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Venues (Conferences, Journals, ...)
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GrowBag graphs for keyword ? (Num. hits/coverage)
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The graphs summarize 5839 occurrences of 2635 keywords
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Results
Found 12637 publication records. Showing 12637 according to the selection in the facets
Hits ?▲ |
Authors |
Title |
Venue |
Year |
Link |
Author keywords |
113 | Yonggui Wang, Hing-Po Lo, Yongheng Yang |
An Integrated Framework for Service Quality, Customer Value, Satisfaction: Evidence from China's Telecommunication Industry. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Inf. Syst. Frontiers ![In: Inf. Syst. Frontiers 6(4), pp. 325-340, 2004. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
moderating effect, China, customer satisfaction, service quality, customer value, telecommunication industry, behavioral intentions |
86 | Yooncheong Cho, Il Im, Starr Roxanne Hiltz, Jerry Fjermestad |
An Analysis of Online Customer Complaints: Implications for Web Complaint Management. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HICSS ![In: 35th Hawaii International Conference on System Sciences (HICSS-35 2002), CD-ROM / Abstracts Proceedings, 7-10 January 2002, Big Island, HI, USA, pp. 176, 2002, IEEE Computer Society, 0-7695-1435-9. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
Online Customer Complaints, Complaint Management, Electronic Commerce Customer relationship Management |
82 | Yun Chen, Guozheng Zhang, Dengfeng Hu, Shanshan Wang |
Customer Segmentation in Customer Relationship Management Based on Data Mining. ![Search on Bibsonomy](Pics/bibsonomy.png) |
PROLAMAT ![In: Knowledge Enterprise: Intelligent Strategies in Product Design, Manufacturing, and Management, Proceedings of PROLAMAT 2006, IFIP TC5 International Conference, June 15-17, 2006, Shanghai, China, pp. 288-293, 2006, Springer, 0-387-34402-0. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
Data Mining, Customer Relationship Management, Customer Value, Customer Segmentation |
80 | Klaus Thiel, Daniel Probst |
An Early-Warning System to Support Activities in the Management of Customer Equity and How to Obtain the Most from Spatial Customer Equity Potentials. ![Search on Bibsonomy](Pics/bibsonomy.png) |
GfKl ![In: Data Analysis, Machine Learning and Applications - Proceedings of the 31st Annual Conference of the Gesellschaft für Klassifikation e.V., Albert-Ludwigs-Universität Freiburg, March 7-9, 2007, pp. 479-487, 2007, Springer, 978-3-540-78239-1. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
|
79 | Thomas Puschmann, Rainer Alt |
Customer Relationship Management in the Pharmaceutical Industry. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HICSS ![In: 34th Annual Hawaii International Conference on System Sciences (HICSS-34), January 3-6, 2001, Maui, Hawaii, USA, 2001, IEEE Computer Society, 0-7695-0981-9. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP DOI BibTeX RDF |
customer centricity, customer orientation, sales, pharmaceutical industry, healthcare portals, process portals, integration, information systems, electronic commerce, service, healthcare, marketing, portals, customer relationship management, ehealth, application architecture |
76 | Yawei Tian, Li Zhang |
Anatomic model on web customer satisfaction based on customer behavior. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICIS ![In: Proceedings of the 2nd International Conference on Interaction Sciences: Information Technology, Culture and Human (ICIS 2009), Seoul, Korea, 24-26 November 2009, pp. 1378-1381, 2009, ACM, 978-1-60558-710-3. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
customer behavior, iterative model, World Wide Web (WWW), customer satisfaction |
72 | John M. Borton |
The changing face of software support: the impact of the Internet on customer support and support personnel. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGCPR ![In: Proceedings of the ACM SIGCPR Conference on Computer Personnel Research, San Diego, California, USA, 2001, pp. 157-161, 2001, ACM, 1-58113-363-4. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP DOI BibTeX RDF |
Internet support, support personnel, technical support |
68 | Sridhar R. Papagari Sangareddy, Sanjeev Jha, Chen Ye, Kevin C. Desouza |
Attaining superior complaint resolution. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Commun. ACM ![In: Commun. ACM 52(10), pp. 122-126, 2009. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
|
67 | Tianyi Jiang, Alexander Tuzhilin |
Improving Personalization Solutions through Optimal Segmentation of Customer Bases. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICDM ![In: Proceedings of the 6th IEEE International Conference on Data Mining (ICDM 2006), 18-22 December 2006, Hong Kong, China, pp. 307-318, 2006, IEEE Computer Society, 0-7695-2701-9. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
marketing application, 1-to-1 marketing, personalization, customer segmentation, customer profiles |
67 | Juha Koskela, Pekka Abrahamsson |
On-Site Customer in an XP Project: Empirical Results from a Case Study. ![Search on Bibsonomy](Pics/bibsonomy.png) |
EuroSPI ![In: Software Process Improvement, 11th European Conference, EuroSPI 2004, Trondheim, Norway, November 10-12, 2004, Proceedings, pp. 1-11, 2004, Springer, 3-540-23725-9. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
on-site customer, customer involvement, Extreme programming |
65 | Wei Jia, Mingli Zhang |
Study on Customer Desired Value Change in a Business to Consumer Market. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ITNG ![In: Fifth International Conference on Information Technology: New Generations (ITNG 2008), 7-8 April 2008, Las Vegas, Nevada, USA, pp. 851-856, 2008, IEEE Computer Society, 978-0-7695-3099-4. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
Customer desired value, customer value change, value dimension, customer value |
65 | Diana Heckl, Jürgen Moormann |
Matching Customer Processes with Business Processes of Banks: The Example of Small and Medium-Sized Enterprises as Bank Customers. ![Search on Bibsonomy](Pics/bibsonomy.png) |
