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Publication years (Num. hits)
1997-2008 (18) 2009-2012 (15) 2013-2019 (17) 2020-2022 (19) 2023 (4)
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article(40) inproceedings(33)
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Found 73 publication records. Showing 73 according to the selection in the facets
Hits ? Authors Title Venue Year Link Author keywords
149Sungchul Yoon, Hyunsuk Suh Ensuring IT Consulting SERVQUAL and User Satisfaction: A Modified Measurement Tool. Search on Bibsonomy Inf. Syst. Frontiers The full citation details ... 2004 DBLP  DOI  BibTeX  RDF IT consulting service, service quality, measurement tool, SERVQUAL
51Rodrigo Pinheiro dos Santos, Káthia Marçal de Oliveira, Wander Pereira da Silva Evaluating the service quality of software providers appraised in CMM/CMMI. Search on Bibsonomy Softw. Qual. J. The full citation details ... 2009 DBLP  DOI  BibTeX  RDF Capability Maturity Model Integration (CMMI), Service quality assessment, Capability Maturity Model (CMM), SERVQUAL
51Jamie Murphy, Roland Schegg, Doina Olaru, Charles F. Hofacker Exploring Email Service Quality (EMSQ) Factors. Search on Bibsonomy ENTER The full citation details ... 2007 DBLP  DOI  BibTeX  RDF Email, e-services, Service Quality, SERVQUAL
50Smetek Karolina, Strzelecka Agnieszka, Zawadzka Danuta Examples of the application of the SERVQUAL and fuzzy SERVQUAL methods for the assessment of the quality of financial services in the field of Insurance coverage - as a factor determining the financial efficiency of entities from the Insurance sector. Search on Bibsonomy KES The full citation details ... 2023 DBLP  DOI  BibTeX  RDF
50Ecem Tumsekcali, Ertugrul Ayyildiz, Alev Taskin 0001 Interval valued intuitionistic fuzzy AHP-WASPAS based public transportation service quality evaluation by a new extension of SERVQUAL Model: P-SERVQUAL 4.0. Search on Bibsonomy Expert Syst. Appl. The full citation details ... 2021 DBLP  DOI  BibTeX  RDF
48Behrouz Zarei, Maryam Safdari Measuring the performance of G2G services in Iran. Search on Bibsonomy I3E (2) The full citation details ... 2007 DBLP  DOI  BibTeX  RDF
48Jung-Yu Lai Assessment of employees' perceptions of service quality and satisfaction with e-business. Search on Bibsonomy CPR The full citation details ... 2006 DBLP  DOI  BibTeX  RDF e-business, user satisfaction, service quality, enterprise applications
27Aleksi Melto, Markku Turunen, Anssi Kainulainen, Jaakko Hakulinen, Tomi Heimonen, Ville Antila Evaluation of predictive text and speech inputs in a multimodal mobile route guidance application. Search on Bibsonomy Mobile HCI The full citation details ... 2008 DBLP  DOI  BibTeX  RDF predictive text input, speech recognition, SERVQUAL
27Heejun Park, Seung Baek Measuring Service Quality of Online Bookstores with WebQual. Search on Bibsonomy HCI (4) The full citation details ... 2007 DBLP  DOI  BibTeX  RDF WebQual, Bookstore, e-Commerce, Service Quality, ServQual
27Christy M. K. Cheung, Matthew K. O. Lee Consumer satisfaction with internet shopping: a research framework and propositions for future research. Search on Bibsonomy ICEC The full citation details ... 2005 DBLP  DOI  BibTeX  RDF electronic commerce, information quality, service quality, end-user computing, system quality, Internet shopping, SERVQUAL, consumer satisfaction
25Swagato Chatterjee, Arpita Ghatak, Ratnadeep Nikte, Shivam Gupta 0001, Ajay Kumar Measuring SERVQUAL dimensions and their importance for customer-satisfaction using online reviews: a text mining approach. Search on Bibsonomy J. Enterp. Inf. Manag. The full citation details ... 2023 DBLP  DOI  BibTeX  RDF
25Sugiarto Hartono, Faizah Shahudin, Agri Adriel Bororing, Tommy Hendrawan The Analysis of B2B Sales Information System Using SERVQUAL Model (A Case Study Approach). Search on Bibsonomy ICIMTech The full citation details ... 2023 DBLP  DOI  BibTeX  RDF
