-An Tan 0001, Zuo Wang, Qi Luo	Research on Customer Classification in E-Supermarket by Using Modified Fuzzy Neural Networks.	ISNN (2)	2007	DBLP DOI BibTeX RDF	customer classification, E-supermarket, modified fuzzy neural networks, personalized needs, Web access
38	George Issac, Chandrasekharan Rajendran, R. N. Anantharaman	An instrument for the measurement of customer perceptions of quality management in the software industry: An empirical study in India.	Softw. Qual. J.	2006	DBLP DOI BibTeX RDF	Keyword Quality management, Customer’s perception, Critical factors, Empirical study, Instrument, Software industry, Confirmatory factor analysis
38	Malte Geib, Annette Reichold, Lutz M. Kolbe, Walter Brenner	Architecture for Customer Relationship Management Approaches in Financial Services.	HICSS	2005	DBLP DOI BibTeX RDF	Knowledge Management, Customer Relationship Management, Performance Management
38	Xiaolong Zhang, Wenjuan Gong, Yoshihiro Kawamura	Customer Behavior Pattern Discovering with Web Mining.	APWeb	2004	DBLP DOI BibTeX RDF	Data mining, e-commerce, CRM (customer relationship management), business intelligence, web log analysis
38	Evangelos Grigoroudis, O. Spyridaki	Derived vs. stated importance in customer satisfaction surveys.	Oper. Res.	2003	DBLP DOI BibTeX RDF	Customer satisfaction analysis, MUSA method, Importance modelling, Kano’s model
38	Jie Lu 0001	A Model for Evaluating E-Commerce Based on Cost/Benefit and Customer Satisfaction.	Inf. Syst. Frontiers	2003	DBLP DOI BibTeX RDF	electronic commerce, web applications, customer satisfaction, evaluation methodologies, IS evaluation
38	P. Krishna Reddy, Masaru Kitsuregawa, P. Sreekanth, S. Srinivasa Rao 0002	A Graph Based Approach to Extract a Neighborhood Customer Community for Collaborative Filtering.	DNIS	2002	DBLP DOI BibTeX RDF	Up-sell, Recommender systems, Electronic commerce, Interface, Mass-customization, Cross-sell, Customer loyalty
38	Irene S. Y. Kwan	A Mental Cognitive Model of Web Semantic for e-Customer Profile.	DEXA Workshops	2002	DBLP DOI BibTeX RDF	Customer-effective web site, Mental Cognitive Model, web semantics, Internet marketing
38	Don Sciglimpaglia, David Ely	Internet Banking: A Customer-Centric Perspective.	HICSS	2002	DBLP DOI BibTeX RDF	customer relationship management, Internet banking, financial services
38	Chin-Fu Ho, Wen-Hsiung Wu	Antecedents of Customer Satisfaction on the Internet: An Empirical Study of Online Shopping.	HICSS	1999	DBLP DOI BibTeX RDF	Cyber shopping store (CSS), Electronic commerce, Customer satisfaction, Service quality
37	Mahmoud Youssef, Vijayalakshmi Atluri, Nabil R. Adam	Preserving mobile customer privacy: an access control system for moving objects and customer profiles.	Mobile Data Management	2005	DBLP DOI BibTeX RDF	privacy, mobile, access control, moving objects, customer profiles
36	Li Ma 0002, Xingzhi Sun, Feng Cao, Chen Wang 0020, Xiaoyuan Wang, Nick Kanellos, Dan Wolfson, Yue Pan	Semantic Enhancement for Enterprise Data Management.	ISWC	2009	DBLP DOI BibTeX RDF	Mapping, Reasoning, Semantic Query, Master Data Management
36	Arzad Alam Kherani	Sojourn times in (discrete) time shared systems and their continuous time limits.	VALUETOOLS	2006	DBLP DOI BibTeX RDF
36	Günter Halmans, Klaus Pohl	Communicating the variability of a software-product family to customers.	Inform. Forsch. Entwickl.	2004	DBLP DOI BibTeX RDF	UML, Requirements engineering, Use cases, Variability, Product family
36	Arrianto Mukti Wibowo, Kwok-Yan Lam, Gary S. H. Tan	Loyalty Program Scheme for Anonymous Payment System.	EC-Web	2000	DBLP DOI BibTeX RDF
35	Liang Tang, Junming Hou, Wanshan Wang, Ke Jing	A Study on Customer Individual Demand-Oriented Networked Manufacturing System.	CSSE (3)	2008	DBLP DOI BibTeX RDF
35	Xiong Weiwen, Chen Liang, Zhang Zhiyong, Qiu Zhuqiang	RFM Value and Grey Relation Based Customer Segmentation Model in the Logistics Market Segmentation.	CSSE (5)	2008	DBLP DOI BibTeX RDF
35	Sunhee Won, Mi Young Choi, Gye-Young Kim, Hyung-Il Choi	Customer-Dependent Storytelling Tool with Authoring and Viewing Functions.	HCI (3)	2007	DBLP DOI BibTeX RDF	warping functions, facial expression recognition
35	Guozheng Zhang, Yun Chen	An Intergrated Data Mining and Survival Analysis Model for Customer Segmentation.	I3E (1)	2007	DBLP DOI BibTeX RDF
35	Ivonne Erfurth	Customer-oriented Development of Complex Distributed Systems.	ECBS	2006	DBLP DOI BibTeX RDF
35	Amitava Dutta, Rahul Roy	Managing Customer Service Levels and Sustainable Growth: A Model for Decision Support.	HICSS	2006	DBLP DOI BibTeX RDF
35	Minna Rollins, Aino Halinen	Customer Knowledge Management Competence: Towards a Theoretical Framework.	HICSS	2005	DBLP DOI BibTeX RDF
35	Martin Ester, Rong Ge 0002, Wen Jin, Zengjian Hu	A microeconomic data mining problem: customer-oriented catalog segmentation.	KDD	2004	DBLP DOI BibTeX RDF	catalog segmentation, microeconomic data mining, clustering
35	Junzhong Ji, Zhiqiang Sha, Chunnian Liu, Ning Zhong 0001	Online Recommendation Based on Customer Shopping Model in E-Commerce.	Web Intelligence	2003	DBLP DOI BibTeX RDF
35	Yao Hui Lei, Gang Mai, Esma Aïmeur	CBR-Responder, an Automated Customer Service for E-Commerce.	ISEC	2001	DBLP DOI BibTeX RDF