BPM ![In: Business Process Management, 5th International Conference, BPM 2007, Brisbane, Australia, September 24-28, 2007, Proceedings, pp. 112-124, 2007, Springer, 978-3-540-75182-3. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
customer centricity, customer orientation, customer process, business process modeling, Banking industry |
65 | Yong Feng, Hongyan Xu, Song Yan |
Research on the Construction of Customer-centered Integrative Knowledge Push System. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ISECS ![In: Proceedings of The International Symposium on Electronic Commerce and Security, ISECS 2008, August 3-5, 2008, Guangzhou, China, pp. 971-975, 2008, IEEE Computer Society, 978-0-7695-3258-5. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
knowledge push, knowledge management, customer service |
62 | Ji Young Woo, Sung Min Bae, Chong Un Pyon, Sang-Chan Park |
Customer Information Visualization via Customer Map. ![Search on Bibsonomy](Pics/bibsonomy.png) |
DASFAA ![In: Database Systems for Advanced Applications, 10th International Conference, DASFAA 2005, Beijing, China, April 17-20, 2005, Proceedings, pp. 840-850, 2005, Springer, 3-540-25334-3. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
|
58 | Ji Young Woo, Sung Min Bae, Chong Un Pyon, Minnseok Choi, Sang-Chan Park |
Visual Mining for Customer Targeting. ![Search on Bibsonomy](Pics/bibsonomy.png) |
APWeb ![In: Web Technologies Research and Development - APWeb 2005, 7th Asia-Pacific Web Conference, Shanghai, China, March 29 - April 1, 2005, Proceedings, pp. 983-990, 2005, Springer, 3-540-25207-X. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
|
58 | Reiner R. Dumke, Cornelius Wille |
A New Metric-Based Approach for the Evaluation of Customer Satisfaction in the IT Area. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IWSM ![In: New Approaches in Software Measurement, 10th International Workshop, IWSM 2000, Berlin, Germany, October 4-6, 2000, Proceedings, pp. 183-195, 2000, Springer, 3-540-41727-3. The full citation details ...](Pics/full.jpeg) |
2000 |
DBLP DOI BibTeX RDF |
|
56 | Youngja Park, Stephen C. Gates |
Towards real-time measurement of customer satisfaction using automatically generated call transcripts. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CIKM ![In: Proceedings of the 18th ACM Conference on Information and Knowledge Management, CIKM 2009, Hong Kong, China, November 2-6, 2009, pp. 1387-1396, 2009, ACM, 978-1-60558-512-3. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
contact center calls, speech analytics, machine learning, classification, natural language processing, text mining, customer satisfaction |
55 | Tianyi Jiang, Alexander Tuzhilin |
Dynamic Micro Targeting: Fitness-Based Approach to Predicting Individual Preferences. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICDM ![In: Proceedings of the 7th IEEE International Conference on Data Mining (ICDM 2007), October 28-31, 2007, Omaha, Nebraska, USA, pp. 173-182, 2007, IEEE Computer Society, 0-7695-3018-4. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
marketing application, micro targeting, personalization, Customer segmentation, customer profiles |
54 | Li Li, Wengui Su, Jian Jiang |
The influencing factors and marketing strategies of developing telecommunication industry customer loyalty: based on analytic hierarchy process. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICEC ![In: Proceedings of the 7th International Conference on Electronic Commerce, ICEC 2005, Xi'an, China, August 15-17, 2005, pp. 784-786, 2005, ACM, 1-59593-112-0. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
customer relation marketing, analytic hierarchy process, customer loyalty |
54 | Li Ma, Shanhong Qi |
Customer satisfaction and service system based on Motive - Hygiene theory. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICEC ![In: Proceedings of the 7th International Conference on Electronic Commerce, ICEC 2005, Xi'an, China, August 15-17, 2005, pp. 860-863, 2005, ACM, 1-59593-112-0. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
motive-hygiene theory, customer satisfaction, service system, customer loyalty |
54 | Nicholas C. Romano Jr. |
E-Commerce Customer Relations Management - Minitrack Introduction. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HICSS ![In: 34th Annual Hawaii International Conference on System Sciences (HICSS-34), January 3-6, 2001, Maui, Hawaii, USA, 2001, IEEE Computer Society, 0-7695-0981-9. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP DOI BibTeX RDF |
|
51 | Robert Pierce |
Using customer input to drive change in user assistance. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGDOC ![In: Proceedings of the 26th Annual International Conference on Design of Communication, SIGDOC 2008, Lisbon, Portugal, September 22-24, 2008, pp. 23-30, 2008, ACM, 978-1-60558-083-8. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
outside-in development, information, software documentation, user assistance, customer feedback, computer documentation |
51 | Michael Buckley, Ram Chillarege |
Discovering relationships between service and customer satisfaction. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICSM ![In: Proceedings of the International Conference on Software Maintenance, ICSM 1995, Opio (Nice), France, October 17-20, 1995, pp. 192-, 1995, IEEE Computer Society, 0-8186-7141-6. The full citation details ...](Pics/full.jpeg) |
1995 |
DBLP DOI BibTeX RDF |
computer facilities, service delivery management, service data, effective management, software quality improvement efforts, reduced costs, IBM operating system, service measures, defective fixes, problem number, defect number, days-to-solution, software maintenance, software development, software quality, correlation, operating systems (computers), return on investment, empirical analysis, customer satisfaction, software management, investment |
51 | Wang Bao, Zhang Ming Li, Jia Wei |
Research on Components and Measurement of Customer Value in Business to Customer Market. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ITNG ![In: Sixth International Conference on Information Technology: New Generations, ITNG 2009, Las Vegas, Nevada, USA, 27-29 April 2009, pp. 946-951, 2009, IEEE Computer Society, 978-0-7695-3596-8. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
customer value components, customer value measurement, grounded theory, conjoint analysis, Customer value |