25Poonyawat Kusonwattana, Yogi Tri Prasetyo, Jui-Hao Liao, Omar Paolo Benito, Michael Nayat Young, Nattakit Yuduang, Thanatorn Chuenyindee, Satria Fadil Persada Performance Assessment of Food Logistics Service Under SERVQUAL Model Using Analytic Hierarchy Process Approach. Search on Bibsonomy IEEM The full citation details ... 2023 DBLP  DOI  BibTeX  RDF
25Serkan Altuntas, Türkay Dereli, Zülfiye Erdogan Evaluation of service quality using SERVQUAL scale and machine learning algorithms: a case study in healthcare. Search on Bibsonomy Kybernetes The full citation details ... 2022 DBLP  DOI  BibTeX  RDF
25A. Malathi, K. Mohamed Jasim Validating the relationship between service quality, patient sensitivity and experience towards medical applications using SERVQUAL. Search on Bibsonomy Int. J. Medical Informatics The full citation details ... 2022 DBLP  DOI  BibTeX  RDF
25Jurandir Barreto Galdino Junior, Hélio Roberto Hékis, José Alfredo Ferreira Costa, Íon Garcia Mascarenhas de Andrade, Eric Lucas dos Santos Cabral, Wilkson Ricardo Silva Castro, Davidson Rogério de Medeiros Florentino, Tiago de Oliveira Barreto, João Florêncio da Costa Junior Application of the QFD-fuzzy-SERVQUAL methodology as a quality planning tool at the surgical centre of a public teaching hospital. Search on Bibsonomy BMC Medical Informatics Decis. Mak. The full citation details ... 2022 DBLP  DOI  BibTeX  RDF
25Francisco Solano Cunza Echegaray, Denis Frank Cunza Aranzábal, Marcos Enrique Flores González, Evelyn Raquel Hernandez Morales, Benjamin Aaron Paredes Guerra Psychometric properties of the scale of perceptions regarding the quality of service in clients of retail establishments, based on the SERVQUAL model. Search on Bibsonomy IC4E The full citation details ... 2022 DBLP  DOI  BibTeX  RDF
25V. Reza Bayu Kurniawan, Oktavia Puput Dwi Sawitri, Trisna Yulianti, Dyah Ari Susanti, Fransiska Hernina Puspitasari A Combined Application of SERVQUAL and fuzzy DEMATEL to Evaluate a University's Service Quality. Search on Bibsonomy ICONETSI The full citation details ... 2022 DBLP  DOI  BibTeX  RDF
25Diego Baez Palencia, Juan Mariño Jiménez, Ernesto León-Castro, Reynier Israel Ramírez Molina, Giselle Pinochet Sánchez Ordered Weighted Average Operators in the SERVQUAL and SERVPERF Scales. Search on Bibsonomy FNC/MobiSPC/SEIT The full citation details ... 2022 DBLP  DOI  BibTeX  RDF
25Fabiane Leticia Lizarelli, Lauro Osiro, Gilberto Miller Devós Ganga, Glauco Henrique de Sousa Mendes, Guilherme R. Paz Integration of SERVQUAL, Analytical Kano, and QFD using fuzzy approaches to support improvement decisions in an entrepreneurial education service. Search on Bibsonomy Appl. Soft Comput. The full citation details ... 2021 DBLP  DOI  BibTeX  RDF
25Youxiang Cui, Haibo Tang, Zhongwei Gu The Evaluation Framework for Wearable Devices Service Quality Based on SERVQUAL Model. Search on Bibsonomy HCI (35) The full citation details ... 2021 DBLP  DOI  BibTeX  RDF
25Zhuo Peng, Xi Li Employee Service Quality and Customer Satisfaction: Applying SERVQUAL in Chinese Banking Context. Search on Bibsonomy ICAIIS The full citation details ... 2021 DBLP  DOI  BibTeX  RDF
25Muharman Lubis, Arif Ridho Lubis, Sevira Hendari Pratiwi, Danti Puji Yuherisna Customer Satisfaction Assessment Coffee Roaster Restaurant using SERVQUAL: Utilization of Customer Relationship Management (CRM) Application. Search on Bibsonomy DSDE The full citation details ... 2021 DBLP  DOI  BibTeX  RDF
25Lin Zhu Service Quality Evaluation of Office Property Management Based on SERVQUAL Model. Search on Bibsonomy ATCI (1) The full citation details ... 2021 DBLP  DOI  BibTeX  RDF
25Gülçin Büyüközkan, Celal Alpay Havle, Orhan Feyzioglu, Fethullah Göçer A combined group decision making based IFCM and SERVQUAL approach for strategic analysis of airline service quality. Search on Bibsonomy J. Intell. Fuzzy Syst. The full citation details ... 2020 DBLP  DOI  BibTeX  RDF