49 | Thomas Y. Lee |
Needs-based analysis of online customer reviews. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICEC ![In: Proceedings of the 9th International Conference on Electronic Commerce: The Wireless World of Electronic Commerce, 2007, University of Minnesota, Minneapolis, MN, USA, August 19-22, 2007, pp. 311-318, 2007, ACM, 978-1-59593-700-1. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
customer reviews, text mining, user needs, customer needs |
49 | Alison Cruess |
Customer-facing communication. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 33rd Annual ACM SIGUCCS Conference on User Services 2005, Monterey, CA, USA, November 6-9, 2005, pp. 40-43, 2005, ACM, 1-59593-200-3. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
customer-facing, communication, image, customer service, improvement, public relations |
49 | Jungwon Lee, Jinwoo Kim 0001, Jae Yun Moon |
What makes Internet users visit cyber stores again? key design factors for customer loyalty. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CHI ![In: Proceedings of the CHI 2000 Conference on Human factors in computing systems, The Hague, The Netherlands, April 1-6, 2000., pp. 305-312, 2000, ACM, 1-58113-216-6. The full citation details ...](Pics/full.jpeg) |
2000 |
DBLP DOI BibTeX RDF |
customer interface, Internet, trust, electronic commerce, involvement, transaction cost, Internet shopping, customer loyalty |
49 | Xiang Liu |
A New Enterprise Customer and Supplier Cooperative System Framework Based on Multiple Criteria Decision-Making. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICONS ![In: The Third International Conference on Systems, ICONS 2008, April 13-18, 2008, Cancun, Mexico, pp. 300-305, 2008, IEEE Computer Society, 978-0-7695-3105-2. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
Cooperative neural network, Data warehouses, Multi-agent, MCDM |
48 | Yun Chen, Chuan Fu, Hanhong Zhu |
A Data Mining Approach to Customer Segment Based on Customer Value. ![Search on Bibsonomy](Pics/bibsonomy.png) |
FSKD (4) ![In: Fifth International Conference on Fuzzy Systems and Knowledge Discovery, FSKD 2008, 18-20 October 2008, Jinan, Shandong, China, Proceedings, Volume 4, pp. 513-517, 2008, IEEE Computer Society. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
|
48 | Wenxing Wang, Shuying Sun, Xianglu Li |
A Study on the Influencing Relationship of Key Factors in CRM. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CONFENIS (2) ![In: Research and Practical Issues of Enterprise Information Systems II, Volume 2, IFIP TC 8 WG 8.9 International Conference on Research and Practical Issues of Enterprise Information Systems (CONFENIS 2007), October 14-16, 2007, Beijing, China, pp. 971-976, 2007, Springer, 978-0-387-76311-8. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
Customer satisfaction (CS), Customers’ Willingness to engage in a relationship (CWER), Customer relationship share (CRS), Customer relationship management (CRM) |
47 | Slinger Jansen, Sjaak Brinkkemper, Remko Helms |
Benchmarking the Customer Configuration Updating Practices of Product Software Vendors. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICCBSS ![In: Seventh International Conference on Composition-Based Software Systems (ICCBSS 2008), February, 25-29, 2008, Madrid, Spain, Proceedings, pp. 82-91, 2008, IEEE Computer Society. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
Customer configuration updating, usage and activation, deployment, delivery, release |
47 | Felix Ntawanga, André P. Calitz, Lynette Barnard |
Maintaining customer profiles in an e-commerce environment. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SAICSIT ![In: Proceedings of the 2008 Annual Conference of the South African Institute of Computer Scientists and Information Technologists on IT Research in Developing Countries, SAICSIT 2008, Wilderness, South Africa, October 6-8, 2008, pp. 169-179, 2008, ACM, 978-1-60558-286-3. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
e-commerce, personalisation, decision model, customer profile |
47 | Yan Liu, Changfeng Zhou, Ying-Wu Chen 0001 |
Determinants of E-CRM in Influencing Customer Satisfaction. ![Search on Bibsonomy](Pics/bibsonomy.png) |
PRICAI ![In: PRICAI 2006: Trends in Artificial Intelligence, 9th Pacific Rim International Conference on Artificial Intelligence, Guilin, China, August 7-11, 2006, Proceedings, pp. 767-776, 2006, Springer, 3-540-36667-9. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
electronic questionnaire, customer satisfaction, PLS, SEM, E-CRM |
47 | Vincent Ng 0002, Ida Ng |
Customer Loyalty on Recurring Loans. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IDEAL ![In: Intelligent Data Engineering and Automated Learning, 4th International Conference, IDEAL 2003, Hong Kong, China, March 21-23, 2003, Revised Papers, pp. 653-660, 2003, Springer, 3-540-40550-X. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
customer relationship management, regression analysis, neuro-fuzzy, loyalty |
46 | Frank Klawonn, Detlef D. Nauck, Katharina Tschumitschew |
Measuring and Visualising Similarity of Customer Satisfaction Profiles for Different Customer Segments. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HAIS ![In: Hybrid Artificial Intelligence Systems, 4th International Conference, HAIS 2009, Salamanca, Spain, June 10-12, 2009. Proceedings, pp. 60-67, 2009, Springer, 978-3-642-02318-7. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
cluster analysis, customer satisfaction, MDS, rank correlation |
46 | Tianyi Jiang, Alexander Tuzhilin |
Dynamic micro-targeting: fitness-based approach to predicting individual preferences. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Knowl. Inf. Syst. ![In: Knowl. Inf. Syst. 19(3), pp. 337-360, 2009. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
Marketing application, Micro-targeting, Personalization, Customer segmentation, Customer profiles |
46 | Manish Bhide, Ajay Gupta 0004, Rahul Gupta, Prasan Roy, Mukesh K. Mohania, Zenita Ichhaporia |
LIPTUS: associating structured and unstructured information in a banking environment. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGMOD Conference ![In: Proceedings of the ACM SIGMOD International Conference on Management of Data, Beijing, China, June 12-14, 2007, pp. 915-924, 2007, ACM, 978-1-59593-686-8. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
customer intelligence, information integration, customer support |
45 | Yong-Hyuk Kim, Byung Ro Moon |
Multi-campaign Assignment Problem and Optimizing Lagrange Multipliers. ![Search on Bibsonomy](Pics/bibsonomy.png) |
GECCO ![In: Genetic and Evolutionary Computation - GECCO 2003, Genetic and Evolutionary Computation Conference, Chicago, IL, USA, July 12-16, 2003. Proceedings, Part II, pp. 2410-2411, 2003, Springer, 3-540-40603-4. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
|
45 | Soni Meckem, Jennifer Lee Carlson |
Using "rapid experimentation" to inform customer service experience design. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CHI Extended Abstracts ![In: Proceedings of the 28th International Conference on Human Factors in Computing Systems, CHI 2010, Extended Abstracts Volume, Atlanta, Georgia, USA, April 10-15, 2010, pp. 4553-4566, 2010, ACM, 978-1-60558-930-5. The full citation details ...](Pics/full.jpeg) |
2010 |
DBLP DOI BibTeX RDF |
comparative usability study, customer service experience, customer support experience, iterative studies, rapid experimentation, rapid iterative testing and evaluation (rite), toyota production system (tps), agile software development, service design, rational unified process |
45 | Markus Ruch, Stefan Sackmann |
Customer-Specific Transaction Risk Management in E-Commerce. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AMCIS/SIGeBIZ ![In: Value Creation in E-Business Management. 15th Americas Conference on Information Systems, AMCIS 2009, SIGeBIZ track, San Francisco, CA, USA, August 6-9, 2009. Selected Papers, pp. 68-79, 2009, Springer, 978-3-642-03131-1. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
customer risk, e-commerce, Risk management, payment, customer value, online retailer |
45 | Zou Peng, Yuanyuan Hao |
The method for solving two types of errors in customer segmentation on unbalanced data. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICEC ![In: Proceedings of the 10th International Conference on Electronic Commerce 2008, Innsbruck, Austria, August 19-22, 2008, pp. 16:1-16:6, 2008, ACM, 978-1-60558-075-3. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
support vector machines, cost-sensitive learning, customer value, customer segmentation |
45 | Michael Fux, Stefan Eggel, Barbara Scholl |
Electronic Customer Care in Tourist Destinations - Exploring the Effects of Offer Inquiry Systems. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ENTER ![In: Information and Communication Technologies in Tourism, ENTER 2007, Proceedings of the International Conference in Ljubljana, Slovenia, 2007, pp. 311-320, 2007, Springer, 978-3-211-69564-7. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
electronic customer inquiry, offer inquiry system, customer service |
45 | Feng Qian |
A Study on CRM and Its Customer Segmentation Outsourcing Approach for Small and Medium Businesses. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CONFENIS (2) ![In: Research and Practical Issues of Enterprise Information Systems II, Volume 2, IFIP TC 8 WG 8.9 International Conference on Research and Practical Issues of Enterprise Information Systems (CONFENIS 2007), October 14-16, 2007, Beijing, China, pp. 1387-1394, 2007, Springer, 978-0-387-76311-8. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
Outsource, Customer relationship management, Customer segmentation |
45 | Stephan Kassel, Kay Grebenstein |
Adapting Manufacturing to Customer Behavior. ![Search on Bibsonomy](Pics/bibsonomy.png) |
PROLAMAT ![In: Knowledge Enterprise: Intelligent Strategies in Product Design, Manufacturing, and Management, Proceedings of PROLAMAT 2006, IFIP TC5 International Conference, June 15-17, 2006, Shanghai, China, pp. 127-133, 2006, Springer, 0-387-34402-0. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
event-driven customer behaviour, demand prognosis, public markets, customer-driven manufacturing, knowledge management, data warehouse, decision support |
45 | Paul Grisham, Dewayne E. Perry |
Customer relationships and Extreme Programming. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ACM SIGSOFT Softw. Eng. Notes ![In: ACM SIGSOFT Softw. Eng. Notes 30(4), pp. 1-6, 2005. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
customer relationships, quality, extreme programming, agile methods, customer satisfaction, business value |
45 | Helena Holmström, Ola Henfridsson |
Customer Role Ambiguity in Community Management. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HICSS ![In: 35th Hawaii International Conference on System Sciences (HICSS-35 2002), CD-ROM / Abstracts Proceedings, 7-10 January 2002, Big Island, HI, USA, pp. 170, 2002, IEEE Computer Society, 0-7695-1435-9. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
Product-centered communities, customer role ambiguity, enhanced customer role, community management |
45 | Michael Langer, Stefan Loidl, Michael Nerb |
Customer Service Management: Towards a Management Information Base for an IP Connectivity Service. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ISCC ![In: Proceedings of the Fourth IEEE Symposium on Computers and Communications (ISCC 1999), 6-8 July 1999, Sharm El Sheikh, Red Sea, Egypt, pp. 149-155, 1999, IEEE Computer Society, 0-7695-0250-4. The full citation details ...](Pics/full.jpeg) |
1999 |
DBLP DOI BibTeX RDF |
Customer Service Management (CSM), Customer Network Management (CNM), Connectivity Services, Management Information Base (MIB), Quality of Service (QoS), Unified Modeling Language (UML), Common Object Request Broker Architecture (CORBA), Network Management, Service Level Agreements (SLA), Internet Protocol (IP), Service Management, Network Services |
45 | Tianyi Jiang, Alexander Tuzhilin |
Improving Personalization Solutions through Optimal Segmentation of Customer Bases. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IEEE Trans. Knowl. Data Eng. ![In: IEEE Trans. Knowl. Data Eng. 21(3), pp. 305-320, 2009. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
|
45 | Karl Branting |