25Serkan Altuntas, Semih Kansu An innovative and integrated approach based on SERVQUAL, QFD and FMEA for service quality improvement: A case study. Search on Bibsonomy Kybernetes The full citation details ... 2020 DBLP  DOI  BibTeX  RDF
25Meng Shang, Hui Li 0078, Chulwoo Lee, Yongho Shin To strengthen the relationship and the long term trading orientation between the relationship quality and the B-SERVQUAL: focus on the logistics intelligent equipment manufacturing industry. Search on Bibsonomy J. Ambient Intell. Humaniz. Comput. The full citation details ... 2020 DBLP  DOI  BibTeX  RDF
25Sheikh Muhammad Hizam, Waqas Ahmed 0006 A Conceptual Paper on SERVQUAL-Framework for Assessing Quality of Internet of Things (IoT) Services. Search on Bibsonomy CoRR The full citation details ... 2020 DBLP  BibTeX  RDF
25Mohammed Shaker Ibrahim Validating Service Quality (SERVQUAL) in Healthcare: Measuring Patient Satisfaction Using their Perceptions in Jordan. Search on Bibsonomy J. Inf. Knowl. Manag. The full citation details ... 2020 DBLP  DOI  BibTeX  RDF
25Zhengyu Shi, Huifang Shang A Review on Quality of Service and SERVQUAL Model. Search on Bibsonomy HCI (24) The full citation details ... 2020 DBLP  DOI  BibTeX  RDF
25Qiu Jin, Shaogang Liu Service Quality Evaluation and Improvement of Bank Based on the Servqual Method and Process Capability. Search on Bibsonomy ICMSS The full citation details ... 2020 DBLP  DOI  BibTeX  RDF
25Zeljko Stevic, Irena Dalic, Dragan Pamucar, Zdravko Nunic, Slavko Veskovic, Marko Vasiljevic, Ilija Tanackov A new hybrid model for quality assessment of scientific conferences based on Rough BWM and SERVQUAL. Search on Bibsonomy Scientometrics The full citation details ... 2019 DBLP  DOI  BibTeX  RDF
25Hasan Dinçer, Serhat Yüksel, Luis Martínez-López 0001 Analysis of balanced scorecard-based SERVQUAL criteria based on hesitant decision-making approaches. Search on Bibsonomy Comput. Ind. Eng. The full citation details ... 2019 DBLP  DOI  BibTeX  RDF
25Quan Yuan, Qin Gao Is SERVQUAL Reliable and Valid? A Review from the Perspective of Dimensions in Different Typical Service Industries. Search on Bibsonomy HCI (11) The full citation details ... 2019 DBLP  DOI  BibTeX  RDF
25Mathias Mujinga Retail banking service quality measurement: SERVQUAL gap analysis. Search on Bibsonomy ICTAS The full citation details ... 2019 DBLP  DOI  BibTeX  RDF
25Olegas Prentkovskis, Zivko Erceg, Zeljko Stevic, Ilija Tanackov, Marko Vasiljevic, Mladen Gavranovic A New Methodology for Improving Service Quality Measurement: Delphi-FUCOM-SERVQUAL Model. Search on Bibsonomy Symmetry The full citation details ... 2018 DBLP  DOI  BibTeX  RDF
25Markus Hartono How Kano's Performance Mediates Perceived SERVQUAL Impact on Kansei. Search on Bibsonomy IEEM The full citation details ... 2018 DBLP  DOI  BibTeX  RDF
25Qingliang Meng, Qingwen Zhou Assessment of Express Delivery Service Based on SERVQUAL Model. Search on Bibsonomy WHICEB The full citation details ... 2016 DBLP  BibTeX  RDF
25Franklin M. Lartey, Kathleen M. Hargiss, Caroline Howard Antecedents of Customer Satisfaction Affecting Broadband Loyalty: An Implementation of Servqual and NPS®. Search on Bibsonomy Int. J. Strateg. Inf. Technol. Appl. The full citation details ... 2015 DBLP  DOI  BibTeX  RDF
25Ru Liu, Lixin Cui, Guangfeng Zeng, Hongyan Wu, Chengjie Wang, Shan Yan, Bingyan Yan Applying the fuzzy SERVQUAL method to measure the service quality in certification & inspection industry. Search on Bibsonomy Appl. Soft Comput. The full citation details ... 2015 DBLP  DOI  BibTeX  RDF
25Chin-Mei Chou, Cindy Sutanto, Shu-Kai Wu Improving Service Quality by Prioritizing Service Attributes Using SERVQUAL and Kano Model - A Case Study of Nursing Home in Taiwan. Search on Bibsonomy HCI (4) The full citation details ... 2015 DBLP  DOI  BibTeX  RDF