Acquiring Customer Preferences from Return-Set Selections. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICCBR ![In: Case-Based Reasoning Research and Development, 4th International Conference on Case-Based Reasoning, ICCBR 2001, Vancouver, BC, Canada, July 30 - August 2, 2001, Proceedings, pp. 59-73, 2001, Springer, 3-540-42358-3. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP DOI BibTeX RDF |
|
44 | Wooju Kim, June Seok Hong, Yong Uk Song |
Multi-attributes-Based Negotiation Agent and E-marketplace in Customer-to-Customer Electronic Commerce. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ISMIS ![In: Foundations of Intelligent Systems, 14th International Symposium, ISMIS 2003, Maebashi City, Japan, October 28-31, 2003, Proceedings, pp. 608-612, 2003, Springer, 3-540-20256-0. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
|
42 | Przemyslaw Kazienko, Piotr Bródka, Dymitr Ruta |
The Influence of Customer Churn and Acquisition on Value Dynamics of Social Neighbourhoods. ![Search on Bibsonomy](Pics/bibsonomy.png) |
WSKS (1) ![In: Visioning and Engineering the Knowledge Society. A Web Science Perspective, Second World Summit on the Knowledge Society, WSKS 2009, Chania, Crete, Greece, September 16-18, 2009. Proceedings, pp. 491-500, 2009, Springer, 978-3-642-04753-4. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
telecommunication social network, customer churn and acquisition, social value, social neighbourhood, social network analysis, network dynamics |
42 | Peng Jin, Yunlong Zhu |
Mining Customer Change Model Based on Swarm Intelligence. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICIC (2) ![In: Advanced Intelligent Computing Theories and Applications. With Aspects of Artificial Intelligence, Third International Conference on Intelligent Computing, ICIC 2007, Qingdao, China, August 21-24, 2007, Proceedings, pp. 456-464, 2007, Springer, 978-3-540-74201-2. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
Customer Change Mode, Rule Change Mining, Data Mining, Swarm Intelligence |
42 | Jianlin Wu, Yan Xiong, Shuangshuang Lou, Bai Wang 0001 |
Research on Customer Profile Integration of Telecom Enterprises Based on Ontology. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CONFENIS (1) ![In: Research and Practical Issues of Enterprise Information Systems II, Volume 1, IFIP TC 8 WG 8.9 International Conference on Research and Practical Issues of Enterprise Information Systems (CONFENIS 2007), October 14-16, 2007, Beijing, China, pp. 771-780, 2007, Springer, 978-0-387-75901-2. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
Ontology, OWL, Customer relationship management |
42 | Jiaming Zhan, Han Tong Loh, Ying Liu 0004 |
Summarizing Online Customer Reviews Automatically Based on Topical Structure. ![Search on Bibsonomy](Pics/bibsonomy.png) |
WEBIST (Selected Papers) ![In: Web Information Systems and Technologies, Third International Conference, WEBIST 2007, Barcelona, Spain, March 3-6, 2007, Revised Selected Papers, pp. 245-256, 2007, Springer, 978-3-540-68257-8. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
Customer reviews, web mining, multi-document summarization, topical structure |
42 | Zi Lu, Jie Lu 0001, Chenggang Bai, Guangquan Zhang 0001 |
Customer Online Shopping Behaviours Analysis Using Bayesian Networks. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Australian Conference on Artificial Intelligence ![In: AI 2006: Advances in Artificial Intelligence, 19th Australian Joint Conference on Artificial Intelligence, Hobart, Australia, December 4-8, 2006, Proceedings, pp. 1293-1297, 2006, Springer, 3-540-49787-0. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
Customer behaviours, Bayesian networks, Inference, E-services |
42 | Otmar Adam, Pavlina Chikova, Anja Hofer, Dominik Vanderhaeghen, Sven Zang |
E-Collaboration Architecture for Customer-Driven Business Processes in Inter-Organizational Scenarios. ![Search on Bibsonomy](Pics/bibsonomy.png) |
I3E ![In: Challenges of Expanding Internet: E-Commerce, E-Business, and E-Government, 5th IFIP Conference e-Commerce, e-Business, and e-Government (I3E'2OO5), October 28-30, 2005, Poznan, Poland, pp. 63-77, 2005, Springer, 978-0-387-28753-9. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
Customer-Driven Process Management, Inter-Organizational Business Processes, Process-Oriented Life-Cycle, Architecture, E-Collaboration |
42 | Markku Sääksjärvi, Aki Lassila |
Role of the Customer Value in the Software as a Service Concept. ![Search on Bibsonomy](Pics/bibsonomy.png) |
I3E ![In: Challenges of Expanding Internet: E-Commerce, E-Business, and E-Government, 5th IFIP Conference e-Commerce, e-Business, and e-Government (I3E'2OO5), October 28-30, 2005, Poznan, Poland, pp. 543-557, 2005, Springer, 978-0-387-28753-9. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
online newspapers, customer lock-in, e-commerce, Software as a Service, value creation |
41 | Sung Ho Ha, Sang-Chan Park |
Service quality improvement through business process management based on data mining. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGKDD Explor. ![In: SIGKDD Explor. 8(1), pp. 49-56, 2006. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
life insurance, voice of customer, data mining, business process management, customer relationship management, service quality |
41 | Miguel-Ángel Sicilia, Elena García-Barriocanal |
On fuzziness in relationship value segmentation: applications to personalized e-commerce. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGecom Exch. ![In: SIGecom Exch. 4(2), pp. 1-10, 2003. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
e-commerce personalization, relationship marketing, uncertainty, fuzzy set theory, customer value, customer segmentation |
40 | Lakshmi Goel 0001, Elham Mousavidin |
vCRM: virtual customer relationship management. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Data Base ![In: Data Base 38(4), pp. 56-60, 2007. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
co-production, customer-facing strategy, virtual world, avatar, customer relationship management, social presence, virtual collaboration, 3D virtual environment, co-creation, self-expression |
40 | Sven C. Berger, Sebastian F. Martin |
Explaining the Adoption of Value Metrics in Retail Banks' Customer Management. ![Search on Bibsonomy](Pics/bibsonomy.png) |
FinanceCom ![In: Enterprise Applications and Services in the Finance Industry, 3rd International Workshop, FinanceCom 2007, Montreal, Canada, December 8, 2007. Revised Papers, pp. 151-164, 2007, Springer, 978-3-540-78549-1. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
Adoption Research, Retail Banking, Customer Management, Customer Lifetime Value |
40 | Jeni McIntosh-Elkins, Mike Rabe |
THE fish! philosophy®: customer service from the fishbow. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 33rd Annual ACM SIGUCCS Conference on User Services 2005, Monterey, CA, USA, November 6-9, 2005, pp. 218-223, 2005, ACM, 1-59593-200-3. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
FISH!®, customer relations, work ethic, training, motivation, support, customer service, students, organizational change, empowerment, organizational behavior, employee |
40 | Patrik Forsgren, Tomas Rahkonen |
Specification of customer and user requirements in industrial control system procurement projects. ![Search on Bibsonomy](Pics/bibsonomy.png) |
RE ![In: Second IEEE International Symposium on Requirements Engineering, March 27 - 29, 1995, York, England, UK, pp. 81-88, 1995, IEEE Computer Society, 0-8186-7017-7. The full citation details ...](Pics/full.jpeg) |
1995 |
DBLP DOI BibTeX RDF |
power system control, user requirements specification, customer requirements specification, industrial control system procurement projects, power industries, manufacturing industries, process industries, customer expectations, major users, major vendors, performance, formal specification, costing, functionality, process control, distributed control, software systems, computer systems, user needs, consultants, industrial control, SCADA systems, load management |
40 | Jayanta Basak, Sunil Goyal |
Cross-Channel Customer Mapping. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ACIS-ICIS ![In: 7th IEEE/ACIS International Conference on Computer and Information Science, IEEE/ACIS ICIS 2008, 14-16 May 2008, Portland, Oregon, USA, pp. 119-126, 2008, IEEE Computer Society, 978-0-7695-3131-1. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
Data Mining, E-Commerce, Applications, Knowledge Discovery |
40 | Tom Perry |
The Intermediate Customer Anti-Pattern. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AGILE ![In: Agile Development Conference, AGILE 2008, Toronto, Canada, 4-8 August 2008, pp. 280-283, 2008, IEEE Computer Society, 978-0-7695-3321-6. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
|
40 | Garyfallos Fragidis, Konstantinos A. Tarabanis |
A Service Model for Customer-Centric Electronic Business. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICEBE ![In: Proceedings of ICEBE 2007, IEEE International Conference on e-Business Engineering and the Workshops SOAIC 2007, SOSE 2007, SOKM 2007, 24-26 October, 2007, Hong Kong, China, pp. 723-729, 2007, IEEE Computer Society, 0-7695-3003-6. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
|
40 | Karl Branting |
Learning Feature Weights from Customer Return-Set Selections. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Knowl. Inf. Syst. ![In: Knowl. Inf. Syst. 6(2), pp. 188-202, 2004. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
Machine learning, e-commerce, User-modelling, Preferences, Feature weights |
40 | Ralf Reichwald, Sascha Seifert, Dominik Walcher, Frank Thomas Piller |
Customers as Part of Value Webs: Towards a Framework for Webbed Customer Innovation Tool. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HICSS ![In: 37th Hawaii International Conference on System Sciences (HICSS-37 2004), CD-ROM / Abstracts Proceedings, 5-8 January 2004, Big Island, HI, USA, 2004, IEEE Computer Society, 0-7695-2056-1. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
|
39 | Sung Ho Ha, Sung Min Bae |
Keeping Track of Customer Life Cycle to Build Customer Relationship. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ADMA ![In: Advanced Data Mining and Applications, Second International Conference, ADMA 2006, Xi'an, China, August 14-16, 2006, Proceedings, pp. 372-379, 2006, Springer, 3-540-37025-0. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
|
39 | Hans-Georg Kemper, Phil-Lip Lee |
The Customer-Centric Data Warehouse - An Architectural Approach to Meet the Challenges of Customer Orientation. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HICSS ![In: 36th Hawaii International Conference on System Sciences (HICSS-36 2003), CD-ROM / Abstracts Proceedings, January 6-9, 2003, Big Island, HI, USA, pp. 231, 2003, IEEE Computer Society, 0-7695-1874-5. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
|
39 | William A. Wood, William L. Kleb |
Extreme Programming in a Research Environment. ![Search on Bibsonomy](Pics/bibsonomy.png) |
XP/Agile Universe ![In: Extreme Programming and Agile Methods - XP/Agile Universe 2002, Second XP Universe and First Agile Universe Conference Chicago, IL, USA, August 4-7, 2002, Proceedings, pp. 89-99, 2002, Springer, 3-540-44024-0. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
testing, XP, extreme programming, customer, research, software development process, scientific application |
39 | Sukunesan Sinnappan, Mary-Anne Williams, Siva Muthaly |
Agent Based Architecture for Internet Marketing. ![Search on Bibsonomy](Pics/bibsonomy.png) |
PRICAI Workshops ![In: Advances in Artificial Intelligence. PRICAI 2000 Workshop Reader, Four Workshops held at PRICAI 2000, Melbourne, Australia, August 28 - September 1, 2000, Revised Papers, pp. 158-169, 2000, Springer, 3-540-42597-7. The full citation details ...](Pics/full.jpeg) |
2000 |
DBLP DOI BibTeX RDF |
Personalized web sessions, Server logs, Web Mining, Customer Relationship Management, BDI Agent |
38 | Mehdi Fasanghari, Navid Gholamy, Seyed Kamal Chaharsooghi, Shohre Qadami, Mohammad Soltani Delgosha |
The Fuzzy Evaluation of E-Commerce Customer Satisfaction Utilizing Fuzzy TOPSIS. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ISECS ![In: Proceedings of The International Symposium on Electronic Commerce and Security, ISECS 2008, August 3-5, 2008, Guangzhou, China, pp. 870-874, 2008, IEEE Computer Society, 978-0-7695-3258-5. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
Fuzzy Evaluation, Fuzzy TOPSIS, E-Commerce, Customer Satisfaction |
38 | Dennis Kundisch, Stefan Sackmann, Markus Ruch |
Transferring Portfolio Selection Theory to Customer Portfolio Management - The Case of an e-Tailer. ![Search on Bibsonomy](Pics/bibsonomy.png) |