25I-Chang Tsai, Chung-Han Yeh Integrating SERVQUAL and Importance-Performance Analysis for Assessing Smart Campus Service Quality: A Case Study of an English Training Programme in Vietnam. Search on Bibsonomy ICALT The full citation details ... 2015 DBLP  DOI  BibTeX  RDF
25Aylin Ilhan, Rena Möhlmann, Wolfgang G. Stock Customer Value Research and ServQual Surveys as Methods for Information Need Analysis - The Ubiquitous City Songdo as a Case Study. Search on Bibsonomy ISI The full citation details ... 2015 DBLP  DOI  BibTeX  RDF
25Muhammad Muazzem Hossain Pervasiveness of SERVQUAL and its potential for the standards for functional quality of service. Search on Bibsonomy Int. J. Serv. Stand. The full citation details ... 2014 DBLP  DOI  BibTeX  RDF
25Vanessa B. S. Silva, Fernando Schramm, Danielle Costa Morais A proposal of a procedure for evaluating individual's expectations and perceptions based on SERVQUAL. Search on Bibsonomy SMC The full citation details ... 2014 DBLP  DOI  BibTeX  RDF
25Toni Lupo A fuzzy ServQual based method for reliable measurements of education quality in Italian higher education area. Search on Bibsonomy Expert Syst. Appl. The full citation details ... 2013 DBLP  DOI  BibTeX  RDF
25Mohammad Fateh Ali Khan Panni, Md. Abdus Salam Sarker Applicability of SERVQUAL in Private Higher Education Institutions in Bangladesh. Search on Bibsonomy Int. J. Technol. Educ. Mark. The full citation details ... 2013 DBLP  DOI  BibTeX  RDF
25Jyotsna Hirmukhe Measuring the customer's perception of service quality using SERVQUAL in public services. Search on Bibsonomy Int. J. Serv. Technol. Manag. The full citation details ... 2013 DBLP  DOI  BibTeX  RDF
25Ramón Alberto Carrasco, Francisco Muñoz-Leiva, Juan Sánchez-Fernández, Francisco J. Liébana-Cabanillas A model for the integration of e-financial services questionnaires with SERVQUAL scales under fuzzy linguistic modeling. Search on Bibsonomy Expert Syst. Appl. The full citation details ... 2012 DBLP  DOI  BibTeX  RDF
25S. Maheswaran 0002, Manimay Ghosh Customers' Perception of Service Quality in a Training Institute: An Assessment using Servqual. Search on Bibsonomy Int. J. Asian Bus. Inf. Manag. The full citation details ... 2012 DBLP  DOI  BibTeX  RDF
25Janice G. El-Bayoumi Evaluating IT service quality using SERVQUAL. Search on Bibsonomy SIGUCCS The full citation details ... 2012 DBLP  DOI  BibTeX  RDF
25Chris McCollin, Irena Ograjensek, Rainer Göb, Andrea Ahlemeyer-Stubbe SERVQUAL and the process improvement challenge. Search on Bibsonomy Qual. Reliab. Eng. Int. The full citation details ... 2011 DBLP  DOI  BibTeX  RDF
25Ahmadreza Shekarchizadeh, Amran Rasli, Huam Hon-Tat SERVQUAL in Malaysian universities: perspectives of international students. Search on Bibsonomy Bus. Process. Manag. J. The full citation details ... 2011 DBLP  DOI  BibTeX  RDF
25Robert E. Miller, Bill C. Hardgrave, Thomas W. Jones SERVQUAL dimensionality: an investigation of presentation order effect. Search on Bibsonomy Int. J. Serv. Stand. The full citation details ... 2011 DBLP  DOI  BibTeX  RDF
25Chien-Chang Chou, Li-Jen Liu, Sue-Fen Huang, Jeng-Ming Yih, Tzeu-Chen Han An evaluation of airline service quality using the fuzzy weighted SERVQUAL method. Search on Bibsonomy Appl. Soft Comput. The full citation details ... 2011 DBLP  DOI  BibTeX  RDF
25Anjali Awasthi, Satyaveer Singh Chauhan, Hichem Omrani, Ariyo Panahi A hybrid approach based on SERVQUAL and fuzzy TOPSIS for evaluating transportation service quality. Search on Bibsonomy Comput. Ind. Eng. The full citation details ... 2011 DBLP  DOI  BibTeX  RDF
25Godwin J. Udo, Kallol Kumar Bagchi, Peeter Kirs Using SERVQUAL to assess the quality of e-learning experience. Search on Bibsonomy Comput. Hum. Behav. The full citation details ... 2011 DBLP  DOI  BibTeX  RDF