FinanceCom ![In: Enterprise Applications and Services in the Finance Industry, 3rd International Workshop, FinanceCom 2007, Montreal, Canada, December 8, 2007. Revised Papers, pp. 32-49, 2007, Springer, 978-3-540-78549-1. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
Customer Portfolio Management, Portfolio Selection Theory, eCRM, integrated Risk-Return Management, E-Commerce, Risk Management |
38 | Fran Versace |
Please and thank you - still the magical words: training student employees to provide world class customer service. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 35th Annual ACM SIGUCCS Conference on User Services 2007, Orlando, Florida, USA, October 7-10, 2007, pp. 342-344, 2007, ACM, 978-1-59593-634-9. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
training, development, customer service, students, soft skills |
38 | Yu-An Tan 0001, Zuo Wang, Qi Luo |
Research on Customer Classification in E-Supermarket by Using Modified Fuzzy Neural Networks. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ISNN (2) ![In: Advances in Neural Networks - ISNN 2007, 4th International Symposium on Neural Networks, ISNN 2007, Nanjing, China, June 3-7, 2007, Proceedings, Part II, pp. 301-306, 2007, Springer, 978-3-540-72392-9. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
customer classification, E-supermarket, modified fuzzy neural networks, personalized needs, Web access |
38 | George Issac, Chandrasekharan Rajendran, R. N. Anantharaman |
An instrument for the measurement of customer perceptions of quality management in the software industry: An empirical study in India. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Softw. Qual. J. ![In: Softw. Qual. J. 14(4), pp. 291-308, 2006. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
Keyword Quality management, Customer’s perception, Critical factors, Empirical study, Instrument, Software industry, Confirmatory factor analysis |
38 | Malte Geib, Annette Reichold, Lutz M. Kolbe, Walter Brenner |
Architecture for Customer Relationship Management Approaches in Financial Services. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HICSS ![In: 38th Hawaii International Conference on System Sciences (HICSS-38 2005), CD-ROM / Abstracts Proceedings, 3-6 January 2005, Big Island, HI, USA, 2005, IEEE Computer Society, 0-7695-2268-8. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
Knowledge Management, Customer Relationship Management, Performance Management |
38 | Xiaolong Zhang, Wenjuan Gong, Yoshihiro Kawamura |
Customer Behavior Pattern Discovering with Web Mining. ![Search on Bibsonomy](Pics/bibsonomy.png) |
APWeb ![In: Advanced Web Technologies and Applications, 6th Asia-Pacific Web Conference, APWeb 2004, Hangzhou, China, April 14-17, 2004, Proceedings, pp. 844-853, 2004, Springer, 3-540-21371-6. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
Data mining, e-commerce, CRM (customer relationship management), business intelligence, web log analysis |
38 | Evangelos Grigoroudis, O. Spyridaki |
Derived vs. stated importance in customer satisfaction surveys. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Oper. Res. ![In: Oper. Res. 3(3), pp. 229-247, 2003. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
Customer satisfaction analysis, MUSA method, Importance modelling, Kano’s model |
38 | Jie Lu 0001 |
A Model for Evaluating E-Commerce Based on Cost/Benefit and Customer Satisfaction. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Inf. Syst. Frontiers ![In: Inf. Syst. Frontiers 5(3), pp. 265-277, 2003. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
electronic commerce, web applications, customer satisfaction, evaluation methodologies, IS evaluation |
38 | P. Krishna Reddy, Masaru Kitsuregawa, P. Sreekanth, S. Srinivasa Rao 0002 |
A Graph Based Approach to Extract a Neighborhood Customer Community for Collaborative Filtering. ![Search on Bibsonomy](Pics/bibsonomy.png) |
DNIS ![In: Databases in Networked Information Systems, Second International Workshop, DNIS 2002, Aizu, Japan, December 16-18, 2002, Proceedings, pp. 188-200, 2002, Springer, 3-540-00264-2. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
Up-sell, Recommender systems, Electronic commerce, Interface, Mass-customization, Cross-sell, Customer loyalty |
38 | Irene S. Y. Kwan |
A Mental Cognitive Model of Web Semantic for e-Customer Profile. ![Search on Bibsonomy](Pics/bibsonomy.png) |
DEXA Workshops ![In: 13th International Workshop on Database and Expert Systems Applications (DEXA 2002), 2-6 September 2002, Aix-en-Provence, France, pp. 116-120, 2002, IEEE Computer Society, 0-7695-1668-8. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
Customer-effective web site, Mental Cognitive Model, web semantics, Internet marketing |
38 | Don Sciglimpaglia, David Ely |
Internet Banking: A Customer-Centric Perspective. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HICSS ![In: 35th Hawaii International Conference on System Sciences (HICSS-35 2002), CD-ROM / Abstracts Proceedings, 7-10 January 2002, Big Island, HI, USA, pp. 186, 2002, IEEE Computer Society, 0-7695-1435-9. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
customer relationship management, Internet banking, financial services |
38 | Chin-Fu Ho, Wen-Hsiung Wu |
Antecedents of Customer Satisfaction on the Internet: An Empirical Study of Online Shopping. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HICSS ![In: 32nd Annual Hawaii International Conference on System Sciences (HICSS-32), January 5-8, 1999, Maui, Hawaii, USA, 1999, IEEE Computer Society, 0-7695-0001-3. The full citation details ...](Pics/full.jpeg) |
1999 |
DBLP DOI BibTeX RDF |
Cyber shopping store (CSS), Electronic commerce, Customer satisfaction, Service quality |
37 | Mahmoud Youssef, Vijayalakshmi Atluri, Nabil R. Adam |
Preserving mobile customer privacy: an access control system for moving objects and customer profiles. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Mobile Data Management ![In: 6th International Conference on Mobile Data Management (MDM 2005), Ayia Napa, Cyprus, May 9-13, 2005, pp. 67-76, 2005, ACM, 1-59593-041-8. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
privacy, mobile, access control, moving objects, customer profiles |
36 | Li Ma 0002, Xingzhi Sun, Feng Cao, Chen Wang 0020, Xiaoyuan Wang, Nick Kanellos, Dan Wolfson, Yue Pan |
Semantic Enhancement for Enterprise Data Management. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ISWC ![In: The Semantic Web - ISWC 2009, 8th International Semantic Web Conference, ISWC 2009, Chantilly, VA, USA, October 25-29, 2009. Proceedings, pp. 876-892, 2009, Springer, 978-3-642-04929-3. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
Mapping, Reasoning, Semantic Query, Master Data Management |
36 | Arzad Alam Kherani |
Sojourn times in (discrete) time shared systems and their continuous time limits. ![Search on Bibsonomy](Pics/bibsonomy.png) |
VALUETOOLS ![In: Proceedings of the 1st International Conference on Performance Evaluation Methodolgies and Tools, VALUETOOLS 2006, Pisa, Italy, October 11-13, 2006, pp. 4, 2006, ACM, 1-59593-504-5. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
|
36 | Günter Halmans, Klaus Pohl |
Communicating the variability of a software-product family to customers. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Inform. Forsch. Entwickl. ![In: Inform. Forsch. Entwickl. 18(3-4), pp. 113-131, 2004. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
UML, Requirements engineering, Use cases, Variability, Product family |
36 | Arrianto Mukti Wibowo, Kwok-Yan Lam, Gary S. H. Tan |
Loyalty Program Scheme for Anonymous Payment System. ![Search on Bibsonomy](Pics/bibsonomy.png) |
EC-Web ![In: Electronic Commerce and Web Technologies, First International Conference, EC-Web 2000, London, UK, September 4-6, 2000, Proceedings, pp. 253-265, 2000, Springer, 3-540-67981-2. The full citation details ...](Pics/full.jpeg) |
2000 |
DBLP DOI BibTeX RDF |
|
35 | Liang Tang, Junming Hou, Wanshan Wang, Ke Jing |
A Study on Customer Individual Demand-Oriented Networked Manufacturing System. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CSSE (3) ![In: International Conference on Computer Science and Software Engineering, CSSE 2008, Volume 3: Grid Computing / Distributed and Parallel Computing / Information Security, December 12-14, 2008, Wuhan, China, pp. 351-354, 2008, IEEE Computer Society. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
|
35 | Xiong Weiwen, Chen Liang, Zhang Zhiyong, Qiu Zhuqiang |
RFM Value and Grey Relation Based Customer Segmentation Model in the Logistics Market Segmentation. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CSSE (5) ![In: International Conference on Computer Science and Software Engineering, CSSE 2008, Volume 5: E-learning and Knowledge Management / Socially Informed and Instructinal Design / Learning Systems Platforms and Architectures / Modeling and Representation / Other Applications , December 12-14, 2008, Wuhan, China, pp. 1298-1301, 2008, IEEE Computer Society. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
|
35 | Sunhee Won, Mi Young Choi, Gye-Young Kim, Hyung-Il Choi |
Customer-Dependent Storytelling Tool with Authoring and Viewing Functions. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HCI (3) ![In: Human-Computer Interaction. HCI Intelligent Multimodal Interaction Environments, 12th International Conference, HCI International 2007, Beijing, China, July 22-27, 2007, Proceedings, Part III, pp. 1000-1009, 2007, Springer, 978-3-540-73108-5. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
warping functions, facial expression recognition |
35 | Guozheng Zhang, Yun Chen |
An Intergrated Data Mining and Survival Analysis Model for Customer Segmentation. ![Search on Bibsonomy](Pics/bibsonomy.png) |
I3E (1) ![In: Integration and Innovation Orient to E-Society, Volume 1, Seventh IFIP International Conference on e-Business, e-Services, and e-Society (I3E2007), October 10-12, Wuhan, China, pp. 88-95, 2007, Springer, 978-0-387-75465-9. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
|
35 | Ivonne Erfurth |
Customer-oriented Development of Complex Distributed Systems. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ECBS ![In: 13th Annual IEEE International Conference and Workshop on Engineering of Computer Based Systems (ECBS 2006), 27-30 March 2006, Potsdam, Germany, pp. 468-476, 2006, IEEE Computer Society, 0-7695-2546-6. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
|
35 | Amitava Dutta, Rahul Roy |
Managing Customer Service Levels and Sustainable Growth: A Model for Decision Support. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HICSS ![In: 39th Hawaii International International Conference on Systems Science (HICSS-39 2006), CD-ROM / Abstracts Proceedings, 4-7 January 2006, Kauai, HI, USA, 2006, IEEE Computer Society, 0-7695-2507-5. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
|
35 | Minna Rollins, Aino Halinen |
Customer Knowledge Management Competence: Towards a Theoretical Framework. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HICSS ![In: 38th Hawaii International Conference on System Sciences (HICSS-38 2005), CD-ROM / Abstracts Proceedings, 3-6 January 2005, Big Island, HI, USA, 2005, IEEE Computer Society, 0-7695-2268-8. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
|
35 | Martin Ester, Rong Ge 0002, Wen Jin, Zengjian Hu |
A microeconomic data mining problem: customer-oriented catalog segmentation. ![Search on Bibsonomy](Pics/bibsonomy.png) |
KDD ![In: Proceedings of the Tenth ACM SIGKDD International Conference on Knowledge Discovery and Data Mining, Seattle, Washington, USA, August 22-25, 2004, pp. 557-562, 2004, ACM, 1-58113-888-1. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
catalog segmentation, microeconomic data mining, clustering |
35 | Junzhong Ji, Zhiqiang Sha, Chunnian Liu, Ning Zhong 0001 |
Online Recommendation Based on Customer Shopping Model in E-Commerce. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Web Intelligence ![In: 2003 IEEE / WIC International Conference on Web Intelligence, (WI 2003), 13-17 October 2003, Halifax, Canada, pp. 68-74, 2003, IEEE Computer Society, 0-7695-1932-6. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
|
35 | Yao Hui Lei, Gang Mai, Esma Aïmeur |
CBR-Responder, an Automated Customer Service for E-Commerce. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ISEC ![In: Topics in Electronic Commerce, Second International Symposium, ISEC 2001 Hong Kong, China, April 26-28, 2001, Proceedings, pp. 127-137, 2001, Springer, 3-540-41963-2. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP DOI BibTeX RDF |
|
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