25Narasimhaiah Gorla An assessment of information systems service quality using SERVQUAL+. Search on Bibsonomy Data Base The full citation details ... 2011 DBLP  DOI  BibTeX  RDF
25Mohinder Chand Measuring the service quality of Indian tourism destinations: an application of SERVQUAL model. Search on Bibsonomy Int. J. Serv. Technol. Manag. The full citation details ... 2010 DBLP  DOI  BibTeX  RDF
25Ruobin Wang, Zhijun Yan, Kecheng Liu An Empirical Study: Measuring the Service Quality of an e-Learning System with the Model of ZOT SERVQUAL. Search on Bibsonomy ICEE The full citation details ... 2010 DBLP  DOI  BibTeX  RDF
25Hollis T. Landrum, Victor R. Prybutok, Xiaoni Zhang, Daniel A. Peak Measuring IS System Service Quality with SERVQUAL: Users' Perceptions of Relative Importance of the Five SERVPERF Dimensions. Search on Bibsonomy Informing Sci. Int. J. an Emerg. Transdiscipl. The full citation details ... 2009 DBLP  DOI  BibTeX  RDF
25Mary Tate, Joerg Evermann Descendents of ServQual in Online Services Research: The End of the Line? Search on Bibsonomy AMCIS The full citation details ... 2009 DBLP  BibTeX  RDF
25Liangzhi Yu, Qiulan Hong, Song Gu, Yazun Wang An epistemological critique of gap theory based library assessment: the case of SERVQUAL. Search on Bibsonomy J. Documentation The full citation details ... 2008 DBLP  DOI  BibTeX  RDF
25Allan Sylvester, Mary Tate Beyond the "Mythical Centre": An Affirmative Post-Modern View of SERVQUAL Research in Information Systems. Search on Bibsonomy ECIS The full citation details ... 2008 DBLP  BibTeX  RDF
25Dwayne Whitten An Examination of Information Systems Service Quality Measurement: The Contribution of the SERVQUAL Instrument from the Marketing Literature. Search on Bibsonomy AMCIS The full citation details ... 2003 DBLP  BibTeX  RDF
25James J. Jiang, Gary Klein 0001, Christopher L. Carr Measuring Information System Service Quality: SERVQUAL from the Other Side. Search on Bibsonomy MIS Q. The full citation details ... 2002 DBLP  BibTeX  RDF
25Christopher L. Carr A Psychometric Evaluation of the Expectations, Perceptions, and Difference-Scores Generated by the IS-Adapted SERVQUAL Instrument. Search on Bibsonomy Decis. Sci. The full citation details ... 2002 DBLP  DOI  BibTeX  RDF
25Helen Kang, Graham Bradley Measuring the performance of IT services: An assessment of SERVQUAL. Search on Bibsonomy Int. J. Account. Inf. Syst. The full citation details ... 2002 DBLP  DOI  BibTeX  RDF
25James J. Jiang, Gary Klein 0001, Suzanne M. Crampton A Note on SERVQUAL Reliability and Validity in Information System Service Quality Measurement. Search on Bibsonomy Decis. Sci. The full citation details ... 2000 DBLP  DOI  BibTeX  RDF
25Thomas P. Van Dyke, Leon A. Kappelman, Victor R. Prybutok Measuring Information Systems Service Quality: Concerns on the Use of the SERVQUAL Questionnaire. Search on Bibsonomy MIS Q. The full citation details ... 1997 DBLP  BibTeX  RDF
25William J. Kettinger, Choong C. Lee "Zoning-in" on information systems service quality: continuous refinement of the SERVQUAL measurement. Search on Bibsonomy ICIS The full citation details ... 1997 DBLP  BibTeX  RDF
24Chee-Wee Tan, Izak Benbasat, Ronald T. Cenfetelli Building Citizen Trust towards E-Government Services: Do High Quality Websites Matter? Search on Bibsonomy HICSS The full citation details ... 2008 DBLP  DOI  BibTeX  RDF
24Yonggui Wang, Hing-Po Lo, Yongheng Yang An Integrated Framework for Service Quality, Customer Value, Satisfaction: Evidence from China's Telecommunication Industry. Search on Bibsonomy Inf. Syst. Frontiers The full citation details ... 2004 DBLP  DOI  BibTeX  RDF moderating effect, China, customer satisfaction, service quality, customer value, telecommunication industry, behavioral intentions
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